Firefox Support Forum

Firstly; I am 77 years and represent a non understanding in computing. I recently changed fierfox code to ensure contact between my mobilephone and a table computer. I dont remember the old firefox code. My bankid does not work after change. My question; do I need to give new codes to bouth devices shall i also change other codes making Sync. Thanks for help and sorry for my halting english. Yours kjell ryden

I have reset my Windows 10 OS with the windows repair tool, I have since lost all the data linked to my account such as password, bookmark, profile settings, etc...

I tried to sync multiple time to no avail.

I have Firefox as my default browser in my Windows 10 Pro PC. I have a Firefox account and have saved bookmarks I want to be able to access from my Mac on Firefox, but I can't.

When I try to log in and sync I tried logging in on the Mac with my account credentials from the Windows PC (my username and password from there). I don't have 2 Factor Authorization turned on in the Windows Firefox installation. However, the login attempt on the Mac immediately asks me to enter a security code without telling me where in the world I would get that.

It does say to open my authentication app and enter the security code it provides. I had no such thing. After some searching, I figured I had to install an extension. I installed authenticator by Mymindstorm.

I tried following the instructions but there was no QR code to scan and I had no idea from where the code requested would come. It appeared I had to add a Certificate Authority Secret Key but again I couldn't figure out from where and all documentation and instructions were useless and uninformative to me.

I resolved to turn off 2FA if it somehow were automatically installed in the Mac instance of Firefox. I again couldn't figure out where you do that. I saw instructions but found nowhere in my Settings anything about that.

I'm baffled. Isn't there some easy way to do this? My Chrome settings and bookmarks are accessible no matter from where I install and use it. I have Chrome on my Windows PC and I can also access all my bookmarks from opening up Chrome on my Mac. Why is this so difficult? Can anyone give me the simple solution that actually works?

Even on my Windows PC where I am logged in to my Firefox account and I have my bookmarks that I want to access on my Mac Firefox, when I open the Authenticator extension it says no accounts to display. I follow the link to "add your first account." The instructions are mind-boggling. There is no QR code to scan. I go the to Mac and sync to log in. It asks for the code, but there is no code either to scan or to install manually. The instructions to add the code manually are even worse -- that CA creation thing referring to a Secret Key somewhere supposedly being provided to me. WTF?

I'd just shut it off completely if I could.

Whenever Firefox tries to sync, which is naturally happening on startup, it crashes with no error messages. I ran Firefox in safe mode by entering the command firefox -safe-mode and the same thing as before happened, but before it crashed, Firefox wrote Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Segmentation fault in the console, and then exited to the command prompt. Help!?

Hello there, I somehow recently managed to delete my account by accident and I'm wondering whether it's possible to restore the sync data left behind, I have access to the recovery keys if required and can attempt to provide any information requested about the account. Not sure if it is even possible to restore the data using this method but it's worth a try at least. Appreciative of any assistance with this problem, thanks again :).

So I recently got a MacBook Pro and downloaded Firefox and signed in. For some reason, nothing is syncing. Bookmarks, history, passwords, everything is not syncing. I have signed into my account on 3 separate PCs and syncing works fine, just not on macOS.

Any thoughts?

Hi. I was running into issues with my bookmarks menu bar not showing up. I tried hiding it and re-showing it. Didn't work. I restarted my computer. Still the same. So I uninstalled Firefox. After re-installing it, I tried to log in to my Firefox account to sync everything, but the sign in button just turns into a spinning wheel and above my profile picture and email address, it says "working...". It is just stuck like that. I've tried quitting out and doing it again. Still the same. I restarted my computer as well. Still the same. How can I fix this?

Hi folks!

If I visit a site on my phone and my browsing history is then synced to my other devices - one of them being a work laptop. Is there anyway my employer can see this info - or is it all stored in my acc / encrypted?

Thanks!

Hi! I have read that Firefox sync data are encrypted and safe. I would like to know if you ever had to give security authorities access to sync data, even though they are encrypted? Thanks.

I had to reinstall windows. I do not remember my Firefox account password but I do have a recovery key, which I generated and kept safe for just this type of situation. I can not find recent info on how do I use it to recover my data? Going through the password reset procedure I see nowhere to enter the recovery key

Thanks

hi. im using firefox on my windows pc. after login to firefox account and start syncing,all bookmarks,add-ons,settings will be synced normally, expect passwords! no other devices or sessions is currently activated,just one pc. i tested firefox latest version and ESR too,same result. finally exported my passwords from chrome and imported as CVS file to firefox. but every time i login and sync firefox account again,password not be synced!

Hi team, Can you explain me how exactly firefox sync works? asking because I thought by syncing it will save all the bookmarks with my account and I can use the same account to bring back all the bookmarks on another device.

I created an account on linux dual booted with windows and synced all the things I saved on firefox. Recently I switched to pop os and logged in using the same account. Expecting to see all the bookmarks on here too. But unfortunately it didn't worked. And all my bookmarks are gone. Is there any way I can recover those data?

Kind regards

Blocked by Content Security Policy

This page has a content security policy that prevents it from being loaded in this way.

Firefox prevented this page from loading in this way because the page has a content security policy that disallows it.

Hi

I use Firefox account to save my id/passwords. I did a mistake by clicking on "delete all ids" (in french: "Supprimer tous les identifiants..." into credentials panel. Is there a copy or something to restore a previous version of all my IDs/password ?

Thx in advance Christopher.

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't remember my password. So I pulled an old laptop I hadn't touched in a couple years, it was still logged in to Firefox Sync -- I could see all my tabs and passwords there. But the password for Firefox Sync itself? Out of date, turns out it's wrong (must've changed it at some point and not updated.)

So now I'm forced to, eventually, reset my password. What to do? Well, it says it will clear all my data (passwords, tabs, etc.) At the same time, since I'm *already logged in* and can view all the data, I'm hoping it would just stay here locally when it gets wiped server-side, and then I could re-sync my tabs and passwords in. Does this work this way?

tl;dr if I'm already logged into Firefox Sync, and reset the password, will I still lose everything?

Thanks.

For some reason my passwords went missing locally and when I went to sync them my account would not connect and the saved password was missing. So I went through the password reset process to sign into my sync account and when I resigned into it to sync, there was no passwords on the account.

Is there any backup performed by mozilla or any other way to get like a backup of the online account passwords somehow. My local logins.json files are corrupt so I cant use them.

This is extremely disappointing if they cant be retrieved.

So I forgot the password for my account, if I reset it, and therefore reset all of my bookmarks history etc, can I recover them by syncing again with my phone or is the account reset across devices?

Hi everyone I lost my phone a couple of months ago so I haven't access to my authenticator app, now I wanna sync my new phone's Firefox and it need to access to the two-step code that I haven't access to it. what must I do? I appreciate your help.