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  • Archived

my firefox sync account lost all the information(bookmarks, passwords, etc.)

Hi. I had to reinstall my laptop OS, so I also reinstalled Firefox. I excpected, as in past experiences, to have my bookmarks, add on, cache data back, but all data was l… (read more)

Hi. I had to reinstall my laptop OS, so I also reinstalled Firefox. I excpected, as in past experiences, to have my bookmarks, add on, cache data back, but all data was lost. Is there any chance those data are somewhere and can be retrievable? Thanks in advance for the support. Regards, Francesco

Asked by francescoimme 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

New version is BAD!!!

Hi! My account - elzas07@ya.ru I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro … (read more)

Hi! My account - elzas07@ya.ru I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro 10, I can't do that. The instructions on your website do not help me. I go to my account in the browser, sync, but the bookmarks are empty!!!! I want my passwords, bookmarks and settings! Bad browser!

Asked by elzas07 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox Sync stopped working on one Windows 7 device on Dec. 31, no problems on other devices. Also Firefox does not want to properly close on this device.

Since January 2018, my laptop running Windows 7 (32-bit) has been giving me an error after I close Firefox. I have removed and re-installed Firefox but it still errors. … (read more)

Since January 2018, my laptop running Windows 7 (32-bit) has been giving me an error after I close Firefox. I have removed and re-installed Firefox but it still errors. I just found that it is trying to sync and that the last successful sync was on December 31. If I turn off syncing on this device Firefox closes without any error.

Asked by Ron-B 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox Sync is recognizing my device as is if were different

Not long ago i hard reset my laptop and when i reinstalled Firefox again, it is recognizing it as a different device and for some reason it wont sync back to my previous … (read more)

Not long ago i hard reset my laptop and when i reinstalled Firefox again, it is recognizing it as a different device and for some reason it wont sync back to my previous setup.

Asked by firedragon2508 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Bookmarks Problem

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't … (read more)

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Asked by Painxsama 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

My Firefox sync does not work

Suddenly find out my firefox sync no longer works since march 15th when I failed to sync my new device and checked the log. This problem occurs over all my devices. Here … (read more)

Suddenly find out my firefox sync no longer works since march 15th when I failed to sync my new device and checked the log. This problem occurs over all my devices.

Here is my latest error log in my PC: 1521946265894 Sync.LogManager DEBUG Flushing file log 1521946265908 Sync.LogManager DEBUG Log cleanup threshold time: 1521082265908 1521946266132 Sync.LogManager DEBUG Done deleting files. 1521946266478 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1521946266478 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1521946266478 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1521946266478 Services.Common.RESTRequest TRACE GET body: 1521948436034 Sync.Service DEBUG User-Agent: Firefox/59.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180315233128.desktop 1521948436034 Sync.Service INFO Starting sync at 2018-03-25 11:27:16 in browser session 0VgGllgXdRes 1521948436034 Sync.Service DEBUG In sync: should login. 1521948436034 Sync.Service INFO Logging in the user. 1521948436034 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1521948436034 Sync.Service DEBUG Caching URLs under storage user base: https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948436034 Sync.Service INFO User logged in successfully - verifying login. 1521948436034 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1521948436034 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1521948436034 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1521948436528 Sync.Resource DEBUG GET fail 401 https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/info/collections 1521948436528 Sync.Resource WARN GET request to https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/info/collections failed with status 401 1521948436528 Sync.Service WARN 401: login failed. 1521948436528 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so discarding the current token 1521948436528 FirefoxAccounts DEBUG already verified 1521948436528 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 FirefoxAccounts DEBUG enter getAssertion() 1521948436528 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1521948436528 FirefoxAccounts DEBUG getAssertionFromCert 1521948436528 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1521948436528 Sync.BrowserIDManager DEBUG Getting a token 1521948436528 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1521948436528 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1521948436528 Services.Common.RESTRequest TRACE HTTP Header x-client-state: d4e9f95c270a0655b9903fafe02f8863 1521948437072 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1521948437072 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1521948437072 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1521948437072 Services.Common.RESTRequest TRACE GET body: {"uid": 77100505, "hashalg": "sha256", "api_endpoint": "https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505", "duration": 3600, "key": "xObK6oxt7xZxiDB5xopxFUPDNuKc5udjdw_rqNCB6j8=", "hashed_fxa_uid": "2ca76fb0c5a7308290af7c680af827b3", "id": "eyJub2RlIjogImh0dHBzOi8vc3luYy01MTYtdXMtd2VzdC0yLnN5bmMuc2VydmljZXMubW96aWxsYS5jb20iLCAidWlkIjogNzcxMDA1MDUsICJleHBpcmVzIjogMTUyMTk1MjAzNiwgImZ4YV91aWQiOiAiMmNhNzZmYjBjNWE3MzA4MjkwYWY3YzY4MGFmODI3YjMiLCAic2FsdCI6ICJiMTQ2YTQiLCAiZGV2aWNlX2lkIjogImQzN2I4NjFkMzFiOWMzMjc1YTI5NWRkNTMwOTMxYWFmIn3nC3vNHcM1zkbZTBrnt6Km19CgWvQGpA-JYNB7sdiC_w=="} 1521948437072 Services.Common.TokenServerClient DEBUG Got token response: 200 1521948437072 Services.Common.RESTResponse TRACE Processing response headers. 1521948437072 Services.Common.TokenServerClient DEBUG Successful token response 1521948437072 Sync.BrowserIDManager DEBUG Successfully got a sync token 1521948437072 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948437072 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1521948437072 FirefoxAccounts DEBUG getOAuthToken enter 1521948437072 FirefoxAccounts TRACE getCachedToken returning cached token 1521948437072 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1521948437074 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1521948437074 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1521948437074 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1521948437074 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "bf70ce25d99a10d40b39c384912d85fe49c3633e-gzip" 1521948437074 Sync.BrowserIDManager DEBUG Cluster value = https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948437074 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1521948437074 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1521948437074 Sync.ErrorHandler ERROR Sync encountered a login error 1521948437074 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521948437074 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1521948437076 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:845:15) JS Stack trace: onNotify@service.js:845:15 1521948437076 Sync.Service DEBUG Not syncing: login returned false. 1521948437076 Sync.ErrorHandler DEBUG Addons installed: 10 1521948437076 Sync.ErrorHandler DEBUG - EPUBReader, version 2.0.5, id {5384767E-00D9-40E9-B72F-9CC39D655D6F} 1521948437076 Sync.ErrorHandler DEBUG - Tab Open/Close Control, version 0.0.3, id tab_open_close_control@felix-kolbe.de 1521948437076 Sync.ErrorHandler DEBUG - Gesturefy, version 1.2.0, id {506e023c-7f2b-40a3-8066-bc5deb40aebe} 1521948437076 Sync.ErrorHandler DEBUG - Tampermonkey, version 4.6.5709, id firefox@tampermonkey.net 1521948437076 Sync.ErrorHandler DEBUG - Goo.gl url, version 0.0.10, id @googlurl 1521948437076 Sync.ErrorHandler DEBUG - To Google Translate, version 3.1, id jid1-93WyvpgvxzGATw@jetpack 1521948437076 Sync.ErrorHandler DEBUG - Video DownloadHelper, version 7.2.2, id {b9db16a4-6edc-47ec-a1f4-b86292ed211d} 1521948437076 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.18, id uBlock0@raymondhill.net 1521948437076 Sync.ErrorHandler DEBUG - Zoom Page WE, version 8.2, id zoompage-we@DW-dev 1521948437076 Sync.ErrorHandler DEBUG - Tile Tabs WE, version 8.0, id tiletabs-we@DW-dev

Asked by tiamian 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

My account won't sync

I wanted to upgrade to Firefox Quantum. I synced my account, uninstalled Firefox 56, downloaded the latest version online and installed it. However, my account is failing… (read more)

I wanted to upgrade to Firefox Quantum. I synced my account, uninstalled Firefox 56, downloaded the latest version online and installed it. However, my account is failing to sync, and I can't get my bookmarks and logins.

Here's the log: https://pastebin.mozilla.org/9081097

Asked by jacobson_ 2 years ago

Last reply by Sajjad Bin Samad 2 years ago

  • Archived

My account is verified but can't sign in because says bad username or password

I created a Firefox Account on my laptop. They sent email with confirmation code. I plugged in confirmation code on confirmation page. They sent an email saying "Firefo… (read more)

I created a Firefox Account on my laptop. They sent email with confirmation code. I plugged in confirmation code on confirmation page. They sent an email saying "Firefox Account Verified on one device; now connect a second device." installed Firefox on my Android Phone, and got a page saying "This Firefox is connected; sign in to Firefox on another device to complete set-up." So I came back to my laptop, went to sign in to my Firefox account, and it doesn't recognize me. What gives?

Asked by EricStein 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

wont let me sign in when trying to sync

I am trying to sync my bookmarks. When I try to sign in it tells me my password is invalid. I have to type in the same (correct) password several times to get it to accep… (read more)

I am trying to sync my bookmarks. When I try to sign in it tells me my password is invalid. I have to type in the same (correct) password several times to get it to accept the password. Then it says it will send an authorization code to my email. After receiving the code in email, I give the code (I copy and paste it to make sure there are no errors) and the screen reverts back to the sign in page and says "invalid password". This is a cycle that will not end. I do not want to reset my password because it says I could lose my bookmarks. This would defeat the purpose of syncing them. I am a college student and all of my research is bookmarked - years of research. I NEED my bookmarks! HELP!

Asked by Vanetta_Graves 2 years ago

Last reply by Swarnava Sengupta 2 years ago

  • Archived

trying to sync my email it asks for a mobile phone I don't have, so Firefox froze my email please help

Firefox is demanding a mobile phone number to finish the synchronizing, and verify my email. I do not have a mobile phone. I try to use my land line number, but it is not… (read more)

Firefox is demanding a mobile phone number to finish the synchronizing, and verify my email. I do not have a mobile phone. I try to use my land line number, but it is not excepted. This has frozen my email so I can't use it. Please help me get my email back,

To contact me use land line 206-772-4933   or email to    stevenjbier@outlook.com

Asked by stevebier004 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How to make my Firefox sync

How do I make my Firefox sync? As in, does it do it automatically or do I have to press a button to make it record all my stuff. I see a button on the menu thing but I do… (read more)

How do I make my Firefox sync? As in, does it do it automatically or do I have to press a button to make it record all my stuff. I see a button on the menu thing but I don't want to press it in case it downloads a previous version of my set up.

Asked by saranix 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

аккаунт в Firefox и пропавшие закладки,пароли,сайты!

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после … (read more)

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после чего скачивал Mozilla Firefox заходил в аккаунт Firefox и все закладки,пароли,сайты были всегда на своем месте.Сегодня переустановил Windows установил Mozilla Firefox,зашел в аккаунт Firefox и обнаружил что нет ни одной закладки которые я сохранял многие годы.ни одного пароля ни чего все исчезло и не понятно почему,хотя вчера вечером я еще пользовался и закладками и пароля. Параметры синхронизации: Выберите, что нужно синхронизировать на ваших устройствах при помощи Firefox. 1.Закладки, 2.Открытые вкладки, 3.Логины, 4.Историю, 5.Дополнения, 6.Настройки все эти параметры включены! да и опять не первый год пользуюсь Mozilla Firefox ,сколько раз уже за эти годы переустанавливал Windows и Mozilla Firefox всегда все работало отлично.мне именно эта функция и нравилась Mozilla Firefox что все сайты,пароли и закладки сохраняются на аккаунте и не нужно их постоянно искать и вводить. Как восстановить все те закладки,пароли и т.д. что было на аккаунте Mozilla Firefox!?

Asked by 69STALKER69 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device?

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options … (read more)

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options for accessing Firefox sync.

Asked by DrCJHarrisChin 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox said my device last synced 8 hours ago in Novi MI, and I was NOT there! So I disconnected my android device.

I recently set up my Android phone to sync with Firefox on my home PC. Am concerned when checking devices following an email from Firefox that said last sync 8 hours ago… (read more)

I recently set up my Android phone to sync with Firefox on my home PC. Am concerned when checking devices following an email from Firefox that said last sync 8 hours ago Novi Mi...I am at least 3 hours from there! So I was concerned that my account was not secure and I just disconnected it from the new firefox sync.

Asked by doreenrae 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Can't sync after sign in following laptop crash.

My laptop crashed hard a day or two ago. I lost everything and booted back to factory setting. It's Windows 10 os. When I signed in to Firefox, I received my sign-in emai… (read more)

My laptop crashed hard a day or two ago. I lost everything and booted back to factory setting. It's Windows 10 os. When I signed in to Firefox, I received my sign-in email, so my account seems to be fine, but the bookmarks, add-ons and passwords aren't appearing on my latest install. Please advise.

Asked by Mozwad 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

I attempted to register for Firefox Sync but I keep getting "blocked for security reasons". Why?

I attempted to register for "Firefox Sync"; but, with every attempt I keep getting the message "the request was blocked for security reasons". What does this mean? What "… (read more)

I attempted to register for "Firefox Sync"; but, with every attempt I keep getting the message "the request was blocked for security reasons". What does this mean? What "security reasons"?

Asked by Ranger_gt 2 years ago

Last reply by Shadow110 2 years ago