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SYNC says acct. PW wrong, but using the same PW stored in the cookie!

Factory reset android phone, trying to sync with my account. Tells me my password is wrong, but it's the SAME as what's stored in the cookie! If I try to change it, it te… (read more)

Factory reset android phone, trying to sync with my account. Tells me my password is wrong, but it's the SAME as what's stored in the cookie! If I try to change it, it tells me whatever I've entered as a new password is wrong? Can't win!

Asked by MILESTWEST 5 months ago

Last reply by cor-el 5 months ago

Bookmarks not syncing from mobile to PC

I can access all my desktop bookmarks on my android phone, but when I bookmark on my phone is doesn't sync to the PC. - I have sync turned on both - Bookmarks toggled on… (read more)

I can access all my desktop bookmarks on my android phone, but when I bookmark on my phone is doesn't sync to the PC.

- I have sync turned on both - Bookmarks toggled on both - I am signed in - I have clicked "sync now" on both devices multiple times - I have un-bookmarked and re-bookmarked pages multiple times - I open up "search bookmarks" on PC and type the mobile website name and nothing comes up - I try and edit the location of the mobile bookmark into "other" or "toolbar" etc and that doesn't make it appear

Asked by rcfontaine11 5 months ago

Last reply by cor-el 5 months ago

Syncing of Firefox Notes

All that was required was synced from my old laptop to my new laptop. But I just cannot find an option to sync my Notes from my old Laptop. I have looked through the Help… (read more)

All that was required was synced from my old laptop to my new laptop. But I just cannot find an option to sync my Notes from my old Laptop. I have looked through the Help section but could not find any help. Also can Notes be synced to my Firefox browser on my Apple/Android phone. Thanks in anticipation

Asked by dpcinh 5 months ago

Last reply by TyDraniu 5 months ago

Missing Profile, settings and data - extentions, bookmarks, passwords etc

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 pro… (read more)

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 profile they were attached to seems to be missing as well. I initially installed the Firefox app from the windows store and thought that might have been the problem, so uninstalled it and reinstalled from the mozilla website. That didn't heelp so I went through all the help articles I could find and I still can't figure out how to restore anything.

Asked by plantshateme 4 months ago

Last reply by davswi 1 month ago

Sync from google

Hi! Suppose I have been using Chrome. I have a lot of Sync data in google. Now I am going to use Firefox. Why I cannot get the Sync data only using google account in Fire… (read more)

Hi! Suppose I have been using Chrome. I have a lot of Sync data in google. Now I am going to use Firefox. Why I cannot get the Sync data only using google account in Firefox.

I will Sing in to my google account from Firefox and using the Sync I would like to get all the data such as Bookmark, History etc. that were previously Sync through Chrome.

Thank!

Asked by Nour Noby 4 months ago

Last reply by Paul 4 months ago

Locked out! - Can't find the Authentication FIrefox breowser asks me for after entering my password

I recently logged out of Firefox and cannot log back in because the process requires an authenticator app, which I have no clue which would work. I have MS Authenticator… (read more)

I recently logged out of Firefox and cannot log back in because the process requires an authenticator app, which I have no clue which would work. I have MS Authenticator and Google Authenticator but neither of them bring up any codes sent from Firefox. What on earth can I do? Delete my account and then create a new account with that same email again? However, I can't do that, because I can't login! I'm presently login with another email address, which is how I am posting on this forum. Thanks for your help.

Asked by poised 4 months ago

Last reply by cor-el 4 months ago

Downgraded from Windows 11 to Windows 10, syncing completely broke

I had several dozen tabs open, as well as bookmarks saved that were on my account while I was using Windows 11. I didn't even think to export the bookmarks and other info… (read more)

I had several dozen tabs open, as well as bookmarks saved that were on my account while I was using Windows 11. I didn't even think to export the bookmarks and other information, as I figured sync would handle that. Unfortunately, none of my settings have been saved. Is there a way to fix this? I had many extensions, bookmarks, and tabs I'd like to recover.

Asked by erratic 4 months ago

Last reply by Paul 4 months ago

blocked email account - I have tried to sync and recover my blocked account - it sends a verification code to that email address, so I can't recieve it.

Tell me how to unblock an email account, that has been blocked by Firefox- I have tried to sync and it sends me an email to the blocked account with a verification numbe… (read more)

Tell me how to unblock an email account, that has been blocked by Firefox- I have tried to sync and it sends me an email to the blocked account with a verification number. So how can I get my email account unblocked?

Asked by jgcaller15 4 months ago

Last reply by cor-el 4 months ago

Firefox Sync

The original email address identifier I used to get into Firefox sync was discontinued by my provider and I could no longer get or send email from that account. The new … (read more)

The original email address identifier I used to get into Firefox sync was discontinued by my provider and I could no longer get or send email from that account.

The new email account is a modification of the old one and now conforms with my provider’s new identifier.

Of course this change made it impossible to get into my Firefox account and to use Firefox Sync.

My old email address, which is no longer functional, is tied to the account and I can’t get into the account to change the settings and replace the email address. Nor can I delete the account.

I tried to get into the account by switching to my google email address but the same problem arose each time. I am denied entry because the Google Authentication Code which I get on my phone and enter on my browser is always flagged as INVALID. This has happened so often that I am seriously considering changing from Firefox to a different browser.

My old Firefox recovery keys no longer work either. Presumably they are tied to the old email address and password.

I support Mozilla and it’s philosophy of open source, but this is driving me to desperation.

All I want to do is sync my two computer browsers with each other so I can work better. To do that I need to get back into my account.

Asked by D-Man 4 months ago

Last reply by cor-el 4 months ago

I am trying to recover passwords from an older profile into a new profile.

I am trying to recover passwords from an older profile into a new profile. I want to import the data to the new profile but Mozilla only wants it from another browser or… (read more)

I am trying to recover passwords from an older profile into a new profile. I want to import the data to the new profile but Mozilla only wants it from another browser or a .csv file. Where is the file? I have created another new profile so I don't know which is which. Any7 help is appreciated.

Asked by drbeynon 4 months ago

Last reply by Terry 4 months ago

blocked email account

I have an email account blocked (jgcaller129@gmail.com) and have tried the sync tab at the top corner of my computer. It sends a message with a number to this blocked em… (read more)

I have an email account blocked (jgcaller129@gmail.com) and have tried the sync tab at the top corner of my computer. It sends a message with a number to this blocked email to unblock it- how am I supposed to get an email from you on a blocked account. How do I unblock this account. I have tried several times with the same result now the icon to sync isn't there anymore. PLEASE HELP This email is very important to me. You can send a reply to an alternate email account (also linked to Firefox -jgcaller15@gmail.com).

Asked by jgcaller15 4 months ago

Last reply by Dropa 4 months ago

Sync Data not showing up

So i was using firefox in Linux recently and now because of linux issues, i switch back to windows. I logged in with same id but sync is not working. I had a long history… (read more)

So i was using firefox in Linux recently and now because of linux issues, i switch back to windows. I logged in with same id but sync is not working. I had a long history of passwords, extensions and bookmarks. Also opened tabs and all but the account sync is not working. I even verified if this is the same account i logged in with in linux as i have 2FA and in the app it says this is the email i used for it. Please help me ASAP

Asked by Asim 4 months ago

Last reply by cor-el 4 months ago

Changing my email address from an email account with no access

I originally setup my account under a business email address that I do not operate or have access to that email. When I log in it wants to send a code to the registered e… (read more)

I originally setup my account under a business email address that I do not operate or have access to that email. When I log in it wants to send a code to the registered email but I don’t have anyway to get that code. How do I bypass this? I’m trying to sync everything to my iPad from my desktop.

Asked by justin80 4 months ago

Last reply by cor-el 4 months ago

Lost saved user ID and Password

I had formatted my PC due to error and while re-login to my firefox account, I have lost all sync , can you please check this matter at the earliest, really facing diffic… (read more)

I had formatted my PC due to error and while re-login to my firefox account, I have lost all sync , can you please check this matter at the earliest, really facing difficulty in remembering id's and passwords

Asked by MRINMOY PRATIM BHARADWAZ 4 months ago

Last reply by cor-el 4 months ago

Firefox Browser Windows 11

CAn u help me pls ? Everytime I´m logging in to my account,Qwant ist in my searchbar. Everytime i deleted it came back. No Virus or Spyware or Hjack. Think its a pro… (read more)

CAn u help me pls ? Everytime I´m logging in to my account,Qwant ist in my searchbar. Everytime i deleted it came back. No Virus or Spyware or Hjack. Think its a problem caused by theSync. Can u delete everything with Qwant in my Firefox Account !? Oh yeah can u send me a pdf of my firefox with all my passwords ? In the case we have to clear my account or i forget anything. Please help me !!

Best wishes Wagner Swen

Asked by svenwagner07 4 months ago

Last reply by cor-el 4 months ago

Firefox Synced over my Backups, Now all my Bookmarks and Passwords are gone

So I reformatted my computer today, but the process allowed me to keep all my personal files. I had made a backup in my appdata for all my passwords and bookmarks like Fi… (read more)

So I reformatted my computer today, but the process allowed me to keep all my personal files. I had made a backup in my appdata for all my passwords and bookmarks like Firefox allows when you're in Manage Passwords or Manage Bookmarks. After the formatting, I sign into my Firefox account, and it Syncs almost immediately. When I go into my appdata, the profile has been overwritten by the new sync, meaning all my passwords and bookmarks are now no longer available. Is there legitimately anything I can do??

Asked by renunez0101 4 months ago

Last reply by cor-el 4 months ago

Firefox syncing

I switched laptops in August of 2023 roughly 60 days ago. I successfully synced and transferred all bookmarks and passwords at that time. Today I needed to switch laptops… (read more)

I switched laptops in August of 2023 roughly 60 days ago. I successfully synced and transferred all bookmarks and passwords at that time. Today I needed to switch laptops again and gave my old laptop to our tech to wipe Win11 off of and revert to Win10. I was not concerned with my synced data as I had just synced in August. Upon logging in to firefox.... there is almost no synced data. Is there anyways to access the August data?

Asked by mmarchiori 4 months ago

Last reply by Dropa 4 months ago