Firefox Support Forum

I use firefox more than 5 years, register to firefox China server, when I use US verison, login with the same account with China version. The bookmark can't sync to my computer, Could you please help to solve this issue? Or, what can I do to merge or migrate this two account?

Was mysteriously logged out of sync on desktop for no reason, so had to log back in (had to reset password). logins.json.corrupt file was located but it was EMPTY! Where are all my passwords? Why is FFX this bad that it just disappears all my logins for no reason? This is unacceptable! How is this possible?

I still have the logins on my android phone, and I turned off sync to make sure they don't get wiped (I noticed the sync on the tablet also wiped my logins once I got back into the broken desktop sync). So how the heck do I now xfer the logins from android to desktop????

Once I recover my pwds, I am dropping FFX for good. This is bad. The most important feature is broken, and it's a fatal flaw.

Say what you like about Chrome/Google, but they've never managed to just wipe my entire sync history like this.

I have send some tabs "for further reading" to device I believe has some name like "Firefox on office computer" and received none of them, but none of them was received. So I checked settings and actual name is "Firefox on localhost", that occured I think after upgrade. Both devices are displayed as possible targets, and account page says that "Firefox on office computer" seen last time long time ago. How can I get list of tabs waiting to be opened on this dead instance?

Each time Firefox Sync syncs my data, all the bookmarks in my Bookmarks Toolbar, which are within separate folders, get mixed up. All bookmarks in separate folders are all in ONE folder, the other folders then are empty + the position of the folders are mixed up as well.

I backed up my laptop's profile on Dec 3. I've since made changes to bookmarks and such on that system, but can no longer access to the computer. So I'm going to copy the backed up profile to a new computer.

Question: a) Will sync work from the profile data and saved credentials copied to the new computer? b) Will sync update the new computer with the changes that had been made on the old computer since Dec 3?

Hello. I've created a new profile and logined to Sync. Then the sync have start but it can't end. It shows that it's in progress about a hour. I've tried to restart Firefox, restart system with no effect. The log file from about:sync-log is here: https://www.dropbox.com/s/els9dffijyeshuw/error-sync-1580143890286.txt.txt?dl=0

I am trying to enable Two-step authentication. I scan the QR code, enter the code, save the recovery codes and enter one. The green bar at the time says I have successfully enabled two-step authentication, but when clicking Refresh Status, it remains disabled.

I tried disabling add-ons and in a private window without success, I even tried deleting the account and trying again with a different email address. When I check the network tab I can see a request to "https://api.accounts.firefox.com/v1/session/verify/totp" is returning "{"success":false}".

I don't have access to my primary email anymore, but I do have a secondary email on that account. Can I get a verification code on my secondary or have it switched to primary?

My Firefox couldn't show the homepage, just a blank page. It doesn't connect me to any item in the bookmark list, like my Gmail. Actually, it doesn't lead to any web site. What[s wrong with my Firefox?

Hello, I was using Firefox Sync earlier today and then had to delete the profile and created a new profile. While logging into Firefox I have had to reset the password as I couldn't recall the credentials. Now I don't see any login information.

Each time I log into my Firefox account, it forces me to enter a verification code sent to my email. I do not have 2FA enabled in my preferences. Is there a way to turn off the need to enter verification code each time I log in?

I had deleted the mail alias I used for my sync profile. After trying to log in, I've received this message:

Sorry. We’ve locked your account.

The confirmation email we sent to firefoxalias@mypersonaldomain.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

The link on "us" opened the default support page. What should I do please?

when i launched firefox this morning, my profile was gone. I resynchronized, but it didn't load my profile. When I go to "about profile" none of the profiles offered matches mine. What should I do?

Ok so my most updated bookmarks were on my new desktop and my phone. I had to travel and took my old laptop and phone. I thought I could update my laptop with the new bookmarks by synching it with my phone but I was wrong. Now on all devices I have my old bookmarks that was on laptop and lost all of my new bookmarks.

Is it possible to undo a synch so I can get my new bookmark's back?

Does firefox have a customer service number?

I can't believe all of my new bookmarks are gone. It's devasting

I cannot load https://accounts.firefox.com. I get the "Unable to connect" page. Opening a dev console doesn't show anything odd in logs. I tried following the steps on this page https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can to no avail. It doesn't work under safe mode either. Other browsers on this same machine load the site just fine. Anything else I can test?

I want to sync only from my master desktop device across all other devices I have ie: Laptop and two other computers (HTC & 2 PC Desktop). Is that possible to do that?

Most of the time, my Firefox account on my browser pretty much always logs out when I turn on the computer, or even when I close the browser for a period of time, then re-open again only to sign in all over again in order for my account to sync.

I looked at the possible problems and the methods to resolve the issue, but I honestly could not understand what was written there.

Does this happen for a lot of other people aswell?