Firefox Support Forum

Firefox view is a new feature that looks awesome and I'd love to try it out to sync stuff between devices. There's just one problem:

1. Firefox view works on my laptop and seems to work on my phone, but does not work on my desktop.

For reference:

• Desktop (doesn't have view tab) is Mac Mini 2020 (M1) on Mac OS Ventura 13.0 (22A380)
• Laptop (has view tab) is Mac Mini 2020 (M1) on Mac OS Ventura 13.0 (22A380)
• Both devices are running Firefox 106.0.2 (64-bit)

I have already:

• Made sure "Open Tabs" is enabled for sync on all devices
• Looked for the firefox view in the "Customize Toolbar" menu
• Disabled / Re-enabled Firefox-View in about:config

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks thing and imported it to the new pc.

Now.. I have all my bookmarks and everything appears great. Except whenever I open a link from say my work it opens a Mozilla window that doesn't have my bookmarks. When I try to combine the windows It doesn't let me. I am also scared of losing access to the Mozilla with my bookmarks as I work from home using those. (the desktop shortcut to Mozilla opens the one without all my work)

In the attached screenshot things to note, the bookmark bar available on left isn't there on the right. Additionally in the taskbar (bottom) it shows Mozilla in two distinctly separate icons. When two Mozilla windows are open, they share the same icon on the taskbar, these do not, which leads me to believe I have two incompatible versions existing next to each other.

Hello,

I have a firefox Account "accountA" which has the primary eMail-Address "mailA". I had an other Account "accountB" with primary eMail-Address "mailB" and secondary eMail-Address "mailC". Sadly I lost access to "accountB" and it's primary Mail-Address "mailB" (which is ok) but want to change the Mail from "accountA" to "mailC".

However, this is not possible since "mailC" is locked to "accountB" which I can no longer access (since I need the primary Mail Address. This meens I can never again use "mailC" for my Firefox account, which is now my primary Mail-Address. Is there should be a way to disconnect a Mail-Address from an account, if one has ownership of this Mail-Address?

Sincerly Robin

Hi, I used to use Firefox on my Lenovo laptop, but now using an iPad instead. Although I cam login, it appears that all synced accounts and passwords are gone. Please advise how I may retrieve my password that I have saved.

I wanted to use sync to transfer my tabs from my previous MacBook to my new MacBook. I reset the previous MacBook and now when I login to the new one, sync does not show any of my previous tabs.

I don't know why but sync button is not appearing in my Firefox settings (image attached). I guess it's because something I've done in settings that has cause this to disappear. Can you help me? Thanks!!

Hi everyone.

I am struggling to understand what the problem is, I have a form that has a few drop-down lists and textboxes, but each time I select an option in the drop down list the page refreshes and the textboxes I filled in during the loading disappears, and it only happens in Firefox.

I currently use Chrome on Android & Chromebook as my main browser, but I would like to switch to using Firefox now across all my devices (linux, android, chromebook). To do this, I need to import my passwords from Chrome to Firefox, and have them sync between the Firefoxes on all of my devices, but it's not working. I have tried the following:

Method 1: I installed Chrome on my new Linux machine. Checked and made sure it had synced my passwords by logging into a website using Chrome. Then, on Firefox, I pressed alt to enable the toolbar, then File->Import from another browser. The pop-up says "No programs that contain bookmarks, history, or password data could be found."

Method 2: Chrome seems to have a feature to export the passwords to csv. So I exported the passwords from Chrome to a csv on Linux. To be thorough (because I am having trouble getting this to work), I used accounts.firefox.com to sign out the Firefox on my android phone and chromebook, then (on the phone) I deleted my browsing data, uninstalled firefox, and rebooted the phone. Back on Linux, I did about:config, then set signon.management.page.fileImport.enabled to true, then did about:logins then menu->"import from a file", selected the csv that I just exported from Chrome, and clicked Import. Import Complete, 332 logins added, 1 not added because it was missing a password. Logins successfully imported, hooray! For testing purposes, I create a unique new password entry, http://foo.com username "a" password "b". Then I go to about:preferences, make sure that syncing is on and I'm currently syncing logins and passwords, and press "sync now". Log in to my phone, install Firefox from the play store, start it up, sign in using my email and password (it says "syncing"), go to logins and passwords, click "saved logins". The only one listed is for foo.com, the fake one I created to test the syncing, but I expected to see all 333 there.

How do I get this to work?

I have had several computers and a phone synced with Firefox. Recently, my mac book had to be wiped and OS reinstalled. Since then I have been unable to sync to my Firefox account on that laptop. I enter my standard email and the same password as on my desktop, but get an error stating, "Incorrect Password".

Following suggestion from an older thread with the same problem, I installed a nightly build on my desktop and tried to log in with that, unsuccessfully. Same problem. I used my same email and same password, but the nightly build version of Firefox reported the error, "Incorrect Password".

While thinking about this, I checked my newish phone and found it was not synced either. Using my email and password, I was unable to get it to sync. However, I was able to sync the phone using the QR code. So my phone is now synced to my Firefox account.

I really want to get the laptop to sync to my Firefox account and am mystified as to how to track down what the problem might be.

Hey all,

after 3 years I finally did a complete reset (all folders were kept, only full software reset) of my system hoping that Firefox Sync would after I reinstall Firefox and put in my registration data remember all my bookmarks / logins. However, after my login there is nothing there. I have the suspicion that Firefox thinks I just deleted all my bookmarks and it updated to Firefox Sync accordingly not with an empty space. I still have the data on my android phone which hasnt done a synchronization yet. Any help you guys can give me? Took quite some time to get all my setup arranged.

Thanks in advance!

Best, Seb

So I'm using firefox on my old PC and want to export the login data to my new PC. Firefox has export passwords to CSV but there is no import CSV in firefox on the new PC. There's import HTML but... firefox exported to CSV not HTML so I'm really confused, why would it export to a format that cannot be import?

Hello,

I'm having trouble importing data I had on my account into the browser I'm currently installing on a new HP laptop. I logged in, but I can't see any of the bookmarks. I tried reopening the browser, hitting the sync button, reinstalling... Sync was working perfectly fine before, it was also transferring my config and extensions, maybe it has something to do with HP, as it automatically installed HP Wolf Security Extension. Would there be a way to restore all the settings I had before, taking in consideration that I logged out from previous laptop and I don't have access to it anymore, thinking it was all synced on the cloud?

When I scan the QR code shown on my computer with my phone and press the sync buttons, I get a message on my phone to; "Open the authentication app and enter the security code it provides."

I have no idea what this app is or where to find it to open it. Is it on my phone or my computer? Why can't you just show the code on my computer sync screen?

And, your help pages just repeat the same instruction verbiage as the sync app on my phone. No additional help at all!

I can sync my home desktop (Windows 10), home tablet (Windows 11), and phone (Android) just fine, but I am having trouble syncing with my work desktop (Windows 10). As I can work from home, I would like to keep my bookmarks, history, etc. synced.

While at work, when I start Firefox, it says that I am running an older version of Firefox and either need to create a new profile or exit to avoid problems. So I create a new profile, then update to 117, then restart Firefox, and things are fine for a bit. Eventually though, if I exit Firefox, it will go through this cycle again the next time I start Firefox. When I check the version after starting, it says that I am on version 115, even though I already updated to 117. I went into about:profiles I saw that there were several profiles there: default, default-release, then default-release-1, 2, etc., with the most recent number being the one currently in use.

Could this be some sort of organizational setting that is preventing the update from sticking? Is 117 not 'backwards compatible' with 115, so to speak, with regards to syncing? Any way to work around this? Any insights here would be appreciated.

This is my second email to you....

I just switched to Firefox from Chrome, because Chrome was crashing all the time.

All I want to do is sync my computer, laptop, phone and Ipad's reading list. I want to be able to see an article on one device, add to the reading list, and have it on all devices.

I'm logged in under the same name on all, and it says sync is on, but the reading lists are different.

Can someone help me? My phone number is [removed phone# from public support forum], email is [removed email from public].

Thank you!

Although I have disabled all relevant "sync" settings in Firefox, the browser is still syncing tabs across my MacBookAir and my iMac.

To make matters worse, tabs in Chrome and Safari sync to Firefox tabs across devices as well. The sync occurs in both directions.

I am not logged into Chrome or my gmail account.

Specs: MacBookAir: early 2015/ OS v. 12.7 (Monterey) iMac: Retina 4K, 21.5-inch, 2017 / OS 12.6.8 (Monterey)

Things I've tried:

• Turning off syncing in Firefox on both devices.
• Signing out of Firefox from both devices.
• Disabling "sync open tabs" via Firefox preferences
• Renaming devices from within Firefox Sync. (The name always reverts to the previous one.)
• Reinstalling Firefox
• Deleting cache from both Firefox and Chrome.
• Restarting

Images are from toolbar on iMac when Firefox is open on both computers. Any help would be most appreciated! Thanks!

I had issues with my computer which got me into a situation where i had to delete all partitions of my drives, starting from 0. Signing in my firefox account in a fresh win install suddenly recovers NOTHING and i am now panicking as i had very important accounts & passwords, bookmarks, tabs, extensions, etc. I have tried other devices too without any luck. I need help recovering all these asap.