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I just want to sync two windows PCs NOT a mobile phone, why do I need to enter a mobile number?

I just want to sync two windows PCs NOT a mobile phone, why do I need to enter a mobile number? I have two PCs set up already with firefox accounts, I am logged into bot… (read more)

I just want to sync two windows PCs NOT a mobile phone, why do I need to enter a mobile number?

I have two PCs set up already with firefox accounts, I am logged into both accounts, the new computer imported my add ons but not my bookmarks or passwords and I cant sync them

Asked by disent 2 years ago

Answered by disent 2 years ago

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Firefox Account message when trying to change settings: "Your email was just returned"

This issue arrised a few days ago when trying to re-sign into my firefox sync account on my W10 PC. When entering the 2FA number I got the message exactly like in the sec… (read more)

This issue arrised a few days ago when trying to re-sign into my firefox sync account on my W10 PC. When entering the 2FA number I got the message exactly like in the second attached image: "Your email was just returned" therefore I was unable to sign in.

Attempts to sign in elsewhere were successful and, at the time, I suspected it was an issue with 2FA because I had another issue with signing in to something else and went to firefox to validate that.

Although I can sign in normally now; I am still unable to add 2FA, account recovery, or a secondary email as I still get the same message.

Asked by Jay 2 years ago

Answered by Wesley Branton 2 years ago

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How can the 5 minute timeout on sync verification code be increased to 10 minutes in view of delay receiving code by email?

Due to problems with upgrading my Ubuntu to 18.04, I've been forced to use a LIVE DVD for the last 8 months instead of a properly installed Ubuntu. This LIVE DVD crashe… (read more)

Due to problems with upgrading my Ubuntu to 18.04, I've been forced to use a LIVE DVD for the last 8 months instead of a properly installed Ubuntu. This LIVE DVD crashes or drops out from time to time so each time this happens I have to re-sync the Firefox it brings up. This re-sync requires a verification code to be sent by email, but because that email has to go through my Google filtering process, it usually takes longer than the code's 5 minute validity before I receive it. When I do finally get it and enter the received code back in Firefox, I'm told the code is invalid or expired. This is because 5 minutes validity is just too short a time for my setup. If it were 10 minutes, that would allow me to go into Gmail -> Settings -> Accounts & Import -> Check email from other accounts -> and then order Gmail to perform a special immediate mailcheck on my selected account. As a slow elderly old codger myself, I find it too hard to do all this within 5 minutes. Why can't we make it 10 mins?

Asked by advt 2 years ago

Answered by advt 2 years ago

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500 error when trying to sign-in to firefox. What to do?

I get the same error when trying to sign-in directly from the browser menu and when trying to do it from mozilla website. I had to sign-in from Google Chrome even to post… (read more)

I get the same error when trying to sign-in directly from the browser menu and when trying to do it from mozilla website. I had to sign-in from Google Chrome even to post this message. I'm logged-in from my iPhone without any problem.

Asked by BG 2 years ago

Answered by TJung 2 years ago

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Why does my new Mac Firefox make me log into Firefox account every time I open it?

Every time I start Firefox on my new Macbook, I have to login to my "Firefox Account" to get my bookmarks, passwords, and preferences. On my old Macbook Firefox is logged… (read more)

Every time I start Firefox on my new Macbook, I have to login to my "Firefox Account" to get my bookmarks, passwords, and preferences. On my old Macbook Firefox is logged in whenever I open it. How do I fix this?

Asked by Sue 2 years ago

Answered by rfkelly 2 years ago

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How do I set up sync to my other computer, and not just a cellphone?

Trying to get the sync to work with this laptop and my iMac, too, not just with my cellphone. But when I click to connect with another device, it only offers a window to … (read more)

Trying to get the sync to work with this laptop and my iMac, too, not just with my cellphone. But when I click to connect with another device, it only offers a window to put my cellphone number in, which is already synced!! How am I supposed to sync to my other computer, without going round & round in circles???? The image below is the only thing that opens when I click on "Connect another device"...

Asked by StevenCee 2 years ago

Answered by Wesley Branton 2 years ago

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Sync problems

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pre… (read more)

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pressed Sync on Account button, and nothing happens. Then i tried to see my pass/logins there: about:logins , but there is empty. And my bookmarks doesn't show.

How can a get back my logins, passwords, bookmarks, plugins?

Asked by Senya 2 years ago

Answered by Senya 2 years ago

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Restore synced / lost android tabs ?

Hello, I removed firefox from my old android phone installed it on my new one. Strangely, I can see my old device in "Devices & apps" here https://accounts.firefox.co… (read more)

Hello,

I removed firefox from my old android phone installed it on my new one. Strangely, I can see my old device in "Devices & apps" here https://accounts.firefox.com/settings/clients but I can't see any of my old phone's synced tabs. Are they lost? how to recover them ?

Thank you VERY much for the help

Asked by Alex 2 years ago

Answered by cor-el 2 years ago

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Are pinned tabs supposed to be syncing across my devices?

I setup some pinned tabs on my work machine. Came home and installed Firefox but none of the pinned tabs showed up. Sync is turned on. I'm using macbook pro's in both loc… (read more)

I setup some pinned tabs on my work machine. Came home and installed Firefox but none of the pinned tabs showed up. Sync is turned on. I'm using macbook pro's in both locations.

Asked by dbmorley 2 years ago

Answered by Kiki 2 years ago

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Restore prefs.js without sync

While trying to troubleshoot a site login problem (ticketmaster.com), I made a backup of my prefs.js, and reset a few hundred preferences in about:config. After finding t… (read more)

While trying to troubleshoot a site login problem (ticketmaster.com), I made a backup of my prefs.js, and reset a few hundred preferences in about:config. After finding the pref that caused the problem (tracking), I shut down FF, copied the backup prefs.js in place and restarted. After FF synced, though, my prefs were reset to the previous session with all the reset values.

How do I restore a prefs.js and either *not* fetch the values stored in my online profile, or update my online profile with the values from the file? Is there a timestamp I can update, or some other value to set?

Thanks.

Asked by Brad 1 year ago

Answered by Brad 1 year ago

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firefox not recognized if I re-start my mac OS Catalina

Ever since I updated my Mac OS to Catalina, and updated Firefox to 70, any time I re-start my computer, Firefox does not recognize previous sessions and I have to open my… (read more)

Ever since I updated my Mac OS to Catalina, and updated Firefox to 70, any time I re-start my computer, Firefox does not recognize previous sessions and I have to open my tabs - including pinned tabs - over again. Then I get messages on my other devices saying Firefox has been opened on a new device. It doesn't recognize that I've been running Firefox before.

Asked by dianneblackburn2001 1 year ago

Answered by cor-el 1 year ago

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History while syncing - it has got only 2 months, why is that?!

Good morning, I am using Firefox since 14 years, and all the time it has been my favourite Internet Browser and I advised every friend of mine to choose this internet br… (read more)

Good morning, I am using Firefox since 14 years, and all the time it has been my favourite Internet Browser and I advised every friend of mine to choose this internet browser. But I am afraid it's gonna change soon. I lost my laptop, it was stolen. I store my history from a couple of years, bookmarks, saved passwords. I had a backup by MozBackup on May 2019. On December I copied a profile as it was written in your guides: (https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles) I copied everything from: %APPDATA%\Mozilla\Firefox\Profiles\ I hadn't investigate what is inside. And after i bought a new laptop I had many problems with Firefox, can someone explain me please: 1. I couldn't login to Sync, due i hadn't remembered my password - ok its my fault, but when i wanted to reset i would lose all my data?! Why is that? I can understand due to its encrypted but... Luckly after some combination i recovered my password. 2. So i copied my profile as it was written in your guide, and i hadn't investigate what is inside. Now when i tried to copy my whole profile its not working, why? Well, i checked and there were no file: places.sqlite . I have no clue why, so my backup from December is lost. 3. You informed people about Syncing, why there is nowhere information that you syncing history, yes, but only 2 months??!! You claim that we will have bookmarks, saved passwords, cache and history yes thats true, but history for only 8 weeks..... I understand that it has many bytes to store, but it should be somewhere information about it! If i would knew that i would be more prepared for lost, and did more often proper backup by MozBackup. I feel now very frustrated about this situation, and first time after 14 years I'm very, very disappointed with Firefox. Can someone explain me please, why is that? Thank you for reply! Kind regards

Asked by szymonkrawiec 1 year ago

Answered by the-edmeister 1 year ago

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My account is blocked because the confirmation mail bounced. Now I have access to the email but I don't want to recover the password and loosing info of Sync

My account is blocked because the confirmation mail bounced. Now I have access to the email but I don't want to recover the password and loosing all the important info of… (read more)

My account is blocked because the confirmation mail bounced. Now I have access to the email but I don't want to recover the password and loosing all the important info of Sync. The link let us know if the address is valid does not seem to work ok

Asked by chema3c-tnt 1 year ago

Answered by cor-el 1 year ago

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Firefox Sync only partially syncing history between two installs (only synced 1% in 3 days)

I've got Firefox 72.0.2 on two systems, one old (10,000+ history items) and one new (200 history items). Both are logged in with the same Firefox account. I've enabled hi… (read more)

I've got Firefox 72.0.2 on two systems, one old (10,000+ history items) and one new (200 history items). Both are logged in with the same Firefox account. I've enabled history sync on both and clicked "Sync Now".

The new Firefox install is not getting, at any usable rate, the history from the old Firefox install.

What I've already tried:

1. Log out of my Firefox account on both systems and log in again on both systems. 2. Restart both systems. 3. Disconnect & reconnect from their network connections (obviously, both are browsing the internet just fine) 4. Repeatedly click "Sync Now" in Firefox Options.

System Details:

1. Both are Firefox 72.0.2 and Windows 10 x64 1909 (build 18363) 2. Both are connected to high-speed internet (100 Mbps download / 10 Mbps upload) 3. Both have zero extensions enabled except Bitwarden (password manager).

What is wrong with Firefox Sync here and why is it not syncing any data?

Asked by ikjadoon 1 year ago

Answered by Wesley Branton 1 year ago

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Can't uninstall firefox

I can't uninstall firefox. When I go to remove programs a message comes up that the computer can't find helper.exe (which is the uninstall program). I then copied and pas… (read more)

I can't uninstall firefox. When I go to remove programs a message comes up that the computer can't find helper.exe (which is the uninstall program). I then copied and pasted a helper.exe from another computer. I can open the exe as an administrator but then nothing further happens. I also tried downloading firefox again, but it won't install, presumably because I have to uninstall the previous version first.

Asked by ianjteacher 1 year ago

Answered by ianjteacher 1 year ago

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How do I sync bookmarks from Waterfox Classic to Firefox on the same Mac?

I used to use Firefox but changed to Waterfox Classic a couple of years ago. I have now downloaded Waterfox Current but can't transfer my bookmarks and passwords to the … (read more)

I used to use Firefox but changed to Waterfox Classic a couple of years ago. I have now downloaded Waterfox Current but can't transfer my bookmarks and passwords to the new Waterfox. All the suggestions on the sub-Reddit group do not work because I am not sufficiently computer literate to understand them and/or they are incorrect. Syncing did nothing so I am back on Firefox but syncing here does not bring all the bookmarks from Waterfox Classic to Firefox either. As noted, I am to all intents and purposes computer illiterate plus I am in my mid-seventies with no teenagers around to solve techie problems for me. I really don't want to have to open my bookmarked sites in Firefox and them bookmark them manually, so is there an easy way to get my bookmarks and passwords from Waterfox Classic to Firefox. If so, can someone point me in the direction of an idiot's guide so I can revert to Firefox as my default browser? Thank you

Asked by CJHa 1 year ago

Answered by CJHa 1 year ago

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no longer have access to email. I was using ,y firefox account fine, but now after I log in you ask verification code which is sent to the old nonactive email.

I was using firefox sync account wadahi@top-mails.net just fine. that email was deleted for non-use. No verification procedure was laid out anywhere in the agreement. Th… (read more)

I was using firefox sync account wadahi@top-mails.net just fine. that email was deleted for non-use. No verification procedure was laid out anywhere in the agreement. Then firefox modified the agreement and now sends verification codes to that email, which I no longer have access to. I am able to login in my account using the login and password , however firefox now wont allow me to change the email to the new one to receive verification code. I need access to my bookmarks and saved passwords NOW! Firefox had no rights to unilaterally change the agreement without notice to the customer. Firefox had no right to impose the verification email without letting the customer make sure his email can still recieve verification codes. Firefox failed to provide customer support because it doesnt even have a technical support email or phone number like a registered business should have. I lost access to my bookmarks and saved passwords because of negligence and reckleness of Firefox in failing to notify the customer to change the email to make sure the email can receive incoming emails and is current. I have the access to my firefox sync account, however it wont let me login without the verification code which is being sent to a nonactive email, used many years ago.

Suggested resolution: if you are a smart and relatively educated techncial support, you would realize that the same ip address would indicate that I am who I am and I should be allowed to change the email. However, firefox provided no technciall support and DID NOT EVEN HAVE A CONTACT EMAIL, while making significant profits from the customers and yet fails to provide technical support.

I need access to my bookmarks NOW!

Asked by simon42 1 year ago

Answered by Wesley Branton 1 year ago

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Used Firefox for Years. Now I am unable to sync through browser.

I made a backup of my bookmarks and uninstalled Firefox trying to resolve my issue. I re-installed and get the same thing each time even after rebooting in between? This … (read more)

I made a backup of my bookmarks and uninstalled Firefox trying to resolve my issue. I re-installed and get the same thing each time even after rebooting in between? This is what I get https://monosnap.com/file/MW8PAMrwEnZj2kPApN1htmMk4hMfUJ Please advise, thanks in advance. Gary

Asked by Garth 1 year ago

Answered by TyDraniu 1 year ago