Firefox Support Forum

I had everything working. This PC contains the first step of the sync project I planned to use with two more PC's. After initial setup it works fint.

Then I decided to fix a problem I had with Firefox and Citrix and an old article told me to try and make a new profile - so I did. While it didn't solve my Citrix problem I did loose my Firefox Sync so I wanted to add it again.

At first is asks for a device which already has Sync setup. I don't have that so I clicked on "I don't have the device" then it says I need the Sync key and explains how I get from a device I don't have (really weird to do so). So I gave up.

At work I got my Sync key and saved the html file to my DropBox. When I came home and it asked for my Sync key I simply copy/pasted the key and it says the keys is incorrect.

Thought I love the idea of the build-in sync function, Xmarks makes this a whole lot easier. I hope and wish you continue to improve this already great software.

Thanks for the help :)

In my old windows I had my mozilla firefox synced and I've all my bookmarks and histories that i need, but i didn't know that i should write this Sync Key somewhere so I installed a new Windows and all information like my firefox deleted. now i can't set up my Sync in this new firefox 'cause i don't have my Sync Key . i need my bookmarks badly.

Hi. I Losted my Computer and lonely i have my markers in app my Iphone. Now I have a new computer and would like para know synchronize As I Sync My Account on the new computer since I have no access at the old computer. thanks

Sorry for my bad english

Jean jeancpv@gmail.com

Edit by Moderator:

Google translation from a locked duplicate thread ([*]):

Good day. I lost my computer and it is only with my bookmarks on my iPhone app.

Now I have a new computer and was wondering how do I synchronize my Sync account on the new computer since I have no access to the old computer.

Screenshot of the setup screen

http://i23.photobucket.com/albums/b39.../firefoxsync.png

I had only one device where I used the Firefox Sync. I installed Windows 8 release preview(fresh install) and entered the sync key I saved using the previous install of my Firefox(v 14.0). Then I installed Firefox on my Windows 8 installation with an older version of Firefox(v 13.0). I got a message saying it was your first sync, but I have used it earlier also. Many times I have synced my laptop with the data on the server after every fresh install and it worked. I got all my data every time but this. Now, I tried it twice by removing this device from my sync list, but of no use. And I'm sure I haven't reset the data on sync server. And no one except me has access to my laptop and even the sync key. Do I have any chance of getting my data? Whether be it by installing again v14.0 or something else. I will really appreciate for any help given.

Had a problem with a work computer and it got fixed today so I was messing with it and needed to sign into Firefox and I accidentally signed into my home account. I realized it and signed into the work account and now it is all scrambled up. I don't know where anything is and not even sure if it is all there. Some of the bookmarks were the same on both computers. Guess I would have thought that when you sign into each account the bookmarks would just go back to the way they were...apparently not?

I re-set my password and am trying to log in to FireFox Browser Sync on windows, it says it will send me an authorization code and to enter it, I received the code and entered the code exactly as received, and it says it's wrong. It's rejecting the authorization code I'm receiving from firefox by email, there's no question about it, I'm not making a mistake, entering it exactly as is, capital letters matching the way it was received in the email, even copy pasted it once, tried it 4 times and it keeps rejecting the authorization code it's emailing me...

Please help

Firefox sync has not been working for me for some time, and I'd like to get it operational again. I'm trying to sync between a Mac Pro (FF 81.0.2), a MacBook Pro (FF 81.0.2) and an iPhone 6 (FF Daylight 29.0). Nothing whatsover syncs.

So far, I've updated all browsers, and re-paired the iPhone with the QR code. I've also logged out of my FF accounts at the same time on all devices, and back in again. (That's what's recommended at https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips#w_i-set-up-firefox-sync-but-nothing-is-syncing, though that links to a page that is said to be out of date).

I can't see any obvious errors in the computer names, or anything else.

Any suggestion for further investigation, please?