Firefox Support Forum

My Sync does not work since a week now. On the two mac I uses, Sync says it encountered an unknown error and will retry soon. But it haven't sync since a week now. I can't find any clue in the about:sync Can someone help ?

I had everything working. This PC contains the first step of the sync project I planned to use with two more PC's. After initial setup it works fint.

Then I decided to fix a problem I had with Firefox and Citrix and an old article told me to try and make a new profile - so I did. While it didn't solve my Citrix problem I did loose my Firefox Sync so I wanted to add it again.

At first is asks for a device which already has Sync setup. I don't have that so I clicked on "I don't have the device" then it says I need the Sync key and explains how I get from a device I don't have (really weird to do so). So I gave up.

At work I got my Sync key and saved the html file to my DropBox. When I came home and it asked for my Sync key I simply copy/pasted the key and it says the keys is incorrect.

Thought I love the idea of the build-in sync function, Xmarks makes this a whole lot easier. I hope and wish you continue to improve this already great software.

Thanks for the help :)

I a trying to set up the firefox app on my iphone..and i have not been able to find the firefox sync app/ add on to set up the sync account from my desktop version..its not under the options tool bar, and i am running the latest version of firefox. please help thanks

In my old windows I had my mozilla firefox synced and I've all my bookmarks and histories that i need, but i didn't know that i should write this Sync Key somewhere so I installed a new Windows and all information like my firefox deleted. now i can't set up my Sync in this new firefox 'cause i don't have my Sync Key . i need my bookmarks badly.

I have a Firefox Sync account and I synchronized my firefox data with it. But I have completely cleared up my PC, so can I use Firefox Sync to recover my firefox data?

When i open the firefox preferences there is no sync option listed and the version of firefox is 3.6.21 and it should be there? When I download software update is show I'm OK??? any thoughts or suggestions? Thanks, John Ruccione

As an old user of firefox I have recently tried to use the Sync function in order to easilly manage the bookmarks and preferences between my computers.

So I created a Sync account on my laptop, but the sync never worked. Instead my browser displayed an error message saying that the sync process encountered an "unknown error".

When I tried to synchronize my other computer with this newlly created Sync account, I only obtained error messages either saying "no account name" (that was yesterday) or "server badly configured" (today).

I also tried to reinitialize the Sync settings on the "main" computer (the one used to create the account in the beginning) but I could never reconnect again to the account using the account name, password and sync key. All I could obtain was the same error messages as those I got when try to synchronize other computers.

If i try to recreate an account using a different email adress, I also get an error message saying "unknown error" when I try to enter the new email adress to be used.

If I try to delete the first account I created on the account management webpage, I only get another type of error message saying "Oh dear. Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe. Please try again later when we've wrestled him back onto the treadmill".

I am surprised to observe that ABSOLUTELY NOTHING AT ALL seems to be working with Firefox Sync for me so far. I was used to much more reliability on Mozilla products and services. I just hope that someone has a solution to this issue, but I can see on this forum that many people seem to have unsolved problem of the same type recently...

Sync encounter an error while connecting: Unknown error. Please try again. Preferences... I want to remove Sync from PC no need for it . How do I do that or if I can not I'll remove Firefox. Poor development if you can not remove the software

Hi! I'm testing an application and I want to check if it's working on FF7/java 1.5. I installed java 1.5 but it can not be detected by FF7. Can you please help me with finding the answer on my question? Thanks in advance! Best regards, Daniela

I have a laptop, an XP desktop which I am retiring, and a new Windows 7 desktop w/ no bookmarks other than the defaults in FF 8.0.

I want to actually synchronize the laptop and XP desktop bookmarks then move or synchronize these bookmarks to my new desktop.

Does Sync create a single bookmark file which is actually synchronized between the computers or does it copy one to the next thus creating multiple bookmark files?

The online instructions say to click on the Foxfire tab at the top of the page. I can not find this tab. Where do I find this tab so I can create a sync account on my desktop?

1328917629619 Sync.Engine.AdblockPlus DEBUG Uploading records failed: "client issue: request body too large" This happens from 2 Win 7 computer and 1 Win XP computer sync'd. Without the Add Block Plus being sync'd everything works.