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I installed it on a new computer and my password would not work for linking, now I can't log in on any of my devices and reset email does not get sent?????

I have a new computer. I have installed beta. I run beta on 2 other computers a tablet and my phone. It instructed me that I needed to unlink other devices and start o… (read more)

I have a new computer. I have installed beta. I run beta on 2 other computers a tablet and my phone. It instructed me that I needed to unlink other devices and start over. My credentials will not work and a reset email is not being sent. I would like to get my devices logged in and linked again. If it isn't possible I will reluctantly move back to Explorer. Mozilla has been so easy to use until now???? Very frustrating.

Asked by bizebill 5 years ago

Answered by guigs 5 years ago

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I don't understand device added notice. have'nt added one ?

I received an email from Monzilla , informing me that a device had been added to my account. ? Prior to this while I was browsing a synch error appeard requisting that I … (read more)

I received an email from Monzilla , informing me that a device had been added to my account. ? Prior to this while I was browsing a synch error appeard requisting that I sign in , which I did . Question : was that interpreted as adding another device ? I am concerned as I only use one device a desktop

Asked by leswuji 4 years ago

Answered by the-edmeister 4 years ago

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Have different email account on tablet and desktop. If I delete tablet account and make it like desktop will bookmarks on tablet still be there?

Hard drive died. Installed new drive. Reinstalled Firefox with backup. Bookmarks weren't same as on tablet. Finally discovered I made different email accounts. If I delet… (read more)

Hard drive died. Installed new drive. Reinstalled Firefox with backup. Bookmarks weren't same as on tablet. Finally discovered I made different email accounts. If I delete account on tablet and make it like desktop account will bookmarks still be on tablet so I can sync them with desktop or will they be lost? There are different bookmarks on tablet and desktop and I want them both.

Asked by dale 3 years ago

Answered by dale 3 years ago

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Can't log in to my Synch-Account

Hi there, I created a synch account long time ago and could use it without problems. Since two weeks or so I can't log in to my account anymore. I have the screen: "to co… (read more)

Hi there,

I created a synch account long time ago and could use it without problems. Since two weeks or so I can't log in to my account anymore. I have the screen: "to continue please log-in" (in German) and after typing the password I am in an endless process "in progress"! There is something wrong  ;-)

Asked by InfoTrader 3 years ago

Answered by philipp 3 years ago

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My password to firefox so I can't get to sync, get to the iphone version and I am not receiving reset codes. This makes me sad.

I have great difficulties getting the iphone firefox browser to work, but i finally got it working and now a new verson has been downloaded that is asking for my password… (read more)

I have great difficulties getting the iphone firefox browser to work, but i finally got it working and now a new verson has been downloaded that is asking for my password. My password is not working and firefox is not sending me a reset code. I have checked spam emails. Anything I can do short of changing browsers (which I may do anyway given how poorly firefox seems to work on iphones. Thanks~

Asked by Swindaman 3 years ago

Answered by SlimShaddy409 3 years ago

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Firefox Sync account got locked, reason confirmation e-mail returned.

Tried to sync Firefox after preinstalling OS, it said "e-mail was returned" and on the second or third try account got locked. The e-mail is the one of this account. I h… (read more)

Tried to sync Firefox after preinstalling OS, it said "e-mail was returned" and on the second or third try account got locked. The e-mail is the one of this account. I haven't used it for nothing else besides the Firefox Sync, it probably got inactive or something like that. It's working now though, and I added accounts@firefox.com to contacts so it doesn't mark it as spam or something. I found other people's posts about same issue and a lady working with Mozilla support team trying to help, but I don't (didn't) have an account here to ask for help on those threads.

Asked by kotapak 2 years ago

Answered by kotapak 2 years ago

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Не работает вкладка "СИХРОНИЗАЦИЯ" в настройках

Не работает вкладка "СИХРОНИЗАЦИЯ" в настройках. При переходе на нее ничего не происходит - не появляются данные для синхронизации. Т.е. нельзя ничего сделать с настройка… (read more)

Не работает вкладка "СИХРОНИЗАЦИЯ" в настройках. При переходе на нее ничего не происходит - не появляются данные для синхронизации. Т.е. нельзя ничего сделать с настройками т.к. они просто недоступны .Например если был выбран пункт настроек "ЗАЩИТА" то при переходе на "СИХРОНИЗАЦИЯ" я продолжаю видеть настройки из пункта "ЗАЩИТА". Что это может быть и как это исправить?

Asked by reset55 2 years ago

Last reply by guigs 2 years ago

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how to eliminate all bookmarks on one computer before turning on sync on another computer with desired bookmarks?

Firefox 58.0, two windows 10 computers (desktop & laptop). Want to remove ALL bookmarks from laptop before I sync both computers. Goal is for computer (desktop) ful… (read more)

Firefox 58.0, two windows 10 computers (desktop & laptop). Want to remove ALL bookmarks from laptop before I sync both computers. Goal is for computer (desktop) full of bookmarks to sync with computer laptop with no bookmarks.

Thank YOU for your time and assistance!!

Asked by gjcj 2 years ago

Answered by user1929 2 years ago

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Unable to use old Sync Key and recover my old Firefox sync data

I have not been using Firefox for a long while. I have lost a couple of passwords for old emails and the only place that I thought I might find them is my Saved Passwords… (read more)

I have not been using Firefox for a long while. I have lost a couple of passwords for old emails and the only place that I thought I might find them is my Saved Passwords on old Firefox. I have a Sync Key (and I know it's obsolete now) and to use that I have downloaded Firefox 28.0 which supports it.

The problem is when I go to "Setup Sync" and try to submit my username, password, and Sync Key, every time I get the error "Failed to Connect to the Server". Therefore I cannot proceed from that point. The server is set on "Default Mozilla Firefox Sync Server". However I have noted that the dropdown menu has an option for a custom server.

Alternatively when I choose the option of "Create a New Account" I get similar error that "Server Not Found - Firefox can't find the server at auth.services.mozilla.com."

Note: Firefox opens webpages without any issue. Obviously it does not open services.mozilla.com in a new tab.

So, I'm not sure where the problem is and how to solve it. 1) Is version 28.0 permanently unable to connect to sync servers? 2) If so, what are my options to retrieve old sync info using my Sync Key 3) Or, Has the location of servers changed? Do I need to put a Custom Server info in?

I really appreciate your help as I'm stuck.

Asked by farhadex 2 years ago

Answered by philipp 2 years ago

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reset password twice using reset link via email, still not working at sign-in page

Trying to login to FFox so I can sync across devices. Keep getting wrong user/password message. Did a resent using reset link sent to my email, everything looked fine. We… (read more)

Trying to login to FFox so I can sync across devices. Keep getting wrong user/password message. Did a resent using reset link sent to my email, everything looked fine. Went to login page tried to login with new pword, no joy. Tried entire procedure again, still no hit, same message wrong user/pword -

Asked by evedyah 2 years ago

Answered by guigs 2 years ago

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All saved logins and passwords lost after mozilla update today

hi all mozilla did an update today and now all my saved logins and passwords have disappeared. I googled a few answers and it states to delete this file secmode.db. I can… (read more)

hi all mozilla did an update today and now all my saved logins and passwords have disappeared. I googled a few answers and it states to delete this file secmode.db. I cant find this currently. I have also been using mozilla firefox account which supposedly saves the details somewhere. Can anyone please point me in the right direct step by step to recover these missing logons details or how to restore them please.

Asked by Owen 2 years ago

Answered by FredMcD 2 years ago

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Yesterday I signed into my account and and installed Firefox on a new computer but my bookmarks were not transferred

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were l… (read more)

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were lost. Any help greatly appreciated.

I can't add troubleshooting info as I am using a library computer. I was using Windows 10.

Asked by galliwasp 1 year ago

Answered by Shadow110 1 year ago

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Sync replaces new bookmarks with old

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I ha… (read more)

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I had configured. Since the sync is universal, it removed them from ALL my computers. Now, the only way I have of getting the old links, is to restore my entire computer!


needless to say, I am pissed! This is a bug that existed over a year ago and was reported!

For the first time since Firefox was released, I am considering changing to a new browser!

is there any way to recover the new book marks that were deleted?


This is phenomenally stupid!

Asked by veryunhappy1 1 year ago

Answered by cor-el 1 year ago

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How can I disable my Firefox account's 2-FA?

I've host access to google authenticator I was keeping my 2FA code for my firefox account. I need to generate a new QR and my understanding is that I must disable and re… (read more)

I've host access to google authenticator I was keeping my 2FA code for my firefox account. I need to generate a new QR and my understanding is that I must disable and re-enable 2FA in order to generate one. Clicking on the "Disable" button does nothing.

Asked by Dimitris 1 year ago

Answered by cor-el 1 year ago

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Can't make secondary email my primary email even though I followed instructions! Now what do I do?

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried t… (read more)

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried to add the one I usually use but the message said this account already exists. I know it does because I have been sent messages to that (the secondary email) when there was a problem. I'm stuck. I have no idea what to do.

Asked by Muffers 1 year ago

Answered by cor-el 1 year ago

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cannot get logged in to my firefox

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I c… (read more)

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

Asked by tlconnors10 1 year ago

Answered by jscher2000 1 year ago

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Can't sign in to sync

Am running the latest version of Firefox (32.0.2) on three devices: a PC laptop, a Macbook, and an iMac. On each and every machine, cannot sign in to Firefox Sync. Every … (read more)

Am running the latest version of Firefox (32.0.2) on three devices: a PC laptop, a Macbook, and an iMac. On each and every machine, cannot sign in to Firefox Sync. Every time I receive a "connection interrupted" error. Yesterday I set up two Firefox Sync accounts (one for me and one for my husband), but today I can't use either of them because we can't sign in. What can we do?

Asked by antiqueornot 5 years ago

Answered by antiqueornot 5 years ago