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Firefox sync not working after signing in. Can not disconnect the account now.

Hi folks, I have endured the sync problem for months. Today I struggled for solving it. I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worke… (read more)

Hi folks,

I have endured the sync problem for months. Today I struggled for solving it.

I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worked when I signed in the first time. But the bookmark can not longer be updated afterwards.

If I add or delete a bookmark on my Firefox 68.0.1 esr on Windows 10, the change will not be updated to the Linux version. And vice versa.

On the Linux, I tried to disconnect my account (in the preference about:preferences?entrypoint=fxa_app_menu#sync ). I click "Disconnect" and "Just Disconnect" in the prompt, but the account is still logged in.

Another way I tried is to have a fresh new installation of Firefox 68.9 esr. Then I was asked to sign in again. After typing the password, the new bookmarks were updated. But If I make further changes on the other devices, these changes will not be sync to Linux. And I can't disconnect the account on Linux.

It looks like a new install, which resetting the login process can temporarily solve the problem.

Here is the content of the sync-log file. Can you see what is broken? Thanks in advance.


1593396039810 Sync.LogManager DEBUG Flushing file log

1593396039810 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1593396039815 Sync.LogManager DEBUG Log cleanup threshold time: 1592532039815

1593396039824 Sync.LogManager DEBUG Done deleting files.

1593396177546 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status

1593396177546 FirefoxAccounts DEBUG fxa_status received

1593396177546 FirefoxAccounts DEBUG service: 30b11ae57025e70b

1593396177546 FirefoxAccounts DEBUG is private browsing: false

1593396771684 Sync.RemoteTabs INFO Generating tab list with filter

1593396771684 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs.

1593396939808 Sync.Service DEBUG User-Agent: Firefox/68.9.0 (Linux x86_64) FxSync/1.70.0.20200527211442.desktop

1593396939808 Sync.Service INFO Starting sync at 2020-06-28 19:15:39 in browser session hnIS9YAkhTxS

1593396939808 Sync.Service DEBUG In sync: should login.

1593396939808 Sync.Service INFO User logged in successfully - verifying login.

1593396939809 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password

1593396939809 Sync.Status DEBUG Status.login: service.master_password_locked => service.master_password_locked

1593396939809 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed

1593396939809 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked

1593396939809 Sync.ErrorHandler ERROR Sync encountered a login error

1593396939809 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

1593396939810 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked.

1593396939810 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms.

1593396939810 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule)

1593396939811 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15

Asked by tianci.zju+firefox 1 month ago

Sync not working

I am signed in on both my iPhone (26.0) and Mac (77.0.1 (64-bit)) but when clicking on my device in Send Tab to Device nothing happens. Also my bookmarks and history are … (read more)

I am signed in on both my iPhone (26.0) and Mac (77.0.1 (64-bit)) but when clicking on my device in Send Tab to Device nothing happens.

Also my bookmarks and history are not syncing up even after clicking sync on both devices.

Any ideas what is going on?

Asked by max48 1 month ago

Just Re-installed Windows and Firefox. Now Firefox won't sync bookmarks, logins or anything else.

So I had to re-install windows and FireFox, I've signed into FireFox, hit Synchronize Now but nothing happens. No Logins, Bookmarks or History. My desktop Bookmarks are s… (read more)

So I had to re-install windows and FireFox, I've signed into FireFox, hit Synchronize Now but nothing happens. No Logins, Bookmarks or History. My desktop Bookmarks are still on my android phone thankfully. Restarting and signing out and back in makes no difference.

Asked by glenthemorrison 1 month ago

After changing primary email, it keeps telling me invalid password, showing the old email in sync

I am adding a new device. I changed the primary email months ago. Now, when I go to sign in for sync I get prompted for may email and password, after validating that I ge… (read more)

I am adding a new device. I changed the primary email months ago.

Now, when I go to sign in for sync I get prompted for may email and password, after validating that I get an email with the verification code.

After writing the verification code, I get an error message saying invalid password, and it shows my old email that was used for the account.

So now there's no way to configure sync, even writing the correct password for that old email account, repeats the process with no luck.

Old email address was completely removed months ago when I added the new email.

Asked by Fede Einhorn 1 month ago

Firefox syncing as a new device

Has anyone else encountered the problem of Firefox for Mac disappearing from my after restarting my computer only to pop up after a few minutes and set up like a new brow… (read more)

Has anyone else encountered the problem of Firefox for Mac disappearing from my after restarting my computer only to pop up after a few minutes and set up like a new browser? I was using Firefox on my MacBook Pro with sync on, but after restarting my laptop, Firefox shows up as a new device syncing my account and I can see my previous browser's synced tabs as if that was a separate device. Sorry for rambling, anyone have a solution?

Asked by Mak 1 month ago

Firefox won't sync history/bookmarks - but will "Send tabs to device"

Hi, Sync well, won't! I've logged in fine, but on three devices (2 x windows 10, 1 x Android 10), it wont sync - although it will send tabs amongst the devices. I've trie… (read more)

Hi, Sync well, won't!

I've logged in fine, but on three devices (2 x windows 10, 1 x Android 10), it wont sync - although it will send tabs amongst the devices.

I've tried one of the Win10 on two networks.

I click Sync, and I get no error messages, but nothing happens. If I check the about:sync-log, I see the following:

Error log is as follows:

1593531177425 Sync.LogManager DEBUG Flushing file log 1593531177426 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1593531177436 Sync.LogManager DEBUG Log cleanup threshold time: 1592667177436 1593531177445 Sync.LogManager DEBUG Done deleting files. 1593531639260 FirefoxAccounts INFO Polling device commands. 1593531639261 Sync.Service DEBUG User-Agent: Firefox/77.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.79.0.20200602222727.desktop 1593531639261 Sync.Service INFO Starting sync at 2020-06-30 16:40:39 in browser session IlbH5FF_JT0T 1593531639261 Sync.Service DEBUG In sync: should login. 1593531639261 Sync.Service INFO User logged in successfully - verifying login. 1593531639262 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1593531639262 FirefoxAccounts DEBUG getOAuthToken enter 1593531639263 FirefoxAccounts TRACE getCachedToken returning cached token 1593531639263 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1593531639263 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1593531639263 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1593531639263 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1593531639263 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1593531639263 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1593531639266 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1593531639769 Sync.Resource DEBUG GET fail 401 https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/info/collections 1593531639769 Sync.Resource WARN GET request to https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/info/collections failed with status 401 1593531639770 Sync.Service WARN 401: login failed. 1593531639770 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1593531639770 Sync.BrowserIDManager INFO Getting keys 1593531639771 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1593531639771 FirefoxAccounts DEBUG enter getAssertion() 1593531639771 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1593531639771 FirefoxAccounts DEBUG getAssertionFromCert 1593531639772 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1593531639772 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1593531639772 Sync.BrowserIDManager DEBUG Getting a token using an Assertion 1593531639772 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1593531639772 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1593531639786 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1593531639786 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1593531639786 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -786 1593531640290 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1593531640290 Services.Common.TokenServerClient DEBUG Got token response: 200 1593531640290 Services.Common.TokenServerClient DEBUG Successful token response 1593531640290 Sync.Status DEBUG Status.login: success.status_ok => success.login 1593531640290 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1593531640290 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/ 1593531640290 Sync.BrowserIDManager DEBUG Cluster value = https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/ 1593531640290 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1593531640290 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1593531640291 Sync.ErrorHandler ERROR Sync encountered a login error 1593531640291 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1593531640291 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1593531640292 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1593531640292 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1593531640293 Sync.Service DEBUG Not syncing: login returned false. 1593531640293 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Anyone got any idea?

Thanks,

Mike.

Asked by mikehealy74 1 month ago

Firefox Sync is not working / Firefox Sync nie działa

Kilka dni temu przestała działać synchronizacja w Firefox. Przelogowanie i przeinstalowanie przeglądarki nie pomaga. Jaka może być przyczyna? Wszystkie synchronizowane ur… (read more)

Kilka dni temu przestała działać synchronizacja w Firefox. Przelogowanie i przeinstalowanie przeglądarki nie pomaga. Jaka może być przyczyna? Wszystkie synchronizowane urządzenia są widoczne.

A few days ago synchronization in Firefox stopped working. Relogging and reinstalling the browser does not help. What could be the reason? All synced devices are visible.

Asked by Kasik 1 month ago

synchronisation du compte

salut a tous, jai un gros soucis avec la synchronisation... jai du formater mon pc jai donc sauvegarder toutes mes données du C mais jai pas jgé necessaire de sauvegarder… (read more)

salut a tous, jai un gros soucis avec la synchronisation... jai du formater mon pc jai donc sauvegarder toutes mes données du C mais jai pas jgé necessaire de sauvegarder mes marque page de firefox parce que j'etais sur a 10000000% qu'avec sync tous est dedans... jai donc formater mais en me reconnectant jai oublié mon mot de passe j'ai donc changer le mot de passe pour pouvoire me connecter, chose que jai deja fait par le passé... mais mal heuresement je viens de lire que la nouvelle politique les données sont liés au mot de passe.... chose tres naverante vu que pas mal de mes recherche et articles sont sur le compte... je voulais savoir s'il y a moyen de les recuperer dans vos serveurs ou bien si c'est impossible. Merci pour votre réponse

Asked by RAOUF 1 month ago

Connect another device tab

Every time I start Firefox (on Windows 10) a second tab opens which says "Connect another device". When I open the tab there are some links to install Firefox on smartph… (read more)

Every time I start Firefox (on Windows 10) a second tab opens which says "Connect another device". When I open the tab there are some links to install Firefox on smartphones, etc.

However, I already have Firefox linked and syncing on my Android smartphone, and 3 other computers. For some reason FF is not seeing that I have those devices linked on my account.

I have tried disconnecting from all devices in the "Account Management" page and then reconnecting. But this has no effect. Even when I am signed out on all devices, the tab asking me to connect another device continues to appear every time I start Firefox.

I have also tried refreshing Firefox to no avail. But I have noticed that if I start the browser in "safe" mode, the errant tab does not always open.

Is there a way to turn off this tab?

Thank you.

Asked by richspin 1 month ago

Top Sites - Syncing and iPhone

Hi, Is there a way to save and sync the top sites? 1. I had to reinstall Firefox on my Mac and now all top sites are gone. 2. Is there a way to sync the top sites with th… (read more)

Hi,

Is there a way to save and sync the top sites?

1. I had to reinstall Firefox on my Mac and now all top sites are gone.

2. Is there a way to sync the top sites with the iPhone app?

Asked by Cooper 1 month ago

Partial and messy sync after reinstalling FF

Hi community, I've recently reinstalled Windows, coming from Linux, but forgot to make backups of my Firefox data, and now when I try to sync with my account I only get a… (read more)

Hi community, I've recently reinstalled Windows, coming from Linux, but forgot to make backups of my Firefox data, and now when I try to sync with my account I only get a few bookmarks and that's it. No extensions even. Account was synced properly before reinstalling and everything was working. Even after countless Windows and Linux installs I've never had a problem like this, I always got everything synced at once in only a few minutes.

When I noticed that I didn't get any of my extensions I went to check my bookmarks and, not only I have a few of them, but they're also all over the place. Some in Other Bookmarks, some in folders with letters, but not in their respective folders, which are either empty, with a few bookmarks or they don't even exist.

It gets worse now. I've checked my phone and everything was intact. So, I naively synced my phone. Yup, now my phone's bookmarks are as messy as they are on my desktop. BUT, there's a few more bookmarks and folders, which are fuller even. Weird.

I went to check previous bookmark backups from a few months ago and compared them to a backup I just made. There's like 8MB of difference in the JSON files (Yes, I had a ton of bookmarks), so I guess I'm missing on a few thousand entries.

I've already completely cleaned and reinstalled FF, checked integrity of the databases and even moved them so FF could create them again. Same results. My guess is that my sync data got 'corrupted' or something when I synced the first time and it then affected the Sync Server when I kept insisting. "About Sync" extension shows that I'm getting everything correctly (As in everything I get I can see on my bookmarks list) and the sync logs show no error at all, so syncing is successfully happening. Now Sync is only turned on on my desktop just to see if something magical happens after a while.

I know Sync is not a backup service and that I should have made backups, but is there any way to recover everything I had? I know that I can clean the sync server by changing the password, then I could sync my from my not-so-ruined-sync-yet phone and/or import that months old backup, but I'd like to leave that as a last step.

Sorry for the long post and thanks for the help.

Asked by Matt 3 weeks ago

How to turn off friendly sync reminders?

Every single time I sign in Fireforx insists on sending me 2 friendly reminders (one friendly and another is even more friendly) about installing Firefox on some other de… (read more)

Every single time I sign in Fireforx insists on sending me 2 friendly reminders (one friendly and another is even more friendly) about installing Firefox on some other device. I have set up 2 Firefox instsances to sync already. Anyway I would like to opt out of those reminders but could not find a way to express my preference.

Asked by PetrGlad 3 weeks ago

Problem accessing firefox sync

Good evening everyone, since I updated firefox to version 78 I can't access firefox synchronization. In practice, when I access the page https://accounts.firefox.com/ the… (read more)

Good evening everyone, since I updated firefox to version 78 I can't access firefox synchronization. In practice, when I access the page https://accounts.firefox.com/ the system stops on a white page with the hourglass turning but never loads the page. I installed the signTextJS plus extension but it didn't work, I arrived at the login page but once I entered my credentials, the message "processing" appeared and the upload never ended. I also attempted to delete the profiles in appdata but nothing. I uninstalled and reinstalled but nothing. Every time the same problem, I use Windows 10 Pro updated to the last release of May. Who can help me?

Asked by LucaRoss 3 weeks ago

Mozilla Sync

Hi, i have problem with sync. I had Windows 10 and there mozilla. Before I reinstall system to Linux mint so I sync all bookmarks and login with pass(i clicked to button … (read more)

Hi, i have problem with sync. I had Windows 10 and there mozilla. Before I reinstall system to Linux mint so I sync all bookmarks and login with pass(i clicked to button sync now 5x and then i control it). When i sing in now a click sync i have't save bookmarks and login with pass. Please help me.

Asked by Jakub 3 weeks ago

Lost My Tabs TWICE!

I had to reset my password for Firefox sync and therefore I had to log back in in all my Firefox browsers on multiple machines. Well, I ended up losing all my tabs after… (read more)

I had to reset my password for Firefox sync and therefore I had to log back in in all my Firefox browsers on multiple machines. Well, I ended up losing all my tabs after closing Firefox and re-opening. What the heck is that about?! Then I finally logged back in on another machine just tonight and the same thing! This time the loss of tabs was even more detrimental! I then go back to the browser I lost first and I saw the restore previous option was unchecked. Why would that option be unchecked if I didn't uncheck it?! Come on, Mozilla! This just really makes me want to stay the heck away from Firefox and just deal with Edge and Safari because I can't deal with this type of unreliability. Is there any way I can restore my tabs without reverting my machine back to an earlier time or extracting just my profile data from a snapshot?

Asked by TeLeKiNeSiS 3 weeks ago