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  • Archived

Synd doesn't work any longer in 29.0.1

I have 3 computer running: windows XP, windows 7 and windows vista. The one running windows XP was updated to Firefox 20.0.1, everything went well but it refused to syn… (read more)

I have 3 computer running: windows XP, windows 7 and windows vista. The one running windows XP was updated to Firefox 20.0.1, everything went well but it refused to sync any data at all. I read that I had to upgrade to the latest sync software on all computers to get sync to work. Rather than doing that, I removed Firefox and all associated data, then installed Firefox 20.0.1 in the 2 remaining computers; big mistake, now I can’t sync any of the computers. I don’t even know if my sync data is still there or not, there is no way to find out. Note that when I was running the previous version of Firefox, sync worked perfectly on all computers, I didn’t have any problem. Note: in Firefox 20.0.1 sync has been degraded, now we don’t get any options, just sync; which doesn’t work. If I click on “manage”, all I get is “change password” or “remove account” but I don’t want either, all I want is to sync. Please help, and thanks much in advance.

Asked by Brunos 5 years ago

Last reply by guigs 5 years ago

  • Archived

"Unlink this device" hangs when attempting to set up new sync

Firefox's old sync was clunky but extremely useful. I can't get the new sync to work at all, which is not at all useful. Basically, I've gone to Settings > Options >… (read more)

Firefox's old sync was clunky but extremely useful. I can't get the new sync to work at all, which is not at all useful. Basically, I've gone to Settings > Options > Sync > Unlink this device. That displays a very large dialog box with just one very short statement on it which reads "Determining your account status ..." Apparently, that task takes a very long time indeed because I've let it sit there for two days, and it's still determining my account status. I can click OK or Cancel, and the dialog box will go away. Then, if I go back to Settings > Options > Sync, it doesn't even give me a chance to tell it I want to unlink. Instead it goes directly to the dialog box stating that it's still determining my account status.

I would very much like to be able to sync Firefox across a couple of computers. Is there any way to do that?

Asked by LarryTX 5 years ago

Last reply by guigs 5 years ago

  • Solved
  • Archived

I installed it on a new computer and my password would not work for linking, now I can't log in on any of my devices and reset email does not get sent?????

I have a new computer. I have installed beta. I run beta on 2 other computers a tablet and my phone. It instructed me that I needed to unlink other devices and start o… (read more)

I have a new computer. I have installed beta. I run beta on 2 other computers a tablet and my phone. It instructed me that I needed to unlink other devices and start over. My credentials will not work and a reset email is not being sent. I would like to get my devices logged in and linked again. If it isn't possible I will reluctantly move back to Explorer. Mozilla has been so easy to use until now???? Very frustrating.

Asked by bizebill 5 years ago

Answered by guigs 5 years ago

  • Archived

Firefox will not allow me to activate my account, even if I resend the activation email.

I just downloaded Firefox and I have to activate my new account, but when I open up the activation link on my email and sign it it keeps telling me that I have to activat… (read more)

I just downloaded Firefox and I have to activate my new account, but when I open up the activation link on my email and sign it it keeps telling me that I have to activate my account, even though I literally just did the thing. it's been doing this all day no matter what I try. Please help, it's annoying the heck out of me!

Asked by Sexxyperv 5 years ago

Last reply by guigs 5 years ago

  • Archived

Sync Loss of Functionality

Before Firefox 29 I could tell my devices to copy all tabs, bookmarks, passwords,and history from Device A to Device B. THAT is what Sync used to be. Firefox 29 took away… (read more)

Before Firefox 29 I could tell my devices to copy all tabs, bookmarks, passwords,and history from Device A to Device B. THAT is what Sync used to be. Firefox 29 took away that functionality. I used to be able to flawlessly keep two other devices synced up with my main device. Now we have no control over our Sync accounts and it does nothing to Sync devices after you get the "Setup complete" graphic.

So after years of flawless Sync functionality, now all Sync does is nothing.

Mozilla took away functionality from their product. That is the issue I would like someone to address: bring back to Sync the ability to tell my devices to copy all tabs, bookmarks, passwords, and history from Device A to Device B.

Asked by profggiles 5 years ago

Last reply by guigs 5 years ago

  • Solved
  • Archived

Remove/Delete old, inaccessible sync device from account.

Hello, I am a bit of a tinkerer and a tech junkie. However, I still find sync to be a very useful and handy tool, and have it applied to all of my devices (tablets, phone… (read more)

Hello, I am a bit of a tinkerer and a tech junkie. However, I still find sync to be a very useful and handy tool, and have it applied to all of my devices (tablets, phone, multiple computers). Due to my never-ending quest to make things better, though, I am frequently changing OS'es and uninstalling apps/rearranging registries on many of these devices, so I often find myself needing to reinstall firefox (and thus re-sync).

The only problem here is that sync recognizes each new iteration as its own separate device, even though a vast majority of them cease to exist entirely and are gone forever. This makes my "Tabs From Other Devices" page a huge pain to access, as most of the device names are the same and a lot still have active pages in them.

How would I go about deleting these old accounts from my sync account? Changing my password does no good at all, as since the devices cannot access the server any longer they are still present in my database, and as such are still annoying. Any help is appreciated!

Two pictures of the problem is as follows. As you can see, there are many apparent duplicate devices: http://imageshack.com/a/img14/5290/a29b.png http://imageshack.com/a/img59/6697/6sp4.png

Asked by ColeHardTruth 6 years ago

Answered by bradavon 5 years ago

  • Archived

Can't sync.

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a smal… (read more)

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a small window in the right corner that says Sync Enabled: Firefox will begin syncing momentarily. And it has been that way for 10 minutes. It never indicates it is syncing.

On the Windows 8.1 computer, I cannot determine whether the sync account is the old one. There is no sync option in the menu button. When I go to Tools/Sync Now nothing happens. Under the options/sync tab there is NO option to Unlink this device.

So I can't tell if I have the old sync program and couldn't unlink if I did. Meanwhile, nothing happens on either computer when I choose Sync Now.

Asked by bobgri 5 years ago

Last reply by guigs 5 years ago

  • Archived

synchronization service to synchronize error: unknown error

Screenshot error - http://itmages.ru/image/view/1733412/1c2db9f0 Screenshot ping to accounts.firefox.com - http://floomby.ru/s2/nWRC6x … (read more)

Asked by Xendler 5 years ago

Last reply by guigs 5 years ago

  • Solved
  • Archived

Can't sign in to sync

Am running the latest version of Firefox (32.0.2) on three devices: a PC laptop, a Macbook, and an iMac. On each and every machine, cannot sign in to Firefox Sync. Every … (read more)

Am running the latest version of Firefox (32.0.2) on three devices: a PC laptop, a Macbook, and an iMac. On each and every machine, cannot sign in to Firefox Sync. Every time I receive a "connection interrupted" error. Yesterday I set up two Firefox Sync accounts (one for me and one for my husband), but today I can't use either of them because we can't sign in. What can we do?

Asked by antiqueornot 5 years ago

Answered by antiqueornot 5 years ago

  • Archived

Firefox Sync not working...

I was surprised that creating a support account was working... Creating an account for Firefox Sync, is not at all working, When creating the account and submitting it go… (read more)

I was surprised that creating a support account was working...

Creating an account for Firefox Sync, is not at all working, When creating the account and submitting it got the message that the account didnt exist... Ehh Doooh. off course not thats why im creating it... then 5 seconds later im receiving a verification email, but when i pressed verify, i got the message "The link you clicked to verify your email is expired." and this is just 10 sec after signup...

I guess you just have to be super fast...?

Regards...

OS X Yosemite (10.10) Firefox: 33.0.2

Asked by tlorentzen 5 years ago

Last reply by user709721 5 years ago

  • Archived

Firefox sync not workin, can't login, forgot password or sign up - none working!

I'm running the latest Firefox v33.0.2 on Windows 8, but i've also tried the following on a laptop running Windows 8 and a Galaxy S5 running Android. Problems started thi… (read more)

I'm running the latest Firefox v33.0.2 on Windows 8, but i've also tried the following on a laptop running Windows 8 and a Galaxy S5 running Android.

Problems started this morning when i re-installed a laptop running Windows 8 and installed Firefox v33.0.2. I went to setup Sync and couldn't sign in. All known passwords didn't work. I requested to reset the password.

I can't login to Sync, all known passwords dont work.

If i click forgotten password for my main account i get 'Unexpected error'

If i try and create a new Sync account and then Forgotten password as i can't login  :

I receive the forgotton password email, but almost immediately i get the error - Reset password link expired. The link you clicked to reset your password is expired.

If i click the 'Click here to receive a new reset link' i get the error 'Unknown account'

I can't sign up for a new Sync account - it says working, then an error occurred, although i do receive a verify email, but if i click on the link, created less than 2 minutes before it tells me 'Verification link expired The link you clicked to verify your email is expired.'

If i try and sign in, despite receiving a verification email it tells me the account doesn't exist!

So, i can't login to Sync, i can't reset my password and i can't sign up for a new Sync account - Every option simply doesn't work, so i'm assuming everyone must be experience Sync problems if they sign out and try to sign in or setup Sync on a new device?

What's going on with Sync, the whole system seems to be broken?

I've tried this on 3 different devices and get the same results!

Please help!

Asked by matd 5 years ago

Last reply by guigs 5 years ago

  • Archived

New firefox sync does not send verification email. I'm locked out.

Once I installed the FirefoxDeveloperEdition, I tried to sync my datas, but noticed it didn't work. I dug a little and found there is a brand new Firefox Sync (maybe tryi… (read more)

Once I installed the FirefoxDeveloperEdition, I tried to sync my datas, but noticed it didn't work. I dug a little and found there is a brand new Firefox Sync (maybe trying an old Firefox Sync account could notify the user it cannot add any new device).

So I followed the support article in order to migrate and disabled my old Firefox Sync first. Then I tried to register a new account, and I'm stuck at the email verification step. I click on the “send verification email” but I don't receive anything.

Now I cannot sync anything for two days, and can't figure what's wrong. I use the same email as this “mozilla support account”. I forgot my password so I did request for a password modification and received the email. Everything seems to work so far. Except for Firefox Sync.

Did I miss something ?

Asked by loranger 5 years ago

Last reply by loranger 5 years ago

  • Archived

My browser stored someone else's online bank account login details

I often use the hungarian OTP bank online bank service nly on my personal macbook. Nobody else uses my comp. Last time when I tried to log in, the username and the accou… (read more)

I often use the hungarian OTP bank online bank service nly on my personal macbook. Nobody else uses my comp. Last time when I tried to log in, the username and the account number (these are login data) were not mine! These werent a fake numbers, these were someone else's login details. The password field is always empty and at first glance I did not realize this fake numbers, I just typed my password and the login was unsuccesfull. When I checked the account number I realized these were unknown numbers, not mine. How does it happen?

Asked by Csikitimi 5 years ago

Last reply by guigs 5 years ago

  • Solved
  • Archived

Sync won't synchronize my bookmarks.

In July, I first installed Sync on my PC (Windows 7), my smartphone and my tablet (both Android 4.2.2). It worked perfectly, with all bookmarks, history and tabs synchro… (read more)

In July, I first installed Sync on my PC (Windows 7), my smartphone and my tablet (both Android 4.2.2). It worked perfectly, with all bookmarks, history and tabs synchronized, and proved useful during holidays as I was only left with my Android devices.

I haven't been using Firefox much with my Android devices lately, but yesterday, when I checked their bookmarks, I realized they were out of sync with my PC's bookmarks.

I have been through all the tips offered on this site (unlinking, updating, re-linking...), with limited success : the history of the various devices in synchronized, but NOT the bookmarks.

I tried to create a new account with a new email address, but I am still waiting to receive the email for verification (although the email address works fine). Therefore I have deleted my 'old' account and re-created a new one, with the same email address.

Any clue as to how to synchronize the bookmarks?

Asked by xpd64 5 years ago

Answered by xpd64 5 years ago

  • Archived

High security flaw in the sync system?

Hi , I've met a very confusing security problem and a serious one , First of all let me give you my account details , username: *******@*mail.com , password: I can provi… (read more)

Hi , I've met a very confusing security problem and a serious one , First of all let me give you my account details , username: *******@*mail.com , password: I can provide it for you if necessary , And knowing that I only use the sync system on my personal PC (laptop) which is considered as private one used by me only and well protected , and I assume what I'm saying. So one day I was in need to access the Internet on a public PC and as always I love Mozilla Firefox , and I've opened only facebook account , and filled a website form with my email account (the same as my sync username) , Please Notice I've not used the sync(no need to,and not stupid). Once finished I cleared my history and caches. And The enigma comes after two days if I remember correctly , I used a 3g data modem( the Operator was ATM MOBILIS) it was so urgent to me to connect my laptop to the internet,and once connection established , I opened Firefox and discovered that my sync account has been used by someone else and I've found saved passwords that aren't mine and history also, And the stranger part is that the Data (passwords & history) belongs to a person that lives in my city. I recognized him through his facebook photo , I can also Provide you with the Data I've found. I've passed a lot of time thinking of this issue and nothing comes clear yet , So I've decided to ask you to provide me with your helping and assistance , and if I've forget something please let me know.

Waiting for the reply.Thanks in advance.

deleted email address - we have no use for it, but web spiders can gather it for spam purposes

Asked by nasgeneration 5 years ago

Last reply by rfkelly 5 years ago

  • Solved
  • Archived

New Sync still not working (/questions/1007210)

I have a PC (Windows 7) and I would like to back up my bookmarks, etc, as I'm switching to another PC, so I made sure I had the latest version of firefox and sync. I cre… (read more)

I have a PC (Windows 7) and I would like to back up my bookmarks, etc, as I'm switching to another PC, so I made sure I had the latest version of firefox and sync. I created a sync account and and got a message that the sync would begin momentarily but nothing has happened (this has been over 2 hours). I also tried the "sync now" option under tools. Is there a way to tell if it's even working since there is no status bar?

I've tried selecting all the items to be synced and disconnecting and reconnecting to firefox and still not working.

Thanks.

Asked by Scotty1234 5 years ago

Answered by guigs 5 years ago

  • Archived

Share between several platforms, dual/multiple boot

Hi here!! I review a lot of mozilla docs (out dated or without complete info), forums, googling ... about how to share firefox/thunderbird/ligthing data between platforms… (read more)

Hi here!! I review a lot of mozilla docs (out dated or without complete info), forums, googling ... about how to share firefox/thunderbird/ligthing data between platforms on dual/multiple boot system. Every user in same trouble are repeating (copy/paste) in the solution to share the SAME FULL PROFILE on all platforms. I review profile data and folders and I can see files and config data that are platform dependent; then I think that share FULL PROFILE between is not the best approach, for example Linux and Windows will produce several problems (and a lot of problems with the add-ons) In these same mozilla docs recommends to share only data and maintain custom profile for each platform, but not more info how to do it. Please can some kind advanced :) provide some info about the correct approach. Or a better tech info about how is possible the recommendation of sharing same profile between platforms without problems. Because with the current doc info, there is no way to get a clear answer (Almost I can't :~). Thx guys!

Asked by tyler_durden_explorer 5 years ago

Last reply by John99 5 years ago