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  • Archived

Log in on different sites

I can't log in on some sites with Firefox. I've tried to use another browser (microsoft edge) and with that browser the problem is gone.. Two sites that won't let me in w… (read more)

I can't log in on some sites with Firefox. I've tried to use another browser (microsoft edge) and with that browser the problem is gone.. Two sites that won't let me in with Firefox is cdbaby.com and walley.se What is the problem with Firefox that I use as my ordinary browser?

Asked by borrje 1 year ago

Last reply by Alex R 1 year ago

  • Archived

HI. I have installed firefox on a linux laptop-cant sync to desktop

I have installed firefox on a linux laptop-cant sync to desktop. Complication is that my primary email address will disappear tomorrow (Feb 16). I tried using a secondary… (read more)

I have installed firefox on a linux laptop-cant sync to desktop. Complication is that my primary email address will disappear tomorrow (Feb 16). I tried using a secondary gmail account but it just says that email address exists. I created a recovery key .txt but I cannot see how to use that on the linux laptop. SO: How do I now sync my linux laptop to get my tabs on my FF. Thanks

Asked by ihodgson35 2 years ago

Last reply by Dropa 1 year ago

  • Archived

Passwords different on different devices

My passwords are different in my Windows and Iphone versions of Firefox. How do I make sure they are all up to date please? Many thanks - this causes me lots of problems … (read more)

My passwords are different in my Windows and Iphone versions of Firefox. How do I make sure they are all up to date please? Many thanks - this causes me lots of problems when I am travelling. Tony Dearsley

Asked by afdearsley 1 year ago

Last reply by cor-el 1 year ago

  • Archived

couldnt find previous sync data

Hi, I recently moved to a new country & bought a new laptop. I singed out of my ffirefox account from my previous device. I installed firefox in the new device and si… (read more)

Hi, I recently moved to a new country & bought a new laptop. I singed out of my ffirefox account from my previous device. I installed firefox in the new device and signed in with my old email id, but I couldnt find any of my previous history,bookmarks or passwords saved.

Please help me retain my info.

  • Archived

logins wiped from my account

Hello, While I was trying to sync the Firefox logins saved into my Firefox account to my a new iPhone Firefox installation: I've noticed the logins contained the URL… (read more)

Hello,

While I was trying to sync the Firefox logins saved into my Firefox account to my a new iPhone Firefox installation:

  1. I've noticed the logins contained the URLs only (i.e. - the account and password were empty)
  2. then I logged out from the firefox sync
  3. removed all the local logins (they were not containing any credentials) - while sync was not configured anymore
  4. Logged back in with sync, but this time while the almost all the logins got wiped out from my firefox account, including from the logged in and working devices.

Is it possible to restore these logins? This happened few weeks ago and the firefox versions were:

  • windows 109
  • iOS - latest version as of around two weeks ago as the firefox was getting installed from the Apple AppStore.

Looking forward to hearing from you. Thank you! Corneliu

Asked by corneliu.lefter 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Did not connect: Potential Security Issue (when trying to access accounts.firefox.com)

Hi! I'm struggling to reach the "https://accounts.firefox.com" website. Problem arose when I reinstalled windows, but I have the same issue on my phone. --- System inf… (read more)

Hi!

I'm struggling to reach the "https://accounts.firefox.com" website. Problem arose when I reinstalled windows, but I have the same issue on my phone.

--- System info: Windows 10 x64 professional Firefox version: 110.0 64-bit Phone info: Samsung galaxy s7 ---

The first error code I got was: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

Fixes that have been tried: 1. a) Turning off firewall + antivirus. Did not work. b) Making sure time + date are correct. Did not work. c) Making sure there are no pending windows (or other) updates. Did not work.

2. Problem due to https being forced. Disabled https forcing in about:config and tried accessing http://*. Did not work.

3. Old firefox version suggested. Did not work.

4. Someone said SSL_root setting needed to be changed in about:config. Did not work. But it did give a new error code: SSL_ERROR_BAD_CERT_DOMAIN

5. Reinstall after every fix. Did not work.

6. All fixes combined at some point. Did not work.

7. Haven't even tried to fix the phone issue.

Help.

Asked by Emma 1 year ago

Last reply by Emma 1 year ago

  • Archived

Invalid Hex String:Null Error When Using Recovery Key

Hi, I'm trying to recover my FF account using the recovery key. I used Google Authenticator for 2FA, reset the phone, found out GA doesn't back 2FA accounts up remotely. … (read more)

Hi, I'm trying to recover my FF account using the recovery key. I used Google Authenticator for 2FA, reset the phone, found out GA doesn't back 2FA accounts up remotely. That was a few years ago; I gave up and went back to Chrome. Trying again to regain access to my FF account now, if possible. I don't have the backup codes, but I do have the 32 character recovery code, but I'm getting this error (screenshot) trying to use it. I tried the key with spaces (8 4-character blocks) and without, got the error both times. What am I doing wrong here?

Asked by Cloud Mobile 1 year ago

Last reply by James 1 year ago

  • Solved
  • Archived

No synced logins found

After updating to Firefox 110 (snap running under Ubuntu Studio 22.04) I get "No synced logins found". The settings still show me logged in to my Firefox account and my s… (read more)

After updating to Firefox 110 (snap running under Ubuntu Studio 22.04) I get "No synced logins found". The settings still show me logged in to my Firefox account and my synced bookmarks are still there. The saved logins are still there in my Firefox 110 installation running under Windows 10. A similar problem was reported here: Surface Pro 8 recently had No Synced Logins Found while other devices do not have this issue but I am opening a separate thread because the OP gives the impression that this is platform-specific. I am afraid to do anything in the Firefox installation under Ubuntu, for fear of overwriting (i.e. deleting) the saved logins which I can still access on my Windows installation. How should I proceed?

Asked by rsbrux 1 year ago

Answered by rsbrux 1 year ago

  • Archived

Surface Pro 8 recently had No Synced Logins Found while other devices do not have this issue

I have 2 Windows devices, Surface Pro 8 & a Lenovo Legend, both almost identical Windows 11 build and same FF version(V110.0). Only about 2 weeks ago, I started noti… (read more)

I have 2 Windows devices, Surface Pro 8 & a Lenovo Legend, both almost identical Windows 11 build and same FF version(V110.0).

Only about 2 weeks ago, I started noticing these odd things on the Surface Pro 8 : - When first launch, FF window will open, and shuts down immediately. Second launch OK. - Few days ago, pw sync started to fail completely with the message "No synced Logins Found" when I go to the password screen.

I checked into my FF account and it tells me the both devices are signed-in.

Tried clicking on Sync in Levono as well as the Surface - no effect.

My Sync settings sync all syncable items.

Any user with Surface Pro 8 (running the latest Win 11 Update) has this problem? My Lenovo machine running FF normally.

Thank you.

Asked by Raymond Ng 1 year ago

Last reply by Raymond Ng 1 year ago

  • Archived

Trying to set up fireforx account on a new computer Code Emailed is not working

I am trying to set up my FF account on another computer... I log in, and get the code sent to my email, type the code says it's wrong.. I'm using the code that was sent… (read more)

I am trying to set up my FF account on another computer...

I log in, and get the code sent to my email, type the code says it's wrong.. I'm using the code that was sent to me..

wait 5 mins get a new code, same things code not valid.. any suggestions as I would love to be able to use sync on this new computer.. but guess that's not going to happen as the codes I'm getting are wrong?

Asked by Vampyre 1 year ago

Last reply by cor-el 1 year ago

  • Archived

sync devices

Hello. I have tried to look through all threads about syncing devices, and I can't find a solution to my problem. I am trying to sync firefox tabs (many) from my macbook … (read more)

Hello. I have tried to look through all threads about syncing devices, and I can't find a solution to my problem. I am trying to sync firefox tabs (many) from my macbook air 2019 (Ventura) to my main macbook pro (12.6.3 Monterey) because it has much more RAM. Synced tabs for the old Macbook Pro show up on more recent mac Air but not vice-versa. Can you help me figure out how to see all tabs on the older but more capacious-RAM device? Thanks!

Asked by debord 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

i logged into my firefox account but it doesnt synchronizate

Generally i reinstalled my windows, downloaded firefox, logged in, but i don't have my passwords, addons, history or anything. Even restarting program doesn't work. I wil… (read more)

Generally i reinstalled my windows, downloaded firefox, logged in, but i don't have my passwords, addons, history or anything. Even restarting program doesn't work. I will be grateful for help.

Asked by msydry 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Passwords won't sync

I reset my pc after using the same firefox account for years hoping it would just sync everything but it only synced my passwords up until maybe 2021. Is there anything I… (read more)

I reset my pc after using the same firefox account for years hoping it would just sync everything but it only synced my passwords up until maybe 2021. Is there anything I can do?

Asked by cuckboy9000 1 year ago

Last reply by Paul 1 year ago

  • Archived

[Sync] Toolbar layout is not synchronized

On downloading recent versions, I found that the layout for the toolbar is not synchronized along with other data. Previously, all my add-on icons were synchronized and p… (read more)

On downloading recent versions, I found that the layout for the toolbar is not synchronized along with other data. Previously, all my add-on icons were synchronized and put in the right place. Now they are all crammed into the "puzzle piece" icon8 and the general layout is not preserved.

I have tested with both Microsoft store version and the normal installation from your website.

Asked by heima 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Please help fast i lost all password

i changed password on firefox account to be able to login on mobile, and then my account on desktop disconnected so i login again with new password, and after sync it cha… (read more)

i changed password on firefox account to be able to login on mobile, and then my account on desktop disconnected so i login again with new password, and after sync it changed all my synced passwords and i lost every password saved, that happend about an hour, i don't have access now to anything i've please help am locked out from everything right now i need to undo last synced passwords on firefox desktop this really important

Asked by Ahmed Elmahdy 1 year ago

Last reply by Ahmed Elmahdy 1 year ago

  • Archived

Email bounce detection issue when creating new account

I’m trying to create a new Firefox Sync for a family member and the email they are using for it is a business email. When trying to sign up Firefox said the email was bo… (read more)

I’m trying to create a new Firefox Sync for a family member and the email they are using for it is a business email. When trying to sign up Firefox said the email was bounced and to check the address. We know the address is right because we received the email code. My guess is that Firefox mistakes the auto reply email with a bounce back. As I said this is a commercial account so they have an auto reply setup (“Thanks for reaching out, we will get back to you etc”). Now I’m waiting for 15’ before I can try to sign in again because it locked me out. I understand the feature is supposed to be helpful but if you can’t reliably detect real bounce backs it should be disabled. If I can’t use this address to create the account because of this my options are: - Tell this person to create a new email - Ask them to disable the auto reply in their current email - Don’t use Sync at all

None of these options is desirable or practical.

Asked by Diegus83 1 year ago

Last reply by Diegus83 1 year ago

  • Archived

lost synced tabs on phone

lost synced tabs on phone from old imac. goal was to move all tabs on phone to new imac desktop. is this possible? Did I do it wrong? Is this a two way process? Reason wa… (read more)

lost synced tabs on phone from old imac. goal was to move all tabs on phone to new imac desktop. is this possible? Did I do it wrong? Is this a two way process? Reason was old imac froze on ios upgrade. cannot access FF. bought new imac. Can I recover with extension to access FF account I saw? Thanks

old imac ios Mojave 10.14.6 new imac ios Monterey 12.6.3 Samsung SM-G96OU imac Retina 5K 2020



/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS on your iMac and not the mobile iOS.

Asked by liv4mic 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

How do I recover my account when I lost my device and recover digits?

Hi team, I have misplaced my device and forgotten the 10 recovery digits for my Firefox account. The account had an add-on with over 1,000 downloads. Is there any way to… (read more)

Hi team,

I have misplaced my device and forgotten the 10 recovery digits for my Firefox account. The account had an add-on with over 1,000 downloads. Is there any way to recover my previous account using the email associated with it? I am curious as to why Firefox doesn't offer email-based account recovery.

Asked by davenguyen179 1 year ago

Last reply by James 1 year ago