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  • Archived

Getting the "Your Connection is not Secure" message for all websites, including support.mozilla.org

Started late last week. I get the error message for any website that I try to go on. It also comes up when I click on the "Learn More..." link on the error message page. … (read more)

Started late last week. I get the error message for any website that I try to go on. It also comes up when I click on the "Learn More..." link on the error message page.

Asked by badfish03 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox does not trust DigiCert Global Root CA even though trust is set

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOW… (read more)

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOWN_ISSUER.

This is somehow related to my user profile. If I create a new profile, the problem disappears.

I've tried deleting cert*.db in my profile directory to no avail. I checked about:config and I couldn't find any relevant non-default configuration.

To my surprise, if I want to manually set the trust of the certificate in the certificate manager ("Edit Trust"), it tells me that the certificate is trusted. However, if I click on "View Certificate", I get the following error: "Could not verify this certificate because the issuer is unknown."

I don't know much about CAs, but it seems to be surprising how the issuer of a Root CA could be unknown, isn't that the whole point of a Root CA that it does not need to be signed by another certificate?

The more important question: Where in my profile may I have a non-default option that causes Firefox to not trust the DigiCert Global Root CA?

Asked by morxa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Debugging javascript code break points not maintained

Hi, I'm developing some code in js , and use many functions in my file.js I use FF Quantum v.63 on ubuntu 18.04 64 bit In the Web Developer section, on the Debugger tab, … (read more)

Hi, I'm developing some code in js , and use many functions in my file.js

I use FF Quantum v.63 on ubuntu 18.04 64 bit

In the Web Developer section, on the Debugger tab, when I set the break points and need to reload the page so I can run also the init functions, then the break point are lost, more precisely they are pointing the first line in file with the same code as the breakpoint was set.

for example: I have many lines as

var self = this;

when I put a break on a line like this, then when I reload the page, the break is pointing to the linenum 36 where there is the first code occurrence like I breakpointed.

On chrome, when I put the break for ex. to the line 1000, when reload the break is on line 1000!

Asked by gbonline 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

When paying with creditcards, why is there deconnexion when the browser communicate with the banque security site ?

When buying something with a credit card and you valid this. There is sometimes security validation for the transaction by the bank. The time you wait for the validation … (read more)

When buying something with a credit card and you valid this. There is sometimes security validation for the transaction by the bank. The time you wait for the validation code by SMS or other. Firefox is disconnecting and you can start again or better you have to buy things on other browsers where I noticed no problems. Is it possible to resolve this very, very inconvenient problem ? Thanks.

Asked by niekorama 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I get my bookmarks back from the cloud if I changed my password?

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, … (read more)

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

Asked by Bcuperus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I make the entire toolbar at the top of the page: which shows the tabs; dissappear in full screen mode & reappear when the mouse is hovered over the top?

I have a MacBook and when using Safari and entering full screen, the browser does not show any search bar or taps it only shows a page. How do I get Firefox to do the sam… (read more)

I have a MacBook and when using Safari and entering full screen, the browser does not show any search bar or taps it only shows a page. How do I get Firefox to do the same

Asked by randomaccount1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes

When I try to access Firefox on my Laptop, (Windows 7) a message appears saying, "Firefox Profile Can't be loaded, it may be missing or Inaccessible" This all came about… (read more)

When I try to access Firefox on my Laptop, (Windows 7) a message appears saying,

"Firefox Profile Can't be loaded, it may be missing or Inaccessible"

This all came about when I tried to Refresh Firefox, but stopped refressing before it was completed refreshing. Trevor

Asked by TrevorFord 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Latest update won’t install

Hi, I can’t install the latest Firefox update (63.0.3). For some reason, every time I launch the bowser it looks as though the update is installing, but when I check manu… (read more)

Hi, I can’t install the latest Firefox update (63.0.3). For some reason, every time I launch the bowser it looks as though the update is installing, but when I check manually, it’s still not updated and the process repeats itself.

If it helps, I’m using Windows 10. (I’ve already tried clearing my cache.)

Asked by Audrey1981 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

refresh deleted my bookmarks

Hello, My browser was stalling terribly before loading any new page. So I took the advice I found on you support site and refreshed my browser. Now all my bookmarks are d… (read more)

Hello,

My browser was stalling terribly before loading any new page. So I took the advice I found on you support site and refreshed my browser. Now all my bookmarks are deleted (plus you booted my homepage). Your troubleshooting suggestion never mentioned I'd lose my bookmarks. How can I get them back??

Asked by brian111 1 year ago

Last reply by Rok 1 year ago

  • Archived

How can we block file:/// protocol to prevent any access to local disk drive from the firefox browser?

Its been many months & we are awaiting for an solution on How can we block file:/// protocol to prevent any access to local disk drive from the firefox browser? … (read more)

Its been many months & we are awaiting for an solution on How can we block file:/// protocol to prevent any access to local disk drive from the firefox browser?

Asked by ravi.cvg76 1 year ago

Last reply by faisal.muneer 1 year ago

  • Archived

macOS Command-Enter instead of Control-Enter

Firefox 64 changed the URL completion mapping on macOS from Command+Enter to Control+Enter, to match the mapping across all operating systems. I want to change the mappi… (read more)

Firefox 64 changed the URL completion mapping on macOS from Command+Enter to Control+Enter, to match the mapping across all operating systems. I want to change the mapping back to Command+Enter on my Mac and I am unable to find the setting in about:config to change it. Can you tell me if there's a way to change it back?

Asked by Jesse Peden 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Captcha impossible to solve on Firefox

Hi, I have an ongoing problem with reCaptcha, across multiple websites. Every time I get a Captcha challenge, I have to do it about 15-20 times. Usually on the last one i… (read more)

Hi, I have an ongoing problem with reCaptcha, across multiple websites. Every time I get a Captcha challenge, I have to do it about 15-20 times. Usually on the last one it's successful and goes through. Recently though, even this does not work and every reCaptcha is failed and websites think I'm a robot. I'm definitely not getting all these captchas wrong! It is making it impossible to log in to certain websites.

This is only a problem on Firefox. Captchas work fine on Chrome and I only have to do them once. I've tried using incognito mode, refreshing Firefox and using Safe Mode, and if anything, they've made the problem worse.

I'm using windows 10 and FF 64.0 (64-bit).

Asked by rainboweucalyptus 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

when clicking on custom protocol link, how to prevent firefox from prepending the path with Program Files /Mozilla Firefox?

When clicking on a link like this in firefox: phpstorm://open?url=file://C:\wamp\www\myproject\src\AppBundle\Controller\AppController.php&line=17 I am asked which .ex… (read more)

When clicking on a link like this in firefox: phpstorm://open?url=file://C:\wamp\www\myproject\src\AppBundle\Controller\AppController.php&line=17

I am asked which .exe I would like to associate with this protocol, I choose phpstorm.exe.

But the app supposed to open the file (phpstorm) gives me the following error:

Cannot find file 'C:\Program Files\Mozilla Firefox\phpstorm:\open?url=file:\C:\wamp\www\myproject\src\AppBundle\Controller\AppController.php&line=17'

The problem seems to be that the path is prepended with "C:\Program Files\Mozilla Firefox" How do I change this behaviour ? Thanks.

Asked by pfleu 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

You do not recognize my security certification and I cannot make an exception on every single webpage I visit.

I work for a state organization use a secure proxy server and have an updated certification. That said Firefox does not recognize the cert and throws an error on every si… (read more)

I work for a state organization use a secure proxy server and have an updated certification. That said Firefox does not recognize the cert and throws an error on every single page I open. Some pages do not give me the option to create an exception and to be honest nobody would find a browser useful if they have to create an exception to reach every page. I do not have the legenda file that is mentioned it other posts I already checked. I cannot change my cert it is correct. How does this get fixed or do I just delete.

Asked by tabitna 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

when I upload zip files from wetransfer, teh upload is not progressing with the message unknown time remaining (in French : temps restant indéterminé)

I tried all recommended actions of your help pages but without success, including desactivation of fire wall and firefox in without failure mode (in French : mode sans éc… (read more)

I tried all recommended actions of your help pages but without success, including desactivation of fire wall and firefox in without failure mode (in French : mode sans échec). Upload is working well with Google Chrome. Thanks in advance for your help.

Asked by robin-philippe 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Back button doesn't work the same

In the past 2-3 years Firefox would save the last page and spot you left off on once you hit the back button. Recently that stopped working. Now when i press the back but… (read more)

In the past 2-3 years Firefox would save the last page and spot you left off on once you hit the back button. Recently that stopped working. Now when i press the back button it takes me to the previous page but not in the same exact spot where I left off on. What happened?

Asked by sean.cprcertsolutions 1 year ago

Last reply by cor-el 1 year ago