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  • Archived

Getting the "Your Connection is not Secure" message for all websites, including support.mozilla.org

Started late last week. I get the error message for any website that I try to go on. It also comes up when I click on the "Learn More..." link on the error message page. … (read more)

Started late last week. I get the error message for any website that I try to go on. It also comes up when I click on the "Learn More..." link on the error message page.

Asked by badfish03 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox does not trust DigiCert Global Root CA even though trust is set

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOW… (read more)

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOWN_ISSUER.

This is somehow related to my user profile. If I create a new profile, the problem disappears.

I've tried deleting cert*.db in my profile directory to no avail. I checked about:config and I couldn't find any relevant non-default configuration.

To my surprise, if I want to manually set the trust of the certificate in the certificate manager ("Edit Trust"), it tells me that the certificate is trusted. However, if I click on "View Certificate", I get the following error: "Could not verify this certificate because the issuer is unknown."

I don't know much about CAs, but it seems to be surprising how the issuer of a Root CA could be unknown, isn't that the whole point of a Root CA that it does not need to be signed by another certificate?

The more important question: Where in my profile may I have a non-default option that causes Firefox to not trust the DigiCert Global Root CA?

Asked by morxa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Debugging javascript code break points not maintained

Hi, I'm developing some code in js , and use many functions in my file.js I use FF Quantum v.63 on ubuntu 18.04 64 bit In the Web Developer section, on the Debugger tab, … (read more)

Hi, I'm developing some code in js , and use many functions in my file.js

I use FF Quantum v.63 on ubuntu 18.04 64 bit

In the Web Developer section, on the Debugger tab, when I set the break points and need to reload the page so I can run also the init functions, then the break point are lost, more precisely they are pointing the first line in file with the same code as the breakpoint was set.

for example: I have many lines as

var self = this;

when I put a break on a line like this, then when I reload the page, the break is pointing to the linenum 36 where there is the first code occurrence like I breakpointed.

On chrome, when I put the break for ex. to the line 1000, when reload the break is on line 1000!

Asked by gbonline 1 year ago

Last reply by Roland Tanglao 1 year ago

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  • Archived

Firefox crashes

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1243352. Please follow up there, thanks.] my firefox get crashed at start … (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1243352. Please follow up there, thanks.]

my firefox get crashed at start

Asked by paragkandi 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Firefox crashes

my firefox get crashed at start i have updated my version many times and re-installed it to my system but problem persist please help me to out this submited report id … (read more)

my firefox get crashed at start i have updated my version many times and re-installed it to my system but problem persist please help me to out this

submited report id bp-644b9d07-9d1e-4a74-aab0-0f00e0181211

Asked by paragkandi 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

When paying with creditcards, why is there deconnexion when the browser communicate with the banque security site ?

When buying something with a credit card and you valid this. There is sometimes security validation for the transaction by the bank. The time you wait for the validation … (read more)

When buying something with a credit card and you valid this. There is sometimes security validation for the transaction by the bank. The time you wait for the validation code by SMS or other. Firefox is disconnecting and you can start again or better you have to buy things on other browsers where I noticed no problems. Is it possible to resolve this very, very inconvenient problem ? Thanks.

Asked by niekorama 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Does clicking a .js file in Network disk cache execute the script?

Does clicking a .js file in Network disk cache (about:cache) execute the script? I clicked a .js file that opened an information screen with the word key followed by th… (read more)

Does clicking a .js file in Network disk cache (about:cache) execute the script? I clicked a .js file that opened an information screen with the word key followed by the URL for the .js. I clicked the .js URL and a Firefox screen with text opened.

Asked by AF_123 1 year ago

Answered by user1929 1 year ago

  • Archived

How do I get my bookmarks back from the cloud if I changed my password?

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, … (read more)

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

Asked by Bcuperus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I make the entire toolbar at the top of the page: which shows the tabs; dissappear in full screen mode & reappear when the mouse is hovered over the top?

I have a MacBook and when using Safari and entering full screen, the browser does not show any search bar or taps it only shows a page. How do I get Firefox to do the sam… (read more)

I have a MacBook and when using Safari and entering full screen, the browser does not show any search bar or taps it only shows a page. How do I get Firefox to do the same

Asked by randomaccount1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes

When I try to access Firefox on my Laptop, (Windows 7) a message appears saying, "Firefox Profile Can't be loaded, it may be missing or Inaccessible" This all came about… (read more)

When I try to access Firefox on my Laptop, (Windows 7) a message appears saying,

"Firefox Profile Can't be loaded, it may be missing or Inaccessible"

This all came about when I tried to Refresh Firefox, but stopped refressing before it was completed refreshing. Trevor

Asked by TrevorFord 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Latest update won’t install

Hi, I can’t install the latest Firefox update (63.0.3). For some reason, every time I launch the bowser it looks as though the update is installing, but when I check manu… (read more)

Hi, I can’t install the latest Firefox update (63.0.3). For some reason, every time I launch the bowser it looks as though the update is installing, but when I check manually, it’s still not updated and the process repeats itself.

If it helps, I’m using Windows 10. (I’ve already tried clearing my cache.)

Asked by Audrey1981 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

After updating Firefox no longer work. White screen on all website.

I ran an update on my Firefox after Flash keep causing it to hang but now the entire browser is not working. When starting in Safe Mode and normal mode nothing loads. Com… (read more)

I ran an update on my Firefox after Flash keep causing it to hang but now the entire browser is not working. When starting in Safe Mode and normal mode nothing loads. Complete white screen. I can access the settings and options but nothing else. Can someone please help?

Asked by henryho96 1 year ago

Answered by henryho96 1 year ago

  • Archived

refresh deleted my bookmarks

Hello, My browser was stalling terribly before loading any new page. So I took the advice I found on you support site and refreshed my browser. Now all my bookmarks are d… (read more)

Hello,

My browser was stalling terribly before loading any new page. So I took the advice I found on you support site and refreshed my browser. Now all my bookmarks are deleted (plus you booted my homepage). Your troubleshooting suggestion never mentioned I'd lose my bookmarks. How can I get them back??

Asked by brian111 1 year ago

Last reply by Rok 1 year ago

  • Locked
  • Archived

I use multi-account containers, but the home button won't use them when I assign multiple URLs for my home page. Will an extension be better?

How can I open Firefox and get my multiple email accounts to open in their respective multi-account containers (I love the containers btw). Should I be using an add-on or… (read more)

How can I open Firefox and get my multiple email accounts to open in their respective multi-account containers (I love the containers btw). Should I be using an add-on or extension that I haven't discovered yet? I've tried assigning the webpages URLs within the home page options, but it doesn't do it right...Suggestions?

Asked by BrMax 1 year ago

Last reply by Roland Tanglao 1 year ago

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  • Archived

Please 125% enlargement

Hello My question is: why there are no 125% pages enlargement, only 120% and 133%? I wanted to change a few times my browser to Firefox, and I still miss 125% enlargement… (read more)

Hello

My question is: why there are no 125% pages enlargement, only 120% and 133%? I wanted to change a few times my browser to Firefox, and I still miss 125% enlargement. I do not want any additions, I want it to be 125% in standard

Asked by gryfolud 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How can we block file:/// protocol to prevent any access to local disk drive from the firefox browser?

Its been many months & we are awaiting for an solution on How can we block file:/// protocol to prevent any access to local disk drive from the firefox browser? … (read more)

Its been many months & we are awaiting for an solution on How can we block file:/// protocol to prevent any access to local disk drive from the firefox browser?

Asked by ravi.cvg76 1 year ago

Last reply by faisal.muneer 1 year ago