Firefox Community Forum

why can't I restore bookmarks. All solutions will not work "unable to process file". This happen mid secession.The restore dates are there but i get unable to precess file

I received a message from Mozilla saying i had to update my version of firefox or certificates would be invalid and things would run slowly or worse. The deadline was today so I followed the update instructions, installing the update. Then all my tabs crashed (over 100) in 7 active windows AND the Restore crashed tabs button did nothing either for individual tabs or the restore all tabs button.

Helllllp? Please.

My account was recently hacked by someone using find-it pro hijacker after i clicked on a phishing/spam email disguised as a git-hub repository for AI/machine learning.

The hacker gained access to my google,MS,linkedin,X and other email accounts he removed my profile photo on linkedin and deleted all my education and employment details, he also went to X and changed my name from Daniel to (Tesla Investor) in order to deceive innocent people,he also deleted or synced a lot of my emails in a bid to sieve for financial data he can use to compromise my banking and card details

i have been able to recover all the accounts, made a police report to protect myself in case of impersonation and also following up with the x-support team to unmask his identity as he even posted! from my account.

I had to wipe out everything Firefox from my system as i did not know exactly what directory had been compromised unfortunately l lost all my bookmarks of years containing many links and urls i frequently categorized for my education and professional development

I prefer Firefox because the browser allows a user to create folders and subfolders and then bookmark any url or site for future reference and ease of navigation e.g (software eng -> frontend,backend,ml) i have hundreds of bookmarks and folders and i can no longer see anything as i performed a clean installation and used malware bytes to remove the infections that had hidden themselves in various system folders on my local machine, everything including my passwords had also been synced to the hacker's local machine.

Is there anyway Firefox can help me restore or sync back all these hundreds/if not thousands of bookmarks and folders on my account from their own servers, i just feel a loss in enthusiasm that someone could just take away in an instant years of hardwork, it is hard for me to start bookmarking all these information that took years to arrange neatly in my firefox folders so that if i sign in on another system, i can easily continue my work as a developer.

I would appreciate if anyone can guide me on how to reach Mozilla team if they can help to get a re-sync if possible even if it is up to Jan 31, 2025

Going forward i wont store any passwords on Mozilla again as i have gone to the settings to turn all these features the hacker exploited off, but just bookmarks and i have setup 2fa too on all my most sensitive work and email sites.

I lost the tabs in all my groups, so I restored from a recent backup. It seemed to be going well - I saw the names of dozens of tabs rattling across the top of the screen - but when it had finished, the groups are all still empty.

This is disastrous. There were dozens of groups containing hundreds of tabs..

Any help would be hugely appreciated!

Thank you.

My laptop operating system Linux ubuntu crashed. I had to reboot using new linux OS Linux Mint. Laptop now working but have lost all my search. I sometimes use DuckDuck to serach. Help in recovering my bookmarks.

My laptop operating system Linux ubuntu crashed. I had to reboot using new linux OS Linux Mint. Laptop now working but have lost all my search. I sometimes use DuckDuck to serach. Help in recovering my bookmarks.

i need to get my old bookmarks back. my pc has gotten scewed up by microsoft and i had to reinstall firefox, now my bookmarks and passwords are gone. can you help??

This question relates to version 134.0.2 (64-bit). This morning I started Firefox and found that many of my bookmarks were missing. On trying to restore from the program automatic backups, I get the repeated message "Unable to process the backup file." On examination, the files, while not in ASCII, appear to contain ASCII text strings recognizable from the bookmark descriptions. They are not, at least, empty. Unfortunately, I do not have an HTML format backup. Any idea why none of the backups work or what options I have? Thanks in advance.

I have 4 different hard drives that will not boot and I need to check these drive for the one that has all my passwords. I have found these passwords are in a file "logins.json", I would like to know how I can view these files to see which of the 4 drives has the most recent information for my passwords.

I would appreciate your help on this matter.

I’ve been having problems with Firefox on my Dell laptop, running Windows 11. (Firefox has been my default browser for years). For the last few weeks, when I opened Firefox, the history sidebar would always appear by default, and I would have to close it manually. Of course, having the sidebar open didn’t seem to affect the functionality of the program, I just found it a tiny bit bothersome.

Recently I tried uninstalling and reinstalling Firefox to see if that would solve the glitch, but it did not. Even worse, I’ve lost ALL my bookmarks and YEARS of browsing history.

Is there ANY way to retrieve them?

In retrospect, the glitch itself was/is just a minor annoyance, but losing my bookmarks and history is devastating‼️ Thanks

Late yesterday, all my bookmarks disappeared. Whenever Firefox ask me to update, I do. Please advise if they are stored anywhere from which I can retrieve them. Probably close to a thousand.