Firefox Community Forum

Three days ago a window popped up asking me to update Firefox. I did and afterwards my personal bookmarks listing disappeared. I tried rebooting everything. No luck. I went to your website and followed all of your suggestions, but again nothing worked; mainly because I could not find on my computer the info the last step in your suggestions were asking for. (I did get a message several times telling me I was using an old Firefox profile. I tried to investigate, but each time your instructions told me to look for something as the last or next-to-last step, I ended not being able to find it on my computer. Again, I have tried everything. Please help me.

After the last update, I have lost all of my bookmarks!! Why? I am really upset about this. Least of all, this is not acceptable. I had some really important websites in my saved bookmarks that I needed, now I am at square-one. I am not a happy camper. Leave our settings alone.....!! Now, is there any way to get our bookmarks back? What do we do? I really need help - any help, please...... Thank you.

So I am on a Windows Surface. I have been using Firefox. Lately a few times it went wonky and it did it again today where it would open a million windows and I couldn't close them or shut the app down. So I attempted to uninstall it. But it gave me an option to do a Refresh, which I tried but it didn't work. So I had no choice but to uninstall and reinstall it.

That's all well and good. But now I have lost years of bookmarks. DAMN!!!!! This is my work computer and I need to find a way to get all my bookmarks back. Is there a way to do it? Maybe accessing history or something?

I had to use Microsoft Edge to download the new version of Mozilla Firefox so its asking me if I want to transfer my data from Edge. I never use Edge. I like Mozilla Firefox but I am so in trouble if I cannot access all my bookmarks with important pages that I have saved. Darn.

Thanks for your help!

M

Hi, I unwittingly reset my password without using a recovery key just now. My account had one recovery key in use but I completely forgot where I put it and I overrode it by skim reading through the warning before changing my password because I didn't remember it.

Thing is, prior to performing a clean re-install of my laptop, I didn't backup my appdata folder containing my firefox profile. The latest backup I have is from three months ago. I might be able to lay hands on my recovery key later today, but I need to know whether there is ANY hope of accessing that data on a server somewhere or if it's been wiped, definitively. I'm very upset because I had like a few hundred tabs and bookmarks.

I recently came home from a trip and when I turned on the computer it started an update and when it finished I no longer had desktop, with the error "windows\system32\config\systemprofile\desktop is inaccessible" followed by "Unknown hard error" . Is there a way I can get my settings from the firefox records anywhere? to get my passwords?

Question: where can I find a key that has been changed, or when asked is it automatically saved an will appear when needed . Question: I am trying to recover everything-l also need to know (my finger slipped and lost what I was working on) not sure since I lost that info! But I think something like I should tap on user name, and something about a list of keys would appear? I do not remember what I was working on but somehow I think it was important? Recover is taking time but I need a lot to recover.I hope most of what I need to recover if they need a key it will be with (such as contacts!)what I am trying for recover. Thank you in advance for any help you can give me. Sorry for the long rambling but could not see how to shorten the question. I need help with other recovery info...

I was using Firefox just fine during the day. My laptop switched off with Firefox still open (was simply doing sth else). When I switched my laptop back on and opened Firefox I was signed out of my account. When I signed back in all my profiles and bookmarks were gone. Is there anyway to fix this issue?

my hard drive got fried, i thought firefox would save my browser data if i was logged on so i thought my passwords and bookmarks would be saved but it isn't and i have no other backup other than +4 years old chrome ones and nothing is up to date there obviously so now i'm panicking

Due to technical problems, I had to reinstall the system on my computer, losing files, and I also went back to Windows 10 instead of continuing to use Windows 11 because Windows 11 doesn't work well on my computer. after downloading firefox I logged in as always, after logging in it always remembered my passwords, bookmarks and so on, now it doesn't. I don't know what to do