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  • Archived

Firefox is refreshing on its own

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

Asked by P_V. 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Transferred logins don't show up

I transferred all files, including key3.db and logins.json to a new computer. Everything looks just like it did on the old one, except the saved logins are missing. The … (read more)

I transferred all files, including key3.db and logins.json to a new computer. Everything looks just like it did on the old one, except the saved logins are missing. The Exceptions-Saved Logins is filled with the previous data, but no Saved Logins.

This process worked fine on another such transfer I recently did.

Firefox 55.0 (64bit) on Win10 Pro (64bit)

Asked by vmanes 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Crash at startup for one specific user on Mac

Since a week, Firefox won't start. This problem concerns only my wife's profile on our iMac (10.13.6). Firefox goes fine on my profile (administrator) and on a "test" pro… (read more)

Since a week, Firefox won't start. This problem concerns only my wife's profile on our iMac (10.13.6).

Firefox goes fine on my profile (administrator) and on a "test" profile I specially created to test Firefox.

On my wife's profile (the problematic one), a crash report window appears every single time.

I tried to boot in Safe mode. It is impossible to even boot that way. When I click the to start in Safe mode, the crash window appears.

I deleted Firefox and reinstalled it. No solutions there either.

I ran a malware detector. Flashback malware was detected and destroyed.

Here is a copy of the detailed error message :

AdapterDeviceID: 0x9488 AdapterVendorID: 0x1002 BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1543160933 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1543158751 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 333 StartupCrash: 0 StartupTime: 1543160930 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3060,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"17.7.0","locale":"fr-CA"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x9488","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac11,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 9:"Gecko_IOThread",10:"Timer",11:"Socket Thread",12:"JS Watchdog",13:"JS Helper",16:"JS Helper",15:"JS Helper",14:"JS Helper",19:"Cache2 I/O",20:"Cookie",22:"GMPThread",23:"Compositor",24:"VRListener",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",30:"DOM Worker",34:"StyleThread#1",33:"StyleThread#0",35:"StyleThread#2",37:"StreamTrans #21",34:"StreamTrans #22",35:"StreamTrans #23",38:"ImageBridgeChild", Throttleable: 1 UptimeTS: 3.46586205 Vendor: Mozilla Version: 63.0.3 useragent_locale: fr

Thanks for nay advice that could help me solve this problem.

Asked by mftmft 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Since I clicked refresh in troubleshooting, I've not been able to use Firefox. It says I have no profile.

When I want on-line tonite, a message at the bottom of the Firefox page said that if the web-site was slow, go into Troubleshooting and Refresh. I did that but now have … (read more)

When I want on-line tonite, a message at the bottom of the Firefox page said that if the web-site was slow, go into Troubleshooting and Refresh. I did that but now have no access to Firefox. When I click the Firefox icon, it says I have no profile.

Asked by imelda16 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Can I restore bookmarks from MozyHome backup?

My Windows 7 OS got corrupted and had to be reinstalled so I've had to "rebuild" my laptop. I don't recall ever backing up my many Firefox bookmarks using a Firefox tool… (read more)

My Windows 7 OS got corrupted and had to be reinstalled so I've had to "rebuild" my laptop. I don't recall ever backing up my many Firefox bookmarks using a Firefox tool. My online backup is Mozy and I've successfully restored data files. I see a folder among the Mozy backup files with this path: F:\mozyLocalBackup\betsyb-laptop\C\Users\betsyb\AppData\Roaming\Mozilla\Firefox\Profiles\gy6v6xhf.default-1408376452741. It contains files with names like logins.json and places.sqlite. Can I use any of this to restore bookmarks and other things that were stored in my Firefox profile? If not, any other suggestions? Thanks!

Asked by Betsy0814 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

When I start Firefox, a dialogue box appears and says: Your Firefox profile cannot be loaded. It may be missing or inaccessible. Any suggestions? I have tried to uninstal… (read more)

When I start Firefox, a dialogue box appears and says:

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

Any suggestions?

I have tried to uninstall and re-install, to no avail.

Thanks

Asked by spineyglenn 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Cannot open Firefox usinf Windows - profile not available

I cannot open Firefox on my Windows 10 PC Says that Your Firefox profile cannot be loaded. It may be missing or inaccessible. I have tried to uninstall, and then reinstal… (read more)

I cannot open Firefox on my Windows 10 PC

Says that Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I have tried to uninstall, and then reinstall Firefox with no success. As soon as I load it, the same message is displayed.

Asked by cannot 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox will not load

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I o… (read more)

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.

Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.

Asked by Keyless 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Looking for a sync like plugin or something like that

I am trying to find a plugin or program that will take all my profile stuff (bookmarks, history, plugins, etc.) as well as open tabs, settings so that I can uninstall fir… (read more)

I am trying to find a plugin or program that will take all my profile stuff (bookmarks, history, plugins, etc.) as well as open tabs, settings so that I can uninstall firefox completely and then reinstall and restore it all so that everything, including my open tabs are restored to exactly like it was before I closed it to uninstall it. And sync does not work, so that is out.

Asked by ozman812 3 years ago

Last reply by ozman812 3 years ago

  • Archived

Firefox consuming more than 100% of CPU time

I have both Firefox and Dev edition on my notebook in a Windows 7 OS, and use the Firefox one as don't remembering history, while Dev edition remembers history. Both were… (read more)

I have both Firefox and Dev edition on my notebook in a Windows 7 OS, and use the Firefox one as don't remembering history, while Dev edition remembers history. Both were updated to the latest version, 63.0b8 (64bit), few days ago, and were running smoothly until yesterday when while running it with 3 tabs suddenly the notebook stopped, and I couldn't do anything as couldn't even move mouse, so after few minutes I could open the Task Manager and find out that the 3 Firefox processes were consuming like 110% of CPU, so took like 10min for the processes to go down and finally I could see that Firefox was really consuming such CPU processing time, so I uninstalled both versions, and re-installed then again, and then seems problem was still happening with high CPU usage, so I tried to install the previous 63.0b7 version and always it was updated automatically to the 63.0b8 version, even that on Options I kept the manual update. As during the re-install of both versions I didn't see that it was using a different profile, then at the end, I lost the bookmarks I had in one profile, so now I can't run any previous version, as both Dev and normal edition always update automatically. Any chances to keep using older version and not this latest one ? thanks,

Asked by vanderlei1 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

What do I do with the ca3phnff.default-1533205453525 folder?

I pressed reset Firefox I found that folder in old firefox data folder I've already tried uninstalling and reinstalling so Firefox can find it's profile … (read more)

I pressed reset Firefox

I found that folder in old firefox data folder

I've already tried uninstalling and reinstalling

so Firefox can find it's profile

Asked by L.E.Hayes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox wont restore bookmarks or save settings

My startup disk was over capacity so I force quit out of all of my running applications and shut down my computer. When I started it back up I emptied some files to make … (read more)

My startup disk was over capacity so I force quit out of all of my running applications and shut down my computer. When I started it back up I emptied some files to make a bit of room. WHen I then opened FIrefox, a blank window opened with no bookmarks, toolbar and my homepage did not open. I checked preferences, and the homepage info is there, but for some reason I cannot get the homepage to open upon starting Firefox, or any of my bookmarks. I tried restoring bookmarks from backups, but I get an error message that says that FIrefox can't not open the files.

Asked by newblack 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How can can't find profile error be fixed in 57? the published fixes do not work.

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, s… (read more)

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, same problem. Installed version 55 and the issue no longer appears but now firefox nags me about the version being old.

Asked by vansyckel 2 years ago

Last reply by cor-el 2 years ago

firefox 73 profile location problem

I seem to be encountering various problems since the update to 73, the main one is the profile folder, I dislike the default location so have previously just put my prefe… (read more)

I seem to be encountering various problems since the update to 73, the main one is the profile folder, I dislike the default location so have previously just put my preferred location in appdata\roaming\mozila\profiles.ini but 73 regularly ignores this and puts a basic profile in the default location and alters profile.ini. Using the profile manager does not get any better results. I am also having problems with the home page, I have set a custom page but 73 often resets this to a blank page or sometimes the default home page. I have had to resort to a 'portable' version as 73 constantly resetting things was getting so annoying but the portable does not work well as a default browser.

Asked by mikebravo 4 months ago

  • Archived

I have my bookmarks only in sqlite format. How do I import them?

I have done a clean Win install but due to my negligence I have not properly backed up all my browser data. Using a file recovery program I have managed to recover my old… (read more)

I have done a clean Win install but due to my negligence I have not properly backed up all my browser data. Using a file recovery program I have managed to recover my old Mozila profile, however simply copying the old files in the new profile folder doesn't seem to work. Does anyone know any workarounds?

Asked by bilovur 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I would like to transfer my bookmarks from old Mac to new Mac--in particular, my bookmark toolbar.

I have an old mac running Firefox 34.0.5 with an organized bookmark toolbar. The new computer is running Firefox 35.0. I cannot "sync" my bookmarks, much less my bookmark… (read more)

I have an old mac running Firefox 34.0.5 with an organized bookmark toolbar. The new computer is running Firefox 35.0. I cannot "sync" my bookmarks, much less my bookmark toolbar. It seems that both accounts are signed into the same email account. Nothing happens when I "Sync Now" from either computer. Thanks so much in advance for any help.

Asked by crawley.patrick 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Can I create multiple profiles and have them password protected?

Hi, We have a computer that gets shared between a few people but it uses a generic logon. However, individual people may want to use Firefox to check the email and thing… (read more)

Hi,

We have a computer that gets shared between a few people but it uses a generic logon. However, individual people may want to use Firefox to check the email and things but don't want other people to get into their own stuff.

I know that I can create a profile for each person but I don't seem to see any way to set a password on the profile. Is there any way to do that?

Thanks!

Asked by kelemvor33 4 years ago

Last reply by FredMcD 4 years ago