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primary password does not work. cannot open email

My primary password is not recognized. I cannot reset it as my email is blocked. I cannot add a second email address without primary password. Help is needed. phone cal… (read more)

My primary password is not recognized. I cannot reset it as my email is blocked. I cannot add a second email address without primary password. Help is needed. phone call or email to [edited from public] @frontier.com

Asked by snlryon 5 months ago

Last reply by cor-el 5 months ago

unable to login to my work website

I have been unable to login/sign in to my job website. It is not a network connection issue, nor that the website is temporary unavailable. I keep getting this message: … (read more)

I have been unable to login/sign in to my job website. It is not a network connection issue, nor that the website is temporary unavailable.

I keep getting this message:

'If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web'

Asked by gpanting 5 months ago

Last reply by cor-el 5 months ago

I'm reading an email from Wired Magazine. Every so often, instead of the photo Wired wants to show me, i get this message: "To honor your privacy preferences, this content can only be viewed on the site it originates from."

Please tell me what privacy preference this message refers to, and what I can do to get rid of it. Can I enter "Wired magazine" into some list somewhere of people that s… (read more)

Please tell me what privacy preference this message refers to, and what I can do to get rid of it. Can I enter "Wired magazine" into some list somewhere of people that send me email who I believe are not sending me poisoned links, or should I simply use Chrome, or Bing, or whatever to read my email? Alternatively, could you please change your message or otherwise tell me what privacy setting I need to change?

Asked by jeffmaso 5 months ago

Last reply by TyDraniu 5 months ago

Webcam permissions

Hello. I have been asked to verify my age by verifymyage.co.uk. I have gone to my webcam permissions, but am unable to enter their address. Hope you can help with this. T… (read more)

Hello. I have been asked to verify my age by verifymyage.co.uk. I have gone to my webcam permissions, but am unable to enter their address. Hope you can help with this. Thanks, Phil

Asked by pj.mcneill 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Trying to change password and do not want to lose my saved password, can't rememeber old password

I am transferring to a new laptop and do not remember my Firefox password but I have access to my profile . I do not want to lose all my history , bookmarks and saved pas… (read more)

I am transferring to a new laptop and do not remember my Firefox password but I have access to my profile . I do not want to lose all my history , bookmarks and saved password. Any ideas ? Thanks for your help

Asked by jose.rbms 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Disable Password Autofill

How do I disable autofill for websites when I have maintenance done on the computer. I am concerned that the feature provides access to banks, credit cards, etc, to the … (read more)

How do I disable autofill for websites when I have maintenance done on the computer. I am concerned that the feature provides access to banks, credit cards, etc, to the technician.

Thanks Jim C

Asked by jimcoyne3000 5 months ago

Last reply by Terry 5 months ago

Gmail

Hi. For some reason, I can no longer open Gmail through Firefox. I can open it on my phone, but not on my laptop. I can access other websites, just not Gmail. Looking… (read more)

Hi. For some reason, I can no longer open Gmail through Firefox. I can open it on my phone, but not on my laptop. I can access other websites, just not Gmail. Looking online, it was suggested that I look in the privacy and security settings. But I don't see anything there about unblocking specific sites. Perhaps coincidentally, I recently reloaded a newer version of McAfee onto my laptop, so wonder if there could be some interaction going on with that.

I would appreciate any suggestions you can provide. Thanks!

Mark Kersten

Asked by mkersten0 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How to use a primary password on firefox for iphone

I removed firefox from my iphone because I don't want all my passwords available in the clear. No primary password is used, as far as I can tell. Let me know when/if th… (read more)

I removed firefox from my iphone because I don't want all my passwords available in the clear. No primary password is used, as far as I can tell. Let me know when/if this is fixed.

Asked by michaelbara62 5 months ago

Last reply by cor-el 5 months ago

Two Factor Authentication Using Twilio Authy

Frustrating experience trying to use Twilio Authy. Whenever I first installed it on my iPhone I was using Password1 and that is the only record it shows, with no obvious… (read more)

Frustrating experience trying to use Twilio Authy. Whenever I first installed it on my iPhone I was using Password1 and that is the only record it shows, with no obvious way to delete that entry now that I have dumped Password1 in favor of Bitwarden. Plus when trying to install on Linux Mint desktop it first wanted me to use Snap package but Mint uses Flatpak. Got it installed using default software manager in Mint, then when I wanted to authenticate it sent code to phone, but phone said already registered so no way to authenticate desktop version. Forget it ... I use my Yubikey for all my other 2FA and it works slicker-n-snot this Twilio thing is too much hassle comparatively. When Mozilla adds some other 2FA choices THEN I can use 2FA with FF, not this app. Ugh.

Asked by W7DAH 5 months ago

Last reply by Dropa 5 months ago

Install custom root CA. Firefox for Linux

Hello. This is a very similar question to https://support.mozilla.org/en-US/questions/1408631 I have a significant number of Linux workstations (mix of Fedora 37, Redhat… (read more)

Hello. This is a very similar question to https://support.mozilla.org/en-US/questions/1408631

I have a significant number of Linux workstations (mix of Fedora 37, Redhat 6.10 extended support, Redhat 7) each with Firefox installed. Most of the Firefox versions are 78.5 with a few 60.3, 68.12, 78.4.

I need to distribute a custom root CA cert to the Firefox cert store. I can't find a good answer to how to do this. A pointer to the steps would be really appreciated.

This will need to be automated (puppet, ansible, salt or similar). Do I just copy the cert to some central location on each workstation and that effectively makes it consulted by every user account's Firefox on that machine? Or do I need to copy to a file specific to each user? Or both?

Many thanks

Will.

Asked by ocarina-anchovy-04 5 months ago

Last reply by cor-el 5 months ago

Primary password

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everyw… (read more)

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everywhere, not just on sites needing passwords, and now I'm getting notification of my firefox account being blocked (although when I entered the password I seemed to get in ok). I'm in the process of moving house (probably the stress caused my password amnesia!), and can't cope with not being able to get stored passwords. I understand all will be deleted if I cancel the primary password. Is there no way round this? I know it's my fault but please can you help? Diane Jones

Asked by Diane Jones 5 months ago

Last reply by cor-el 5 months ago

Received 'Secure Connection Failed' when communicating with JetBlue.com via Firefox web browser.

Received SSL error code: SSL_ERROR_RX_MALFORMED_HANDSHAKE when attempting to communicate with JetBlue.com. JetBlue claims issue is with Firefox on my computer. When I g… (read more)

Received SSL error code: SSL_ERROR_RX_MALFORMED_HANDSHAKE when attempting to communicate with JetBlue.com. JetBlue claims issue is with Firefox on my computer. When I go thru Google Chrome, I can communicate successfully with JetBlue with no error issues. I tried using your self-help screens, but find them of no benefit in resolving my problem. Regards, Richard.

Asked by racygul 5 months ago

Last reply by Paul 5 months ago

Ledger compatibility

My Ledger is having a problem linking to MetaMask in Firefox. This happened to me a couple months ago and I followed the steps in the MetaMask support article about this … (read more)

My Ledger is having a problem linking to MetaMask in Firefox. This happened to me a couple months ago and I followed the steps in the MetaMask support article about this very problem. I got it to work right away at that time by going to "about:config" and setting u2f to "true." I followed those same instructions again today to no success. I also updated to the current firmware on my Ledger device. I've restarted Firefox, my Ledger, and my computer in every order I can think of and nothing has changed. I've changed u2f to "false" then restarted and then back to "true" and restarted and nothing changed. I'm out of things to try so I'm messaging in hopes of finding a solution. Thanks.

Asked by matt.romy 5 months ago

Last reply by cor-el 5 months ago