Connection not working

Since I updated firefox, something has been wrong. Twice now it's like the browser has just stopped working. When I use google, and I change the search. The page html kee… (read more)

Since I updated firefox, something has been wrong. Twice now it's like the browser has just stopped working. When I use google, and I change the search. The page html keeps changing back and forth between the two pages.

What's worse, is that the connection stops working. I can't get any of the pages to load. I thought it was the WIFI connection but then I started using Microsoft Edge and it's fine. It's not the WIIF. It's the FIREFOX MOZILLA browser that is not letting me load the pages. Which is annoying as hell because I use YouTube a lot and the videos won't play. Or stop loading in the middle. There has to be something that can be done about this.

Asked by Helene 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

FireFox web browser problem

I had to uninstalled FireFox because of googletagmanger.com. It was causing me problems with all my websites, favorites, and Proton Mail email. I tried several times t… (read more)

I had to uninstalled FireFox because of googletagmanger.com. It was causing me problems with all my websites, favorites, and Proton Mail email.

I tried several times to uninstall and reinstall FireFox, but googletagmanger.com kept still showing until I deleted FireFox and stopped using it.

I only have one place where I can download the iOS FireFox browser app and that is from the Apple Store. If I tried to type it to get it from online, it takes me to the Apple Store. Some day I would like to go back and get the app but the googletagmanger.com would have to be removed.

Asked by Yolanda 3 months ago

Last reply by jonzn4SUSE 3 months ago

about:processes missing multiple elements

Over the past couple weeks of updates, the about:processes page is now missing several elements, such as the memory usage, CPU usage, and the close (X) button for each pr… (read more)

Over the past couple weeks of updates, the about:processes page is now missing several elements, such as the memory usage, CPU usage, and the close (X) button for each process/tab. See attached screenshot. Normally each row would show the memory, cpu, and if it's a closeable tab, the X button would be on the far right upon hover.

Browser: Firefox Developer Edition 135.0b3 64-bit, build 20250110123854 OS: Windows 10 22H2 64-bit (Windows_NT 10.0 19045)

Let me know what other info you need to squash this bug. Thank you!

Asked by Stan 2 months ago

Last reply by TyDraniu 2 months ago

\Files showing firefox logo on the side causing problems

Hey, I'm trying to port a game save file to and the game but when i access the save file it shows a Firefox logo on the left and when i try to port the file, it never wor… (read more)

Hey, I'm trying to port a game save file to and the game but when i access the save file it shows a Firefox logo on the left and when i try to port the file, it never works even though i follow all the instructions. Can anyone tell me how to change the symbol back to the normal white blank one please as i think that that is making it not work.

Many thanks :)

Asked by Alex 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

web page wont display - says not allowed in your country

web page Northern Tool wont display. Get a page that says "Northern tool cant display in your country" Is a US company - I have an account there - get emails from them e… (read more)

web page Northern Tool wont display. Get a page that says "Northern tool cant display in your country" Is a US company - I have an account there - get emails from them every week. This just started last month.

Asked by dbw120271 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Earthlink mail will not download

Every so often a link goes "bad" on Firefox. After years of being ok, the link won't download or it downloads partially and the wheel of death keeps spinning. The only so… (read more)

Every so often a link goes "bad" on Firefox. After years of being ok, the link won't download or it downloads partially and the wheel of death keeps spinning. The only solution I have found is to switch to Google. This time my earthlink email downloaded but would not allow me to scroll down on an individual page. Then it wouldn't download at all. I don't know if it is connected but an odd graphic has been showing up just before the email loads. Picture a U facing right with jagged teeth closing the U. I really don't want to switch to Google. Please advise.

Asked by chelleym 3 months ago

Last reply by William Jack 3 months ago

Website will not load

When I try to log into my bank now, I keep getting this message. I know it is a safe site but now I cannot log into my bank to get my banking done. Below is the message… (read more)

When I try to log into my bank now, I keep getting this message. I know it is a safe site but now I cannot log into my bank to get my banking done. Below is the message I keep getting. This is a Firefox problem. I can still log in with Chrome but I prefer Firefox. How do I fix this.


Secure Connection Failed

An error occurred during a connection to cibng.ibanking-services.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by David Mead 5 months ago

Last reply by jonzn4SUSE 5 months ago

No extensions showing on page

I installed various extensions that were always visible on the Firefox page but suddenly they disappeared and cannot get any to show. Firefox is up to date, extensions ha… (read more)

I installed various extensions that were always visible on the Firefox page but suddenly they disappeared and cannot get any to show. Firefox is up to date, extensions have been disabled and then enabled, and removed and reinstalled.

Asked by Ken Appel 5 months ago

Last reply by cor-el 5 months ago

Audio delay when using Firefox

I recently bought a new MS Surface Lapop and I am getting a delay (10-15 seconds) when playing any video with sound. I don't have this issue with Chrome so isn't a laptop… (read more)

I recently bought a new MS Surface Lapop and I am getting a delay (10-15 seconds) when playing any video with sound. I don't have this issue with Chrome so isn't a laptop issue.

Asked by Linda Tyler 3 months ago

Last reply by TyDraniu 3 months ago

PC won't sleep when firefox is open

I've noticed since I've switched to chrome that my pc won't go to sleep at all when any type of firefox tab is open. I've run the command prompt to confirm that it is onl… (read more)

I've noticed since I've switched to chrome that my pc won't go to sleep at all when any type of firefox tab is open. I've run the command prompt to confirm that it is only firefox which is preventing my pc from sleeping and I also haven't downloaded anything new since switching over. I've seen that sometimes media tabs cause this however even if only the google home page is open it still prevents sleep. This is incredibly frustrating as before I could leave my pc whenever and it would auto sleep and now sometimes it'll run all night. What can I do to fix this. As far as I know there is nothing in the firefox settings page to fix this.

Asked by akshayc2806 3 months ago

Last reply by TyDraniu 3 months ago

Address line now has a ribbon to the left of it

I NEVER seen this before and wonder why this is occurring. When I put an address into the address line, MANY TIMES NOW I see a RIBBON before the address. WHY is that rib… (read more)

I NEVER seen this before and wonder why this is occurring. When I put an address into the address line, MANY TIMES NOW I see a RIBBON before the address.

WHY is that ribbon there?

And HOW DO I GET RID OF IT?????????????????

Asked by L Wille 3 months ago

Last reply by markwarner22 3 months ago

Mozilla Lags After I Switch Windows and Loose Focus and Change Back

Hello everyone. I've been having some issues with Mozilla lately. I don't know if my CPU is in bad condition or not but, when I change tabs through my Windows, say chang… (read more)

Hello everyone.

I've been having some issues with Mozilla lately. I don't know if my CPU is in bad condition or not but, when I change tabs through my Windows, say changing tabs from Mozilla to Spotify and changing it back to Mozilla, my CPU gets very full, causing my cursor to lag, and Mozilla to be unresponsive for a couple of seconds first and it gets kinda worse as I continue to use my PC, causing the lag to occur for over 10 seconds.

I have seen some similar complaints on the web but they date back to 2014ish times.

What do you think? Is it somewhat my CPU's problem or did Mozilla's handling get worse over a patch or something?

I enjoy Mozilla and don't want to quit using it. Any help would be much appreciated.