Firefox Support Forum

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. I tried to uninstall and reinstall Firefox it tried to do a "reinstall" it says her profile is no longer available, while inconvenient she still should be able to start it up, but it still gives me the same message. that it is still running and needs closed. Trying to "close it doesn't do anything. I have restarted several times and even did a shut down and restart. Nothing seems to work. I assume some "stub" of Firefox is out there in the system/cache making Firefox think it is is still active but I can't find it to shut it down. Where do I need to go to "end task" on this phantom Firefox?

Other information: 1. We have Norton Security software installed, if that matters. 2. The same seems to happening to Thunderbird, but maybe I need to go to another help forum for that? 3. I am entering this issue from my computer that seems to be just fine with Firefox, so can't send browser data as it is irrelevant to the issue (it's on a different computer and install instance.

When I try to download a file from a a download link from a trusted website it doesn't work. When I click it it just refreshes the page and doesn't download. I'm new to PC so I don't know if its something simple or if I may need to uninstall and reinstall Mozilla. Thanks in advance for any help.

Microsoft Outlook sign in screen does not load on Firefox. Please see the attached image. Every time I need to read my mail I have to open Chrome , which definitely I want to get rid for good. Any solution ?

yea i don't need help but i cannot believe you guys made an firefox installer so small so its only "390 KB" and a floppy disk only has 1.44 MB meaning it can fit into a storage thing from 40 years ago man that's crazy

(also I'm using you're firefox browser on my crappy 8 years old windows 10 laptop, and ngl its great even tho it sometimes uses a lot of cpu and ram usage it loads fast and the first time i got you're browser it ran great and this old laptop finally can run videos on 720p instead of on chrome barely running 240p)

I've lost all my open tabs....and I can see them in history, but when I open any historical item,...it loads it over the top of the only open tab I now have...as a result I only have one tab. Its a mess what have you done?

I am trying to go to ace hardware site. I get: Access Denied You don't have permission to access "http://www.acehardware.com/store-locator" on this server. Reference #18.26761cb8.1701661935.890df303 .

The search bar reads: https://www.acehardware.com. Why does my Firefox/Mozilla do this? How can I fix it? Help please, Wendyh

Today, out of the blue, my email screen adjusted itself to be very, very tiny. I almost need a magnifier to read it! I cannot find how to put it back to normal!

Please help!

Why is the print on my website (angeleducators.com) so tiny in Firefox? It looks much better on Chrome and Safari.

I need to see every website that has been visited on Firefox from my account from Sept 2022 to Oct 2023. Please advise how I would go about doing this.

Aaron

Attached is a picture I took of what I'm experiencing. At first I thought it was an issue with my monitor or perhaps my computer hardware, but it seems to only affect Firefox. Besides the obvious black squares you can see, I invite you to look at the top of the page displayed. Where it talks about Megan thee stallion, the "a" and "n" of "Megan" are kind of cut off by something.

I also experienced twice, maybe three times the whole page going blank for a second or so before returning to normal (not my whole screen, just the firefox browser). I just checked and Firefox is up to date.

I don't know if this is relevant, but I also checked Windows Defender and saw it had detected a threat, named Win32/OfferCore. I have since deleted it and have started a complete analysis of my computer which is still underway.

My OS is Windows 10. I hope this can be resolved, as currently it is stopping me from being able to read an article on Wikipedia, with many of the letters being kind of cut in the same fashion as with "Megan".

Thanks for any help, it'll be appreciated

Office online will not load correctly. I've attached an example of how Excel loads. This is happening with Word as well. Cache was already cleared and the browser was reset as well.

No, They are Blocking me the only way I can watch it is in troubleshooting mode, AND HAVE disabled the adblockers'.

Secondly, I do not like your new Relay. Now my password manager will not work! Thank you, M Kay Thrush