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External screen goes black on certain websites. DRM issue?

Certain websites make my external monitor go black. Most websites are fine, but for some it just goes to black. Only removing and attaching the HDMI to my laptop again, w… (read more)

Certain websites make my external monitor go black. Most websites are fine, but for some it just goes to black. Only removing and attaching the HDMI to my laptop again, will make the screen return to normal. Could some kind of DRM check be the issue in some way? This is because it happens on netflix.com for example, or apple tv+.

Asked by Sjoerd 2 months ago

Last reply by ABC 2 weeks ago

Unable to connect to one URL / website

When attempting to connect to https://FIDELITY.COM it continues at "performing a TLS handshake to CFA fidelity.com , but won't connect . Never had this issue. All my … (read more)

When attempting to connect to https://FIDELITY.COM it continues at "performing a TLS handshake to CFA fidelity.com , but won't connect .

Never had this issue. All my other bookmarks work fine.

Fidelity tech support could not identify a problem on their end. Have had clients experience same problem.

Suggested I try Microsoft Edge browser , which works.

Would prefer to connect with Firefox.

Any help is appreciated.

Asked by mrrv001 2 months ago

Last reply by lemoi50 1 month ago

Can't access my gmail.com

I bought a new laptop and installed firefox on it. I tried accessing the gmail.com account but it keeps showing me this page https://support.google.com/accounts/answer/32… (read more)

I bought a new laptop and installed firefox on it. I tried accessing the gmail.com account but it keeps showing me this page https://support.google.com/accounts/answer/32050?hl=en. I have tried severally but can't access my gmail account.

Asked by joshua.asafo04 4 weeks ago

Last reply by careca 4 weeks ago

  • Archived

Search with ctrl-k no longer works when keyword.enabled = false

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into searc… (read more)

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into search, when I do a ctrl-l.

I do like that I am still able to use ctrl-k to do a search when I need to. This would place a ? at the start of the field and whatever I type gets sent to search.

In a recent upgrade, ctrl-k still places the ? at the start of the address bar but doesn't send things to search. Instead, it now behaves as if I did a ctrl-l and typed in a bad URL.

I'm on Firefox 80 (on Fedora 32) but I can't be exactly sure which upgrade brought this change in behavior.

Is there a way to get the old behavior back? ctrl-l to enter a URL, ctrl-k to search.

Asked by Ed 2 years ago

Last reply by Mike Kaply 1 year ago

  • Archived

Side View Window Error

Cannot display my history in my sidebar. Receive this message: XML Parsing Error: no root element found Location: chrome://browser/content/places/bookmarksSidebar.xhtml … (read more)

Cannot display my history in my sidebar. Receive this message:

XML Parsing Error: no root element found Location: chrome://browser/content/places/bookmarksSidebar.xhtml Line Number 1, Column 1:

Cannot find a way to fix.

Asked by chief1622 2 years ago

Last reply by battistelori 1 year ago

  • Archived

My laptop location in Firefox is Old data

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current … (read more)

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current location in North Carolina. This true whether I'm logged into my Google account or not Signed in to my Google account.

In Firefox I've checked Tools/Options/Privacy & Security/Permissions/Location/Settings. It lists 3 sites that have asked for access to my Locations: google, home depot and BedBathBeyond. Yet when I use Google to search "weather", it gives me Wayne NJ. This section will not let me add Google Maps.

In Security I changed Block Pop-ups to continue to have a checkmark but added google.com and maps.google.com as exceptions and restarted Firefox. Google Maps still shows Wayne NJ and weather sometimes shows North Carolina but mostly shows Wayne NJ

Are there any other settings in Firefox I need to update? Or are there settings in Windows I need to update.? I'm using Windows 10 and Firefox 85.0

Asked by emdwayne20 2 years ago

Last reply by delius1967 1 year ago

  • Archived

I can't print out PayPal packing slips, the printed page only shows a portion of the page (like the top left corner)

I have had this problem for many years, using many different versions of Firefox, using many different computers, and many different laser printers (both HP and Brother).… (read more)

I have had this problem for many years, using many different versions of Firefox, using many different computers, and many different laser printers (both HP and Brother). I don't think it is a problem on my end. I am still mostly using Win 7. Currently using Firefox 83 on some of the computers, others, I'd have to look. The main problem I have is PayPal. When I sell something and want to print out the "packing slip" it tries to print a HUGE page on an 8 1/2 x 11 sheet, thus I only get a corner (top left) of this huge page. Changing the printers scale does nothing but shrink the "corner of the page" and still print nothing else of the remainder of the page (like it doesn't exist). Changing the page from portrait to landscape does not help. Changing printers does not help. Changing ISP's and physical locations and computers does not help. I have no other problems with other prints form other websites. I have had to install and use Google Chrome in order to print out the packing slips. I would like to NOT have to use Chrome and have two web browsers on my desktop. Any ideas? Thanks.

Asked by jeffbrom 2 years ago

Last reply by Jonathan Watt 1 year ago

  • Archived

Blank page is added when printing pdf in Firefox PDF viewer

Firefox adds a blank page when printing a PDF from the PDF preview. Normal prints of webpages are fine. In other browsers it works fine so it is Firefox related. Reset… (read more)

Firefox adds a blank page when printing a PDF from the PDF preview. Normal prints of webpages are fine. In other browsers it works fine so it is Firefox related. Resetting printer settings doens't work.

How do I stop this from happening.

Asked by bas88 2 years ago

Last reply by Jonathan Watt 1 year ago

  • Archived

Firefox prints extra blank page when printing from built-in PDF viewer

Hello, as stated in the title, in the recent Firefox updates 3 of my computers started to print an extra page when printing a PDF document from the built-in PDF document … (read more)

Hello, as stated in the title, in the recent Firefox updates 3 of my computers started to print an extra page when printing a PDF document from the built-in PDF document viewer. For instance if I open a PDF containing a single page invoice from GMail and then print it using the print dialog in Firefox's PDF viewer, I will get the second blank page displayed in the print preview, even though the document clearly only contains one page. If I use the option to use the Windows print dialog menu instead, and I print with that, the document will be printed correctly and only one page will be dispensed. This is A4 format, nothing was changed and all computers started to have this symptom after some recent Firefox update. This happens in two separate buildings both on two computers with Windows 10 and one computer with Windows 7, also two completely separate printers, one being a network laser printer and other standard USB inkjet. This doesn't make much sense to me, is there any solution to this? I have switched from the built-in PDF viewer to Acrobat Reader directly, but it was much more convinient to just have a PDF displayed in a Firefox tab rather than opening a separate program to display and print. Of course Acrobat Reader prints just as correctly as the windows dialog. The problem seems to be purely to do with the Firefox PDF viewer.

Asked by maciek4477 2 years ago

Last reply by Jonathan Watt 1 year ago

  • Archived

FireFox - Access Denied

I have been accessing Navy Federal for a year on Firefox on my MacBook Air. Today, when trying to access my Navy Federal Account, the computer message is: "Access Denie… (read more)

I have been accessing Navy Federal for a year on Firefox on my MacBook Air. Today, when trying to access my Navy Federal Account, the computer message is: "Access Denied. You don't have permission to access http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc’ on this server. Reference #18.4e457b68.1612501415.2a77b49d."

So far, I have closed and re-opened Firefox, rebooted the MacBook Air, and deleted and reinstalled Firefox. I still get the same message.

OBTW, if I walk 10 feet to my wife’s MacBook Pro and try accessing my Navy Federal account using her Firefox, I get right in to the account.

Asked by gregkahler30 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

update 85.0.1

For all intents and purposes, there are no 'nonprofit' companies. Their is a large grey are between the two such that the entire spectrum is in that grey area. Firefox ha… (read more)

For all intents and purposes, there are no 'nonprofit' companies. Their is a large grey are between the two such that the entire spectrum is in that grey area. Firefox has become a Big Business Behemoth. The surest way to tell if you're dealing with a Big Business Behemoth is 'Customer Service'. Big Business Behemoths don't supply REAL customer support, you have to get whatever support you can from their 'Community', their end-users.

The most recent update of firefox was released without thoroughly ridding itself of glitches: the end-users will report the glitched that were missed.

Since update 85.0.1 was inflicted upon my computer without my permission. It not only hangs at somepoint while I'm using it, the little 'end peocess' window doesn't work, I can't minimize firefox and do something else until it wakes up from its nightmare, I can't access Task Manager, my only option is to wait. I'm not very good at the waiting game. Other applications have started hanging as well. I have no choice in the matter, I have to be patient until the problem resolves itself.

I am allowed the option to reset firefox and lose my bookmarks, my history and probably my saved logins. That's not an option , it's surrender.

Asked by qrq 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Control+F doesnt work on certain pages

I click control+F but this function does not work on all sites and can't find matches even though I'm sure that word is on the site, so I have to switch over to Google ch… (read more)

I click control+F but this function does not work on all sites and can't find matches even though I'm sure that word is on the site, so I have to switch over to Google chrome to use this function instead. Am I doing something wrong? It works sporadically. I took a screenshot of it working and not working. I try the exact same website in chrome and it allows me to search.

Asked by nelevnes 1 year ago

Last reply by cor-el 1 year ago