Firefox Community Forum

No videos on any platform will play when I try to open them in Firefox. They are forever stuck on the thumbnail image of the video, and nothing happens when I hit play. I've had this happen a couple times and was able to resolve before by installing updates and uninstalling my Mozilla VPN, but this time nothing has worked. I've tried pretty much every solution I could find online:

• Updating Firefox
• Updating my computer
• Running in Incognito
• Running in troubleshooting mode
• Allowing autoplay
• Disabling hardware acceleration
• Disabling addons
• Clearing cache and data
• Enabling/disabling DRM content
• Installing Windows Media Pack

I'm running Windows 10, and videos seem to work fine in Edge, if that makes any difference.

Hi,

Every time I attempt to login to YouTube or Google sites, this site pops up and I'm unable to log in using my personal account. I no longer work at this place and need it removed from my browser. https://launchpad.classlink.com/srcschools?chromebook=1

Thank you for your help in either removing it (if you can) or providing directions on how to remove it myself.

Thank you, again, Kay

I am deleting or updating accounts linked to an email that was hacked. However, I cannot make changes to this Firefox account that I no longer use because the email that was hacked no longer exists. I wish to delete the account because of suspicious activity. Thank you for your assistance.

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other program or browser.

I keep getting alerts that my computer is infected with viruses and to go to a site called antiplus.co.in to fix the problem... is that legitimate? McAfee does not find any viruses when I perform a scan....

I cannot play YouTube videos using Firefox with Windows 10. I still have to use Chrome, even after I cleared my cache and cookies. I reinstalled Firefox and then I could watch YouTube videos for a few days, but now they stopped working again.

Downloaded an update a few days ago on my W11 OS and FF stopped loading pages Office Depot, Expedia, Amazon it was off and on would show up when it first loaded then when the news pages loaded it would disappear. Tried to use Refresh but it cut off my access to the web message: Secure connection failed...error connection...PR_END_OF_FILE_ERROR. Tried restart with add ons disabled...nothing, tried restart normally...nothing. Any help in this would be appreciated thanks.

When I scroll down the page on MSN and try to open a link in a new tab the page jumps back to the top. It then opens a link of another article that I never right/left click on. I have my mouse set up to left click to open a new tab. Does not occur on any other sites.

It has been doing this for months now.

I recently bought a new laptop and didn't import Firefox to the new one. Now I can't access my passwords etc on Firefox because it asks my for my primary password. I have no idea what that might be. Does anyone know if there is any way to recover the passwords please?

For several days I have been receiving pop up scams as illustrated in the first image attached. They repeat themselves every few minutes. The second image is what I received on the website listed at the bottom of the pop up - brnok. stoneheartseeker.top.

How do I stop them, please?

Also, is there a legitimate connection between Mozilla Firefox and brnok.stoneheartseeker.top?

I'd much appreciate your help. Nicholas

I am recently getting messages from FireFox on the right hand side of my screen. See uploaded image.

The information is totally useless and interrupts my work.

How can I get rid of this junk.

If I can't, then after many years of Firefox, I switch to another browser as my default.

Thank you!

I wiped out my computer and it is brand new yet I keep getting this mozilla error and it crashes mozilla, the computer is fine. The error is below, how can I fix this?

AdapterDeviceID: 0x2882 AdapterDriverVersion: 31.0.15.5241 AdapterSubsysID: 51621028 AdapterVendorID: 0x10de Add-ons: jid1-ZAdIEUB7XOzOJw%40jetpack:2024.6.13,support%40lastpass.com:4.127.0.1,jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg%40jetpack:0.6.3,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:125.2.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,ebay%40search.mozilla.org:1.4 AvailablePageFile: 48672350208 AvailablePhysicalMemory: 47070597120 AvailableVirtualMemory: 138521921757184 BackgroundTaskMode: 0 BuildID: 20240624183754 CPUMicrocodeVersion: 0x123 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1719777155 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1719635987 JSActorMessage: RuntimeMessage JSActorName: Conduits LastInteractionDuration: 535 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["sapi.dll","TaskFlowDataEngine.dll","ktmw32.dll","wscapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","explorerframe.dll","ntshrui.dll","Windows.Security.Integrity.dll","directmanipulation.dll","wpnapps.dll","twinapi.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dataexchange.dll","Bcp47Langs.dll","cscapi.dll","PCShellCommonProxyStub.dll","wininet.dll","icm32.dll","mscms.dll","twinapi.appcore.dll","CoreUIComponents.dll","directxdatabasehelper.dll","wsock32.dll","comctl32.dll","edputil.dll","iertutil.dll","urlmon.dll","OneCoreCommonProxyStub.dll","AudioSes.dll","Windows.ApplicationModel.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","nlansp_c.dll","Windows.FileExplorer.Common.dll","srvcli.dll","linkinfo.dll","OneCoreUAPCommonProxyStub.dll","msimg32.dll","ondemandconnroutehelper.dll","textinputframework.dll","Windows.System.Launcher.dll","MMDevAPI.dll","dbgcore.dll","cryptnet.dll","version.dll","taskschd.dll","windows.staterepositorycore.dll","winmm.dll","npmproxy.dll","rasadhlp.dll","wshbth.dll","avrt.dll","FWPUCLNT.DLL","DWrite.dll","dcomp.dll","CoreMessaging.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","msvcp110_win.dll","policymanager.dll","propsys.dll","netprofm.dll","WindowsCodecs.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","WTDSENSOR.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","gpapi.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","profapi.dll","gdi32full.dll","crypt32.dll","win32u.dll","bcrypt.dll","bcryptPrimitives.dll","ucrtbase.dll","wintrust.dll","KERNELBASE.dll","msvcp_win.dll","rpcrt4.dll","user32.dll","imagehlp.dll","sechost.dll","shell32.dll","SHCore.dll","gdi32.dll","nsi.dll","shlwapi.dll","ws2_32.dll","advapi32.dll","kernel32.dll","msctf.dll","msvcrt.dll","psapi.dll","combase.dll","oleaut32.dll","imm32.dll","setupapi.dll","ole32.dll","clbcatq.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1342 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1719776522 SubmittedFrom: Client SystemMemoryUsePercentage: 31 TelemetryClientId: b0770fbe-0441-47d0-b0db-96e1f5ac7fdd TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240624183754","version":"127.0.2","vendor":"Mozilla","displayVersion":"127.0.2","platformVersion":"127.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65254,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":32,"cores":24,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i9-14900KF","family":6,"model":183,"stepping":1,"l2cacheKB":4096,"l3cacheKB":36864,"speedMHz":3187,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2024,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3737},"hdd":{"binary":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"},"profile":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"},"system":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVIDIA GeForce RTX 4060","vendorID":"0x10de","deviceID":"0x2882","subsysID":"51621028","RAM":8188,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.5241","driverDate":"5-6-2024","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Cyber Protect"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1718893829,"media.gmp-gmpopenh264.lastDownload":1718893830,"media.gmp-gmpopenh264.lastUpdate":1718893830,"media.gmp-widevinecdm.lastInstallStart":1718893829,"media.gmp-widevinecdm.lastDownload":1718893831,"media.gmp-widevinecdm.lastUpdate":1718893831,"media.gmp-manager.lastCheck":1719776632,"media.gmp-manager.lastEmptyCheck":1719776632,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"d7043649-0142-4b8a-acf1-9ea939cebc3e","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.bing.com","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"ddg-addon","defaultSearchEngineData":{"loadPath":"[app]ddg@search.mozilla.org","name":"DuckDuckGo","origin":"default","submissionURL":"https://duckduckgo.com/?q=&t=newext"}},"profile":{"creationDate":19894,"firstUseDate":19894},"addons":{"activeAddons":{"support@lastpass.com":{"version":"4.127.0.1","scope":1,"type":"extension","updateDay":19894,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass: Free Password Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg@jetpack":{"version":"0.6.3","scope":1,"type":"extension","updateDay":19894,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"An easy-to-use tab reloader with custom reloading time for individual tabs and more!","name":"Tab Reloader (page auto refresh)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"jid1-ZAdIEUB7XOzOJw@jetpack":{"version":"2024.6.13","scope":1,"type":"extension","updateDay":19902,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Privacy, simplified. Protect your data as you search and browse: tracker blocking, smarter encryptio","name":"DuckDuckGo Privacy Essentials","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19892,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19892,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"125.2.0","scope":1,"type":"extension","updateDay":19900,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"updateDay":19894},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"mixed-content-level-2-roll-out-release-115":{"branch":"control","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"serp-categorization-and-consolidated-search-config-us-desktop-relaunch":{"branch":"control","type":"nimbus-rollout"},"recommend-add-ons-staff-pick-relaunch-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"relay-integration-into-firefox-118-release-for-all-fxa-and-autofill-users":{"branch":"enable-relay-integration","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: 48fc3307-2108-4f68-82c6-6ec900ad1db2 Throttleable: 1 TotalPageFile: 72718782464 TotalPhysicalMemory: 68423815168 TotalVirtualMemory: 140737488224256 UptimeTS: 6333.969 UtilityProcessStatus: Running Vendor: Mozilla Version: 127.0.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.