Firefox Support Forum

Here we go again.... I have been watching Amazon Prime Videos on my Mac and also my HP computers for a long time. About 3 weeks ago, when I tried to stream a video, it would not start and I got an error message that the video was not available. After trying both computers, many times over the 3 weeks, I have gotten the same results. Amazon says it is the Firefox browser that is the problem and want me to install Chrome, which I DO NOT WANT on my computer. Can you fix the problem or help in any way?

I have two computers. One (this one) was down for repair, but it is operative again. A website I use has a popup music player. It works fine on the other computer. Popups are enabled on this computer, but the player does not work. The pop up opens, but the player never appears. Any ideas as to a solution?

Recently updated both Mozilla Firefox and my MacOS versions and the browser now shows characters on top of each other, or in a weird language. When highlighted, copied and pasted onto another tab, the text shows in english.

What can be done to fix that?

I need to uninstall the recent update to Firefox. I have several "features" that were added which I do not wish to have.

OR -- I need to be able to reinstall a prior version of Firefox.

I do not wish to have to "fix" Firefox, just need to go back a few versions.

Thank you.

I keep getting Mozilla Firefox Pop Up Windows stating my System is infected via

nvtyk.magmaartisan.top.

I have run windows defender and avg anti-virus software to check my computer which cannot find a problem.

I have also tried to find where this is being called from within Firefox settings and windows services.

How do I get rid of this, am I infected and what can happen?

I would like to know why Firefox will not open links on certain websites. I am able to browse to these sites just fine. However, while navigating through said sites, sometimes links will not open. They do open in MS Edge and Google Chrome. One example is on the Kreg Tool website - https://www.kregtool.com/shop/workspace/bench-system-components/universal-bench-base-with-standard-height-legs/BENCH-BASE-STANDARD.html - I am not able to select the bench size from the drop down list. Firefox goes into a loop then I have to refresh to get out of the loop. Hopefully someone can explain this or provide a workaround.

Thanks much.

Dwane

My Firefox browser (119.0 Windows 64-bit) is at "C:\Program Files\Mozilla Firefox" and always starts with the message "Hmm. That address doesn’t look right. Please check that the URL is correct and try again." What is Firefox trying to do?

My daily backups of my personal account on a ubuntu-derived system are enormous. The first problem I found was the directory .cache, full of kinds of things that change daily and don't belong in a backup. I eliminated this directory from the backups, halving their size. So far so good. But the incremental backups are still huge, even on days where I've barely used the system at all.

The next biggest questionable directory is .mozilla/firefox/05malccw.default-release and in particular .mozilla/firefox/05malccw.default-release/storage

$ du -sh .mozilla/firefox/05malccw.default-release/storage 2.2G .mozilla/firefox/05malccw.default-release/storage

It's pretty clear what program creates this and regularly changes it contents. Examining the files suggests that most or all of them are useless in a data-recovery type situation. But I'm not sure.

What's in this directory? Will the path change when I update to a new version of firefox, using normal ubuntu tools? Is there an rsync pattern I can use to identify all possible directories with this function, so as to teach my backup script to ignore not only the current directory, but the one I'll get when I next update firefox?

Are there other directories created/populated by firefox that shouldn't be in backups, besides .mozilla/firefox/05malccw.default-release/ and .cache/mozilla ?

Note that I'm on an ubuntu derivative, using the packages from the distro repositories; it's more than possible that paths are determines at build time, by the people who configure and build those packages.

Hi,

I can't seem to be able do disable search suggestions, or at least make them appear after my bookmarks and browsing history, i.e. I used to be able to type "gm" and the first option would be my Gmail, not a google search for those letters.

If "provide search suggestions" is on, the box to show them "ahead of browsing history in address bar results" is greyed out and can't be toggled; if it is off, then the sub-option turns on.

This makes the autocompletion feature basically useless.

Is there some other way to change this? I've tried restarting the browser after a settings change, with no luck.

Thanks in advance.

Usually I don't properly close my applications before rebooting or shutting down my machine. Firefox then restores my previous session, which I don't want.

I've tried the following but this didn't work:

• Verify "Open previous windows and tabs" isn't checked
• set `browser.sessionstore.max_resumed_crashes` to 0
• set `browser.sessionstore.resume_from_crash` to false

Do you have any idea, why this doesn't work? or any other ideas how I could disable this?

I recently changed to Firefox from chrome and the focus on security and privacy was a much needed upgrade. However, every time I close my windows I'm logged out of all my accounts. I checked all the settings that would have that effect even escalating it to a clean install and unfortunately nothing works. After checking the support forums this setting seemed to be the one that fixed things, attached is a screenshot showing that its unchecked and that there is cookie data stored, so I'm really at a loss.

I have never maximized a Firefox window and I never will. After the latest update, all new windows, whether they are opened from another page via right-click or directly from the toolbar icon, open in a maximized view. I do not want this. Is there a way to prevent your program from inserting itself directly on top of everything else I'm working on? Have I accidentally changed a setting I cannot find again? I'd like to know if I need to find a new browser.

I keep getting a 403 error message when trying to access the British Airways website. This is the first time I have encountered this, although it is perhaps 3 years since I last flew BA. I have cleared my cache and cookies. I have also tried to access the same ba.com site using Edge - with the same error message. This suggests that the problem may lie with BA. However, they have no technical support that I can reach. So I do not know what to do next. I use Kaspersky anti-virus and Malwarebytes to screen for malware. Really hope you can help solve this problem. Many thanks in advance, Ian Robinson

Firefox is running x 8 in my task manager at the moment. Why does it keep multiplying and slowing down my computer? I am almost ready to uninstall Firefox. If I merely need to revert to an earlier version of Firefox, please let me know how to do that. Thank you. Shannon

my electronic health record is freezing using Firefox on 2 different computers in 2 different locations. Internet speed 45 mbps at 1 location and 900 mbps at another. Able to use it on chrome.