Showing questions tagged:

unwanted notification

Greetings: I'm getting an Intellius notification and advert pop-up that won't stop even after I touched "disable notifications from Intellius" on the notification. It beg… (read more)

Greetings: I'm getting an Intellius notification and advert pop-up that won't stop even after I touched "disable notifications from Intellius" on the notification. It began after going to Intellius website briefly the other day. I've clicked disable Intellius notifications several times to no avail. Thank you for any feedback.

Archived 1 350

firefox is missing my language (hebrew) in new update

firefox is missing my language (hebrew) in new the update and i can handle the browser being in english but i can't seem to be able to change the display of the app from … (read more)

firefox is missing my language (hebrew) in new the update and i can handle the browser being in english but i can't seem to be able to change the display of the app from left to right back to right to left

Archived 1 280

Juno Megamail

I have not been able to use my Juno accounts recently. When I started using this desktop both were available

Archived 1 60

Old email address

I had an email [edited] @drowlin.tech which I no longer use. It was connected to a firefox account, which is now redundant. The email I now use is [edited] @gmail.com. I … (read more)

I had an email [edited] @drowlin.tech which I no longer use. It was connected to a firefox account, which is now redundant. The email I now use is [edited] @gmail.com. I have tried to get the account closed, but security checks have prevented me from doing so. The same for the email [edited] @yahoo.co.uk, the firefox account it is connected to, is also redundant.

     Any help to close these accounts would be much appreciated.

Another problem I have is I had two aliases [edited] @relay.firefox.com and [edited] @relay.firefox.com used in an early version of Monitor both of which I want to discontinue. If you can help with this great or do I contact someone else. Thanks in advance, David Rowlinson [removed personal information from public]

Archived 1 80

telehealth

I use doxy me for telehealth. Recently my clients have been having audio issues, hearing their voice echo back when using telehealth. Doxy said it is the Firefox browse… (read more)

I use doxy me for telehealth. Recently my clients have been having audio issues, hearing their voice echo back when using telehealth. Doxy said it is the Firefox browser. They have had reports from other users of Firefox, that since the most recent update, people have had audio issues with echos when talking. They suggested I not use Firefox as a browser when working with Doxy me. Is there anyway this can be corrected or will I have to switch to Chrome as my go to browser?

Archived 1 360

Reporting a bug

For some reason, Firefox is not acting fast on some websites whenever I type. I am also not able to remove cache to help sped up the browser.

Archived 1 120

There is a Microsoft 365 ad completely blocking out my emails, no way to delete it

When I click on Firefox, my email comes up. Now the whole screen is covered up with an ad for Microsoft 365, and there is no way to delete it. I have tried re-booting a… (read more)

When I click on Firefox, my email comes up. Now the whole screen is covered up with an ad for Microsoft 365, and there is no way to delete it. I have tried re-booting and spent an hour trying to find solutions, which either don't apply to my problem or the solutions appear so complicated I can't follow them. I am 76, and just want to be able to do the most basic use of my computer.

Archived 1 120

Cannot play blu ray in online meetings.

I can play movies on DVD and Blu Ray discs on my computer just fine. And, if I host an online meeting using Zoom or Free Conference Calls, participants in the meeting ca… (read more)

I can play movies on DVD and Blu Ray discs on my computer just fine. And, if I host an online meeting using Zoom or Free Conference Calls, participants in the meeting can watch the movie. I do this by playing the movie locally with a media player, and sharing my desktop. However, when I try to watch a movie in an online meeting, participants just see a black window. Do you know the reason?

I'm using Windows 10, Firefox 118.0.2.

Archived 1 300

email access

Did the Mozilla software upgrade to Firefox yesterday, and not I can not access my email. It says "You don't have permission to access "http://www.att.net/" on this serve… (read more)

Did the Mozilla software upgrade to Firefox yesterday, and not I can not access my email. It says "You don't have permission to access "http://www.att.net/" on this server"

Archived 1 190

my e-mail is being blocked by microsoft as spam

Hello, last couple of weeks our e-mail is being blocked by microsoft so many of our contacts is not getting our emails. I talked to one recipient and they got an alert me… (read more)

Hello, last couple of weeks our e-mail is being blocked by microsoft so many of our contacts is not getting our emails. I talked to one recipient and they got an alert message from microsoft that the email is being held in quarantine. But she coulden´t open it. I have attached a screenshot that she took. It´s in swedish but you can se how it looks.

Archived 1 70

Firefox only works in Troubleshooting Mode

I have cleared the cache, cookies and history. I can use Google Chrome just fine, but do not want to. They only way that I can get to any website is via Troubleshooting M… (read more)

I have cleared the cache, cookies and history. I can use Google Chrome just fine, but do not want to. They only way that I can get to any website is via Troubleshooting Mode. This is getting quite frustrating. I see that others are having the same problem. I use the Standard for browsing. This has been going on for a couple weeks. At first, I tried to get it to work by changing to No Proxy, it was working. Then it did not. I have read through what others are going through and they seem to have the same problem. There has to be some way to fix this. I even ran a complete virus scan that takes up to 10 minutes, and it did not find an issue, so I think this is a major bug on the Moz://a side. Any help would be greatly appreciated. You guys are the best!! Thank you.

Archived 1 90

Box in center of screen

I don't know if you can help, Miscrosoft is useless so have given up on them. For some days now I've been getting a grey box with red printing appearing repeatedly on my… (read more)

I don't know if you can help, Miscrosoft is useless so have given up on them. For some days now I've been getting a grey box with red printing appearing repeatedly on my screen, right in the centre. Try as I might I cannot get it to stop. It could have something to do with videos as today it started appearing after I looked at a video on Twitter. I have included a photo of the box Weirdly, I can't take a screen shot of it - it comes up blank and also, the cursor disappears behind the box and is invisible.

If you can't help could you point me to where I might get help please?

Thank you. Jenny

Archived 1 210

Color management settings don't work after Windows 11 was pushed on me.

Yesterday, I put my laptop in hibernate mode like I always do. When I turned it back on, I was greeted by Microsoft asking me to install Windows 11. Of course, I declined… (read more)

Yesterday, I put my laptop in hibernate mode like I always do. When I turned it back on, I was greeted by Microsoft asking me to install Windows 11. Of course, I declined the offer several times. I then noticed that everything I had opened was now closed. So I opened everything up again, including Firefox.

My laptop has a wide-gamut display, and colours look oversaturated by default. It's one "feature" of this computer that I don't like. So, anyway, I had to fiddle with the color management settings in Firefox to get page elements like images and text not to look blindingly saturated. Aside from videos still being unchanged, the settings worked great for many months. Now, suddenly after this push for Windows 11, the color management has seemingly gone back to what it was like before I got it looking right. Nothing I change has any effect. Change settings. Restart browser. Nothing. Repeat that process until I'm ready to launch my laptop out the window.

I closed out and then re-opened Firefox. I refreshed the browser. I rebooted the system. Nothing. All color management settings don't take any effect.

Solved Archived 1 109

Privacy and Security

Skip to main content Switch language Skip to search Mozilla Support Logo Explore Help Articles Community Forums Ask a Question Contribute regina am… (read more)

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Locked Archived 1 190

How Do I Disable "Select All Images with..." on a particular website I access frequently?

I use a company specific website multiple times throughout the day but I have to sign in as different individuals in my company and I have those logins saved to my passwo… (read more)

I use a company specific website multiple times throughout the day but I have to sign in as different individuals in my company and I have those logins saved to my passwords but I still have to "Select All Images with..." when I try to access and login to this website. Having to do this multiple times a day, sometimes with multiple images, slows down my workflow.

How can I make it stop!?

Archived 1 89