kernel panic / "bluescreen" re: tcpip.sys when firefox is launched repeatedly or open for several hours
I support several users having this reoccurring problem (All Windows 10 w/ creators update, running webroot secureanywhere, but problem persists if webroot realtime prote…
I support several users having this reoccurring problem (All Windows 10 w/ creators update, running webroot secureanywhere, but problem persists if webroot realtime protection + firewall is disabled)
Periodically when firefox is running, but usually immediately on the second or third time firefox is launched after the computer starts up, a kernel panic occurs with the reference mentioning tcpip.sys. Examining the minidump with bluescreenview shows ntoskrnl.sys involved as well.
I would not normally suspect this issue to be caused by firefox, but since switching the affected users to chrome or edge, not a single bluescreen has occurred. Out of curiosity I created a fresh firefox profile on one user's computer which had not bluescreened in days, launched firefox with the new profile, browsed to a website, closed firefox, launched it again, and immediately got another bluescreen referencing tcpip.sys.
The users' firefox profile folders are normally in shares on a fileserver (in "my documents" via folder redirection) but the issue persists with profiles stored locally, fresh profiles, "refresh firefox", updating to "quantum" beta, and creating a shortcut for the users that always starts firefox in safe mode.
The problem started roughly 2 weeks ago (week of march 12-16, reports were slow to come in) and all of the firefox installations have been kept up to date since then.
I have been getting the following error message on various websites, including Google, Deviantart and others: Network Protocol Error Firefox has experienced a network pro…
I have been getting the following error message on various websites, including Google, Deviantart and others:
Network Protocol Error
Firefox has experienced a network protocol violation that cannot be repaired.
The page you are trying to view cannot be shown because an error in the network protocol was detected.
Please contact the web site owners to inform them of this problem.
Refreshing the page makes the page load properly, but the error keeps occuring.
I'm using Firefox version 65.0, which seems to be up to date. I have tried reinstalling Firefox and creating a new profile, but the problem persists. My Windows version is 8.1. I am currently using the following add-ons: McAfee WebAdvisor version 184.108.40.20612 uBlock Origin version 1.18.4
Possibly related: some sites are not displaying image thumbnails on first load, or are displaying them incorrectly; e.g., Youtube will sometimes display the thumbnails from a previous search on a new search.
Any help will be apprectiated, thanks in advance.