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Unable to SAVE posts on Facebook with Mac, I can with IPhone

I like to save things and later go back and watch on Facebook. Lately I can not save anything. But I am able to save on my I Phone. Have I messed up my settings some way?… (read more)

I like to save things and later go back and watch on Facebook. Lately I can not save anything. But I am able to save on my I Phone. Have I messed up my settings some way?

Asked by BBea03 1 month ago

Last reply by Terry 1 month ago

I Am Having A Problem With TopSitesRows

Hello...I appreciate your using Shortcuts & they are very important to me. I once had a problem of not having enough Shortcuts, but that problem has been solved. My… (read more)

Hello...I appreciate your using Shortcuts & they are very important to me. I once had a problem of not having enough Shortcuts, but that problem has been solved.

My problem now is that the number of COLUMNS in my TopSitesRows often change, without my permission, from 6 Columns to 8. That leaves me with a lot of blank links as well as a lot of links I have visited only once & have no plans to visit again. Why can't I keep the number of COLUMNS the same like I can when I choose how many Rows when I choose TopSitesRows?

Thank you.

Asked by ChrisG 2 months ago

Last reply by zeroknight 2 months ago

Firefox (Latest Version - 119.0.1, 64 bit) Mac - ONLY works in Troubleshoot Mode

I've tried deleting all history, cache settings. Deleting and reinstalling Firefox. Backing up existing profiles and restarting. NOTHING except starting in Troubleshoo… (read more)

I've tried deleting all history, cache settings. Deleting and reinstalling Firefox. Backing up existing profiles and restarting. NOTHING except starting in Troubleshoot (Safe) mode makes a difference:

Asked by fewerjunk junk 3 weeks ago

Last reply by zeroknight 2 weeks ago

YouTube page will freeze and display a grey screen with a loading symbol for 1-5 minutes.

Browser / Version: Firefox 115.0 Operating System: Windows 11 Tested Another Browser: Yes Chrome, no issue Problem type: Site is not usable Description: Page not loading… (read more)

Browser / Version: Firefox 115.0 Operating System: Windows 11 Tested Another Browser: Yes Chrome, no issue

Problem type: Site is not usable Description: Page not loading correctly, YouTube video will randomly freeze and the page will blank with a loading icon for about 5 minutes. This randomly occurs with no specific video, but always happens when switching in and out from full screen mode. Steps to Reproduce: 1. Open YouTube video 2. Try toggling full screen on and off, no specific video causes the issue

Asked by Miles 4 months ago

Last reply by cor-el 4 months ago

ensure that each new window work separately and doesn't store cache

I am having some issues and hope to get help from the community when I open a new window and log in to www.somesite.com. and then I open another window[private] and log … (read more)

I am having some issues and hope to get help from the community when I open a new window and log in to www.somesite.com. and then I open another window[private] and log in to www.somesite.com i would prefer that it doesn't get me the login from the first window.

tried changing numerous settings but still i keep getting the same login from the first window.

I've attached a screenshot of how it should look like

Asked by johny dep1 1 month ago

Last reply by zeroknight 1 month ago

Firefox blue line on new tab

Hello. Whenever that blue broader on the new tab appears, it doesn't let me type on my keyboard and doesn't let me switch to a different tab and open my folder on the des… (read more)

Hello. Whenever that blue broader on the new tab appears, it doesn't let me type on my keyboard and doesn't let me switch to a different tab and open my folder on the desktop whenever I press my keyboard. Does anyone know how to fix this problem?

screenshot is attached.

Asked by Joseph Park 1 month ago

Last reply by cor-el 3 weeks ago

Can't access AT&T website with browser

When trying to log on to my account at AT&T I get a "timed out" message. I've spent many hours on the phone with ATT and they say it's a problem with the browser set… (read more)

When trying to log on to my account at AT&T I get a "timed out" message. I've spent many hours on the phone with ATT and they say it's a problem with the browser settings. But, I can access other secure accounts I have with other sites. Is there something in my browser settings that need changing for the ATT site? Also, if i use my phone without a wifi connected, I am able to log on at ATT.

Asked by Rob Smith 4 months ago

Last reply by Dan 4 months ago

Keyboard strokes showing on every key a different alphabet from what is been typed!

Why is firefox that set as my default browser having an issue of with my keyboard key strokes? When I type out a letter key, it shows it in a different key alphabet? For … (read more)

Why is firefox that set as my default browser having an issue of with my keyboard key strokes? When I type out a letter key, it shows it in a different key alphabet? For example, if I type “a” on the keyboard is will show a complete different random key like “5” or “d”. I am very comfortable and love using your browser. And would want to continue doing so without changing to another.


- A practical example is the following attached screenshot. I have typed the word “qwerty” on your browser but instead I get displayed on your browser “dfghjk”. - Very important to know is that I am running “ZoneAlarm Extreme Security NextGen” Anti-keylogger. That is configured to block programs that secretly record keystrokes (see attached document). Why is it only Firefox that is affected by this? - I have also contacted Zonealarm and they instructed me to contact you about this seeing that this issue only happens with your browser and not with any other program. I can type in Word or outlook or any other App without issues. ( - Like you can see from my other attached screenshots, it is not only your browser (firefox) that I have installed and working with as my default browser that is the only one having issues. The other browsers (Google Chrome, Microsoft Edge and Brave) are all working perfectly without this issue/problem. But only your browser that I made as the default browser that is the only one having this problem. - A good example, I typed this whole message using outlook without an issue/problem of this sort (see attached document).

Can you please look into this and provide me with answers on how to resolve this.

Asked by o.simeon 4 months ago

Last reply by Dan 4 months ago

Your connection is not secure

Firefox 49 says; "The owner of .. has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. Actua… (read more)

Firefox 49 says; "The owner of .. has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. Actually tis is a government site. Almost all helpers advise "enter about:config" then find change "security.enterprise_roots.enabled" from the list opened, and then chance the value from "false" to "true". But, there is no "security.enterprise_roots.enabled" in the list ???

Asked by m.y. o. 1 month ago

Last reply by cor-el 1 month ago

Firefox miscalculates top edge in Windows 11

Sometimes, Firefox launches with its title bar just off screen (and the menu bar sits against the top edge) so the mouse cannot reach the title bar controls. I find tha… (read more)

Sometimes, Firefox launches with its title bar just off screen (and the menu bar sits against the top edge) so the mouse cannot reach the title bar controls. I find that if I drag the right edge of the window in a small amount, the title bar drops down a few pixels so I can see a few pixels of the title bar and its controls. So adjusting the right edge seems to cause a recalculation of the top edge. It suggests that on launch, there is a miscalculation. It would be nice to fix this - a minor irritation as I now have a workaround. Note - if I *drag* the title bar to the top of the window, the furthest 'north' I can go is this same position with a few pixels of the title bar showing - If I go further, the title bar ( not the whole window) jumps back to have this same part showing. regards Gareth HP Envy Win 11 NVidia HDR screen 3840x2160 (the recommended setting) with text set 200%

Asked by westdale 4 months ago

Last reply by cor-el 4 months ago

Firefox 116.0.2 is not remembering my last save destination / folder

Since last few days, whenever i want to save a file from Gmail, it is taking me to that one folder (destination) which i had used few days ago, probably before the latest… (read more)

Since last few days, whenever i want to save a file from Gmail, it is taking me to that one folder (destination) which i had used few days ago, probably before the latest update.

I navigate and go to the folder i want to save the file in and then finish the download.

But unlike before, the next document which i am trying to download, opens the download box to save in the old folder (not even the default "downloads" folder) instead of the folder in which i have saved the file moments ago.

I have checked the settings and everything is okay there.

This has severely impacted my working and is causing immense inconvenience.

Is this a bug? Do i need to reset my firefox? Please help!

Asked by prabhuamey84 3 months ago

Last reply by zeroknight 3 months ago

Problems with Wordpress Contact Form 7 and 1/6 columns

Hi, I use the latest Wordpress and Contact Form 7 plugin. It works fine on Mac and Windows, on Chrome, Safari and Edge. Only on Firefox the 1/6 columns are not fully res… (read more)

Hi, I use the latest Wordpress and Contact Form 7 plugin. It works fine on Mac and Windows, on Chrome, Safari and Edge. Only on Firefox the 1/6 columns are not fully respected. They are too large and are overlapping other elements, (see 'Alter Kind 1, 2, 3, 4). Screenshot from Firefox and other Browser. Is there any css missing or is that a bug?

see here: https://bit.ly/43JRHwi

Asked by fuk1 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago