Showing questions tagged: Show all questions
  • Archived

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 2 years ago

Last reply by Dale 2 years ago

  • Solved
  • Archived

Firefox account locked.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assis… (read more)

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

Asked by ronsuwa345 2 years ago

Answered by ronsuwa345 2 years ago

  • Solved
  • Archived

tabs below address bar - an ongoing problem not fixed !!!

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of bein… (read more)

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of being ignored. We want/need tabs bellow address bar. Now, tell us how to simply get tabs below address bar or tell the coders to provide us with the option. And, we don’t care about any excuses as previously provided or outright ignored by them.

Asked by g7777 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

On screen Keyboard not working.

On screen keyboard not working when using Firefox. It will work with MS Edge, but not Firefox. It flashes then disappears quickly when in Firefox. It worked previously… (read more)

On screen keyboard not working when using Firefox. It will work with MS Edge, but not Firefox. It flashes then disappears quickly when in Firefox. It worked previously, but a few months ago it quit working.

Asked by Ron 2 years ago

Answered by alex_mayorga 2 years ago

  • Archived

Yahoo email account issue

Firefox browser not allowing me to log into my Yahoo email account, system returning password error #201. I'm able to Login to account using Microsoft Edge browser. … (read more)

Firefox browser not allowing me to log into my Yahoo email account, system returning password error #201. I'm able to Login to account using Microsoft Edge browser.

Asked by ericy61 2 years ago

Last reply by jergar 1 year ago

  • Archived

Last Pass Add-In error connecting

Firefox Release 85.0.1, February 5, 2021 on Windows 10 computer I uninstalled the Last Pass Add-in, cleared Cookies, and then downloaded and reinstalled the Last Pass ad… (read more)

Firefox Release 85.0.1, February 5, 2021 on Windows 10 computer

I uninstalled the Last Pass Add-in, cleared Cookies, and then downloaded and reinstalled the Last Pass add-in with the same result, yellow box for Last Pass, after I log-in. I received the following message after I tried to login: “We couldn't contact the server. Check your internet connection and try again”.

However, I am connected to the internet and if I try to connect to Last Pass outside of though the Firefox Add In, I do not get any error

If I click and delete the error message, the icon turns to red, which is normal.

Asked by ksb2@comcast.net 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I updated Windows and lost settings and 99.9% of logins

Not sure what happened or why, but almost all settings disappeared - logins, passwords, preferences for page size (+/-), etc. overnight after updating Win10. I did not un… (read more)

Not sure what happened or why, but almost all settings disappeared - logins, passwords, preferences for page size (+/-), etc. overnight after updating Win10.

I did not uninstall the update, which I think I will do after posting this.

How do I fix this?


I copied logins.json and key4.db from one day prior, - 2/6 - but the 2kb of data were not helpful.


I switched profiles on Friday (I think), after dealing with constant errors - a page is slowing down your browser, or a script is slowing down your browser. Firefox update was on Friday - 85.0.1. A damned mess, if you were to ASK ME.

Asked by CiaoBella1 1 year ago

Last reply by CiaoBella1 1 year ago

  • Solved
  • Archived

Restoring bookmarks after changing Firefox Account password

Hi - I signed out of a different Firefox account and can't get back in, as the password I have isn't correct. If I change my password, I may lose my bookmarks, etc. I exp… (read more)

Hi - I signed out of a different Firefox account and can't get back in, as the password I have isn't correct. If I change my password, I may lose my bookmarks, etc. I exported the bookmarks to html and also backed them up (json). If I change my password, will I be able to restore the bookmarks using one of those backups? I backed up "all bookmarks." Does that include the bookmarks toolbar and mobile bookmarks as well as the bookmarks menu and other bookmarks? Thank you in advance!

Asked by RoseThorn 1 year ago

Answered by cor-el 1 year ago

  • Archived

www.jerusalem.muni.il. PR_CONNECT_RESET_ERROR

Hello world, I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error mess… (read more)

Hello world,

I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error message of (all) my browser is PR_CONNECT_RESET_ERROR My Mozilla is up to date. Any help ? Thanks by advance (it's for answering a job offer on this site, in hebrew) Eric

Asked by Eric BB 2 years ago

Last reply by Tymcat 1 year ago

  • Archived

No search engines available and can't add ones even on sites with OpenSearch

My dad did somethink with Avast antivirus(at least he said so) and after that we have no search engine available. If you try to type something in a serch bar you can only… (read more)

My dad did somethink with Avast antivirus(at least he said so) and after that we have no search engine available. If you try to type something in a serch bar you can only open direct links. Default search engine button in the settings does not respond and even following instructions on the site I can't add new search engines. Tried Google, YouTube and DuckDuckGo but to no avail. There is just no option to add new search engine.

P.S. Don't know how to reach russian-speaking support, so screenshots are in russian with some explanations on top.

Asked by karassukira 1 year ago

Last reply by Standard8 1 year ago

  • Archived

Yahoo intruded and set itself as default search, even though Google was and is still listed as default.

Yahoo intruded and functions as default search, even though Google has been and is still designated as default in the settings. I removed Yahoo from the list of 1-click b… (read more)

Yahoo intruded and functions as default search, even though Google has been and is still designated as default in the settings. I removed Yahoo from the list of 1-click browsers, but that didn't affect its unwanted function as default search. This began out of the blue several days ago, and I have no idea how. I dislike Yahoo in general and have not been on that site. I'm getting really frustrated!

Asked by hejsan13 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (read more)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

MAIL ICON

The icon for MAIL is no longer available at the right end of the search bar - should be to left of the history/bookmarks/pocket list icon. Please help me restore this. … (read more)

The icon for MAIL is no longer available at the right end of the search bar - should be to left of the history/bookmarks/pocket list icon. Please help me restore this. I use it to place news headlines etc. into e-mail for sending!!!!

Asked by maggiem14 2 years ago

Answered by cor-el 2 years ago

  • Archived

Firefox Profile gone

Hello everyone, after a fresh reinstallation of Windows 10 and signing into my firefox synch account, all my bookmarks, History, saved passwords and all settings are miss… (read more)

Hello everyone,

after a fresh reinstallation of Windows 10 and signing into my firefox synch account, all my bookmarks, History, saved passwords and all settings are missing.

I have clicked on synch many times but unlike in the past, where after a new installations I could simply log into firefox to get my old settings, this time everything is gone.

Can anyonne help please?

Asked by sahir-jamil-shahid 1 year ago

Last reply by sahir-jamil-shahid 1 year ago

  • Archived

Firefox 85 locking up every day

Hello, ever since updating Firefox to v85, it's been LOCKING UP every day, sometimes twice a day. Have not been able to figure what site of function is causing the proble… (read more)

Hello, ever since updating Firefox to v85, it's been LOCKING UP every day, sometimes twice a day. Have not been able to figure what site of function is causing the problem.

Have bee watching memory usage in Win Task Manager, Resource Monitor and can see ONE thread of Ffx ramped up to 3 MB.

Firefox updates no longer trusted, will need to do a RESTORE POINT from now on.

Please comment, and where did my first support question go?

Thx,

Asked by Ed 1 year ago

Last reply by Ed 1 year ago