Firefox Support Forum

Dear Sir, I had Whatsapp for PC for years..., and seem no problem. Two weeks ago I can't access web.whatsapp.com anymore... Why? I'we check my firefox version and its the newest version.

Thanks

A link to my previous thread: https://support.mozilla.org/en-US/questions/1339912

Recap: I was having what I believe were some kind of syncing issues, where none of my passwords would autofill, and I couldn't save new login information, and was getting logged out of websites that I would normally be perma-logged in to. At the same time, I have also been having connectivity issues where FF loses connection to my internet for around 5 minutes. Sometimes it would fix itself and other times I'd have to restart FF. Meanwhile, Chrome would run fine in the background so I know it's not my actual wifi but it's specific to FF.

I have tried the FF "refresh" and when that didn't fix it, I tried a full uninstall/reinstall which fixed my syncing/password autofill issues but not my connectivity issues.

Any other ideas? I'm super bummed about this because I've used FF for many years and been so happy with it and have convinced so many friends to jump ship from Chrome over to FF. But I don't have time to keep troubleshooting this and it's looking more and more like I'll have to switch over to Chrome if I want to have a normal workday without frustrations and interruptions.

I have 72.0.2 64 bit browser and it’s worked perfectly for about 3 years with my Word Press account a couple of nights ago I was using it as usual, the next morning I went to open one of my blogs to edit on Word Press and the page begins to open but then it stops leaving a blank white page with the typical ? Mark in the lower right corner for help. I've tried several things to find out what happened but nothing helps. All features on my Word Press account function fine just not Edit! Any Ideas? TY Very Much.

Hello, I have a small issue. A while back I tweaked the settings and prefs of about:config, and in that, I forced Firefox to always automatically access every site with HTTPS instead of HTTP. I did this as an added security feature for a friend, but that was a while ago. Now, I have noticed that she can't acess her e-mail, or a lot of other sites.I already reset firefox, but all that did was reset the exceptions, now its asking for an exception everytime. But thats not the problem even IF I add the exception, the entire Yahoo site messes up. ALL graphics and everything are disabled. All you see is raw Text data and hyperlinks that are all broken. It works fine if I access another browser and it connects normally. But no matter what, it keeps trying to connect HTTPS. I don't really remember what settings I changed, and I would like to revert it back. Any help would be appreciated.

I recently discovered a new home page on my browser "My Search" is this from Mozilla? How do I get rid of it? it dosn't show up on installed programs . therefore I presume it is part of Fire Fox

I have a Dell Inspiron 1525 running Vista SP2. and running Firefox 26.0 It seems that when we are on Facebook, every once in a while the the system will shut it's self down. It doesn't happen when you re on any other sites, just FB. We tried FB on IE & Chrome, and nothing goes wrong. We prefer FF over the others, but this has has us perplexed. Has anyone else seen this before?

Ever since upgrading to FF 26 I can't play video on YouTube or many other sites. It says "You need to upgrade your Adobe Flash Player to watch this video. Download it from Adobe."

So I click on the link which takes me to http://get.adobe.com/flashplayer/, do the install which goes without trouble.

But afterwards I get the same message when I try to play videos.

Running Windows 7 on a Desktop PC. Having NO problems playing videos in IE or Chrome. FF used to be great but it's becoming more trouble than it's worth.

Thanks in advance.

I run Ubuntu 10.10 LTSP server/client network and DO NOT want to upgrade Ubuntu... too much trouble, nobody can guarantee it will not hammer my LTSP install and besides, Unity is awful. I need newer Firefox due to some frequently used web pages, so I need an install procedure that will not hammer anything. It's a mission critical user environment. If anybody has positive experience with Firefox upgrade in similar environment please advise.

Firefox was running slow. I set up a sync account, uninstalled Firefox. Reinstalled it but cannot get the sync in order to recover bookmarks and passwords. is there a way to sign in to the sync account and resync the device? Any help is greatly appreciated.

Website I am trying to get to is memberonefcu.com THIS CONNECTION IS UNTRUSTED is msg I get. I choose to GET ME OUT OF THIS and then new screen pops that says DOWNLOAD ANDROID SOFTWARE i don't use a phone or tablet; only an ipad. However, I am using my regular computer and not a desktop one. I also have McAfee on my computer and McAfee says that this site is ok. What do I do?

AdapterDeviceID: 0x68f9 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4.1,jid0-raWjElI57dRa4jx9CCiYm5qZUQU%40jetpack:3.0.12.1 AvailablePageFile: 2660765696 AvailablePhysicalMemory: 766767104 AvailableVirtualMemory: 1425264640 BuildID: 20131205075310 CrashTime: 1390573603 EMCheckCompatibility: true Email: XXX FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1390236018 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68f9, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.12.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3793 StartupTime: 1390572120 SystemMemoryUsePercentage: 64 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://rapgenius.com/Eminem-rap-god-lyrics Vendor: Mozilla Version: 26.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AED95844-D82E-414D-B2C4-D0588632E0CC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AED95844-D82E-414D-B2C4-D0588632E0CC}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6E0BE30B-55C5-4106-A381-2371761CFF9F}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6E0BE30B-55C5-4106-A381-2371761CFF9F}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] DATAGRAM 2 : 2 : 2 : 

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

edit: I've removed you mail address from the error report for your protection (philipp)

i am running Firefox v26. I have tried installing the Lync client plugin from Micorsoft, and i do see the plugin .dll in the mozilla plugin folder afterwords, i make sure the config value is set to true for "loadplugin".. i try copying the plugin folder into the browser directory by hand as well (via all the explanations of how to fix this issue), but none of this works. i still get the "get me out of here" page when trying to open a live meeting which navigates my browser to the MS lync page.

unfortunately this may mean discontinuing my use of Mozilla if this issue cannot be resolved. Microsoft Office 360 and Microsoft Lync are seeing wide distribution now, and my company won't allow not migrating to it. but this now means i can no longer really use Firefox at work which is a very very sad day indeed.

bp-1ebfd562-c4f0-4c58-a7f9-b19962140128

crash usually happens when I try to upload a doc, after clicking on buttons like "upload resume" type. FF 26 freezes from time to time for about 5-7 sec and than look like everything comes back again.

crash and freeze might be related but they dont happens with the same frequancy. mostly freezes, crash is about twice a day.

addons I suspect are "flashblock" 1.5.17 and "Ads EWOQ Mobile Viewr 1.2" possibly "noscript"

while "Noscript" is not important, I cant do my work without "Flashblock" and "Ads EWOQ".

Ever since last week up to 2 weeks ago my Firefox Browser (26.0 Version) will just stop working and say (Not Responding) like ever 5-10 minutes, even reset the browser and even put it in Safe Mode still the same thing happened and it will freeze my computer to where I have to shut it down. Also I have run my Microsoft Security Essentials anti-virus, malwarebytes, and superantispyware software (not at the same time obviously) still nothing and run C Cleaner, and then if I am watching a movie, listening to music or playing a game in the browser or Spotify it will say plug-in not working and asks me to shut it down, same thing will long scripts and I don't understand this I am at my wits end what do I do? Because this is becoming ridiculous real quick! Thanks in advance for anyone who can help me answer this question!

My email can only be viewed in a split screen with another page sharing the screen. I don't know how to change the setting back so the email fills the entire monitor. No other site is shared with any other site.

I work online transcribing medical reports. Some of the time I have to run a quick search for information. Firefox has stopped blocking video popups. I read the articles about this, but I am losing valuable work time by stopping to write about it and don't have all day. WHY isn't there still an option to stop these? I'm going back to IE because this is frustrating and a ridiculous waste of time.

Imagiris Zoom, and a few other add ons, are enabled on my Firefox Browser. But when I right click to use, quite a few of them arent on right click menu. Have tried all help option , but add on menue still wont show up in right click options. Application Basics

Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

Extensions

Name: Contextual Google Image Search Version: 1.2 Enabled: true ID: {D46504D3-4959-4351-AED6-C7EA276DBB93}

Name: Download Manager Tweak Version: 1.0.5 Enabled: true ID: {F8A55C97-3DB6-4961-A81D-0DE0080E53CB}

Name: Google Image Search Version: 1.11 Enabled: true ID: {73007fef-a6e0-47d3-b4e7-dfc116ed6f65}

Name: Google Similar Images Version: 0.5 Enabled: true ID: nishan.naseer.googimagesearch@gmail.com

Name: Image Zoom Version: 0.6.3 Enabled: true ID: {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}

Name: imagiris Version: 1.2 Enabled: true ID: user@imagiris.txt

Name: Search by Image for Google Version: 1.2.0 Enabled: true ID: {ab4b5718-3998-4a2c-91ae-18a7c2db513e}

Name: Thumbnail Zoom Version: 1.4.3 Enabled: true ID: {E10A6337-382E-4FE6-96DE-936ADC34DD04}

Name: Thumbnail Zoom Plus Version: 2.7 Enabled: true ID: thumbnailZoom@dadler.github.com

Name: Zoom Page Version: 9.1 Enabled: true ID: zoompage@DW-dev

Name: IDM CC Version: 7.3.50 Enabled: false ID: mozilla_cc@internetdownloadmanager.com

Name: Norton Toolbar Version: 2014.6.5.1 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection Version: 12.0.5.3 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true extensions.lastAppVersion: 26.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Graphics

Adapter Description: AMD Radeon HD 7660G Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9900 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 3-21-2012 Driver Version: 8.942.7.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7660G Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSSL Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.3.1 Version in use: 3.15.3.1