Showing questions tagged: Show all questions
  • Archived

SERIOUS THREAT OF IDENTITY THEFT

Approximately 2 wks ago I allowed a support tek located in India to remotely access my computer to fix a problem I was having on my computer. After resolving the problem … (read more)

Approximately 2 wks ago I allowed a support tek located in India to remotely access my computer to fix a problem I was having on my computer. After resolving the problem he asked me for my credit card # so he could charge me for fixing the problem, which I had clearly advised him at the very beginning of our conversation I wouldn't give him remote access to my computer if there was going to be a cost involved.

He became very agitated and abusive and threatened to call #411 and report me to whomever answered that number.

In addition, HE REFUSED TO DISCONNECT FROM MY COMPUTER AND HE REMAINED ON THE PHONE AND IN MY COMPUTER, DURING WHICH TIME I COULD SEE HIS CURSOR MOVING ALL AROUND MY SCREEN!

IT FINALLY OCCURED TO ME THAT I COULD PROBABLY GET RID OF HIS PRESENCE ON MY COMPUTER BY SHUTTING IT DOWN, WHICH I DID. WHEN I REBOOTED MY COMPUTER, MY HOME SCREEN WHICH HAD BEEN LOADED WITH APPROXIMATELY 30 ICONS OR SO NO LONGER INCLUDED THESE ICONS!

NOTHING LIKE THIS HAS EVER HAPPENED TO ME DURING ALL THE YEARS I HAVE BEEN USING A COMPUTER & I AM BESIDE MYSELF WITH WORRY OVER THE POSSIBILITY THAT BEFORE I SHUT DOWN MY COMPUTER AND I COULD SEE HIM MOVING HIS CURSOR ALL AROUND ON THE SCREEN, HE WAS ABLE TO COLLECT ALL MY MOST IMPORTANT INFORMATION ----- BANK ACCT NUMBERS! 401K PLAN! ALL MY SAVED PASSWORDS TO ALL PERSONALL ACCTS! ---- YOU NAME IT, HE MUST HAVE BEEN COLLECTNG ALL OF THIS INFO TO USE AS HE WISHED IN THE FUTURE!

ARE THERE ANY STEPS I CAN TAKE TO PROTECT MYSELF FROM IDENTITY THEFT BY THIS TERRIBLE SUPPORT TEK, SHORT OF DESTROYING MY COMPUTER????!!!! YOUR IMMEDIATE REPLY WOULD BE SO GREATY APPRECIATED. THANK YOU. M.WINTERS.


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by myrnwin617 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Malwarebytes reports Firefox.exe as a trojan attempting to contact a separately reported bad IP address

Malwarebytes interrupted with a pop-up alert saying Firefox was trying to connect to IP address 167.71.99.170 (https://urlhaus.abuse.ch/url/348428/), which apparently mi… (read more)

Malwarebytes interrupted with a pop-up alert saying Firefox was trying to connect to IP address

167.71.99.170 (https://urlhaus.abuse.ch/url/348428/),

which apparently might be bad?

Interestingly, the above urlhaus link initially reported the hit on the IP address per a Pascal Geenens (@geenensp on twitter) who writes for a security blog at

Thanks to any and all who might be able to help!

-Log Details- Protection Event Date: 6/4/20 Protection Event Time: 4:18 PM Log File: 920f76a0-a6a0-11ea-9633-00ffc7e81200.json

-Software Information- Version: 4.1.0.56 Components Version: 1.0.920 Update Package Version: 1.0.25022 License: Premium

-System Information- OS: Windows 10 (Build 18362.836) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files (x86)\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0

-Website Data- Category: Trojan Domain: IP Address: 167.71.99.170 Port: 443 Type: Outbound File: C:\Program Files (x86)\Mozilla Firefox\firefox.exe


(end)

Asked by thompson.g 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

crash problem [I have Report ID]

Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not so… (read more)

Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not solve. I have 2 Report IDs:

1- Report ID: bp-53f7a982-8f99-42c4-b182-5d3a50200611 view link: https://crash-stats.mozilla.org/report/index/53f7a982-8f99-42c4-b182-5d3a50200611

2- Report ID: bp-fa282037-879a-490c-9fca-8b50d0200611 view link: https://crash-stats.mozilla.org/report/index/fa282037-879a-490c-9fca-8b50d0200611

Thanks for any help.

Asked by mhzavareh90 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

What is the proper procedure for reporting malicious links in Firefox Send?

I tried to post this question in the correct forum, but there is no option to choose Firefox Send as a product when asking a question. The Firefox Send forum at https://s… (read more)

I tried to post this question in the correct forum, but there is no option to choose Firefox Send as a product when asking a question. The Firefox Send forum at https://support.mozilla.org/en-US/questions/firefox-send appears to be empty and I didn't see a way to post there directly.

An email account at my school district was recently compromised and had sent out 122 malicious phishing links via Firefox Send before we stopped it and took control of the account back. I have the list of malicious Firefox Send links and I'd like to share them with the proper people at Mozilla so something can be done.

The files are all password-protected archives (I know the passwords) that contain malicious VBS files which have their code heavily obfuscated. I haven't yet tried to figure out what the VB scripts do - I was hoping a cyber security professional would be willing to take a look.

Someone please contact me so I can at least try to get the files taken down.

If I were to make a feature request for Firefox Send, it would be to add a button to report a file as malicious.

Asked by Brian G 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Need different bookmarks on different pcs

If I don't want the same Firefox bookmarks on every device, do I need to create different accounts for each device using Firefox? I avoided creating an account because I … (read more)

If I don't want the same Firefox bookmarks on every device, do I need to create different accounts for each device using Firefox?

I avoided creating an account because I didn't want one pc to override others. Now suddenly my office pc has had the bookmarks taken for ransom because I did not want what they were offering of syncing all my devices.

Will my bookmarks reappear if I create an account for that pc?

Asked by KatKan 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My Browser deleted itself and left a folder of old files on my desktop, WHY?

My Firefox Browser deleted itself somehow and microsoft edge took over as the default browser. I clicked on the browser in my task bar and a grey error box came up and s… (read more)

My Firefox Browser deleted itself somehow and microsoft edge took over as the default browser. I clicked on the browser in my task bar and a grey error box came up and said the short cut needed to be removed because foxfire.exe was not found. Then on my desktop I had a new folder called "Old Firefox Data".

I had a issue yesterday where I downloaded 2 Viruses (in a zipped folder) off the firefox secure transfer app because I thought it was a contract for work. My virus scan software removed the 2 trojan viruses and corrected the unauthorized changes to my computer.

How did the entire Firefox.exe disappear? Do I still have a problem? Thanks in advance!

Asked by nytxalamo 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My Firefox Browser Is Being Accessed Remotely and cetain formerly secure websites are changed to insecure. I need help in securing my MAC IOS

A group of experienced hackers have made my devices their target. They continue to remove any security I try to place on my computer, i.e., downloading developer apps wh… (read more)

A group of experienced hackers have made my devices their target. They continue to remove any security I try to place on my computer, i.e., downloading developer apps which allow them to administer the computer and devices.

They have maliciously targeted my business and sabotaged a lot of my apps so that they will not work. Going to the "Authorities" is a waste of time. so I will not discuss this.

I need help in tracing the street trash thugs who continue to access my computer, place malicious malware and worms on my computer so that it will not function at his required level, and replacing bonafide adds with fake apps so that they can control and conduct surveillance on all of my Apple Devices.

I have reported this problem to Apple and they are worthless. Not enough training, and the service is inferior.

I need upper level technical support to identify how they are manipulating my browsers so that they provide absolutely no security.

Malwarebytes is manipulated, Avast as well, and they have downloaded an app that allow them to share my screen and collect all of my passwords as they are individually entered.

Asked by expertsbk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

bycelebian

hi, i'm following a lot of guides to get rid of bycelebian.com redirect (at every pc startup a firefox session appears with a random page redirected from the bycelebian.c… (read more)

hi,

i'm following a lot of guides to get rid of bycelebian.com redirect (at every pc startup a firefox session appears with a random page redirected from the bycelebian.com website) but without success.

how can i remove this odd firefox calamity?

thank you!

Asked by barbatil81 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox browser on windows 10 forgetting recent sessions after update (of firefox)

My windows 10 is forcing me to update windows. If i ignore the warnings. it just kills my unsaved work and restarts my computer. To make it worse. After I start Firefox a… (read more)

My windows 10 is forcing me to update windows. If i ignore the warnings. it just kills my unsaved work and restarts my computer. To make it worse. After I start Firefox again is starts to update too. And after the update all my Open tabs and session info is completely killed. The first time it was annoying. be now it is a reason to go back to an other browser. The last time i checked i was still the owner of my laptop. and not Microsoft and not Mozilla!

If this bug is not fixed I uninstall Firefox. I need a browser i can rely on. not just doing what it wants.

M

Asked by SmartThinker 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Default search engine keeps changing to Yandex withouth my consent after firefox updated

Mozilla has an agreement with Yandex in my region. I understand the need for a sponsor, but I am very unhappy with my preferred search engine being changed to Yandex afte… (read more)

Mozilla has an agreement with Yandex in my region. I understand the need for a sponsor, but I am very unhappy with my preferred search engine being changed to Yandex after each Firefox update without my consent or knowledge.

Asked by baris.malcioglu 1 year ago

Last reply by Standard8 1 year ago

  • Archived

malware: need to identify it and uninstall

I clicked an .exe to download a zoom meeting list. It installed malware. I'm unable to go to add-on's, options, etc - it opens a blank page. Redirects webpages to all sor… (read more)

I clicked an .exe to download a zoom meeting list. It installed malware. I'm unable to go to add-on's, options, etc - it opens a blank page. Redirects webpages to all sorts of stuff like porn and IDK what. How do I identify and remove?

What can I provide to assist beyond this: seems the "root" URL is spontaneousguarded.com

Using Chrome, as I do not want to enter my info to ask for help on a compromised Firefox browser. Searching on Chrome doesn't bring anything up that can help an (NON-IT) person. I'm also unable to allow troubleshooting information using Chrome. Thank you!

Asked by kaspytek 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

tapufind virus

I have twice now been infected with the tapufind redirect virus. I'd like to know how to protect myself or safely remove it with a recommended software if it happens agai… (read more)

I have twice now been infected with the tapufind redirect virus. I'd like to know how to protect myself or safely remove it with a recommended software if it happens again. I have refreshed my firefox each time and that seems to fix it, but it has come back so.....

Asked by horse4shu 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

icelandsue.com

For the pass few weeks everytime I search this data harvesting website icelandsue.com tries to lead me to spam shopping sites. It was downloaded on to my hard drive furth… (read more)

For the pass few weeks everytime I search this data harvesting website icelandsue.com tries to lead me to spam shopping sites. It was downloaded on to my hard drive further Firefox.exe

I've tried everything to get rid of it my current security provider blocks it but I want some way to get rid of it altogether.

Asked by TheGoddess 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Is Babylon dictionary harmful for PC ?

Is Babylon dictionary harmful for PC ? I heard or read somewhere it is unwanted program. Just I scan my PC using Adware it removes it soon, though I add exception. Afte… (read more)

Is Babylon dictionary harmful for PC ? I heard or read somewhere it is unwanted program. Just I scan my PC using Adware it removes it soon, though I add exception. After each time I install the dictionary, I go to programs and features and uninstall its toolbar. Also, this process does not limit the function of Adware to allow Babylon works. I see we cannot neglect this software of translation as much as we are translators. It works easily on computer and can translate document just to click right shift + ctri So, for the mentioned reason it is very much helpful to us. But how to get rid off its ventures ? Thank you in advance

Asked by mohammad Ahmad 1 year ago

Last reply by LutraLutra 1 year ago

  • Archived

Unwanted Tab "Launchpage.org" opening everytime I open firefox

Hello firefox users. an Unwanted Tab "Launchpage.org" is opening everytime I open firefox. im pretty sure this is malware but can'r remove it/find anything related to it … (read more)

Hello firefox users. an Unwanted Tab "Launchpage.org" is opening everytime I open firefox. im pretty sure this is malware but can'r remove it/find anything related to it in control panel/browser settings, tried to trouble shoot through google but no help. it opens up even if ive saved google as my homepage.

please lemme know if this can be fixed without resetting firefox to defaults

Asked by sidtheblackdeath 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

fake extension

Hello This is a warning for the plugins section In the plugins section, there are a number of fake plugins called ledger live l of these plugins are counterfeit and steal… (read more)

Hello This is a warning for the plugins section In the plugins section, there are a number of fake plugins called ledger live l of these plugins are counterfeit and steal trapped users' money, and my $ 42,000 has been stolen this way. Sama, you can compare the samples in the plugins section of your site with the original sample to find out if the samples in your site are counterfeit. Thieves with small changes in the logo and name of this plugin have entered a fake version of it in the plugins section of your site and are engaged in stealing with titles like ledger live and similar in the plugins section of your site and steal Please prevent further theft and activity of these fake plugins In the following link, all plugins are fake except speedledger , and you can find out if they are fake with a simple research and comparison with the original plugin, and all Ledger live fake plugins to prevent further theft and security of users from the plugin section.

https://addons.mozilla.org/fa/firefox/search/?platform=windows&q=ledger%20live

Asked by chanchoa 1 year ago

Last reply by James 1 year ago