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Last year my laptop was hacked,so I changed my email address still using the same provider.How do I delete the old email from Firefox account before adding new email ??

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.… (read more)

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.au it is not what firefox have in my account

Asked by ken132 2 weeks ago

Last reply by FredMcD 2 weeks ago

Malware! My Facebook & Google accounts, have been significantly compromised! This may include a deeper hack into the OS (?). Words "appear", messages get "sent" before I even press "send". Often the document is still in edit mode!

bold textMalware! My Facebook & Google accounts, (have been significantly compromised! This may include a deeper hack into the OS (?). Words just "appear", the mes… (read more)

bold textMalware! My Facebook & Google accounts, (have been significantly compromised! This may include a deeper hack into the OS (?). Words just "appear", the messages get sent before I even press "send". Often the document is still in edit mode! When I do "send", I find that multiple duplicates were sent! What happened & what can I do about it?? Page frames flicker then realign. I don't trust fb anymore & What should I do? Both fb & google!! Google has most of my passwords! I've been watching it all degrade. Is the "Droid" Malware is suspected of anything.

Asked by KenBowler 1 day ago

Last reply by FredMcD 1 day ago

  • Archived

How can I remove "get-a-clip" from my Win 7 computer

As I recall, I picked up this when downloading Firefox. It's very annoying and I want it gone. When I attempt to remove it using add/remove programs, it persists. How do… (read more)

As I recall, I picked up this when downloading Firefox. It's very annoying and I want it gone. When I attempt to remove it using add/remove programs, it persists.

How do I banish it?

Thanks

John

Asked by bigbear0203 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

why on second usage, got slammed by hackers for money

the second time i tried to use firefox, i got slammed by a red screen advising i need call a Microsoft number. and i was supposed to sign in again and of course password.… (read more)

the second time i tried to use firefox, i got slammed by a red screen advising i need call a Microsoft number. and i was supposed to sign in again and of course password. this of course would have resulted in getting them into my account(s) or worse.

Asked by teflonbear 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Hi, I am using Firefox and can reach my default site OK but if I try any other site I just go to amazon every time

Hi, using Firefox I can connect to my saved home site OK, but if I try to connect to any other site I only go to amazon. This happens every time. For example if I delete … (read more)

Hi, using Firefox I can connect to my saved home site OK, but if I try to connect to any other site I only go to amazon. This happens every time. For example if I delete my home site address or open a tab and type in google earth I get onto the amazon site which then lists any products they sell which contain the words google earth. No idea how to stop it. Any ideas how to stop this please.

Asked by Trev00 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

after ridding firefox it still contains highjacker-how do I get rid ?

At least 3 different times I have tried to completely remove firefox because it has a highjacker porn site attached. EAch time it is put back in when I down load firefox… (read more)

At least 3 different times I have tried to completely remove firefox because it has a highjacker porn site attached. EAch time it is put back in when I down load firefox from your site at mozilla. Can you help me get rid of it. thanks...

Asked by forgivness 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

SERIOUS THREAT OF IDENTITY THEFT

Approximately 2 wks ago I allowed a support tek located in India to remotely access my computer to fix a problem I was having on my computer. After resolving the problem … (read more)

Approximately 2 wks ago I allowed a support tek located in India to remotely access my computer to fix a problem I was having on my computer. After resolving the problem he asked me for my credit card # so he could charge me for fixing the problem, which I had clearly advised him at the very beginning of our conversation I wouldn't give him remote access to my computer if there was going to be a cost involved.

He became very agitated and abusive and threatened to call #411 and report me to whomever answered that number.

In addition, HE REFUSED TO DISCONNECT FROM MY COMPUTER AND HE REMAINED ON THE PHONE AND IN MY COMPUTER, DURING WHICH TIME I COULD SEE HIS CURSOR MOVING ALL AROUND MY SCREEN!

IT FINALLY OCCURED TO ME THAT I COULD PROBABLY GET RID OF HIS PRESENCE ON MY COMPUTER BY SHUTTING IT DOWN, WHICH I DID. WHEN I REBOOTED MY COMPUTER, MY HOME SCREEN WHICH HAD BEEN LOADED WITH APPROXIMATELY 30 ICONS OR SO NO LONGER INCLUDED THESE ICONS!

NOTHING LIKE THIS HAS EVER HAPPENED TO ME DURING ALL THE YEARS I HAVE BEEN USING A COMPUTER & I AM BESIDE MYSELF WITH WORRY OVER THE POSSIBILITY THAT BEFORE I SHUT DOWN MY COMPUTER AND I COULD SEE HIM MOVING HIS CURSOR ALL AROUND ON THE SCREEN, HE WAS ABLE TO COLLECT ALL MY MOST IMPORTANT INFORMATION ----- BANK ACCT NUMBERS! 401K PLAN! ALL MY SAVED PASSWORDS TO ALL PERSONALL ACCTS! ---- YOU NAME IT, HE MUST HAVE BEEN COLLECTNG ALL OF THIS INFO TO USE AS HE WISHED IN THE FUTURE!

ARE THERE ANY STEPS I CAN TAKE TO PROTECT MYSELF FROM IDENTITY THEFT BY THIS TERRIBLE SUPPORT TEK, SHORT OF DESTROYING MY COMPUTER????!!!! YOUR IMMEDIATE REPLY WOULD BE SO GREATY APPRECIATED. THANK YOU. M.WINTERS.


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by myrnwin617 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can't get online, R click of FireFox icon lists catagories in Spanish, friend emailing me from Mexico last few days, does this sound like a virus

For last couple of days I have not been able to get online. I have Viasat satellite and it checks out, the folks there have confirmed their connection to my computer. R… (read more)

For last couple of days I have not been able to get online. I have Viasat satellite and it checks out, the folks there have confirmed their connection to my computer. Rebooting the modem and restarting my old dell (running Windows 7) reconnects through Firefox to the net. This is a recent change and may coincide with a friend vacationing in Mexico and sending me emails through my email account. Right clicking the Firefox icon reveals four categories in Spanish that say email, one says Firefox.rar. Is this a virus or other program that has messed up this computer's connection to the net. If not any ideas Thanks JT

Asked by jat3 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

how to get rid of weird default website "http://navigation.iwatchavi.com/"

I inadvertently downloaded some kind of virus and ended up sweeping my computer several times with two reputable programs. But no matter what I do, IE keeps opening on a… (read more)

I inadvertently downloaded some kind of virus and ended up sweeping my computer several times with two reputable programs. But no matter what I do, IE keeps opening on a page called "http://navigation.iwatchavi.com/" and I was weirded out enough to stop using IE and install Firefox anew.

THEN the website shows now on my Firefox.

It no longer seems to be a real virus according to Anti-Malware and Avast, but how can I stop showing the site and just get Firefox to go to my default browser Google?

I changed my browser settings online as well as locally, but no matter how many times I erase it, the Target in Startup ends up including the command for this site.

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" http://navigation.iwatchavi.com/

I obviously erase the website, clean it with the two antivirus programs, restart it, and it comes right back. It no longer happens on Chrome.

IT IS LIKE A GHOST! HELP!

Asked by Bobmich 5 years ago

Last reply by FredMcD 5 years ago