Firefox Support Forum

Hello, Just recently I've noticed when I navigate to a site that I have been going to for years, my mac trackpad no longer works for scrolling (nor the arrow keys, basically I cannot scroll at all). Sometimes, it is on a pop-up, but not all sites I'm having trouble with have pop-ups. I have not downloaded any new add-ons or added any security measures or anything like that, but I did recently complete a firefox update. I've done the usual clear cookies, shut down-restart that I use when all else fails to no avail. Any ideas?

My Website links embedded in email on Mac won't open in Firefox. This only started in the last day or two. They open if I change the default browser to Safari but not in Firefox. I am on the latest versions of OS and Firefox

I was experiencing this issue on my intel mac, but I've just upgraded and it also appears to be an issue on the replacement with an m2 chip.

I'll be using Firefox, when all of a sudden it locks up. Usually I think this could be an internet connectivity issue, but checking in a second browser shows I have connectivity. The next thing I try is to re-launch Firefox, where I am told that Finder cannot launch Firefox. Looking at the .app file in applications reveals the file is now 0 bytes large. I then download a fresh copy of Firefox and I'm back in business. I've noted this is appears to occur right after a patch is released.

I can't say I've noticed the same issue on my personal mac, although I tend to turn that off more regularly.

When I copy the URL of something on the web and save it to a new email, Firefox immediately changes it to a picture. I am creating a list of URLs. I then have to find the (carrot?) click it and eventually get the the URL back to "plain Link". I then have to repeatedly attempt to do a return so I can continue entering below the URL. Why do you make this so hard? How can I stop the change in the first place?

Thank You

Starting today, Sep 1, 2023, any link I click on in Outlook for Mac version 16.76.2 (23082700) starts Firefox 117.0 but will NOT open a tab with the page that the link has sent to it. All it does is start Firefox with a New Tab and nothing else happens. This is happening from emails from all different senders. The only way currently I can get an email link to work is to start Firefox first, then click on the link in the email message which will then open the website. THIS IS VERY ANNOYING! This has never happened since I've been using Outlook for Mac since 2017. I've included a screenshot example of the link in the email that Firefox should be following but doesn't.

Firefox is my default web browser. When I turn on my computer to check my emails in the morning, I usually have links sent by friends/family or work. I have always been able to simply click the link and when Firefox opens it goes straight to the link. Not since the latest update. Firefox opens, but the tab remains blank as if I never clicked the link. I have to go back to my email app and re-click the link for Firefox to open it. Then it does. It will open the link as well if I open up Firefox beforehand. I tried to Refresh and default every setting but Firefox remains unable to open links upon first startup. I also deleted and re-installed Firefox but I continue to have the issue. Any ideas? Thanks!

I'm having problems with CPU usage (and Mac temperature) after last update in the full screen mode (I use a firefox extention). It may be changed something in last update? When normally in my daily use of firefox I don't have any problems about my pc temperature. Plus it happens that the external links like the Zoom from Firefox to the application or the the "favourites" link pages I added on my dock don't work at the first click, but I have to wait firefox to open, after I click the first time, and then I can open the favourite from my dock

I think you just installed a new version, because a Firefox page popped up, and all the other pages I have open "stopped" working. Maybe because some extension stopped working? Actually a lot of extensions stopped working. I hope when I push the "share data" button down there it'll send you my extensions list.

"Stopped working" means sometimes nothing displays at all; I can't get white-on-black to work; other things I can't remember. This was working a couple of hours ago and suddenly it isn't. So, can you tell me how to back up to a Firefox that works for me?

P.S. I got a this-tab-just-crashed message while reading the troubleshooting info window. Luckily restoring the tab remembered what I'd typed.

Hello,

since yesterday I cannot use Firefox anymore; nothing works; cannot load any website when I can with Safari on macbook runnin 13.2.1 and firefox runs OK on my android phone. I have tried essentially all the suggestions I found on the Mozilla web site. No success. May you help me ? Thank you. Isabelle.

URL links in Mac Mail have suddenly stopped opening when the Firefox app is not running. Clicking on a link will open Firefox, but will stay on the homepage and not continue to the clicked URL.

A few weeks ago a small link of the current page started appearing at the bottom of the page when playing videos on every website on every device that has Firefox. Ive seen this link before but it always goes away when I put the video in full screen. A temporary fix is going to another tab and switching back. This makes it go away until I see another video.

Just recently I noticed that if I click a desktop shortcut or email link, it opens Firefox to the home page. The only way a shortcut will open the specific page is if Firefox is open already. This happens if I select opening a link in a new tab or new page. Again, this never used to happen until very recent.

Also, this only happens with Firefox on my Mac. On Windows, Firefox doesn't need to be open already in order for the shortcut to open the specific page.

Hello,

I rebooted my Mac and all of sudden I can't get to any websites using Firefox. I'm using Chrome now so I can work. However, my preference is to use FF. Can someone please help me?

Thanks, -Jerome

On my iMac, running Ventura 13.5.2, my Firefox (primary) browser, running 117.0.1, all of a sudden began running way beyond slow; it appeared to do so -to some extent- also with Chrome as well, but Safari appeared to press through the problem and has taken the primary spot until I can figure out what has/is happened/happening?

I have closed-out each (numerous times), and performed reboots of all (apps and computer), only with what appears to be worsening performance. Similarly, I have run anti virus, cleanup, and non-essential file removal all without any positive results?

Ultimately, when I open Firefox on the iMac, I am looking at the opening (blank)Tab, and when I request any search, it just sits there...

Because the program appears to be operating correctly on the MacPro13 (this computer), the problem obviously exists on the main (iMac) computer but I cannot figure out exactly what is causing it, and how to eliminate it?

If I completely remove it from the iMac's HD, will downloading a new copy remove all saved tabs, settings, etc. (basically, starting anew)?

I was trying to copy a you tube link and paste it into my hotmail email. Although I could paste the link into a search bar within the hotmail email page it wont let me paste it intoan actual new email I want to send. Ive reinstalled firefox with no success. This problem doesnt occur in chrome or safari. Any ideas? Thanks