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My downloadhelper wont download

My downloadhelper wont download the download bar will pop up i rename it and click download but it doesn't pop and move to download Que i have re-installed firefox and Dw… (read more)

My downloadhelper wont download the download bar will pop up i rename it and click download but it doesn't pop and move to download Que i have re-installed firefox and Dwhelper and updated dwhelper.

Asked by Riass66 5 years ago

Last reply by jscher2000 5 years ago

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Why does scroll bar for up and down scrolling disappear?

Can't control up and down scrolling on pages or open window because the scroll bar or bars (located at right side on prior computers) disappears in using my new iMac Yose… (read more)

Can't control up and down scrolling on pages or open window because the scroll bar or bars (located at right side on prior computers) disappears in using my new iMac Yosemite OS X 10.10.5 computer.

Asked by chitwin72 4 years ago

Last reply by jscher2000 4 years ago

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How much money did Mozilla get from Google/Instart/etc to make this Swiss Cheese of a Software Release ?

Realize that Firefox has a lot of unpaid developers. But this Firefox 57 really has quite a few security flaws and easy-pathologies. New pathologies discovered : None o… (read more)

Realize that Firefox has a lot of unpaid developers. But this Firefox 57 really has quite a few security flaws and easy-pathologies.

New pathologies discovered : None of the available ad blocker ADD-ONs work. All of them, even when enabled, allow more-or-less all ads.

This level of non QA could only be by design. It is hoped that Google/Instart/etc paid you a LOT of money for this Swiss Cheese of a browser.

It's FREE! But, thanks but no thanks.

Asked by 3.2920 2 years ago

Last reply by 3.2920 2 years ago

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Unable to add OneTab to the Toolbar

Hi, I'm asking this question again as I may not have explained the problem correctly in my earlier question related to the same topic. I have installed OneTab to my Firef… (read more)

Hi,

I'm asking this question again as I may not have explained the problem correctly in my earlier question related to the same topic.

I have installed OneTab to my Firefox and it doesn’t show up in the toolbars. It is showing as 'Enabled' in the Extensions list and in 'Additional Tools and Features' it shows without an icon but with the title that says ‘Send tabs to ‘OneTab’. On hovering, this area seems to be active. However, unlike other icons there, I am unable to drag and drop this to the toolbar.

I have already tried the following:

1. Disabled all other extensions but Onetab and restarted Firefox. 2. Removed all other extensions but OneTab and and restarted Firefox. 3. Removed all extensions including OneTab and re-installed just OneTab after restarting Firefox. 4. I removed Firfox and re-installed it and re-installed just OneTab.

None of these steps helped me. Please advice on how to solve this.

Thanks

Asked by DOODAD 5 years ago

Last reply by the-edmeister 5 years ago

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Why is AdBlock suddenly not working? How has Ask become my default search engine no matter what I do?

Suddenly this afternoon I get horrible video ads on my Firefox screen. I reloaded AdBlock and they're still there. Also and equally out of the blue, Ask has become my def… (read more)

Suddenly this afternoon I get horrible video ads on my Firefox screen. I reloaded AdBlock and they're still there. Also and equally out of the blue, Ask has become my default search engine and remains so, no matter how many times I have selected Google and deleted Ask. I have been a loyal Firefox user for many years but I do not want ads and I do not want Ask!

Asked by Zombateen 4 years ago

Last reply by jscher2000 4 years ago

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yahoo search page problem

I love you guys, been using firefox for many years and have been enduring this yahoo shits for a few years, and now it started to pisses me off everytime when it appears.… (read more)

I love you guys, been using firefox for many years and have been enduring this yahoo shits for a few years, and now it started to pisses me off everytime when it appears. Can't you guys fix the problem? Why do you let another search engine company to piss off your own supporters? that baffled me?

Asked by joetjiam 4 years ago

Last reply by Moses 4 years ago

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Issue with menu type and bookmark images when using Mac transparency

Closing as a duplicate of /questions/1159272 -J99 A while ago I upgraded my Mac to OS X 10.10.5.. Two weeks ago I also switched to using the system’s transparency option… (read more)

Closing as a duplicate of /questions/1159272 -J99

A while ago I upgraded my Mac to OS X 10.10.5.. Two weeks ago I also switched to using the system’s transparency option for menus en windows. In Firefox I suddenly noticed a few things (see also the attached images below):

When Transparency is turned ON:

1. The rendering of type in the FF toolbar pull down menus is noticeably more bold than in the menus from the system bar.

2. Bookmark images in the FF toolbar menus are much darker then those in the system bar menus (in a mouseover they become lighter again).

When Transparency is turned OFF:

Same differences, although less outspoken. But no difference in passive state and mouseover.

Besides that the effect is ugly and unattractive, the type becomes less readable (cluttered and unsharp), especially on dark backgrounds.

Safari and Chrome don't have this problem.

It should be noted that I still use a Cinema HD screen, not a retina screen.

Question: Is this intended behaviour or an issue that should be reported? Is there some setting in FF that can correct this?

Asked by Basicsman 3 years ago

Last reply by John99 3 years ago

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Firefox won't go full screen, taskbar does not hide.

Firefox won't autohide the taskbar. In about:config autohide is set to true. I wanted to try deleting my plist, but couldn't find it. I've turned all the add-ons off and… (read more)

Firefox won't autohide the taskbar.

In about:config autohide is set to true. I wanted to try deleting my plist, but couldn't find it. I've turned all the add-ons off and nothing helped.

I'm running OSX 10.10.4 and Firefox 40.0.3

Asked by PatDowd 4 years ago

Last reply by cor-el 4 years ago

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Problems wirth Times litterary supplemnet

Hello When I ope TLS it close after 2 seconds http://www.the-tls.co.uk/tls/ .Instead I get a error-message 404. Why. Works with Safary and Opera Thanks for an answer … (read more)

Hello

When I ope TLS it close after 2 seconds http://www.the-tls.co.uk/tls/ .Instead I get a error-message 404.

Why. Works with Safary and Opera

Thanks for an answer

Asked by Anders-PC_2 4 years ago

Last reply by cor-el 4 years ago

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When I go to "Tools" / "Plug-Ins" and click on "Check To see If Plugins Are Up To Date" it goes to Mozilla Check Your Plugin Page, but fails to show plugins

locking as a duplicate or extension of https://support.mozilla.org/en-US/questions/1045661 When I go to "Tools" / "Plug-Ins" and click on "Check To see If Plugins Are Up … (read more)

locking as a duplicate or extension of https://support.mozilla.org/en-US/questions/1045661

When I go to "Tools" / "Plug-Ins" and click on "Check To see If Plugins Are Up To Date" it goes to Mozilla Check Your Plugin Page, but fails to show plugins or checked plugins update status. I am using OS X 10.10.2 / Firefox 35.0.1 / February-7-2015

https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update

Tried, re-installing over original, clearing cookies, clearing cache and starting in Safe Mode to no avail. Mozilla has gone of track once again. Situations like this are among the causes for Firefox rapidly losing Browser share. Another ridiculous oversight and there's never any support for when things do go awry. No professional concern, with a competent cause and cure. none.

Ironically the "check to see if your plugins are up to date" web site loads the plugins and their update status in Safari and Chromium. But still does not show the plugins or their update status when loaded in Firefox 35.0.1 on OS X 10.10.2.

Need info and a fix, please... Thanks! Whitebuck

Still wondering why, you're losing users

Asked by Whitebuck 5 years ago

Last reply by Whitebuck 5 years ago

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in person help

About "Be Nice" .. not so nice below, BUT I AM SIMPLY FED UP WITH FIREFOX SCREWUPS ... YES, SWITCHING TO GOOGLE CHROME, BUT I NEED THIS FIXED TO GET MY DATA BACK AND EXPO… (read more)

About "Be Nice" .. not so nice below, BUT I AM SIMPLY FED UP WITH FIREFOX SCREWUPS ... YES, SWITCHING TO GOOGLE CHROME, BUT I NEED THIS FIXED TO GET MY DATA BACK AND EXPORT :

Once again ... Firefox has destroyed my bookmarks, add-ons etc. when I "updated" Firefox ... Macbook Pro OS X

in the past, I have cumulatively taken hours to fix this -- on 4-5 occasions of the SAME PROBLEM (read: unfixed by Mozilla/Firefox)

a) why cant Firefox get their stuff together? .. WHY DOESN'T MOZILLA/FIREFOX FIX THIS !!!!


b) do they think my time is free? how can they, getting paid for their software development, expect me to lose money away from my business every time I "upgrade" ... so presumptious, so offensive, so oblivious to its "clients"

c) I don't know of any ... any ... any .... any software developer that requires a user to fix it's software -- again sometimes taking hours, including trying to find Help like this Mozillla user "support" input -- after an "upgrade" ... simply unbelieveable, simply UNACCEPTABLE ... TO YOU FIREFOX PEOPLE OR ITS REPS ... WILL YOU PLEASE FIX THIS ISSUE AND GET WITH THE 21ST CENTURY? ....

d) WHERE IS THE “SUPPORT"? .. where is the IN PERSON support that is going to fix my computer after screwing up my long input data gathering with their so-called "upgrade" ???? Two things are for sure: 1) it's gonna get fixed and 2) I'm certainly not going to spend any more of my own time and lose money from my business to fix Firefox's programming screwups. DON’T KNOW OF ANY … ANY … ANY … ANY company that does not have IN-PERSON SUPPORT … software and its functions are complex .. they need to be supported through interpersonal interaction … every other company in the world knows this … why not Mozilla???? I just don’t get it.

e) For past and present, even this "help" note, where do I invoice Mozilla for my time lost? ... where headquarters? .. accounts payable?/ I assume one of the non-Mozilla, non-person reps knows the answer to this ... surely they don't expect me to lose money by way of their "upgraded" product.

f) As one of you reps sugggested last time this happened : "well you chose Firefox, ... if u don't like problems, go use another browser" ... gee, that's good customer support ... our product sucks so use another -- geez.

g) Indeed I now intend to use another, but I will first be satisfied by Mozilla/Firefox's restoration of my computer, cumulative time lost and literal restoration of data exactly as was before the "update", and the payment by Mozilla for all my time in trying to remediate this and if any data lost, the historical time used to cumulate and enter such data.

If anyone out there in the GREAT MOZILLA/FIREFOX ABYSS knows anything about their products and their continuing failures, please respond to my questions above.

I expect someone at Mozilla or a rep thereof to, for once, BE ACCOUNTABLE FOR THEIR FAULTY PRODUCTS AND CUMULATIVE STRESS BURDEN AND MONEY LOST BY CUSTOMERS.

I AM LOSING MONEY AS I SPEAK, AS I DON'T HAVE ACCESS TO MY BOOKMARKS WHICH I NEED AT-THE-READY WHEN WORKING ... SO … SOMEBODY, SOMEWHERE, FIX THIS NOW!! _________ Again, not so nice, but perhaps a reader can understand my ongoing frustrations. NOTHING PERSONAL TO ANY INDIVIDUAL PERSON. I AM ADDRESSING ORGANIZATIONAL ISSUES.

GRATEFUL_DAD

[Profanity removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Grateful_Dad 3 years ago

Last reply by guigs 3 years ago

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Why am I not getting support?

I don’t want to be rude or disrespectful towards you volunteers at Mozilla Support, but I wonder why I don’t get any support on two questions I posted here. The first one… (read more)

I don’t want to be rude or disrespectful towards you volunteers at Mozilla Support, but I wonder why I don’t get any support on two questions I posted here.

The first one was posted almost 1 month ago ( https://support.mozilla.org/en-US/questions/1157093 )… The second one 10 days ago ( https://support.mozilla.org/en-US/questions/1159272 actually a repost of the first one with a shorter and clearer explanation of the issue - I thought that might help, and there was also a banner on top of the page about an issue at the support forum)...

Essentially what I ask for is a confirmation of the issue and whether or not I could file it as a bug. Not really complicated, I thought.

Why are my questions ignored for such a long time?

Asked by Basicsman 3 years ago

Answered by Basicsman 3 years ago

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No plugins appear on Plugin Check page on Mac

I'm running Firefox 35.0.1 on a MacBook running OSX Yosemite. I open the Add-ons Manager, navigate to Plugins, and click "Check to see if your plugins are up to date". Th… (read more)

I'm running Firefox 35.0.1 on a MacBook running OSX Yosemite. I open the Add-ons Manager, navigate to Plugins, and click "Check to see if your plugins are up to date". This takes me to the Plugin Check page. However, none of my plugins are listed on that page. I use Firefox as my primary browser and mainly work on Windows machines. I'm new to Mac, so perhaps that's the problem.

Any suggestions, tips, or other help would be appreciated.

Thanks in advance!

Asked by Pocketsidewalk 5 years ago

Answered by philipp 5 years ago