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  • Archived

Firefox updated itself when I started it and my bookmarks and passwords are gone. How can I retore them?

When I last closed it, there were about five windows opened with many tabs I planed to return to. I am using a Mac. Firefox is not sync'd. I've spent a month slowly switc… (read more)

When I last closed it, there were about five windows opened with many tabs I planed to return to. I am using a Mac. Firefox is not sync'd. I've spent a month slowly switching from Safari to Firefox. Created a lot of new and original bookmarks and logins. The loss is a real setback. It opens in a new profile it created. "Old Firefox" is not on my computer. I've read somewhat similar problems. The solutions seem very complex and do not seem to apply. Any way I can restore my work?

Asked by AlixLane 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Often times the toolbar bookmarks dont show

I can fix it by unchecking bookmark toolbar and rechoosing it, but like 4 times a week all the bookmarks and folders from the toolbar dissapear and only 1 folder shows. H… (read more)

I can fix it by unchecking bookmark toolbar and rechoosing it, but like 4 times a week all the bookmarks and folders from the toolbar dissapear and only 1 folder shows. How do I prevent this from happening again?

Asked by justinhustles 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

I'm sure that a page is secure but i cannot open that and appear SSL_ERROR_HANDSHAKE_FAILURE_ALERT, that i don't find the link to force the opening. How i can d

'm sure that a page is secure but i cannot open that and appear SSL_ERROR_HANDSHAKE_FAILURE_ALERT, that i don't find the link to force the opening. How i can d

Asked by ppferrara 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Not all bookmarks are syncing

I have many, many bookmark - all the the toolbar folder. Most of them sync, but a few folders won't for some reason. "Sync now" seems to have no effect. I used to use Xm… (read more)

I have many, many bookmark - all the the toolbar folder. Most of them sync, but a few folders won't for some reason. "Sync now" seems to have no effect.

I used to use Xmarks, and Xmarks had a lot more control over syncing. You could force upload (overwrite server) and force download (overwrite local), for one thing - that could often be used to fix sync issues. You could also view your server bookmark list online (via web).

How can I troubleshoot this? Or how can I force a sync?

Asked by cbp67 1 year ago

Last reply by Standard8 1 year ago

  • Archived

Where are my existing Questions etc from the "Firefox" account linked to this new system?

Where are my existing Questions etc from the "Firefox" account linked to this new system? It promised that they would be linked if I used the same email. Nothing is in my… (read more)

Where are my existing Questions etc from the "Firefox" account linked to this new system? It promised that they would be linked if I used the same email. Nothing is in my Profile - I want my list of previous Questions !!!

Should have send everyone email warning of this. New account creation page should have option to enter existing UserName & be sent an email, so you know what email was being used. Over the years there have been many. Also different emails for "Get Satisfaction" (Is that defunct?) & for sending questions to Developers and AddOn authors...

I used the address that I found searching old email for announcements sent by Firefox/Mozilla, so it SHOULD be the one I used "here."

Asked by FireFoxSucks 10 months ago

Last reply by FireFoxSucks 9 months ago

Firefox locks up. Cannot Force Quit

The latest Firefox update locks up my Mac OS 10.14.6. Force Quit does not work. Cannot shut down properly, or at all, unless using the power key. Did not have this pro… (read more)

The latest Firefox update locks up my Mac OS 10.14.6. Force Quit does not work. Cannot shut down properly, or at all, unless using the power key. Did not have this problem until I updated four days ago. I have to run 32-bit because of other applications.

Asked by mhougland 6 days ago

Last reply by FredMcD 6 days ago

  • Archived

Firefox won't load on my MaxBook Pro running OS 10.12.6, It appears to downloads, but it can't be found.

MacBook Pro appears to download Firefox from Safari, but it never opens and the download file never makes it to downloads folder so I can start it, or anywhere else on th… (read more)

MacBook Pro appears to download Firefox from Safari, but it never opens and the download file never makes it to downloads folder so I can start it, or anywhere else on the laptop's HD. On the 10th try a prompt required I load Firefox on second device (for backup), which I did and is now running on my iphone perfectly, but Firefox just won't open on the MaxBook.

Asked by larickhill 2 years ago

Last reply by mattcamp 2 years ago

  • Archived

Selecting item from select menu erratic

When I click on a select menu to choose an option it either flashes up and then closes before I can select or I select an option and it closes without changing to my sele… (read more)

When I click on a select menu to choose an option it either flashes up and then closes before I can select or I select an option and it closes without changing to my selection. If I hold down the left click it keeps the menu open and I can then choose my option, the dropdown closes but hasn't selected my choice of option. Attached is an animated gif demonstrating the problem

Asked by Paul.Frost 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Activity ID: 00000000-0000-0000-c501-008003080039 Relying party: Outlook Web App Error time: Mon, 19 Mar 2018 15:20:18 GMT Cookie: enabled

Having issues opening OWA on Firefox. Never had this problem before, only today. Error message says: Activity ID: 00000000-0000-0000-c501-008003080039 Relying party… (read more)

Having issues opening OWA on Firefox. Never had this problem before, only today.

Error message says:

   Activity ID: 00000000-0000-0000-c501-008003080039
   Relying party: Outlook Web App
   Error time: Mon, 19 Mar 2018 15:20:18 GMT
   Cookie: enabled
   User agent string: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:59.0) Gecko/20100101 Firefox/59.0

Asked by ken79 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

My bookmarks and history are gone and cannot be restored after AdobeFlash update.

My grandmother installed an update to Adobe Flash, however there were "extras" that got downloaded along with the Flash update. Since then, she has lost her bookmarks and… (read more)

My grandmother installed an update to Adobe Flash, however there were "extras" that got downloaded along with the Flash update. Since then, she has lost her bookmarks and history and any new bookmarks/history is not recorded. At first, she received an error message that her bookmarks and history were being used by another program and could not be accessed, so I removed all those extra programs that came with the Flash update and her bookmarks/history returned. Then she received a message along the lines of "The Bookmarks and history system will not be functional" which cleared up after a reboot. Now nothing seems to work. I tried restoring them from a backup but it said it was unable to restore. As a last ditch effort we do have an Old Firefox Data, but it's from 2014 so I'd like to try getting her more recent stuff back before resorting to the old data.

Asked by Yecats 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox crashes using google drive-I try to access my google drive docs and no luck-crashesd EVERY TIME

This has happened and I have reinstalled firefox 3 times. Still no luck: AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid… (read more)

This has happened and I have reinstalled firefox 3 times. Still no luck:

AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid1-HAV2inXAnQPIeA%40jetpack:2.0.2,uBlock0%40raymondhill.net:1.17.2,%40flash_debugger:6.0.5,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:7.3.5,YoutubeDownloader%40PeterOlayev.com:4.0.92,nimbusscreencaptureff%40everhelper.me:12.4.1,artur.dubovoy%40gmail.com:16.2.8,%7B3CF3766A-04BC-45F4-88FF-037C0DA371C6%7D:3.4.0,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:3.2.1,%7B35d6291e-1d4b-f9b4-c52f-77e6410d1326%7D:4.26.13.0,%7B6acd0f4d-ab79-4b79-9b28-8bde65ae355c%7D:1.2,fxmonitor%40mozilla.org:2.8,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat%40mozilla.org:2.0.1,webcompat-reporter%40mozilla.org:1.0.0 BuildID: 20181030165643 Comments: I STILL CANNOT ACCESS GOOGE DRIVE!!!!!!!

ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1542407644 DOMIPCEnabled: 1 Email: chia6000@yahoo.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541193066 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 172992 StartupCrash: 0 StartupTime: 1542407492 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":71,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1622","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac16,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":16400,"resetDate":17453},"addons":{"activeAddons":{"jid1-HAV2inXAnQPIeA@jetpack":{"version":"2.0.2","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A very lightweight add-on that allows you to watch YouTube™ videos using Flash® Player.","name":"YouTube™ Flash® Player","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"nimbusscreencaptureff@everhelper.me":{"version":"12.4.1","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Screen Capture FULL Web page or any part. Edit screenshots. Upload to Nimbus, Slack, Google Drive","name":"Nimbus Screen Capture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"@flash_debugger":{"version":"6.0.5","scope":1,"type":"extension","updateDay":17510,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Flash Debugging Evolved","name":"Flash Debugger","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"YoutubeDownloader@PeterOlayev.com":{"version":"4.0.92","scope":1,"type":"extension","updateDay":17634,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download YouTube Videos in MP4, FLV, WEBM, 3GP and more (High Defintion and iPod compatible High-Qua","name":"1-Click YouTube Video Downloader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"jid1-o2qEVrZ4t5FJWu@jetpack":{"version":"0.1.9","scope":1,"type":"extension","updateDay":17679,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Play YouTube Videos in Flash or HTML5 Player","name":"Flash-HTML5 for YouTube™","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.3.5","scope":1,"type":"extension","updateDay":17744,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download Videos from the Web","name":"Video DownloadHelper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{bee6eb20-01e0-ebd1-da83-080329fb9a3a}":{"version":"3.2.1","scope":1,"type":"extension","updateDay":17771,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download flash games and videos with a single click.","name":"Flash and Video Download","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{6acd0f4d-ab79-4b79-9b28-8bde65ae355c}":{"version":"1.2","scope":1,"type":"extension","updateDay":17773,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Restore Classic YouTube!","name":"YouTube Classic","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773,"signedState":2},"{3CF3766A-04BC-45F4-88FF-037C0DA371C6}":{"version":"3.4.0","scope":1,"type":"extension","updateDay":17777,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Collect and bookmark the best of web for yourself or with friends.","name":"Padlet Mini","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"uBlock0@raymondhill.net":{"version":"1.17.2","scope":1,"type":"extension","updateDay":17825,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"screenshots@mozilla.org":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"webcompat@mozilla.org":{"version":"2.0.1","scope":1,"type":"extension","

Asked by chia6000 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why does firefox sync does not sync my bookmarks?

I've recently bought a new laptop. On my old laptop I used Firefox and synced my bookmarks. Now I login on my new laptop and try to sync the bookmarks from my old laptop … (read more)

I've recently bought a new laptop. On my old laptop I used Firefox and synced my bookmarks. Now I login on my new laptop and try to sync the bookmarks from my old laptop but nothing shows up... Please help.

Asked by MarcianoDB 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Menu doesn't show up in my website

This is my website: www.sonicmeal.com It works properly on other browsers, but in firefox when I open the latel menu it appears empty making navigation impossible! I've … (read more)

This is my website: www.sonicmeal.com

It works properly on other browsers, but in firefox when I open the latel menu it appears empty making navigation impossible! I've not found any solution!

Ideas? Thanks!

Giacomo

Asked by giacomomaraboli 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Donated, shown as £1 on statement, should be more, bank frozen account as looks 'suspicious' saying hackers often test with small amount first. Pls clarify

Donated to Mozilla which is shown on statement as £1. Should have been more. Bank have frozen account because apparently fraudsters often start with small amount to test … (read more)

Donated to Mozilla which is shown on statement as £1. Should have been more. Bank have frozen account because apparently fraudsters often start with small amount to test if they've successfully breached security of account. Any thoughts please? Thanks

Asked by Tomsk6 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Firefox crashes

Mac OS 10.10.5, MacBookPro11.3... Does not open -- Dialogue says : "crashreporter cannot be opened because of a problem.Check with the developer to make sure crashreporte… (read more)

Mac OS 10.10.5, MacBookPro11.3...

Does not open -- Dialogue says : "crashreporter cannot be opened because of a problem.Check with the developer to make sure crashreporter works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X".

Click Report to see more detailed information and send a report to Apple.

Re Install has not solved problem.

Asked by mark75 2 years ago

Last reply by FredMcD 2 years ago