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  • Archived

Constant Firefox tab crashing

So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you t… (read more)

So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you to a specific login window will crash more often.

For example, there is a site from Naver, whenever I try press login, a window for the signup will popup and then immediately crash. I can't even type a single letter on the login screen.

YouTube has also been a problem whenever I try to watch some videos. I sometimes have to refresh up to 10 or more times to make it to work.

I've tried the safe mode and the problem still persists. It seems like other browser is having some similar problems, so I am assuming there is something wrong with my hardware, but I don't know how to pin it down.

Can someone help me with this problem?


Support ID

bp-22b6355b-a119-44b2-a405-d5cd22160331

Asked by skypasser 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Realms (protected directory), FF 83.0, OSX 10.14.6

Since the update, I'm unable to access ANY protected directories on any sites (those where a small modal dialog box appears at the top of the page asking for a uid/pwd pa… (read more)

Since the update, I'm unable to access ANY protected directories on any sites (those where a small modal dialog box appears at the top of the page asking for a uid/pwd pair and displaying the name of the realm above that). The dialog box doesn't even appear, the page does not change from its previous location, and the "I'm thinking" animation in the tab continues forever without ever seeing an error message.

Any suggestions? Must I downgrade? (uck)

Asked by buggyisalreadytaken 2 years ago

Last reply by buggyisalreadytaken 1 year ago

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Firefox 83

Okay I just uploaded the new version of firefox I think 83, and every time I restart my computer or anything like that I have to re-log back into EVERYTHING. All my googl… (read more)

Okay I just uploaded the new version of firefox I think 83, and every time I restart my computer or anything like that I have to re-log back into EVERYTHING. All my google accounts everything that require a password. It has for the most part my passwords saved but it i a huge hassle especially since I work from home it eats up a lot of time.

It doesn't save my tabs I had left open either. I can get them back when I go to sync tabs but I have to do it one at a time. It literally takes me back to the "Important News: Changes to your Firefox" page every time and its been days and its super frustrating. If I have to do this every time I will have to switch over to chrome which would be a bummer. I have tried fixing it in my preferences section of firefox and made sure everything is lining up there so it should be saving my info but no matter what I do it just takes me back to that page along with my ad blocker and honey page as if it was my first time signing in

Please help I can't do this every time I log in

Asked by Raquel 2 years ago

Last reply by Raquel 1 year ago

  • Archived

Facebook is glitching due to Firefox browser

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my… (read more)

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my phone and I was able to do both with them all. But I still can't in Firefox. I've checked to make sure I'm updated, and I am. So she suggested I reach out to you. Should I try uninstalling Firefox and re-installing? I'm assuming I'll lose my history? Thank you!

Asked by tea4thee 2 years ago

Last reply by Trainmanhowe 1 year ago

  • Solved
  • Archived

Cannot login Amazon with Firefox

I am switching from Safari to Firefox. My login to Amazon no longer works, I get the following message. Any suggestion for how to fix this? Thanks. File not found Firefo… (read more)

I am switching from Safari to Firefox. My login to Amazon no longer works, I get the following message. Any suggestion for how to fix this? Thanks.

File not found

Firefox can’t find the file at moz-extension://1119a7fa-a36f-3a4d-869a-ae79f68cb468/www.amazon.com//ref=as_sl_pc_tf_lc?&tag=alysion-20&camp=216797&creative=493901&linkCode=ur1&adid=0RP9SD4SM6SCX750MNZD&&ref-refURL=http://fotosaics.com/.

   Check the file name for capitalization or other typing errors.
   Check to see if the file was moved, renamed or deleted.

Asked by Sue 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Sorting bookmarks on an Apple doesn't work (?)

Hi: I located the following instructions for sorting bookmarks: "Click Bookmarks and then click the Show All Bookmarks bar at the bottom. Right-clickHold down the Ctrl ke… (read more)

Hi:

I located the following instructions for sorting bookmarks: "Click Bookmarks and then click the Show All Bookmarks bar at the bottom. Right-clickHold down the Ctrl key while you click on the folder you want to sort, then select Sort By Name. The bookmarks in that folder will be sorted alphabetically.".

I followed them, got to sort but nothing happened regardless how many times I tried. Is this supposed to work on an Apple?

Thanks.

Asked by Sue 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Why is Firefox preventing me from opening links by closing it down?

Hello, I have been having weird problems with my Firefox since I tried getting back to using it. I have reset everything before using it again. I changed the language b… (read more)

Hello,

I have been having weird problems with my Firefox since I tried getting back to using it. I have reset everything before using it again. I changed the language back to English but the hamburger icon list is in Japanese. A minor issue but I can manage.

But this one is really annoying. I click on a link and it closes it down for me in 1 second. Here's a short clip of what I'm referring to.

https://streamable.com/hd9879

Please help me solve my problem. I just want to download files from my email.

Asked by jjtconstantino 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Add-Ons don't work; Apple MacBook Air M1

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox … (read more)

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox Beta (which supports Apple Silicon but crashed a lot) and restarting my computer, as well as re-installing the Add-Ons. Nothing works. How can I fix this?

Asked by aaronkurz6 1 year ago

Answered by Tom J 1 year ago

  • Solved
  • Archived

Tabs won't close, suddenly links open a new window instead of a new tab.

Suddenly tabs won't close & hitting "Command" & a link opens a new window instead of a new tab. Anyone know how to make tabs close & also how to revert to al… (read more)

Suddenly tabs won't close & hitting "Command" & a link opens a new window instead of a new tab. Anyone know how to make tabs close & also how to revert to allowing "command" + clicking a link to open in a new tab & not a new window? I've tried shift + re-opening Firefox & I tried 'safe mode' & it's still happening.

Asked by gah1114 1 year ago

Answered by gah1114 1 year ago

  • Archived

"The Media Could Not Be Played

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or … (read more)

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or videos, I see the message "The Media Could Not Be Played" where a screenshot of the media used to appear. There is a blue "Reload" button, and when I click it, I can briefly see the screenshot for a split second before "The Media Could Not Be Played" re-appears.

With YouTube videos, they fail to play and I get the message "An error occurred. Please try again later". This happens with both embedded videos on webpages, and directly on the YouTube website itself.

All of this media works properly when I open the same pages in another browser like Chrome. I would prefer not to switch browsers. Is there a way to fix this error?

Asked by box37 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

'recommended by pocket' option not visible in about:preferences#home, not in new tabs

I am unable to get the 'recommended by Pocket' panel to appear in new tabs with my normal user Firefox profile (Firefox account sign-in) on Mac Catalina. When I go to ab… (read more)

I am unable to get the 'recommended by Pocket' panel to appear in new tabs with my normal user Firefox profile (Firefox account sign-in) on Mac Catalina. When I go to about:preferences#home the option simply is not present.

I created a new user login on my mac to access banking and other financials. This uses a separate Firefox profile (including new Firefox account sign-in and email), and the 'recomended by Pocket' panel is present.

The panel is present on new tabs opened for my normal Firefox account sign-in on my iOS (iPhone) Firefox install.

The about:config settings searching for 'pocket' appear to be the defaults, and match the settings in the financials account.

I have tried in 'safe mode' (add-ons disabled) and have done a Firefox 'refresh', however my add-ons (and presumably everything else) were restored when I signed back into my normal Firefox user account.

Hovering over the Pocket icon in the address bar displays 'save to Pocket', implying to me that it has signed me into Pocket. I've signed in at getpocket.com. New Firefox profiles without signing in do not show 'recommended by Pocket' in either new tabs or the about:preferences#home configuration page, but I expect the functionality requires being signed in to a Firefox account.

Help or suggestions much appreciated.

Asked by rob92 2 years ago

Answered by Shashank Shekhar 2 years ago

  • Archived

Firefox 83 Cannot clear ALL Cached Web Content

I tried three different ways, 10 times, to clear the "Cached Web Content" not matter what I do (6.0KB) remains? Can someone please help me out here? I cleared and cleare… (read more)

I tried three different ways, 10 times, to clear the "Cached Web Content" not matter what I do (6.0KB) remains?

Can someone please help me out here? I cleared and cleared, restarted the machine... I cannot get rid of the (6.0K)?

I'm using a 5 day old new MacBook Pro (16-inch, 2019), running MacOS Big Sur 11.0.1, using FireFox 83.0 (64-bit)

it's frustrating and I don't want anything stuck in my cache that might be tracking me, following me around.

Asked by joecrowley2 1 year ago

Last reply by joecrowley2 1 year ago

  • Solved
  • Archived

PR_END_OF_FILE_ERROR

In the last week I've continually had the error message PR_END_OF_FILE_ERROR appearing in place of various websites. There's no consistency - one day a website can load f… (read more)

In the last week I've continually had the error message PR_END_OF_FILE_ERROR appearing in place of various websites. There's no consistency - one day a website can load fine, the next I get the error message, the next day it'll load fine again. And the problem seems to be getting worse... It's driving me mad! Please help!

Asked by simhort 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Deleting History

Recently, I have been unable to delete Recent History either from the tool bar at the top of the screen or from Preferences. This is an older iMac for which Firefox is u… (read more)

Recently, I have been unable to delete Recent History either from the tool bar at the top of the screen or from Preferences. This is an older iMac for which Firefox is up-to-date. What is odd is that I am able to delete History when I use Safari as the active browser. I prefer using Firefox however, so what is wrong and how can I fix it?

Asked by rgren1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Update destroyed all of my Bookmarks, Windows, etc. Years of work! What can I do?

Firefox had been telling me I needed to do an update for a couple of weeks. So like a fool, today of all days, I said yes. But I did look at what the update was going to … (read more)

Firefox had been telling me I needed to do an update for a couple of weeks. So like a fool, today of all days, I said yes. But I did look at what the update was going to do to make my final decision. It looked good so I said OK.

What it actually did was download the complete app and ask if I wanted to keep the old version as well. So I kept the older version (which had been up to date to this point) and opened the new one. It appeared to be totally "plain vanilla" with none of my bookmarks or windows, etc. I looked for my Bookmarks and all it had was some of my bookmarks from the Bookmarks Bar, none of my tons of years of important and properly organized bookmark folders.

I immediately quit, rebooted my computer, and went back to my older app - remember the one I did say to keep - and I got exactly the same behavior from it. I then completely trashed the "new" version and rebooted my computer again . . . then tried the older version . . . but that time things got worse. I did not even get the old Bookmarks Menu bar.

I then rebooted and went to my backup, brought back the copy from my last backup a month ago, and tried to run it. This time I got a message saying that opening the older version could destroy all my settings . . . but I did not care as I would rather go back a month ago than be where I am now! However, it would not allow me to open the older version because of the possibility of destroying . . . nothing!

HOW do I at least get back to my older version that would have probably 90% of my older Bookmarks/Folders and settings? I have that older copy and a full backup of my HD . . . but I do not know what, other than the Foxfire Application I need to look for and replace on my system. I assume there are some files stored in System folders that I need to replace, but I could not find them as I can't find anything in the Library or System directories that are identifiable as Firefox files.

All help appreciated . . . guess there will be no Cyber Monday shopping for me!

Thanks!

Asked by kfairey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived
  • Archived

Get virus/spywae msg when trying to access file online from trusted site

I keep getting this error message: Virus/Spyware Download Blocked Download of the virus/spyware has been blocked in accordance with company policy. Please contact your s… (read more)

I keep getting this error message:

Virus/Spyware Download Blocked

Download of the virus/spyware has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error.

File name: abcrs.resources.ca.gov/guidelines/guideline_655.pdf

Asked by brettgbaker 1 year ago

Last reply by FredMcD 1 year ago