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Cannot print from Firefox...

I cannot print anything from Firefox...not even a webpage....but when I use Safari, I have no problems printing the same webpages...and I can also print offline, like whe… (read more)

I cannot print anything from Firefox...not even a webpage....but when I use Safari, I have no problems printing the same webpages...and I can also print offline, like when I use Notepad.

I've updated the macOS to Catalina.

Please help!

Asked by mmiani46 3 weeks ago

  • Solved
  • Archived

Pocket section of homepage can't be collapsed anymore?

I keep the "Recommended by Pocket" section collapsed throughout most of the workday to prevent distractions when opening new tabs. Recently I've found the section can't b… (read more)

I keep the "Recommended by Pocket" section collapsed throughout most of the workday to prevent distractions when opening new tabs. Recently I've found the section can't be collapsed anymore. I know that I can disable Pocket on the homepage, but I don't want to do that. I still want it available for me to take breaks or when I'm finishing up with something. The collapse feature was ideal for me.

This may sound petty, but it's a real issue. I would rather stop using Pocket than let it distract me all day. I could write a bookmarklet to deal with it, but not everyone has that option.

Is there still any way to toggle this section? If not, why was this feature removed, and can this feature be brought back?

Asked by c cole 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

High CPU on macOS Big Sur 11.5.1

When I download some files from onedrive on the website, my Intel MacBook Pro Activity Monitor shows windowserver high cup usage about 170% and the fan went crazy. But it… (read more)

When I download some files from onedrive on the website, my Intel MacBook Pro Activity Monitor shows windowserver high cup usage about 170% and the fan went crazy. But it won't appear on Safari with the same process.

Is this just me? How could I fix it?

Asked by Orange 2 years ago

Last reply by Austin Schuster 1 year ago

  • Archived

language - not possible to remove or change

I use Firefox on mac OS 11.5.2 and the system language is English so is the main display language in Firefox (so I see File - Edit-View etc. on top in English) However wh… (read more)

I use Firefox on mac OS 11.5.2 and the system language is English so is the main display language in Firefox (so I see File - Edit-View etc. on top in English) However whenever I try to print something or save a page the window that opens up is in Turkish. I tried to change this from preferences -> setting-> general -> language (which shows English US as default with Turkish as the second on the list) but the "remove" button is not active.

The info on Firefox Troubleshooting Information page is like this: (not sure if it is because of one of these)

Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US","tr"] App Locales ["en-US","tr"] Regional Preferences ["en-TR","tr-TR","el-TR"] Default Locale "tr" Operating System System Locales ["en-TR","tr-TR","el-TR"] Regional Preferences ["en-TR","tr-TR","el-TR"]

I also tried from Mac System Preferences -> Language&Region -> Apps I tried to add Firefox and select the language but language selection is not active (in gray "System Default-Turkish" is written and the message under that says Firefox doesn't support additional languages. For other apps like Word etc. system default language shows as English no problem.

Thank you

Asked by gizem.dorter 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Tab Bookmark stopped working completely

My Tab Bookmark stopped working completely. It won't mark anything anymore for months. Is there a way to fix this. I've restarted my computer hundreds of time so it's n… (read more)

My Tab Bookmark stopped working completely. It won't mark anything anymore for months. Is there a way to fix this. I've restarted my computer hundreds of time so it's not that.

Thanks

Asked by patricia_f 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Firefox continually prevents sfgate.com from reloading. This is a legitimate site I subscribe to. How can I disable this Firefox action?

Firefox continually prevents sfgate.com from reloading. This is a legitimate site I subscribe to. How can I disable this Firefox action? … (read more)

Firefox continually prevents sfgate.com from reloading. This is a legitimate site I subscribe to. How can I disable this Firefox action?

Asked by tomd67 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

unable to open google news or local news station

Since yesterday I have been unable to open Google News. Nothing happens. In addition, today I am unable to open local news stations articles. The local station's home pag… (read more)

Since yesterday I have been unable to open Google News. Nothing happens. In addition, today I am unable to open local news stations articles. The local station's home page ups but news stories do not.

Asked by patjohndickinson 1 year ago

Last reply by FredMcD 1 year ago

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top sites 3 dots disappeared and there are no blank boxes to add a top site

Mac book air -----I was able in the past to add a new website to top sites in Firefox but they disappeared. In addition there are no blank boxes so I can add a website in… (read more)

Mac book air -----I was able in the past to add a new website to top sites in Firefox but they disappeared. In addition there are no blank boxes so I can add a website instead new boxes appear even if I dismiss them. Thank you

Asked by bgstock 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Disable the login prompt for Password

How do I disable the login prompt for Password? I was on the phone troubleshooting a site I was having problems logging into, and the login for Password kept popping up e… (read more)

How do I disable the login prompt for Password? I was on the phone troubleshooting a site I was having problems logging into, and the login for Password kept popping up every few seconds. Even after canceling it would pop up again after a few. I did not want to log into Password because the previous saved username/password would mess up the troubleshooting.

Asked by gregbrady2020 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Home Page Shortcuts - Custom image not displaying

I am trying to organize my homepage tiles with shortcuts to the sites I frequent most. Some sites have their logo automatically appear in the tiles, for other websites i… (read more)

I am trying to organize my homepage tiles with shortcuts to the sites I frequent most.

Some sites have their logo automatically appear in the tiles, for other websites it does not.

For those that the logo does not appear automatically, I edit the tile and select "Use a custom image"

Upon entering the URL, the image appears in the preview, but once I save, the tiles appears blank (just a white square).

Any suggestions on what I can do? Ive tried various images for various tiles - it appears as soon as I try to add a custom one it goes blank (see screen shot as example)

Asked by Mlavigne 1 year ago

Last reply by paul393 1 year ago

  • Archived

CUNY Office 365 Queens College

Through Queens College, I have an Office 365 account in which I used a week and a half ago to make power points and now the power points will not download so I can not su… (read more)

Through Queens College, I have an Office 365 account in which I used a week and a half ago to make power points and now the power points will not download so I can not submit work I already did for my classes. It says that the page is not secure and has access to personal things about me... like what is going on????? HELP PLEASE!!

-Sophia Kaufman

Asked by SOPHIA.KAUFMAN17 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Limit upload or download speed for developement test

Hello, I am working as front end developer in a company that have high traffic. in last weeks we want to work on our video upload experience. in this progress i saw that… (read more)

Hello,

I am working as front end developer in a company that have high traffic. in last weeks we want to work on our video upload experience. in this progress i saw that theres no option to limit upload speed or download speed in firefox itself or in developer console.

My question is how can i test my codes with firefox (I am showing messages like: Your connection is slow, OR Your upload couldnt finished because of your connnection speed)

an add-on a variable in about:config any solution works for me. I dont want to change browser to test this everytime

Asked by guvenaltuntas 1 year ago

Last reply by cor-el 1 year ago

  • Archived

FF 92.0 MacOS - Developer Tools - Network/Disable Cache does not reload the page.

There are similar questions - https://support.mozilla.org/en-US/questions/1302582 - with no answers that get archived. Why would they be archived if there are no answers?… (read more)

There are similar questions - https://support.mozilla.org/en-US/questions/1302582 - with no answers that get archived. Why would they be archived if there are no answers? Will this just be another one?

I'm loading a local file, not via a web server. In Developer Tools / Network tab I have Disable Cache checked. When I change the file, FF does not load the new content - on Cmd-R, reload button, reload from the Network tab. Browsers used to have a handy keyboard shortcut to force a full page reload, but now that is gone. I even tried clearing all storage for the page.

It is very tedious to close the tab, open a new tab, open Developer Tools, and enter the local file URL once again for every change! Why can't there be a simple way to force this? I even tried about:config browser.cache.check_doc_frequency set to 1. Why do none of these approaches work any longer?

Asked by Kevin Buchs 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to remove "Alternative Language"

I want to remove Korean from my "Set Alternative Languages" setting in Firefox but I can't because the "remove" button is greyed out. It's annoying because when I want to… (read more)

I want to remove Korean from my "Set Alternative Languages" setting in Firefox but I can't because the "remove" button is greyed out. It's annoying because when I want to do things like close all tabs, or split my screen, or when I access Finder from Firefox, the words are in Korean and I want to remove it. How do I do this?

Asked by jjkim217 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Connection freeze on one website

Hello Can you check why Firefox 92.01 (64bit) running under macOS Big Sur 11.6 is unable to make me watch online movies/series on https://www.tv5mondeplus.com/ Olders… (read more)

Hello Can you check why Firefox 92.01 (64bit) running under macOS Big Sur 11.6 is unable to make me watch online movies/series on

https://www.tv5mondeplus.com/

Olders versions was not able to work properly either on this website. Firefox open it and let me visit the site normally but as soon as I click on a program to look at, looks like the screen and connection freeze... Little Snitch Traffic monitor indicates that there is no more data exchange but connection still active.

Asked by cldjr 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

When try to make a comment on facebook and some e-mails I can't. ALSO how to update to newist version of firefox?

Not able to make comment on facebook and some e-mails. I go to comment line and cannot punch in anything. Just started this about a month ago. How to fix?? [email]@outloo… (read more)

Not able to make comment on facebook and some e-mails. I go to comment line and cannot punch in anything. Just started this about a month ago. How to fix?? [email]@outlook.com Thanks.

Asked by gluckjr 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Refresh Firefox

I was encouraged by Firefox to do a Refresh today, I sincerely, sincerely regret it. Afterward, I've tried all I can to restore my logins, etc., but nothing is working!!!… (read more)

I was encouraged by Firefox to do a Refresh today, I sincerely, sincerely regret it. Afterward, I've tried all I can to restore my logins, etc., but nothing is working!!!!! Every time I close and reopen, NOTHING IS SAVED. I read and tried out all the troubleshooting methods of restoring my data, but for some reason nothing works, once I close and reopen.

Asked by NancyChurchill 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Sharing a link via Gmail

Firefox used to have an 'email link' menu option, which would open the email program defined in the Firefox preferences. In my case Gmail. This option has been replaced … (read more)

Firefox used to have an 'email link' menu option, which would open the email program defined in the Firefox preferences. In my case Gmail. This option has been replaced by the 'Share' menu options, where choosing 'Mail' opens Apple's mail program, not the Gmail which is my preferred e-mail client. I'm using MacOS 11.6. The 'Share' menu options are Apple system extensions and I can't see a way to add Gmail to those. Does anybody have a solution?

Asked by menno03.ams 1 year ago

Last reply by FredMcD 1 year ago