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  • Archived

Donated, shown as £1 on statement, should be more, bank frozen account as looks 'suspicious' saying hackers often test with small amount first. Pls clarify

Donated to Mozilla which is shown on statement as £1. Should have been more. Bank have frozen account because apparently fraudsters often start with small amount to test … (read more)

Donated to Mozilla which is shown on statement as £1. Should have been more. Bank have frozen account because apparently fraudsters often start with small amount to test if they've successfully breached security of account. Any thoughts please? Thanks

Asked by Tomsk6 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Firefox crashes

Mac OS 10.10.5, MacBookPro11.3... Does not open -- Dialogue says : "crashreporter cannot be opened because of a problem.Check with the developer to make sure crashreporte… (read more)

Mac OS 10.10.5, MacBookPro11.3...

Does not open -- Dialogue says : "crashreporter cannot be opened because of a problem.Check with the developer to make sure crashreporter works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X".

Click Report to see more detailed information and send a report to Apple.

Re Install has not solved problem.

Asked by mark75 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

My firefox doesn't save my history, and i can't add any website to the favourite or bookmarks ?

hi everyone .. my browser doesn't save any history, i check all settings and it's all look rights! it's like i am in private mode all the time ! i also can't add any web… (read more)

hi everyone ..

my browser doesn't save any history, i check all settings and it's all look rights! it's like i am in private mode all the time ! i also can't add any website to the favorite or bookmarks!

please help ..

Asked by karamshtayat 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Recently encountering "beachball of death" on a mid 2010 iMAC running High Sierra after update to 10.13.6

Recently getting frequent "beachball of Death" on a "mid 2010" iMAC running High Sierra after updating to 10.13.6. [iMAC too old to use Mojave]. Happens both with Firefox… (read more)

Recently getting frequent "beachball of Death" on a "mid 2010" iMAC running High Sierra after updating to 10.13.6. [iMAC too old to use Mojave]. Happens both with Firefox 64.0 and its predecessor [I upgraded Firefox to see if this would cure the issue, but it did not]. "Refreshing Firefox", as suggested in Firefox Support may have helped in reducing the frequency. The key aspect is that it is hard to invoke Forced Quit to get out of this freeze. "Beachball" prevents access to Apple logo to invoke it, and sometime prevents right clicking on Firefox icon in the Dock. Command/Option/ESC most always invokes the Force Quit dialog box, and may or may not show Firefox as "unresponding". After finally quiting Firefox, can start it up again and it will work for minutes or hours before this starts again. Flash may be loaded, but is set to block its use. Using Adblock Plus No other extensions or add-ons Vanilla apps -- standard Apple apps, plus Google Earth, Garmin which were not in use or background at the time and no problem when running these by themselves. Trigger seems to be doing the update to 10.13.6 version of High Sierra -- Firefox problem in older iMacs ?? Thanks for your help. John Have not had problems when in Apple apps

Asked by JohnfromMA 1 year ago

Last reply by cor-el 1 year ago

  • Archived

When I click on a bookmark it does not open the webpage.

Well, the problem is back. I deleted Flashplayer and thought that helped b/c FF ran well for several days. I ran Onyx to clean my system as I have done weekly for years w… (read more)

Well, the problem is back. I deleted Flashplayer and thought that helped b/c FF ran well for several days. I ran Onyx to clean my system as I have done weekly for years while running FF. But now FF bookmark links are non responsive. I click a link and nothing happens. Well, I exported links to HTML and backed up the links too. Then removed FF using App Uninstaller. Then redownloaded FF. Imported HTML links and restored links but 50% of the bookmark folders I made are empty!!! I have been having so many problems with FF over the past few months I am about to give up entirely on FF and go back to Safari. Does Onyx not work with FF? Help please. Thanks!

I got some help from FredMcD last week but I don't know how to provide a link to that page.

Asked by EWW1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

You are not sending to my email account

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there [Personal information remo… (read more)

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by jimmyhoov 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox signs out when I quit

Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get si… (read more)

Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get signed back into... it's really frustrating to have to sign on to tons of things to have it back to the way I want it set and never closing it or restarting it shouldn't be the only way to avoid this... PLEASE HELP! TYTYTYTY

Asked by Thommy Somos 9 months ago

Last reply by jscher2000 9 months ago

I am not sure why is the Firfox only browser which do not show burmese font correcty ?

I have tried myself to create a website with some burmese font. But found a lot of burmese sites are embeded the font but still Firefox is the only one browser which cann… (read more)

I have tried myself to create a website with some burmese font. But found a lot of burmese sites are embeded the font but still Firefox is the only one browser which cannot show correctly. I like to know why and is there any way to solve this ? Now on mac NOTO SAN is include and we do not need to install any of burmese font but still Firefox is expection. Seems like Firefox is leaving burmese people. I mean we have other browsers like chrome and safari but Firefox used to be the one and only application for us.

Asked by mrzay 3 months ago

Last reply by cor-el 3 months ago

  • Archived

I am completing a Wix template web site & Firefox Seobook SeoXray won't show page x page description, keywords rather the data for the overall site itself.

I'm trying to show separate title, description, keywords for each page of the site but Firefox, Seobook SeoXray is recognising separate page titles only, despite whether … (read more)

I'm trying to show separate title, description, keywords for each page of the site but Firefox, Seobook SeoXray is recognising separate page titles only, despite whether I load template through Firefox or Safari.

Hope this doesn't spoil your day.

Asked by wallaby1 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Counterfeit DuckDuckGo? Does not show official site after search.

The past few days I have not been getting the official site label when searching with DuckDuckGo. Somehow it is not showing this or it is not checking the security certi… (read more)

The past few days I have not been getting the official site label when searching with DuckDuckGo. Somehow it is not showing this or it is not checking the security certificates.

Additionally, for a few weeks, I keep getting a popup that wants me to: "Use DuckDuckGo as your primary search engine". DuckDuckGo has already been selected as my ONLY search engine.

For a while I've used the Firefox add-on "DuckDuckGo Plus", but I removed it and still have this problem.

I've read comments on the web that some people think this is a virus. So how do I find out if my version of DuckDuckGo is the real one and it hasn't been hacked?

I tried to add an image for this question, but it didn't work.

Additionally, I noticed in the details covering installed plugins, it states that I have installed Adobe Acrobat Plug-in for Web Browsers, Version 15.009.20077. I deleted everything from Adobe or so I thought. I no longer allow anything from Adobe on my computer. Is this part of Firefox 48.0.2 for Mac? And I don't have iPhoto6 installed.

Installed Plugins:

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.009.20077
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • NASA's Eyes Visualization
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • iPhoto6

Asked by QuestionEverything 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Mozilla uninstalled from MAC don´t know what or how, and cant be installed again

Mozilla web browser uninstalled by itself or mac or I dont know what, and I cant install it again. App does not appear when I run the downloaded program. Thanks AB … (read more)

Mozilla web browser uninstalled by itself or mac or I dont know what, and I cant install it again. App does not appear when I run the downloaded program. Thanks AB

Asked by ARBOL 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Unsolicited paypal window on launch appears

Firefox announced an update a few days ago which I accepted, and on relaunch it attempted to reload all previously open tabs. A small second window appeared and tried to … (read more)

Firefox announced an update a few days ago which I accepted, and on relaunch it attempted to reload all previously open tabs. A small second window appeared and tried to load this URL:

https://www.paypal.com/webapps/hermes/fallback?product=ec&token=BA-4BN59940BV228700C&fallback=1&reason=bootstrap_failed&Z3JncnB0=

The window went into a loop, waiting for a response and retrying until I cancelled the reload. I had cookies blocked and there were no open tabs that had anything to do with PayPal, they were all developer resources.

The URL points to a PayPal error page indicating there was a problem with a transaction and my account was not charged. No attempted charge should have happened.

I quit FF and relaunched and the same window appeared again, with the same URL but using a different token. I closed all open tabs, quit FF immediately, went to the Mozilla download page using Safari, downloaded the latest version and installed it. The suspicious window did not reappear on launch.

The next day FireFox put up another notice about an update, right on the heels of the last one. Were there two updates within a day of each other this week?

I could find nothing about this in a Google search. I should add that both update notices were standard Mac dialog windows, not popups from a web page. I was either in GitHub, Slack, or Asana at the time.

Does anyone know what might have caused it? It looks like a suspicious attempt to contact Paypal.

Mac OS X 10.11.6 FireFox 53.0

Asked by hyperact 3 years ago

Last reply by hyperact 3 years ago

  • Archived

fire fox times out when connected to modernizing medicine EMA, and jumps around, modmed can't fix and firefox and sierra are up to date- even bought new compute

on my computer irrespective of location, using newest fire fox and sierra version , fire fox "expires" and when using the mod med ehr program, it jumps back and forth bet… (read more)

on my computer irrespective of location, using newest fire fox and sierra version , fire fox "expires" and when using the mod med ehr program, it jumps back and forth between sections loosing data. apple support helped me disable "time out" in fire fox as u can find on line and problem still exists, also have new very high speed internet and wifi. only an issue on my computer, not the iMacs in the office. had my tech person delete and reinstall firebox and look at the computer , no problem with any other software or programs

Asked by jhbmd 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I am having trouble getting firefox to work with D2L, a proprietary content management system our state school system uses for online classes. It stalls in fire

The newer versions of firefox seems to have trouble with D2l, our content management system at the school where I work. Online classes are conducrted through that system … (read more)

The newer versions of firefox seems to have trouble with D2l, our content management system at the school where I work. Online classes are conducrted through that system and firefox stalls at one or two commands or navigations in D2l, the fact that it works temporarilly suggest oerhaps a java script implementation problem somewhere....someone may have written some code in either application that is not being error handled well. Thus the stall, Also noticed a similar stall in youtube when the yiutube pages are loading banner ads. I think here, youtbe is allowing dealers to load heftier video ads prior to watching videos and that is lagging or stalling the load of pages....likely that will degrade userexperience a bit....any suggestions or workarounds, do not want tohave to use safari every time I use D2L ....that is a real slow down on productivity ...thank you

Asked by lenig 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Fake firefox is eating up 66% of CPU on imac. How do I delete it?

I am running 55.0.3 (64 bit) Up to Date Firefox My 2009 mac running Sierra 10.12.4 is getting hot. Activity Monitor shows the following: (no Icon) firefox CPU 62% CPU T… (read more)

I am running 55.0.3 (64 bit) Up to Date Firefox My 2009 mac running Sierra 10.12.4 is getting hot.

Activity Monitor shows the following:

(no Icon) firefox CPU 62% CPU Time 31:07:10 (notice that firefox is all small letters icon Activity Monitor CPU 2.6% 45:37 time icon Firefox 2.1% 25:22 etc. see attached .jpg screen shot of Activity Monitor CPU screen.

When I quit Firefox the fake firefox does NOT disappear from the activity monitor!!!

Is there a way to detect/delete the fake firefox running on my machine?

Asked by normE 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

When applying for secure email certificate via the Comodo Certification Authority, I get this: Your browser did not send a certification request.

When applying for secure email certificate via the Comodo Certification Authority ( at this location https://secure.comodo.com/products/frontpage?area=SecureEmailCertific… (read more)

When applying for secure email certificate via the Comodo Certification Authority ( at this location https://secure.comodo.com/products/frontpage?area=SecureEmailCertificate ), I get this response: " Your browser did not send a certification request. Did you permit this website to generate a key for you? If not, please go back and try again. " I'm Running FF Quantum 57.0.2 (64-bit) on High Sierra 10.13.2 (17C88). Any help would be most appreciated. Thank you.

Asked by rl11 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Reference pronunciations fail to play Firefox browser 60.0.2 while Safari and Chrome work fine. Ex. Forvo.com

Mac High Sierra 10.13.5 Mozilla makes reporting bugs and problems such as this very difficult. It's easier just to change browsers than try to participate in helping you… (read more)

Mac High Sierra 10.13.5

Mozilla makes reporting bugs and problems such as this very difficult. It's easier just to change browsers than try to participate in helping you fix your product. That is not a good business plan.

Asked by HarryOhio 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

I submitted feedback through Firefox with personal information

I went to submit feedback regarding a bug (I know, dumb) via Menu>Help>Submit Feedback, I typed my feedback and didn't realize until AFTER I clicked submit that the… (read more)

I went to submit feedback regarding a bug (I know, dumb) via Menu>Help>Submit Feedback, I typed my feedback and didn't realize until AFTER I clicked submit that there was a disclaimer that this feedback would be public and therefore I shouldn't include personal information. Well, I included an email address. How can I get in touch with someone at Mozilla about deleting this feedback as it contains personal information? Thanks.

Asked by DrSassyC 12 months ago

Last reply by jscher2000 12 months ago