Showing questions tagged: Show all questions
  • Archived

what is a key looking icon on toolbar at logon?

Following the update to 39.0 I am getting an icon in my notifications box that looks like a key with 2 shadow keys and an x on it. After log-on is complete this icon disa… (read more)

Following the update to 39.0 I am getting an icon in my notifications box that looks like a key with 2 shadow keys and an x on it. After log-on is complete this icon disappears but after a shot time the whole computer locks up and I have to reboot. Can anybody help or is the puter dead?

Asked by dexrek 5 years ago

Last reply by dexrek 4 years ago

  • Archived

Get automatic logout from pg and e website when navagating their website

When I first click on a menu in pg and e website it then took me there. If I continue to select other menu/options then it automatic log me off from pg and e website. It … (read more)

When I first click on a menu in pg and e website it then took me there. If I continue to select other menu/options then it automatic log me off from pg and e website. It worked before until it upgrade to version 39. I tried to down grade it back but it does not work.

Asked by lnguyen1587 5 years ago

Last reply by lnguyen1587 5 years ago

  • Solved
  • Archived

Why won't FireFox save my log in for my home page?

Until the the most recent upgrade(s), Firefox would automatically save my log in information for my home page. It no longer does. When I start Firefox now, I have to cl… (read more)

Until the the most recent upgrade(s), Firefox would automatically save my log in information for my home page. It no longer does. When I start Firefox now, I have to click Sign In, choose my saved password (from Roboform), and I am logged in.

Sometimes I can close Firefox, reopen it and I am still logged in. Most of the time when I close Firefox and reopen it, I have to sign in again. I have the same settings in the current version as I had previously but still have issues.

I have tried all the standard 'stuff' (making sure passwords are saved, etc.) but nothing changes. I have uninstalled Firefox and started 'from scratch,' but it hasn't helped. I'm baffled.

B.T.W. if I use Internet Explorer, my Sign In settings are saved. I want to use Firefox but signing in every time is a pain.

Thanks.

Asked by dvdrttr 4 years ago

Answered by FredMcD 4 years ago

  • Archived

FF won't load. It asks for a user name to install then goes no where.

Am on a corporate laptop. Have always been able to load FF, IE, Chrome, etc., onto the laptop. FF stated an update was available, but when it tried to automatically upda… (read more)

Am on a corporate laptop. Have always been able to load FF, IE, Chrome, etc., onto the laptop. FF stated an update was available, but when it tried to automatically update, it kept saying that there was already another rev of FF in existence, so it would not load update. So I figured I would delete the old version and simply download the most current.

Wrong-o, Bucky. It gave me a "Run as...." window. Since I am not the corp Admin, I chose 'Current user (NAMCK\emxxxx'. I hit OK and it just does nothing. Zippo. Zilch. Nada. Less-than-none. Anyone have any ideas WHY this used to work, well, but is not working, NOW? I have using the other browsers, so sure hope some FF-smart person can provide a solution.

Much grass, Bill

Asked by bconde 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Disable sign-in notifications

Hi - How can I disable email notifications that alert me that I have signed in from a specific device? Email is generated from accounts@firefox.com. Thanks, Joseph … (read more)

Hi -

How can I disable email notifications that alert me that I have signed in from a specific device?

Email is generated from accounts@firefox.com.

Thanks, Joseph

Asked by abhayamuni 4 years ago

Last reply by abhayamuni 4 years ago

  • Archived

I cannot sign in to Mozilla support; I have a sync account/FF yet never had old version of sync, have FF 41 so those are not reasons why (having older versions)

Cannot sign in to Mozilla Support although I could sign in to sync previously TODAY. From sync I could not sign in to any other Mozilla site, including this one. When I t… (read more)

Cannot sign in to Mozilla Support although I could sign in to sync previously TODAY. From sync I could not sign in to any other Mozilla site, including this one. When I tried to hit link " I have this problem too" page greyed out and small box in center said "you have an error" or similar wording. Somehow this site allowed me to enter by creating a new username and new Mozilla Support account. It is unknown if this context window report will survive or if anyone will be able to contact my email. Using same email account and password to sign up, yet new username. A message keeps appearing at the lower part of screen informing me that my user email or password is not correct; although when I hit on the button to enter these fields it allows me into my FF sync account. But no other accounts are accessed by my sync account contrary to info on various Mozilla pages that ( I could not send message questions on them or sign in) I landed in while searching for answers. I hope you can follow what I am saying and help me. (1) cannot sign in to any Mozilla sites except sync. Even that is only accessed by hitting a "preferences" button at the end of the reoccurring error message that pops up several times a day on bottom of page. (2) how do I stop the reoccuring error pop up at page bottom informing me that sync has encountered error in my email or password and cannot sign in (by itself) to sync when I do nothing to cause the pop up, it just keeps showing up randomly.

   please help me, these things are major bugs in FF and Mozilla sign in on all help forums. If this gets thru it will be the exception.

Asked by douglasw0ff0rd001 4 years ago

Last reply by douglasw0ff0rd001 4 years ago

  • Archived

am having difficulty entering web sites that have my ID plus Password set as a default to enter the website. Could the reason be....Is 'Transport Layer Securit

I am told that this proctol change has come into effect since end September this year, I have used my default ID/Password to enter the web site for approx 3 years now and… (read more)

I am told that this proctol change has come into effect since end September this year, I have used my default ID/Password to enter the web site for approx 3 years now and wonder if current difficulty is a 'proctol' related problem. The web site concerned is huge, by any standards.

Asked by Vic1288 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

fire fox default browser and outlook email that I want to open without user id & password

When I select Outlook I receive a Firefox sign in request that I want to forego and go directly to Outlook. How can I accomplish this? Go directly to Outlook when… (read more)

When I select Outlook I receive a Firefox sign in request that I want to forego and go directly to Outlook. How can I accomplish this? Go directly to Outlook when I select it on my desktop.

Asked by emmajean420 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

having trouble logging into wordpress.com on firefox

I'm not sure how to explain. I prefer firefox over chrome. For some reason in the last week, I haven't been able to log into my wordpress.com when I'm on firefox but I … (read more)

I'm not sure how to explain. I prefer firefox over chrome. For some reason in the last week, I haven't been able to log into my wordpress.com when I'm on firefox but I still can on chrome. I've been emailing back and forth with wordpress and they tech person can log into my account with firefox but I still can't. so as far as they are concerned, it's not them it's me or my firefox that is too blame. their last advice was to uninstall firefox and reinstall or just use chrome. So I did uninstall and reinstall firefox and I'm still having the same issues. I really rather not have to use chrome to update my website. What else can I do?

Asked by bethly126 4 years ago

Last reply by cor-el 4 years ago

  • Solved
  • Archived

Password not working and I cant change it. so how do I log on

I cleared all my history from Firefox and now I cant log back on. There is no contact number or email address to contact. I am just sent round & round in circles. … (read more)

I cleared all my history from Firefox and now I cant log back on. There is no contact number or email address to contact. I am just sent round & round in circles.

Asked by Shannock2010 4 years ago

Answered by FredMcD 4 years ago

  • Archived

Mozilla Firefox closes on signing in

The browser crashes whenever I try signing in to a website. Problem signature: Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version:… (read more)

The browser crashes whenever I try signing in to a website. Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	41.0.2.5765
 Application Timestamp:	561ef9f1
 Fault Module Name:	mozglue.dll
 Fault Module Version:	41.0.2.5765
 Fault Module Timestamp:	561ee53f
 Exception Code:	80000003
 Exception Offset:	0000ec91
 OS Version:	6.1.7600.2.0.0.256.1
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Please provide information for fixing it

Asked by KaranSanghvi 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why can't I "log in" on the mint.ca site?

When I go to the Canadian mint website (mint.ca), I get there and see the general information and offerings;however, when I press the "log in" button, nothing happens...t… (read more)

When I go to the Canadian mint website (mint.ca), I get there and see the general information and offerings;however, when I press the "log in" button, nothing happens...the circle keeps turning (forever). This problem started ~3-4 months ago. Previously, Firefox worked flawlessly for years. I kept my Firefox up-to-date and have minimal add-ons. As a trial, I tried using Safari and it worked.

Asked by jukioy 4 years ago

Last reply by guigs 4 years ago

  • Solved
  • Archived

Trying a link through a page and the link wont work unless I disable addons and go in safe mode

When I log onto a site, there is a tab that I can click which should take me to my FB login. It doesn't do anything at all when I click on it unless I disable my addons … (read more)

When I log onto a site, there is a tab that I can click which should take me to my FB login. It doesn't do anything at all when I click on it unless I disable my addons and go into safe mode. I tried to disable the addons one by one but nothing worked. I cannot figure out what is causing the problem. I have also refreshed my FF starting from scratch again and still the problem persists. This is the address that I go to .... www.slotomania.com and I try clicking on the blue facebook button in the center of the page. This started happening about 5 days ago and I am at my wits end trying to figure it out. Can you help me please. Thank you =) ps... I have not added any addons in a long dang time and everything else is working perfectly.

Asked by KCWazzup 4 years ago

Answered by jscher2000 4 years ago

  • Archived

Suddenly I'm unable to sign into SurfEasy VPN. Could your recent update be the cause?

I executed the most recent Firefox update about a couple weeks ago. My VPN sign in only became a problem two days ago. It gives me a "NET77" error code and won't allow … (read more)

I executed the most recent Firefox update about a couple weeks ago. My VPN sign in only became a problem two days ago. It gives me a "NET77" error code and won't allow me to sign it.

Asked by spritzeler 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Live Chat?

Doesn't Firefox have a "Live Chat" option for solutions to problems that crop up suddenly??? I can't find one anywhere.....and I need one. I keep getting "unknown login k… (read more)

Doesn't Firefox have a "Live Chat" option for solutions to problems that crop up suddenly??? I can't find one anywhere.....and I need one. I keep getting "unknown login key" for a website that I've been on a lot. Don't understand why it doesn't work anymore......Anybody have a solution?

Asked by kbarr888 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

login info doesn't auto-fill unless I refresh page

I let Firefox manage my passwords. When I go to sites I use frequently and the login comes up, often on initial page load the passwords are not available. If I re-fresh t… (read more)

I let Firefox manage my passwords. When I go to sites I use frequently and the login comes up, often on initial page load the passwords are not available. If I re-fresh the page they become available both as dropdown or as auto-complete. So, I have a good enough work around, but it's kind of annoying so I was wondering if there is a solution.

Considering this works on re-fresh, I don't think it's a matter of the FF not being set to log in automatically.

This does not seem site specific, but an example of a site where this happens is our Limesurvey app.

Asked by tenbergen 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I am repeatedly asked to log in in Facebook, Yahoo mail. I just set up FFox this morning and it has so annoyed me by asking me to log in again and again. 20-30x

Mozilla support does not receive these questions and calls for help?...this goes to community? How customer facing is this? Not very. I just set up Firefox this morning. … (read more)

Mozilla support does not receive these questions and calls for help?...this goes to community? How customer facing is this? Not very.

I just set up Firefox this morning. I used it years ago but became disenchanted with it dropping my sessions and telling me that Firefox cannot find this site.

Today, in the short time I have been using Firefox again I am repeatedly asked to log in on Facebook & Yahoo mail. Those are the only two sites I have been on today. I could not sign in fast enough on Yahoo Mail to keep up with the sign in messages so I got out of it.

I just set up Firefox this morning and Just being on Firefox such a short time it has so annoyed me by asking me to log in again, again and again. 20-30x and I have not been online much today. This is absolutely ridiculous.

Having people choose to be kept logged in and to save their passwords to try to get around this failure of Firefox is incredible. It is unsafe to their sessions on those sites and it also makes them more exposed to break ins by crooks.

I am not sure what to do to avoid this short of not using Firefox. Does anyone have a solution for this?

Thanks, jaaess

Asked by jaaess 4 years ago

Last reply by user1298613 4 years ago

  • Archived

How do I fix an issue of inability to stay logged in, after I've sucessfully logged into a website using saved username and password.

A website i log onto using stored username and password will not let me stay logged on. The username is stored and I can successfully log on but after I click a link from… (read more)

A website i log onto using stored username and password will not let me stay logged on.

The username is stored and I can successfully log on but after I click a link from the home screen it sends me back to the log in screen saying that i need to log in again, i log in again and it takes me back to the log in screen ad naseum.

I've determined that this is specific to my firefox as i've had no issues logging on through Google Chrome, and with Firefox on other computers. Perhaps this is an issue with the updated version?

I've also tried clearing cookies, cache, restarting etc. to no avail. I'm using the most recent update of Firefox (46.01) on a Mac book pro.

Any suggestions?

Asked by rustyburger 4 years ago

Last reply by rustyburger 4 years ago