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  • Archived

Firefox Hello : Ringing works fine, but no audio connection

Firefox Hello : Ringing works fine, but no audio connection. After approx. 30..40 sec Error Message "Something went wrong", no matter whether call is accepted or not. Bo… (read more)

Firefox Hello : Ringing works fine, but no audio connection. After approx. 30..40 sec Error Message "Something went wrong", no matter whether call is accepted or not. Both PC's are on same LAN ( 10.0.0.2 / 10.0.0.10 ) - is this the problem ? Win XP SP3 + Firefox 35.0b4 beta + Update from 21.12.2014 Many thanks in advance !!

Asked by Tomochan 5 years ago

Last reply by guigs 5 years ago

  • Archived

No sound in Firfox Hello

I have normal sound in Firefox and get the incoming call tone, but when I click on the green 'answer button I get a small picture of myself (which is very slow to react t… (read more)

I have normal sound in Firefox and get the incoming call tone, but when I click on the green 'answer button I get a small picture of myself (which is very slow to react to camera input) and I get no picture or sound from the caller.

I'm using Firefox v34 on Linux Mint v17 XFCE 32 bit on a HP Compaq D530 Pentium 4 2.8 GHz with 1 GB of ram. Skype Linux works as expected.

Asked by reversible 5 years ago

Last reply by FredMcD 5 years ago

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Concerning Firefox Hello. In Skype it is possible to choose sound HW for using with it, can be sound HW for Hello choosed somewhere too ? I can't find it.

I have an USB headset, I would like to try it with Hello, but it's still using default sound HW, but that is connected to speakers. Where can be choosed sound HW for use … (read more)

I have an USB headset, I would like to try it with Hello, but it's still using default sound HW, but that is connected to speakers. Where can be choosed sound HW for use with Hello ? In attached picture it is "4-Wirelles Audio".

Asked by moyo3.14 5 years ago

Last reply by guigs 5 years ago

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Why does my webcam transmit fine in html5 in Chrome, but not in Firefox?

On every website I try, Firefox does not support getusermedia, so I cannot transmit audio and video data from my Windows 8.1 tablet in html5. Thus, I cannot use Firefox H… (read more)

On every website I try, Firefox does not support getusermedia, so I cannot transmit audio and video data from my Windows 8.1 tablet in html5. Thus, I cannot use Firefox Hello. I have tried tinkering with numerous settings in about:config, but nothing works. I have exactly the same problem as this guy: http://stackoverflow.com/questions/25280592/webcam-video-stream-working-in-chrome-but-not-firefox In Google Chrome, however, there are no problems with this. This is not an add-ons issue, as I have uninstalled all addons and have re-installed Firefox anew twice. On a friend's Windows 8.1 laptop, however, there is no such problem. So what, exactly, can I do to remedy this situation?

Asked by pithom 5 years ago

Last reply by guigs 5 years ago

  • Archived

I've started using Firefox Hello. I want to manage and add contacts in my Firefox account, but I can't find a contacts section in my account or in Hello

I'm trying to follow the instructions in "Create and manage your contacts list on Firefox Hello" to creat contacts, but the interface shown in the illustrations don't mat… (read more)

I'm trying to follow the instructions in "Create and manage your contacts list on Firefox Hello" to creat contacts, but the interface shown in the illustrations don't match what I see in my Hello interface. I have the latest version of Firefox and I'm connected to my Firefox account. It does say "Beta" on my Hello interface... Do I need to installe a différent version of Hello?

Asked by Anto_nin 5 years ago

Last reply by Standard8 5 years ago

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I gave permission to use my USB Video Camera in Hello; but see nothing?

I used Soyntec USB Camera with microphone on a Windows 7 desktop computer. I have Firefox 36.0 and started a Hello conversation. Used my laptop computer with Windows 7 an… (read more)

I used Soyntec USB Camera with microphone on a Windows 7 desktop computer. I have Firefox 36.0 and started a Hello conversation. Used my laptop computer with Windows 7 and through Firefox browser joined the conversation. The laptop has built in camera and mic and I grant permission to their use and see their icons.

However on the desk top it asks permission only for the camera (not for the mic; perhaps because they are built together). When I grant permission on the top of the screen a camera symbol momentarily appears with a ding sound and disappears. I just see the screen which informs that I need to allow the use of camera and mic. nothing shows either on the desktop or on the laptop computers.

Need more information how to setup camera and mic to begin a conversation and detailed step-by-step instructions and screen shots as how a real video conversation would look. I have used CITRIX and GoTOMeetings on this computer.

Asked by nmurugesan 5 years ago

Last reply by guigs 5 years ago

  • Archived

Hello not working with network error - testing in Pacific Islands

A few of us in the Pacific Islands Internet Society have been trying out Firefox Hello. The experience reported is that on a local network (ie same provider in same count… (read more)

A few of us in the Pacific Islands Internet Society have been trying out Firefox Hello. The experience reported is that on a local network (ie same provider in same country) it works fine but several of us report errors when trying to use it internationally. Most countries here are still reliant on satellite links. We all tried with our AV, Windows and any other firewalls turned off but still the same error:

"The stream was unable to connect due to a network error. Make sure your connection isn't blocked by a firewall"

Could this be latency or low bandwidth, or an ISP QoS issue?

For instance I am using only a 256/128 connection, in SOlomon Islands that is the most that is affordable (USD 450 per month). Is Hello only useable with high bandwidth? If so, it is not a Skype replacement.

Asked by leemingd 5 years ago

Last reply by guigs 5 years ago

  • Archived

hello- email link

so I just tried the new hello right away, emailed myself a link and the link to click is only showing up in the 'email title' and not in the main body and in Yahoo you ca… (read more)

so I just tried the new hello right away, emailed myself a link and the link to click is only showing up in the 'email title' and not in the main body and in Yahoo you cant even see it. You have to copy the whole thing to get the link then trim it down. Something I might not be doing right.

I did get it to work connecting from Android Phone to desk top on the test though SWEET!

Asked by cmaarhus 5 years ago

Last reply by guigs 5 years ago

  • Archived

Does Hello work in FFx36 on Linux Mint 17.1? It creates the connection but then ignores me, no a/v display from other people

Trying out the new Hello. Seems to work great on my Android with FFx Beta, and on my Windows 8.1, but when trying to either initiate or join a conversation from my Linux … (read more)

Trying out the new Hello. Seems to work great on my Android with FFx Beta, and on my Windows 8.1, but when trying to either initiate or join a conversation from my Linux desktop, it doesn't seem to like me. If initiating a new conversation, it lets me copy/email the link to others, but never tells me when they joined or displays any audio or video, even though they are happily chatting with each other. When joining an existing conversation, it tells me there are already 2 people there, but still doesn't actually participate. Others don't see that I joined. Have no problems with using Skype on this linux machine, or playing HTML5 and other video (Hulu, YouTube, etc) in Firefox. Running Cinnamon desktop.

Asked by markwarner42 5 years ago

Last reply by guigs 5 years ago

  • Archived

firefox hello wont let me choose a different microphone

im using firefox hello, and it doesnt ask me which microphone to use. im using firefox 36, and when i use the facebook video call it asks me which microphone to use befo… (read more)

im using firefox hello, and it doesnt ask me which microphone to use. im using firefox 36, and when i use the facebook video call it asks me which microphone to use before it starts. this is really frustrating and ive found no help on any forums anywhere. it seems there is no way to change in the browser which microphone input to use

Asked by akbarroe 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox hello won't allow me to access my camera and microphone. There is no pop-up to do this.

When I first used FF hello, there was a pop-up that allowed the access to my camera and microphone. Now, there is no pop-up and my camera and microphone cannot be acces… (read more)

When I first used FF hello, there was a pop-up that allowed the access to my camera and microphone. Now, there is no pop-up and my camera and microphone cannot be accessed. What to do?

Much thanks. Paul

Asked by PaulHenry 5 years ago

Last reply by guigs 5 years ago

  • Archived

I was trying to use the new HELLO chat, but it does not allow the chat initiator to select which camera to have as active. When will this be resolved?

When starting a chat session using HELLO you cannot select your video or audio preference. Once in the chat session, you still do not have the ability to alter which vid… (read more)

When starting a chat session using HELLO you cannot select your video or audio preference. Once in the chat session, you still do not have the ability to alter which video and audio source are in use. This seems to be a developmental oversight. The recipient of the chat invitation does have the proper functionality to alter their sources. When will this be corrected?

Asked by jthistlejr 5 years ago

Last reply by guigs 5 years ago

  • Archived

your camera and microphone are being shared - Firefox Hello - how to get rid of it?

This apparently came up when I tried the new Firefox/Hello chat thing. It can only be moved left and right on the tab bar, blocking tabs or the minimize/window/fullscree… (read more)

This apparently came up when I tried the new Firefox/Hello chat thing. It can only be moved left and right on the tab bar, blocking tabs or the minimize/window/fullscreen/close icons at the top right of the Firefox window.

Windows 8.0 64bit, Firefox 36.0.

When it appeared, it said "your camera and microphone are being shared". That's great/fine, but other than dragging it left and right on the tab "bar" area, I can't get rid of it or move it to a more out of the way place.

Left clicking, right clicking on the firefox icon, the camera icon or the microphone icon do nothing at all.

it does disappear if I close the chat window, but that's of no help if I want to chat and see all my Firefox tabs.

How do I get rid of it and retain the Firefox/Hello chat window?

Asked by rwernst 5 years ago

Last reply by guigs 5 years ago

  • Archived

Will Firefox Hello support screen sharing via video chat?

First of all let me say a BIG thank you to all the developers who contribute to Firefox (and all Mozilla projects for that matter). I know countless dev hours goes into t… (read more)

First of all let me say a BIG thank you to all the developers who contribute to Firefox (and all Mozilla projects for that matter). I know countless dev hours goes into the project and I really appreciate all your hard work.

To my question, I realize Firefox Hello is based on the webRTC standard and there are a many other options available for screencasting, but it would be incredibly convenient to have that feature natively built into Hello. Are there any plans to support screen sharing in the future?

Asked by Lead Focus Web 5 years ago

Last reply by philipp 5 years ago

  • Archived

FFHello suggestions

FFHello button really would be more user friendly if - The OFF/ON icons used a larger red line ( a little thicker than i added)(see attachment) I'm hopping user profiles … (read more)

FFHello button really would be more user friendly if -

The OFF/ON icons used a larger red line ( a little thicker than i added)(see attachment)

I'm hopping user profiles that include a user name and profile picture are in the works for FFHello ?

I also mentioned the inability to select my video and sound source for FFHello chat, as is i can only allow or disallow video and sound.

Asked by TinSoldier_o0o 5 years ago

Last reply by Scribe 5 years ago

  • Archived

how can I select front camera when starting a firefox hello session?

When trying to initiate a chat via Hello, Hello uses my rear camera instead of my front facing camera (Surface Pro 3). When receiving a Hello invitation, I can select the… (read more)

When trying to initiate a chat via Hello, Hello uses my rear camera instead of my front facing camera (Surface Pro 3). When receiving a Hello invitation, I can select the camera. How can I do this when initiating the chat?

Asked by hilarie 5 years ago

Last reply by philipp 5 years ago

  • Archived

Inactive 'Start a conversation' button in Firefox Hello in desktop PC running Linux behind proxy

I have tried it in Ubuntu 14.04 and Archlinux. It works fine on Windows (with and without a mic or camera) and a laptop running Archlinux both behind the same proxy. (I'm… (read more)

I have tried it in Ubuntu 14.04 and Archlinux. It works fine on Windows (with and without a mic or camera) and a laptop running Archlinux both behind the same proxy.

(I'm not sure if this is related, but the about:home snippets also don't load; again this works fine in Windows).

Asked by Frisbee 5 years ago

Last reply by Standard8 5 years ago