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  • Archived

Access Denied Error Message

I received the message Access Denied Error 121 while working on my Ancestry.com page. I have always had access to Ancestry using Firefox. I tried logging off of Ancestr… (read more)

I received the message Access Denied Error 121 while working on my Ancestry.com page. I have always had access to Ancestry using Firefox. I tried logging off of Ancestry and logging back in. That did not fix the problem. I also made sure that Ancestry is on the Standard setting for cookies. That did not fix it either.

What do I need to do to fix the problem. I use a MAC. As I said before, I have always used Firefox for my Ancestry work because the site works better on Firefox than Safari.

Please help,

Lisa A Smith [phone# removed from public]

Asked by Leediebug 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox crashes when any google property is visited (search, login to google, etc.)

Hello, Running firefox on desktop Mac (Mac OS 10.14.6... don't laugh). Firefox works great on all sites except any google site. Whether its google search, or attemptin… (read more)

Hello,

Running firefox on desktop Mac (Mac OS 10.14.6... don't laugh). Firefox works great on all sites except any google site.

Whether its google search, or attempting to log in to a Google account, it instantly and consistently crashes firefox.

I've tried: - Restarting in debug mode - Updated to latest version of FF - Deleting completely and re-installing FF - Restarting computer - Clearing all cookies and site data & Cached web content

Google sites work fine in Chrome on same computer.

Crash log is saying "Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS". Not a clue what to do with this error? Searched around, but didn't have any luck.


Crash ID: 0c27e2db-b4ee-4c1c-9ee5-3c3a40220317

Asked by fauxgt4 2 years ago

Last reply by jeyson1099 2 years ago

  • Archived

trunk/nightly crashing tabs on Linux if page contains video

Firefox nightly (trunk) 100.0a1 (2022-03-10) (64-bit) (but previous version too) is crashing the tab if the page contains video content. It happens also in "Troubleshoot … (read more)

Firefox nightly (trunk) 100.0a1 (2022-03-10) (64-bit) (but previous version too) is crashing the tab if the page contains video content. It happens also in "Troubleshoot Mode". It doesn't happen in 98.0 (64-bit)

System is Kubuntu 21.10 with wayland and PipeWire

Asked by randomizer 2 years ago

Last reply by Paul 2 years ago

  • Archived

I am the 5 billionth searcher so I get a free prize!!!!!!!!!! NOT..................

I got a 5 billionth searcher scam site redirect... for some reason no script does not catch this. I have attached a picture of my addons, which are all recommended, and a… (read more)

I got a 5 billionth searcher scam site redirect... for some reason no script does not catch this. I have attached a picture of my addons, which are all recommended, and a picture of the scam page.

I have had this happen in the past and I have no idea why.

I am most worried about my passwords being stolen.

I am using linux mint 18.3 and have no idea how to check for malware.

Also, I should mention that when I use my landline to make phone calls (keep in mind that I am using DSL), I sometimes will get this odd redirect of my actual phone calls that will keep asking me about special offers over and over again. I called the phone company about it and they did nothing, after repeated calls..... but anyway, I wonder if that may be linked to the problem.

What should I do?

Asked by Lordproblemhaver 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox crashing

Firefox keeps on crashing. I've already tried a lot of things, like reinstalling it, opening in safe mode, clearing cache, refreshing, etc. I can't identify the source of… (read more)

Firefox keeps on crashing. I've already tried a lot of things, like reinstalling it, opening in safe mode, clearing cache, refreshing, etc. I can't identify the source of the crashing.

Asked by payejellyjean 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Cannot complete online forms - won't activate the enter button

Often I have to fill our forms or answer questions on websites. I can fill in the form, but Firefox cannot activate the enter key. I have to start over in Chrome, which w… (read more)

Often I have to fill our forms or answer questions on websites. I can fill in the form, but Firefox cannot activate the enter key. I have to start over in Chrome, which works fine.

I have had to change my default browser to Chrome temporarily due to this problem, but don't want to use Google's Chrome.

What settings change can I make to restore functionality?

Asked by Pete 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox closes after startup (no crash reporter)

Upon first opening (after a fresh system startup), firefox will open with all my previous tabs opened. Upon clicking a few tabs, or scrolling or any interaction. After a … (read more)

Upon first opening (after a fresh system startup), firefox will open with all my previous tabs opened. Upon clicking a few tabs, or scrolling or any interaction. After a few seconds, it will close.

Asked by gordon2leung2 1 year ago

Last reply by squirell 1 year ago

  • Archived

firefox-esr 97.1 crashing within a minute of startup (even safe mode)

Running a Raspberry pi 4 4gb with mx fluxbox raspbian buster armhf v7l constant crashes started after recent upgrade to 96.0 and subsequent to 97.1 Everything (synced lo… (read more)

Running a Raspberry pi 4 4gb with mx fluxbox raspbian buster armhf v7l constant crashes started after recent upgrade to 96.0 and subsequent to 97.1 Everything (synced login and all addons and extentions) operated normally on 93.x version

Most recent submitted Crash ID: bp-bd022bc5-32c8-44d3-a5ee-06f700220322

Also installed Pi-Apps and installed firefox rolling release 98 same constant crashing result... usually within the first minute of startup.

I also run other linux rpi4 OS's such as manjaro, ubuntu mate, these are runnung arm64 (aarch64) not experiencing any crashes... Perhaps this is a bug recently encountered running the os as stated atop?

Any Help or Insight would be greatly appreciated... Thank You Kindly, For conferring your time and talent on this matter of importance.

Cordially, Cal H

Asked by chaverkost 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Do not see "What should Firefox do with this file?" prompt" when downloading information

Hello: Until recently, whenever I downloaded information from a web site I perform research on, the resulting csv/excel files would trigger the "What should Firefox do w… (read more)

Hello:

Until recently, whenever I downloaded information from a web site I perform research on, the resulting csv/excel files would trigger the "What should Firefox do with this file?" prompt" so i could review the information before possibly downloading it.

Then, without explanation, the prompt suddenly disappeared and now, whenever I try to download a csv/excel file, it automatically wants to save to a folder on my flash/hard drive. I have reviewed my Firefox settings with nothing appearing wrong and I even talked to the people behind the web site I gather my information from and they said the problem is not on their end.

I have been using Windows 11 for the last few months and I've been using this particular web site to gather information from for over 3 years both at home and at a public library and have never encountered this problem ever.

Any information/help would be greatly appreciated.

Bill

Asked by billstinson1967 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Recently updated Firefox, now random selection of multiple tabs

Running Firefox on MacBook Pro iOS v 12.2.1. Recently updated Firefox, now while navigating through tabs, FF randomly selects multiple tabs. When this happens, I can only… (read more)

Running Firefox on MacBook Pro iOS v 12.2.1. Recently updated Firefox, now while navigating through tabs, FF randomly selects multiple tabs. When this happens, I can only view the one tab, all others are selected, but I cannot then go to that tab to view. I'm not sure I'm explaining this well. Also, I cannot close the tabs with the X but must right click for drop-down menu to close. I can open new tabs, but that tab is becomes the anchoring selected tab, any other tab I try to go to then becomes selected, as well as every tab in between, none of which I can actually view, they are stuck. I have tried "select all" in hopes of then de-selecting, but deselecting is not an option.

This is really holding me up as I have work to do and cannot view the necessary tab. I'm extremely frustrated.

LOL, as randomly as it starts, it stops...I wanted to take a screen shot, but no, everything is fine now.

Asked by janet.lintz 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Embedded Instagram Posts no longer show on forums.

Hello, I have never had any previous problems with Firefox until today, when embedded Instagram posts were no longer visible on forum websites. The posts are now replace… (read more)

Hello,

I have never had any previous problems with Firefox until today, when embedded Instagram posts were no longer visible on forum websites. The posts are now replaced with the following:

"Firefox Can’t Open This Page

To protect your security, www.instagram.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites"

Opening the page in a new window does not work and I am using the very latest version of Firefox.

Does anyone, at all, have any resolution to this problem? A great many thanks in advance.

Thank you

Asked by Mark E 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Browser doesn't show web pages anymore

Hello, Since the last update (a few days ago) my Firefox is all wrong. First thing it didn't load all my opened tabs, only new ones, then I managed to reopen tabs from hi… (read more)

Hello, Since the last update (a few days ago) my Firefox is all wrong. First thing it didn't load all my opened tabs, only new ones, then I managed to reopen tabs from history, but the Firefox doesn't load any website (just trying to load the pages nonstop)

What should I do?

Thank you, Oren

Asked by corem 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Pictures load as grey boxes on soranews24.com

On the website soranews24.com the header picture and all the random clutter pictures all over the website load, but the pictures in the actual articles are all just grey … (read more)

On the website soranews24.com the header picture and all the random clutter pictures all over the website load, but the pictures in the actual articles are all just grey boxes. I've tried searching for fixes and similar problems and tried the solutions, and nothing helps. Tracking protection on or off, strict, standard or no enhanced tracking protection, pop-up blockers removed, U-block Origin disabled for that site, U-block Origin removed, all add-ons disabled, add-ons re-enabled in sequence to see if I can find the one causing the problem, Firefox refreshed, clean Firefox installed- nothing gets the pictures to load. On Firefox android turning off tracking protection by clicking the shield gets the pictures to load right away. Firefox on Windows, nothing makes the pictures load. This is the only webpage where the issue occurs. It happens in the regular window and private. I'm not interested in using Chrome or Edge, that's why I'm using Firefox.

Asked by Fishingforzoras 2 years ago

Last reply by Kiki 1 year ago

  • Archived

Firefox no longer working?

So ive been using firefox as my main web browser for years. I cant remember how long now, well over a decade. Anyway, i recently moved over to windows 11 on my laptop and… (read more)

So ive been using firefox as my main web browser for years. I cant remember how long now, well over a decade. Anyway, i recently moved over to windows 11 on my laptop and it updated firefox the other day. The browser is no longer functional. I open it, but the page is blank and it is trying to load a new tab but nothing is happening. Any address i try this is the same. All my bookmarks are still there but it doesnt work. Id also like to complain that it came loaded with amazon extensions as well. I disable those, does that have anything to do with it?

Asked by benhawthorne21 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Google search box white

Hi I originally posted this in the wrong area - under the Community Discussions. I'm not sure if this is due to another update, but since yesterday/today, I've noticed … (read more)

Hi

I originally posted this in the wrong area - under the Community Discussions.

I'm not sure if this is due to another update, but since yesterday/today, I've noticed the Google search box is too white. And the text is so pale I can hardly read it. It looks washed out. I'm not sure if there's an option that can be adjusted...? This is with dark mode enabled, by the way.

Asked by DustyShinigami 1 year ago

Last reply by Terry 1 year ago

  • Archived

Just opene

I have logged on and opened only five tabs. I now have 13 Firefox instances. Firefox has gotten unusable. I've tried everything that Mozilla and others recommend. Don't b… (read more)

I have logged on and opened only five tabs. I now have 13 Firefox instances. Firefox has gotten unusable. I've tried everything that Mozilla and others recommend. Don't bother to tell me to uncheck "Use recommended performance settings." Who hasn't don't that already. I also don't need to read that this is normal. I HATE Chrome but will have to switch to it if I cannot improve my very slow functionality. People need real solutions, not the same answer pasted into every complaint about this. Perhaps the answer is that you have no solution.

I even tried to set the autostart option to "false" as some suggest to disable multi-processes. I think that's made it worse.

I have fought this for several years but now, the situation is very much worse. I've been exiting Firefox and getting back in to stop so many processes (sure, sure, instances) but now I see 13 instances with only 5 tabs opened. Within 10 minutes, I have 13 processes running. Call them instances if you like, but they are 13 separate .exe files that are slowing me almost to a stop.

Asked by kay1197 1 year ago

Last reply by Terry 1 year ago

  • Archived

Picture-in-picture glitches out graphics

This glitch randomly started happening this evening, and I'm not sure what's causing it? What basically would happen is I would click the PIP button, and once I do that,… (read more)

This glitch randomly started happening this evening, and I'm not sure what's causing it?

What basically would happen is I would click the PIP button, and once I do that, fonts disappear (either certain letters would disappear, or they'd all turn into this weird blocky one), the toolbar flickers and changes color, and buttons also flicker. These graphical errors are confined to the window the video the PIP was playing, and stop once the window is closed.

I haven't seen graphical errors anywhere else on my system, so I don't think that's the problem. I haven't installed any new extensions in a while. So... yeah, a bit confused.

Asked by Amber Ren 1 year ago

Last reply by jonzn4SUSE 1 year ago