Showing questions tagged: Show all questions

credit card payments and scrolling photos on auction site

Since updating to version 79 a few weeks ago I get a box coming up when I try to pay for an online purchase with my credit card, telling me to use "at least 17 characters… (read more)

Since updating to version 79 a few weeks ago I get a box coming up when I try to pay for an online purchase with my credit card, telling me to use "at least 17 characters" for the card number, which is impossible, of course. Latest update to version 80 just now has not fixed the problem. Also can't scroll through pictures on my favourite action site, Trade Me. This is malicious, and a darned nuisance.

Asked by michaelagburch 3 months ago

Downloaded images are corrupt

Hiya, Whenever I download an image from Firefox - when I try to upload the image elsewhere (Canva, Wordpress, other places) it says it's corrupt. Some images have a .webp… (read more)

Hiya, Whenever I download an image from Firefox - when I try to upload the image elsewhere (Canva, Wordpress, other places) it says it's corrupt. Some images have a .webp extension which I don't understand. How do I fix this please? I read this thread: https://support.mozilla.org/en-US/questions/1252682 But don't understand the solution - please can I have a plain-English answer! Thanks a lot, Beth

Asked by beth9 3 months ago

Window in a frame

Hi, i have this issue for several months already: I have FF set as default browser. When I open it with the FF icon in Windows, everything works fine, but when FF is clos… (read more)

Hi, i have this issue for several months already: I have FF set as default browser. When I open it with the FF icon in Windows, everything works fine, but when FF is closed and I open a link (for example in another browser), it opens up FF, but in a weird unclickable "frame". Until yesterday the frame was only above my window. When I want to change tabs, I go with the cursor all the way up the window. Normally it's OK - I click there and the tab changes. But when this problem occurs - there is this "dead area" of one or several pixels hight that don't react on clicks. Since today there is an additional frame on the sides of my window - white frame that also is "dead" for clicks. That messes up my workflow with two browsers and my way of inprecise, but comfortable mouse usage.

Asked by piotr.solga 2 months ago

Keyboard freezes when using Firefox

Hello, After i upgraded my computer to Windows 10, my keyboard started freezing when using Firefox. Some websites seem to trigger it - my regular banking website always t… (read more)

Hello,

After i upgraded my computer to Windows 10, my keyboard started freezing when using Firefox. Some websites seem to trigger it - my regular banking website always triggers it and I have to use a different browser to access it.

I have tried changing ticking the "Prevent accessibility services from accessing your browser" option on security as suggested, but this has not made any difference. I have also disabled add ons except 'H264' as suggested - again no change.

Does anyone have any ideas on how i might fix this please?

Many thanks, Sorcha

Asked by Sorcha 2 months ago

Office 365 OneDrive opening Excel (SharePoint) file doesn't work - link is not correct

I have Excel docs saved in OneDrive that "version" backup files due to being a cloud doc. When I review the version history list and try to open a past version Firefox pr… (read more)

I have Excel docs saved in OneDrive that "version" backup files due to being a cloud doc. When I review the version history list and try to open a past version Firefox produces and error popup.

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-08-27-08-59-49-ecbddd.png The "h" of the link's http is missing.

If I copy the link, paste it in the address bar and add the "h" it opens in Excel perfectly.

How can I fix this?

Asked by laeupple 2 months ago

Disappearing and invisible firefox windows on Mac OS

When I startup Firefox the window flashes on screen but will not open. The window is listed under the "Window" menu but cannot be displayed. If I open a new window and … (read more)

When I startup Firefox the window flashes on screen but will not open. The window is listed under the "Window" menu but cannot be displayed. If I open a new window and then select the old window, I still do not see the old window but it is active in the "Window" menu. When I "close" the old window from the "File" menu I will see a new window in the "Window" menu (close all tabs?), which I assume is the dialogue box and also not visible. If I hit return with the dialogue box active, both the old window and the dialogue box close.

I have done both a Refresh and a Reinstall separately of Firefox with no change in behavior. I have tried restarting Firefox with and without the "restore previous session" selected in preferences with no change in behavior. I am at a loss with where I go from here. My current workaround is fine but a pain and obviously I cannot recover my previous session with this issue. What else can I try to clear this issue?

Asked by john.jacobs4 2 months ago

Multiple Process Of Firefox Running In Task Manager

The "Use Recommended Performance Settings" was set at 4, so I lowered it to 1. I restarted and it it still showing just as many processes running. Is there anything else … (read more)

The "Use Recommended Performance Settings" was set at 4, so I lowered it to 1. I restarted and it it still showing just as many processes running. Is there anything else I can try? It really slows down Firefox for me. 10 Processes Are Running In Firefox. And Sucking So Much Of RAM. More Than 1.5 GB Of RAM Out Of 4GB Of RAM. I only have 1 tabs open right now.

Fix This Issue. Firefox Needs To Work On It. Its A Major Issue. Thank You.

Asked by VIVEK 2 months ago

(SOLVED) --- Images (png, jpg, jpeg, ect) downloads are automatically cancelled all of a sudden? happening since yesterday

This has never been an issue before and I don't really know how to fix it. I've read through this article (https://support.mozilla.org/en-US/kb/cant-download-or-save-file… (read more)

This has never been an issue before and I don't really know how to fix it. I've read through this article (https://support.mozilla.org/en-US/kb/cant-download-or-save-files) and I still don't know how to fix this.

I went down the "change file type settings" route and I didn't see a file called "handlers.json" in my profile folder, so I left it alone. (there was something in there that said JSON but it wasn't specifically called handlers.json so I didn't want to mess with it or change it)

I tried to go into my firefox "Files and Applications" settings and change "Always ask" to "Save files to" and tried some different folders, and it didn't fix the issue, image downloads were still cancelling. I changed it back to "Always ask" and it still didn't fix the issue.

It doesn't appear to be an issue with my firewall/antivirus or something because I checked Windows Defender, Malwarebytes, and Ditdefender and nothing relevant is showing up to solve my problem.

This has never happened before, or has been an issue before, but for some reason since yesterday, every time I "save image as" (I mainly save images off of Twitter) it shows up as "cancelled" automatically from the toolbar icon... It sometimes goes through and downloads once I click said toolbar icon and press the "retry" buttons, but it's incredibly annoying having to do that for EVERY image file i want to save just to get it to download properly. why does it do this?? please help, this is getting a bit frustrating....

other notes: I only save image files into my "Documents" I recently synced dropbox with my documents folder last week and it's been working fine, so I doubt that's where the issue comes from but I could be wrong?? I'm on windows 10, firefox browser The only addons I have enabled are Enhancer for Youtube, Adblocker Ultimate, and Malwarebytes browser gaurd but they have never given me issues before Not sure if that information helps at all but i hope it does

ty for reading


UPDATE: I rebooted FireFox in "safe mode" and it seems that the issue has been solved. Images from twitter and google are being saved to the folder and downloaded properly. I wonder what could've caused the issue in the first place... I wonder if the issue was with my add-ons or my firefox browser settings? Should I just reset my firefox browser settings back to default?

UPDATE 2 (SOLVED): After refreshing firefox and testing some things out, I figured out that the Malwarebytes Browser Guard extension was the culprit of preventing image downloads. I have no idea why. The extension also has no option of preventing this.

Asked by Ty-Ty 2 months ago

Firefox webpage printing delay

I tried asking this about 2 weeks ago but never got an answer. My computer is running Mac OS Sierra 10.12.6, and for the past month and a half there has been a loooooong … (read more)

I tried asking this about 2 weeks ago but never got an answer. My computer is running Mac OS Sierra 10.12.6, and for the past month and a half there has been a loooooong printer delay in printing anything from the Internet. It takes anywhere from 45 seconds to a minute for a printer dialogue box to appear after I press a Print icon on Amazon, Ebay, PayPal, and anywhere else. Once it appears I can print just fine, but that delay is getting to be tiresome. I've attempted the "Fix Printing Delays" suggestions in the Mozilla Help area, but nothing I do there has any effect. It's definitely a browser issue, because with the exception of PayPal I can print easily if I use Safari, with no delays. I'd switch over to Safari just to save myself the headache, but PayPal won't print mailing labels on Safari now (security issues with Flash, evidently). Anyone know what's going on here?

Thanks

Asked by jdmaddin64 2 months ago

No sound in Firefox on WIN7.

No sound in the browser, restarting randomly turns on the sound (I restart the computer several times until the sound appears in Firefox. Closing the browser and restarti… (read more)

No sound in the browser, restarting randomly turns on the sound (I restart the computer several times until the sound appears in Firefox. Closing the browser and restarting it results in no sound. Checked the sound settings and all right. I noticed the defect this week (8/24/2020). Other applications work fine.

The audio advice on the FIREFOX website didn't work out. I think this is the fault of the update.

Widows 7 operating system.

Asked by kacper077 2 months ago

First site entered into address bar upon start does not load

Upon opening Firefox and loading my start-up page for the first time each day, any URL I type into the address bar and try to surf to does nothing when I hit ENTER. I alw… (read more)

Upon opening Firefox and loading my start-up page for the first time each day, any URL I type into the address bar and try to surf to does nothing when I hit ENTER. I always have to re-click in the address bar a second time or type in a new URL and hit ENTER for Firefox to start loading that page. The issue does not occur when I click on any of my bookmarks in my Bookmark Toolbar upon startup. Just when I type a website into the address bar.

Asked by Andrew 2 months ago

Startup times have increased significantly on Windows in the past 2 beta releases.

Startup times have gone from about 30 seconds to about 2.5 to 3 minutes on my Windows 10 machines with the past 2 beta releases. FireFox loads up quickly, but no auto-ope… (read more)

Startup times have gone from about 30 seconds to about 2.5 to 3 minutes on my Windows 10 machines with the past 2 beta releases. FireFox loads up quickly, but no auto-open tabs are loaded, nor are manually typed URLs loaded, until about 3 minutes after launch.

Asked by firefox933 2 months ago

Rayaduras y rasgaduras al desplazar el puntero

Hola! Escribo por un problema relacionado a rayaduras y desgarres en la pantalla del navegador al desplazar el puntero. He visto por entradas anteriores que este problem… (read more)

Hola! Escribo por un problema relacionado a rayaduras y desgarres en la pantalla del navegador al desplazar el puntero. He visto por entradas anteriores que este problema es conocido desde la versión 49 y que aparentemente estaba solucionado en la versión 50 y posteriores: sin embargo no es así. También aclarar que se hace referencia a dicho problema con ocurrencia general en ordenadores con tarjetas gráficas antiguas, lo cual tampoco es así, pues en mi caso tengo una de última generación y supongo no soy el único. Por último, una de las soluciones recomendadas fue modificar la preferencia layers.allow-d3d9-fallback'. por un false, he intentado ponerla en marcha pero ésta no aparece en el listado. Un disculpa de antemano si mi pregunta resulta limitada o hecha en el lugar incorrecto, soy nuevo en la comunidad y es la primera vez aquí.

Asked by Alan S. 2 months ago

Search delay in Firefox browser

Hi everybody I use Firefox as my main browser and it has a standard Google search bar. Whenever I type something in the search bar there is a 1-7 second delay before the … (read more)

Hi everybody

I use Firefox as my main browser and it has a standard Google search bar. Whenever I type something in the search bar there is a 1-7 second delay before the browser starts responding and doing the search. I don't experience the same delay if I directly click on a website link however.

This problem started recently and I am unable to determine exactly why. I have removed all add-ons, plug-ins, started in safe mode and tried refreshing, deleting and reinstalling but nothing seems to get rid of this search response delay.

Please help?

Asked by rickprivate2 2 months ago

Some videos not playing in Facebook but do play if I switch to Edge

I have latest Windows 10 and Firefox 80.0. A few days ago most videos, but not all, stopped working after 2 or 3 seconds and I got a black screen with "Sorry, we're havi… (read more)

I have latest Windows 10 and Firefox 80.0. A few days ago most videos, but not all, stopped working after 2 or 3 seconds and I got a black screen with "Sorry, we're having trouble playing this video". I opened Facebook in Edge browser and all videos work just fine.

Did the latest Firefox update "break" something?

Asked by Didee1000 2 months ago

Firefox became infected

My Firefox became infected with the Blue Screen freeze, I think through a photo icon I clicked on as a link. After trying to figure out what to do, searching for help via… (read more)

My Firefox became infected with the Blue Screen freeze, I think through a photo icon I clicked on as a link. After trying to figure out what to do, searching for help via my phone, I finally powered off the machine, then restarted it in safe mode. That worked and I'm using it right now.

I want to do two things: (1) know for sure that the infection is out of my system and (2) open the Firefox I'm using, now beyond safe mode.

Is there still an infected Firefox file on my computer? If so, how can I remove it? Do I do that by restarting it without keying safe mode, or is there a specific process for killing the bug? How do I know when I can open without safe mode safely, without triggering the infection?

Asked by hejsan13 2 months ago

Firefox stops working, no error messages

This usually happens when I'm using Jupyter notebook in a browser. It will stop responding and I cannot save work, and trying to load other websites results in a blank sc… (read more)

This usually happens when I'm using Jupyter notebook in a browser. It will stop responding and I cannot save work, and trying to load other websites results in a blank screen. It doesn't say its loading and there is no error message. Usually restarting the browser will fix this, but then I lose work in Jupyter notebook. The other day restarting Firefox did not solve the issue and I had to restart my computer.

Asked by storytemen 2 months ago

Intermittent graphic distortion when browsing

When browsing through different websites the graphics completely crash out on me, and only get to normal when I switch to another tab and go back to the one that was dist… (read more)

When browsing through different websites the graphics completely crash out on me, and only get to normal when I switch to another tab and go back to the one that was distorted. I've attached a screen shot so people can see what I'm talking about. Also, I'm using mac high sierra (I can't update beyond that because my macbook air is old) and the most updated version of firefox. Does anyone know how to fix this?

Asked by dougsnj 2 months ago