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  • Archived

Hi! Recently, in my laptop, Firefox started freezing at every single startup; after force shutdown and restart, though, it works flawlessly each time, and for the whole duration of the session at the computer. Can anyone please suggest a solution?

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction. I've tried anything I could, including reinstalling the b… (read more)

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction.

I've tried anything I could, including reinstalling the browser, removing all of my bookmarks (about 10,000) and addressing extensions (Decentraleyes, Default Bookmark Folder, Disable Tab Detach, Flagfox, I don't care about cookies, Keepa, Notifier for Gmail, Privacy Badger, To Google Translate, uBlock Origin, Undo Close Tab, Video DownloadHelper and Youtube's Annotations No More), but not even safe mode improved the situation in the least. Windows Defender also hasn't detected any malware and my web surfing habits are as safe as it gets.

The only deeper data I could gather is that the problem manifests with a progressive, rapid surge in CPU and RAM usage; the former, for example, is saturated to its total 16 GB in a matter of about 20 seconds.

My laptop is a Dell Inspiron 7586 with Windows 11 64 bit; Firefox version is the latest, 100.0, and, by the way, none of the recent updates has improved the situation.

Thanks to anyone who might come up with an educated guess!

Asked by Jacnic 7 months ago

Last reply by Terry 6 months ago

I believe I was spoofed using my GMAIL

I was checking my EMAIL the same way I always do: open new tab, click the Gmail button on the new tab. Well once it opened, I then opened my second GMAIL account, and not… (read more)

I was checking my EMAIL the same way I always do: open new tab, click the Gmail button on the new tab. Well once it opened, I then opened my second GMAIL account, and noticed that the two were different. Which forced me to check the URL of my main account and I noticed that they were different. "?zx=s0wp4i3jcokr" was sandwhiched between the number zero and the word "inbox" in the URL. Was I spoofed, and if so, what course of action should I take?

  • NOTE*

Prior to noticing the strange URL my key had been malfunctioning intermittently. Went into inspector to check code, and every word was just random letters. Is this related?

Asked by riskitdreams 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Program feezes

For the last few weeks, Firefox freezes up occasionally. Sometimes, I have to Force Quit to get out of it as Quit Firefox won't close the program. Using Ventura 13.0 on… (read more)

For the last few weeks, Firefox freezes up occasionally. Sometimes, I have to Force Quit to get out of it as Quit Firefox won't close the program. Using Ventura 13.0 on a M1 MacBook Air. It was happening before Ventura as well. Fairly recent issue.

Asked by Ray 1 month ago

Last reply by jonzn4SUSE 1 month ago

Firefox will not load - missing VCRUNTIME140_1.dll

Firefox not loading and missing VCRUNTIME140_1.dll preventing re-installation. Full message is: 'The code execution cannot proceed because VCRUNTIME140_1.dll was not foun… (read more)

Firefox not loading and missing VCRUNTIME140_1.dll preventing re-installation. Full message is: 'The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem.' Tried to install an old version of Firefox (28.0) but this is not upgradeable.

tjadlib8@gmail.com

Asked by tjadlib8 1 week ago

Last reply by TyDraniu 1 week ago

FF Deveolper Mode

HI, About once a week typing away I get FF developer mode. I know F12 toggles it off and on, but I am no where near that, there must be a combination of keys that launch… (read more)

HI,

About once a week typing away I get FF developer mode. I know F12 toggles it off and on, but I am no where near that, there must be a combination of keys that launches it. Any advice? Its just a pain not worth turning if off for good.

Asked by r.a.prieston 1 week ago

Last reply by Terry 1 week ago

Please contact your administrator with the error code: 0.3b2c2d17.1669662371.5cf7b1c1

Yesterday had no issues accessing https://ebay.com. Shutdown overnight. This morning get the error message "Please contact your administrator with the error code: 0.3b2c2… (read more)

Yesterday had no issues accessing https://ebay.com. Shutdown overnight. This morning get the error message "Please contact your administrator with the error code: 0.3b2c2d17.1669662371.5cf7b1c1" There is no administrator as this is a Windows 10 home computer. I have cleared the browser of any entry "ebay" but it did nothing to return connections. No other url seems to be effected. Used EDGE and connected without issue. Also used a tablet and had n issue. Any suggestion to resolve the issue would be appreciated.

Craig Kawahara

Asked by ckawahara 1 week ago

Last reply by Dropa 1 week ago

FF 107 very slow VM

I tried FF 107 on a virtual win 7 64 bit with 4 GB RAM. very slow. The URL hangs for ages before page is displayed. The previous FF was OK and chrome runs OK. I am testi… (read more)

I tried FF 107 on a virtual win 7 64 bit with 4 GB RAM. very slow. The URL hangs for ages before page is displayed. The previous FF was OK and chrome runs OK. I am testing it before i put on 'real' computer

Asked by GardenSurfer 1 week ago

Last reply by Dropa 1 week ago

LastPass Duo Issue on 107.0

LastPass doesn't load the Duo prompt in 107.0. It worked in 106.0.5 but broke with the new version. Disabling Duo allowed for login to occur but re-enabling broke it agai… (read more)

LastPass doesn't load the Duo prompt in 107.0. It worked in 106.0.5 but broke with the new version. Disabling Duo allowed for login to occur but re-enabling broke it again. LP confirmed this isn't an issue with their extension.

Asked by tom.horton 1 week ago

Last reply by Dropa 6 days ago

Old version of Firefox (45.0.2) is invisible on MacBook M1

Hello, on my project we have a requirement to support a specific version of Firefox, which is 45.0.2. I downloaded it from ftp.mozilla.org, but when I'm launching browser… (read more)

Hello, on my project we have a requirement to support a specific version of Firefox, which is 45.0.2. I downloaded it from ftp.mozilla.org, but when I'm launching browser, it just displays an invisible window with shadow border (see screenshot below).

My device: MacBook Pro 14 2021 M1 Pro, OS X Ventura (13.0.1)

I guess it has something to do with an M1 chip, but is there any way to fix it?

Asked by braid98 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

No Video with Supported format and MIME type found

No Video with Supported format and MIME type found is not allowing me to play videos on website. No idea what's the cause of it, I've tried everything from internet tips … (read more)

No Video with Supported format and MIME type found is not allowing me to play videos on website.

No idea what's the cause of it, I've tried everything from internet tips how to solve this.

Asked by Dawid Dettlaff 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

Super frustrating experience

It seems Mozilla now things that forcing me to click through a "welcome tips wizard" dialog box is a good idea. Since I work in IT, I'm using browsers across dozens of en… (read more)

It seems Mozilla now things that forcing me to click through a "welcome tips wizard" dialog box is a good idea. Since I work in IT, I'm using browsers across dozens of endpoints in dozens of environments every day. To open Firefox and have to click Skip over and over and over because the wizard won't let me just skip the whole thing on one fell swoop, is a recipe for fatigue! I don't care about changing color schemes or signing into an account etc etc. I just care about using the browser to go where I need to go. Yet not even Escape works to get out of the captive experience. Please stop following in the footsteps of Microsoft who thinks they have a right to force every user into an experience. Please stop being like other apps that introduce new features and feel they have a right to force users to "see" them via UI popups that are in your face until you either click through them or click skip for every single one. If you really think I should care about these features, at least allow me to skip the whole process whenever I wish. Don't make me click Skip over and over and over. Maybe one day I will read about these new features that Mozilla things are so important, but even then I'll read it once on my own computer probably and then still be "forced" into this unpleasant experience on every other endpoint I remote onto for weeks and months into the future. Thanks a lot.

Asked by TitaniumCoder477 5 days ago

Last reply by cor-el 5 days ago

Adblock is unable to deactivate thumbnails in youtube video!

Adblock is unable to deactivate thumbnails appearing towards the end of a Youtube video! I've restarted FF but result is the same. What is wrong? Any other alternatives?… (read more)

Adblock is unable to deactivate thumbnails appearing towards the end of a Youtube video! I've restarted FF but result is the same.

What is wrong? Any other alternatives?

Asked by Raz 6 days ago

Last reply by Terry 5 days ago

Site sometimes doesn't allow logging in with firefox, does with chrome.

My bank sometimes gives me errors when logging in using foxfire. It does not when I use chrome. Sometimes after a while it corrects itself. Sometimes I have to reboot. Wh… (read more)

My bank sometimes gives me errors when logging in using foxfire. It does not when I use chrome. Sometimes after a while it corrects itself. Sometimes I have to reboot. What can I do as a standard fix of this problem, other than switching to chrome?

Asked by bigdocmcd 5 days ago

Last reply by Dropa 4 days ago

Mozilla Firefox Keeps crashing

My Firefox keeps crashing. I can't open it at all. It opens and crashes within seconds. I don't know why because it was fine yesterday.... Crash ID: bp-d78cd263-9cac-417… (read more)

My Firefox keeps crashing. I can't open it at all. It opens and crashes within seconds. I don't know why because it was fine yesterday.... Crash ID: bp-d78cd263-9cac-4173-b5b4-f63f60221201

Anybody able to help? Thanks.

Asked by hytmolina 4 days ago

Last reply by TyDraniu 4 days ago

Mozilla crashes after windows reinctalled

Hi! I've reinstalled Windows and Mozilla crashes every time I started it. More often itoccures when YouTube page is open. Please, look at my crash reports: bp-26b3d072-b… (read more)

Hi!

I've reinstalled Windows and Mozilla crashes every time I started it. More often itoccures when YouTube page is open.

Please, look at my crash reports: bp-26b3d072-bfb3-414d-ace6-bc3220221130 bp-eba0db1c-ce82-4dd1-90fb-b04ee0221130 bp-e4338b69-3e42-41d0-b2b1-9cb4e0221130 bp-1d681c76-87e1-49ac-8f94-843b60221130 bp-e299e985-0355-4fd0-866f-e39330221130

Asked by tyomam 5 days ago

Last reply by cor-el 4 days ago

Since the update Firefox will not load pages.

Hello, I uploaded the new version of Firefox that I have been using without issue for years and now it will not load pages that Chrome loads, no problem. It just spins w… (read more)

Hello,

I uploaded the new version of Firefox that I have been using without issue for years and now it will not load pages that Chrome loads, no problem. It just spins without every giving me an error, just never loads.

Yes, I updated my Norton account and made sure that Firefox is a trusted program.

[email removed from public]

Asked by sander_518 4 days ago

Last reply by cor-el 4 days ago