Showing questions tagged: Show all questions

Warning when trying to open a window

When using GMX and trying to open the Cloud screens I keep getting a Warning screen and the page won't open and then I am logged out of my acct. I have attached a pic of… (read more)

When using GMX and trying to open the Cloud screens I keep getting a Warning screen and the page won't open and then I am logged out of my acct. I have attached a pic of the screen print as I cannot seem to add the screen print in the system. I need help to correct this issue.

Thanks Shirley

Asked by FreeSGC 1 day ago

Need Human Support. Is that possible?

My Firefox has intermittently (but many times a day) been been slow loading, often simply refusing to load at all. Clicking a link to open in a new tab often opens the t… (read more)

My Firefox has intermittently (but many times a day) been been slow loading, often simply refusing to load at all. Clicking a link to open in a new tab often opens the tab but the tab says "New Tab" with an oscillating dot on the left. After a few minutes the dot stops and nothing displays. Often clicking something in Google News the new tab says "Opening " and then the Google URL. The page sometimes displays after a couple of minutes but sometimes never does.

I've disabled all my plugins except LastPass, but that doesn't help. My IT Support company hasn't been able to help. I tweeted Firefox and they suggested I DM them. I've done that, even sending a couple of illustrative screen videos. But no oikne has ever responded to my Twitter DM.

Is there any way to talk to a live person and share my screen to get some help?

If not, I'll need to abandon Firefox as my default browser after many, many years. It's become a real productivity-killer.

Asked by BillTreloar 2 weeks ago

Last reply by BillTreloar 6 days ago

Distorted graphics on online banking app

I tried to log into Barclays online banking (bank.barclays.co.uk) on my laptop - a process I've used numerous times without problems. The app presents 3 small graphics im… (read more)

I tried to log into Barclays online banking (bank.barclays.co.uk) on my laptop - a process I've used numerous times without problems. The app presents 3 small graphics images of their card and card reader to demonstrate where to find/enter info. These graphics are greatly elongated laterally, and crucial data entry box is missing or obscured, thus making login impossible. At the bank's suggestion, I logged in without problems using a different browser (AVG Secure), so it would appear to be a problem peculiar to Firefox. Can I suggest that you liaise with Barclays to fix this problem?

Asked by bluebottle47 3 days ago

Banking logon page is distorted

I have been using Firefox for accessing my desktop online banking for some years. In the last few days, the images on the part of the logon page that requires card and s… (read more)

I have been using Firefox for accessing my desktop online banking for some years. In the last few days, the images on the part of the logon page that requires card and security details are stretched laterally, which prevents use. The text seems normal. See attached screenshot.

I can shrink the image to fit my screen, but I have not entered any details. The bank has checked their end and cannot find anything wrong: suggested that I switch browser - which worked.

I prefer to continue with Firefox, so wish to find a fix. Have I got some malware on-board, or is it an update issue?

I use Norton for security, and I've done a full sweep having updated. Nothing found. I use CCleaner very regularly - nothing found after checking for updates.

What do I need to do now, please?

Asked by paul.m.adams 5 days ago

Last reply by paul.m.adams 3 days ago

Firefox

Trying to keep it brief. Not sure how that will go. lol A couple weeks ago Firefox started opening up tabs, and closing, tabs. Lots & lots of tabs. Sometimes at rand… (read more)

Trying to keep it brief. Not sure how that will go. lol

A couple weeks ago Firefox started opening up tabs, and closing, tabs. Lots & lots of tabs. Sometimes at random, other times I'd drag the mouse over a tab or page(no mouse button pressed) and it might open a new tab, open a link on the page, or close the tab, often time in multiples. Sometime whole bookmark folder link would be opened and in multiple sets.

With HP tech help they had me do a complete reinstall of Win11, then computer crashed and they ended up fixing it with the new SSDD. T comes back loaded with Win10 and I updated to Win11.

With only Edge it was fine. I did get one "Restoro" popup but that was it. I ran 4 different anti-malware apps and got one PUP that was maybe iffy at best. Installed a few add-ons and still ok.

When I installed FF and some add-ons (same ones in Edge) it started happening again. I tried uninstalling add-ons, inactivating them, even one at a time, and it all still happens. I thought I had it narrowed down to Roboform and/or facebook container but nope. Sometimes it's good for a while, other times it goes kind of haywire.

Very frustrated.

Asked by SDB 3 days ago

view of same page, on same website, with same PC, is different of Mozilla vs Chrome

Mozilla is not rendering my website properly. The style of the Joomla 4 Cassiopeia Template is not displaying. The attached shows the comparison of last night. My user… (read more)

Mozilla is not rendering my website properly. The style of the Joomla 4 Cassiopeia Template is not displaying. The attached shows the comparison of last night. My users report mixed results on various browsers, but Chrome is solid. I am a long time Mozilla fan, and would like to continue. I have been thru a lot of your troubleshooting; did a complete delete and re-install, cleared Cache & Memory, can't seem to find the problem. Gerald W. Mead

Asked by jerrymead1 3 days ago

tab startup problem

When I startup Firefox the new tab just spins and the screen is blank. It will spin until times out. However if I open another tab all is OK. If I open the second tab an… (read more)

When I startup Firefox the new tab just spins and the screen is blank. It will spin until times out. However if I open another tab all is OK. If I open the second tab and open a website directly it works. If I open a website from a shortcut it will open most of the time but not every time. Also the program opens all websites very slowly, sometimes over 30 seconds. Download of content is also very slow. It is not the internet connection because Edge open very quickly. I have uninstalled and downloaded newest version and reinstalled. This did nothing to improve performance. I have also checked all settings possible. No solution, Please help. I do not want to start using Edge. Please Help! Thank You

Asked by robertstevens331 3 days ago

Problems reloading page

There is a chronic problem with the Droid version of Firefox. If I have a web page open, it does NOT matter which page, if I leave that and go to another app for a moment… (read more)

There is a chronic problem with the Droid version of Firefox. If I have a web page open, it does NOT matter which page, if I leave that and go to another app for a moment then return Firefox will not reopen/reload the page- the progress bar stops near completion and hangs. This is happening on two different Droid devices- a Samsung Galaxy Tab S2 running Droid 7.0 and a Samsung Note 9 running Droid 10.0. There is a way to clear this issue. I close the Firefox app, go to the Droid settings/App. I then Force Stop the app, go to Storage and clear Cache. When I restart Firefox the web page it was trying to load then loads properly. This problem happens continually- it does not mater if I am on Amazon, a news site, a forum, there is no different what place I am on the web. This is also happening with two separate devices running different versions of the Droid OS. The only common factor is Firefox for Android. I am getting sick and tired of having to jump through all these hoops just to resume looking at a page which was already successfully opened. I like Firefox but this chronic problem is not worth keeping it installed at this point.

Asked by rbaker2164 3 days ago

Firefox (and firefox only) does not play audio of any kind on any device or site

Good morning. As the title suggests, Firefox suddenly doesn't work after a windows 10 update a few days ago. The videos play, but the audio doesn't work. Microsoft Edge p… (read more)

Good morning. As the title suggests, Firefox suddenly doesn't work after a windows 10 update a few days ago. The videos play, but the audio doesn't work. Microsoft Edge plays audio smoothly.

I tried to: - Clean the cache - Clean cookies - Check permissions for sites (automatically play Audio / Video etc.) - Restore Mozilla - Restart PC - Uninstall Mozilla - Check in the volume mixer that Mozilla was not muted - Check that the tab wasn´t muted. - Check in Settings > Sound to see that Mozilla is present among the various programs used by the Sound Card - Checked if Mozilla played with another account - Used Troubleshooting mode

I don´t know what else to do, I don´t recall touching anything but Bluetooth Settings from time to time to reconnect my Headphones.

Asked by diego.vida95 5 days ago

Last reply by diego.vida95 4 days ago

Fire fox flickers

When I go and open any website, a minute later Firefox flickers, it's been doing that for a month now. and I always get this too, a separate issue " This site is slowing … (read more)

When I go and open any website, a minute later Firefox flickers, it's been doing that for a month now. and I always get this too, a separate issue " This site is slowing down Firefox" yet it never says what site, and when Firefox is the only site open, it still does it.

Asked by crapjunkmail 1 month ago

Last reply by crapjunkmail 4 days ago

Tab always crashes on audio playback

I've had this problem for a couple of years already. Not with other browsers and, with the Internet Download Manager extension, I'm usually able to download multimedia co… (read more)

I've had this problem for a couple of years already. Not with other browsers and, with the Internet Download Manager extension, I'm usually able to download multimedia content in FF. (That's been my workaround.)

For example, when loading this humble URL ... https://upload.wikimedia.org/wikipedia/commons/transcoded/d/d8/Plattenknistern_record.ogg/Plattenknistern_record.ogg.mp3 ... if I have autoplay enabled, it'll crash right away ("Your tab just crashed"), without autoplay, it'll crash as soon as I hit play. No report gets created under about:crashes.

No difference if I create a new user profile and disable add-ons. Disabling hardware acceleration doesn't help either. I can't do without most of my settings and add-ons, so refreshing FF is not an option. I'd sooner try a new install (and then import my profile and reinstall add-ons), but that's laborious, not guaranteed to solve the problem, and I figure that there ought to be some way to diagnose a crash in such straightforward circumstances? Telling the JS debugger to pause on exceptions seems to be no help.

Twitter videos used to work, albeit without audio, so long as I didn't pause and then resume playback. Lately, after upgrading from FF 104 to 105 (or possibly through a change on Twitter's end), I get "the media could not be played."

Asked by fucsi 23 hours ago

Last reply by fucsi 20 hours ago

Yahoo Mail

When opening an email with an attachment (either a pdf or picture) in Yahoo mail, the Yahoo mail tab closes and I have to then reopen it from History, Recently Closed Win… (read more)

When opening an email with an attachment (either a pdf or picture) in Yahoo mail, the Yahoo mail tab closes and I have to then reopen it from History, Recently Closed Windows. It's been dong this for some time now. Does anyone know how to fix this?

Asked by paul.hilleard 3 days ago

New York times website - doesn't work on firefox. won't load.

i'm using an older dell computer with windows 10. I've updated firefox today. New York times - the website loads only partially now, prior to this update it would loa… (read more)

i'm using an older dell computer with windows 10. I've updated firefox today. New York times - the website loads only partially now, prior to this update it would load but links to continue reading the articles were not functional. About 3 months I've had these problems.

Loads perfectly on microsoft edge. I'd rather not switch browsers but being forced to unless a solution? thank you

Asked by rfeld 18 hours ago

Firefox causes my news feed on facebook to scroll by its self

When I scroll to the bottom of my news feed on Facebook, the page scrolls by it's self, I'm NOT touching anything and the page scrolls up and down. been that way for a mo… (read more)

When I scroll to the bottom of my news feed on Facebook, the page scrolls by it's self, I'm NOT touching anything and the page scrolls up and down. been that way for a month now 8-16-22

Asked by crapjunkmail 1 month ago

Last reply by crapjunkmail 4 days ago