Firefox Support Forum

Hi, yesterday I got a new computer and I installed the Firefox on it, but when I started the browser for the first time, it was a mistake (I pushed the button by accident), so I immediately closed it. It was asking something about allowing the use of coolkies, but I didn't answer to that and simply closed the window.

The thing is that since then my firefox don't load properly. The buttons and the autocomplete are normally responding, but all pages (including the settings) are blank and sometimes it won't start at all and I have to close it with taskmanager to make it open next time (but still blank).

Does anyone have the idea what's going on?

Thank you.

When I open gmail in Firefox browser, I lose the connection very often, it also happens with google drive. But it does not happen to me if I use Outlook from the web, I only lose the connection with Google from Firefox.

However, if I open the same thing using Google Chrome, this does not happen, it works correctly throughout the day, and I do not lose the connection.

My version of Firefox is 100.0.2 (64-bit) on my notebook I have Windows 10 Pro installed.

I'm running Firefox Dev edition and I cannot get it to load any pages except for Mozilla pages. I have tried all the fixes suggested there and it still refuses to connect. I'm at my wits end. Any hail mary optoins or do I have to reinstall and start again?

Hello,

i have a problem with Rightmove.co.uk webpages. On the webpage where you can see house plans, I zoom into the plan, and the plan just cannot be moved anymore and zoomed as well. I entered Firefox in troubleshooting mode without any extensions enabled and the same issue happened still. I tested the Brave and Chrome, no problems there. I tested Firefox latest version and also the ESR version, both had the same issue. One of the webpage links is below that just freezes, but the same issue happens with all sites when you want to see house plans. https://www.rightmove.co.uk/properties/125021075#/floorplan?activePlan=1&channel=RES_BUY Please help me.

Thank you. itaavo

Hi,

I like to use separate user accounts / X sessions for work and personal stuff. Whenever I switch from one session to another (ctrl+alt+Fx), it usually takes a few minutes for Firefox to get responsive again. Sometimes it never does (typically on Mondays, after working in my "personal" session all week end, and switching back to my "work" session). Other applications (xterm, qpdfviewer, etc...) don't seem to be affected at all. Is there something I can do to fix that ?

Thanks,

 -Olivier.

After updating my openSUSE Firefox package from version 122 to 123 every frame inside each window started to have weird grey overlay of scrollable area. I failed to find any description of such a thing happening, let alone how to get rid of it. I tried removing build-in distro-default preferences and had complete audit of all my custom preferences in about:config but none changed that behavior. I even updated to 124b4 but this also haven't changed anything. Naturally, nuking entire profile is not an option, I might as well replace the whole browser. So, how do I get rid of this thing?

Firefox is the only application affected (latest 107.0.1, Windows 11 pro latest updates). I have updated all drivers, run system and memory checks, uninstalled deleted remaining files and registry settings, twice actually all to no avail.

I have recently changed ISP but cannot see how that affects just Firefox (Chrome/Opera/Edge all work) and also moved to Bit Defender antivirus. Here I think I saw startup installations in Chrome etc for bit defender but never for Firefox. I have tried turning off all virus web protection still no joy.

I have looked briefly at the crash reports but with my level of expertise I can see no common crash reason.

I have had no add-ins installed for last week while trying to get this to work again. I have used Firefox for years and have no wish to move to another browser but this situation is driving me nuts.

If there is anybody out there with any ideas on next steps I could take?

Cheers Mike

For about a month how I find that the Firefox download list opens by itself multiple times during the day. Most of the time I'm not even actively using firefox, it's just idling in the background. When it first happened I figured it'd be a quickly patched bug and so didn't ask around about it. But I've had a ff update since then and it still happens. Does anyone know why this is happening? I have not seen reports of this via search.

I'm on ff 9.0.1.

I tried to log in to my bank and it says "access denied." I may have changed a setting or something on Firefox or my VPN. I'm confused, am not very computer savvy. I went to Apple store last weekend for phone and they said I should use Safari for info security, so I made that default on my Mac Mini (where I'm writing now) for a couple days, but then got blocked from a website where I plan to apply for a job, so I went back to Firefox, after I read articles saying that Firefox is more secure. I am using a VPN, so is that part of the problem ? (shouldn't be, because I have had that for a year or so). I don't know what to do, and it is after 12:45 am now, and I have to go to bed, have to get up for work in 6 hours. I hope someone has some help for me when I log in tomorrow. I hope that I have not been hacked. Thanks for reading!

Dear sirs,

I've got the latest English (US) version of Firefox 108.0 from this website. The problem is with Windows crashing in few seconds after Firefox is launched. Although this trouble appeared yesterday (maybe after the automatic update of FF - I'm not sure).

Please advise any solution ASAP!

Windows 7 Home Extended SP1 64-bit. Now I'm using another browser to write this message.

If I go to Safelite and start scheduling an appointment, navigating through that set of webpages will cause my computer to green screen/crash. The landing page at https://safelite.com asks for a zip code, and submitting that form puts you into the scheduling flow; after entering some details about a vehicle, I can click back and continue a few times (less than ten) to make my computer crash. I was able to reproduce the issue in troubleshooting mode. I also tried the same steps in Chrome, but it did not produce a crash.

This computer has had an issue with crashing in this manner for a while now, but this is the first thing I've noticed consistently causes a crash. I'm not expecting a solution, but I am hoping to close in on the issue; whether or not Firefox is the source here is questionable, but it does seem highly entangled.

Since the latest (5 May 2022) update to Firefox (to Firefox 100.0) my Gmail account does not work properly on my desktop running W11. Gmail frequently disconnects for varying periods, then reconnects, only to disconnect again almost immediately. Gmail will not let me open another account from within the current account. This does not happen on my Android phone where Gmail works properly. Neither does it happen when I run Gmail through Edge on my desktop. Hence I presume it results from an interaction between Firefox100.0 and Gmail. My wife has exactly the same problem using her Microsoft Surface Laptop under W10 since this latest update.

Hi, my Firefox on Win10 doesn't work, I've been forced to go back to Chrome. After a crash in Win10, Firefox doesn't work anymore: it opens, be it launched by me or by other programs, but it just sits there, blank, doing nothing. It is impossible to interact with menus and everything. Task Manager shows two open instances of the browser, using RAM, but the browser doesn't do anything. It doesn't "crash" and it doesn't freeze, it just stays like that. If I quit it and try opening it again the PC tells me it's open already, and Task Manager shows a couple instances staying there after quitting it, as if it stayed stuck. I tried resetting it from the Apps settings of Windows, but nothing happened, I tried uninstalling it and then installing it again, but nothing happened. Restarting the PC a couple of times changed nothing. In the end, I had to go back to Chrome and even put it as default browser because all programs were calling up Firefox which stayed unresponsive. Anybody knows what I should do in a case like this?

Well, I have applied all the options about proxy settings with the same result of long time for opening websites when first start of firefox. During these months I took notice to the one point, i.e. if I open website using firefox in the earlier morning there is no problem with the speed of opening as well as if I open another browser of edge the last one opens website without any delay. So the challenge of long time opening websites when the first start of firefox is still in force. How to resolve this?

Just recently, within the last two weeks (today is 12/22/23) Firefox it taking a long time to start. Firefox version is 121.0 (64 Bit) Windows 11 Home Ver: 22H2, OS Build 22621.2861 This is a reasonably new Acer Nitro PC (August 2023) with a solid state drive.

When I double click the Firefox Icon a large white box opens on my PC and remains that way for 10-15 seconds, then the white box fills-in with the Firefox screen. Once opened, Firefox works perfectly.

I tried the troubleshooter and Firefox starts instantly, as it did previously. I have no Extensions, Themes, or Plugins. I even disabled: OpenH264 Video Codec and Widevine Content Decryption Module. I tried Google and DuckDuck as the Search engine with no difference.

Any suggestions?

Thanks for your help.

I cannot access https://www.ebay.co.uk/ with Firefox. Just get a blank screen and it never seems to load. I can access other sites ok in Firefox and I can access it in Edge. I ran the refresh option to disable all plugins and it didn't fix it.

Hello there! So, I've just installed Firefox in a notebook I have and now there's a website where I can't see some pictures. https://i.imgur.com/E86dhVB.png There should be a picture there instead of (IMG:link) https://i.imgur.com/7lzrbfU.png There should also be a picture there, behind "Redvirux". Some pictures are shown, though, but most aren't. It's an http website, but it had been working fine on my Windows 8 instalation. Do I need some codecs? Is it a Windows 10 problem?

When i reinstalled firefox everything was going fine until i noticed that i was being logged out of my accounts every start. I deleted my user folder and reinstalled firefox and its doing the same thing again. How do i fix this issue?

I use Firefox as my primary browser, and Comodo IceDragon as a back-up browser. For about the past week my Hotmail account, accessed through Outlook Live website, does not load it just brings up a white screen. I deleted all my temp files, and anything else I could think of that may be preventing it, but that did not work. In fact after doing this I have not been able to access my USAA account, it takes me to the log in screen and once I put in my user name it just keeps asking for the user name, it does not go any further. The pages are loading correctly with the Comodo IceDragon browser which I believe is very similar to Firefox.

I would very much like to get this issue resolved. I hope to get a response soon.