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Firefox version 100 and higher will not load web pages

A routine update from Firefox version 99 to version 100 caused Firefox to quit loading web pages, including the Settings page. Firefox appears to load normally but will n… (read more)

A routine update from Firefox version 99 to version 100 caused Firefox to quit loading web pages, including the Settings page. Firefox appears to load normally but will not display any web page. The only thing that works consistently is Help/About Firefox. System: Lenovo E495 (AMD Ryzen 5 3500U) running Windows 10 Pro 21H2, build 19044.1706 Symptoms:

  • Version 100 and higher work correctly in trouble-shooting (safe) mode
  • Refresh does not resolve the problem
  • Manually removing extensions (NoScript and Cookie AutoDelete) does not resolve the problem
  • Uninstalling Firefox and existing profiles (all Mozilla folders in AppData/*), then making a clean install of version 100 does not resolve the problem
  • Removing version 100 and reinstalling version 99.0.1 restores normal operation (repeatable with higher versions)
  • Updating from version 99.0.1 to version 100.0.2 or version 101.0 does not resolve the problem
  • I have not tried removing any Mozilla registry keys

Asked by HeathR 1 year ago

Answered by HeathR 1 year ago

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My up-to-date Firefox has broken something causing FF to crash. Need to use older version. Please stop update notices.

Just paid $150.00 for a remote session from my computer store. Advice is: My older computer (2004)and it's graphic capabilities aren't compatible with newest FF. So I'll … (read more)

Just paid $150.00 for a remote session from my computer store. Advice is: My older computer (2004)and it's graphic capabilities aren't compatible with newest FF. So I'll stick with older version (9) until I decide to get new computer. Firefox is my preference, but if I update, it's likely to break again. Please tell me how to stop all update notices. It is maddening. Or, if you can do it, please do. I don't want to use the others. It has crashed twice, just FF, in the last few days. A system restore saved me, but I updated and lost it. Can you help this not wealthy person? I thank you for your fine product, and your help.

Asked by ratguard 1 year ago

Answered by Chaython 1 year ago

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Gmx pages blank in Firefox

For the first time in a week I went directly to my GMX account but couldn't se my emails, contacts or any information other than the form layouts the pages are blank, how… (read more)

For the first time in a week I went directly to my GMX account but couldn't se my emails, contacts or any information other than the form layouts the pages are blank, however in Opera everything is seen. Also for many months Firefox doesn't allow the Recaptures to load so many sites, and services like sending of contact forms, wont work, its extremely frustrating as Firefox has all my passwords. I could go to Pale moon is the PW's can be shared as a FF user of over 20 years it is my preferred browser and would appreciate these issues resolved please.

Asked by thehunts 1 year ago

Answered by Terry 1 year ago

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Firefox hangs periodically when selecting text on webpages

I would suggest within the last month or so Firefox has started to hang in a way that everything continues to "work" but I cannot switch tabs and I cannot do anything els… (read more)

I would suggest within the last month or so Firefox has started to hang in a way that everything continues to "work" but I cannot switch tabs and I cannot do anything else with Firefox until I kill it.

I can periodically reproduce this by: Randomly select and copy text on a website.

Behavior observed: You can no longer switch tabs, enter a new location, close tabs, or really interact with the browser at all even though it is not dead. Keyboard shortcuts do not work either.

Version: 107.0

Asked by dubwoc 1 year ago

Answered by jonzn4SUSE 1 year ago

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How to get rid of unrequested invasive rendered area debugging overlay?

After updating my openSUSE Firefox package from version 122 to 123 every frame inside each window started to have weird grey overlay of scrollable area. I failed to find … (read more)

After updating my openSUSE Firefox package from version 122 to 123 every frame inside each window started to have weird grey overlay of scrollable area. I failed to find any description of such a thing happening, let alone how to get rid of it. I tried removing build-in distro-default preferences and had complete audit of all my custom preferences in about:config but none changed that behavior. I even updated to 124b4 but this also haven't changed anything. Naturally, nuking entire profile is not an option, I might as well replace the whole browser. So, how do I get rid of this thing?

Asked by F0X 1 month ago

Answered by zeroknight 1 month ago

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Text links transform into a blue word "Link" that can not be used in ChatGPT

I am using the latest version of firefox. Windows 10. I'm writing a school project with assistance from ChatGPT. When I ask it for a link, it provides it. While it is "ty… (read more)

I am using the latest version of firefox. Windows 10. I'm writing a school project with assistance from ChatGPT. When I ask it for a link, it provides it. While it is "typing", I can see the link, but when it finishes "typing", the link becomes a blue word "Link", with the web address gone. I can not click on it to open the website, like I can in Mirosoft office. There is no way to access the website. I tried to use troubleshooting mode with all extensions disabled - it didn't help. ChatGPT claims, that it's the browser issue. How can I access these links?

Asked by andriusvg 2 weeks ago

Answered by andriusvg 1 week ago

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Firefox update failed, now browser will not function.

Hello, Something strange happened during a recent Firefox update, not sure if it was something I did, or computer related, but now Firefox does not function. The browser… (read more)

Hello, Something strange happened during a recent Firefox update, not sure if it was something I did, or computer related, but now Firefox does not function. The browser will open but will not load any websites. Also, settings page will not open. If Firefox browser is closed and reopened a message is shown stating "Firefox is already running but is not responding. The old Firefox process must be closed to open a new window".

My troubleshooting actions: Installed/Uninstalled firefox several times, removed c:\ProgramData\Modzilla folder - status/functionality mentioned above does not change.

Windows running on target computer is completely updated and patched.

Thanks for assist, David

Asked by dsudduth 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox not displaying anything, not opening any pages, reinstall does not help

I was getting an unspecified bug with Mozilla VPN that wouldn't let me launch it, update it, or sign out of it. I decided to uninstall and reinstall it. Uninstalling the… (read more)

I was getting an unspecified bug with Mozilla VPN that wouldn't let me launch it, update it, or sign out of it. I decided to uninstall and reinstall it. Uninstalling the VPN required me to close out of Firefox. I did so. When I relaunched it after the uninstall so I could go download the new VPN files, Firefox was still displaying the tab titles but nothing else, not even the urls of the pages. The entire browser was completely blank except for the tabs. No other pages are accessible either. I tried restarting the computer. It didn't work. I tried uninstalling Firefox, restarting the computer, and reinstalling Firefox. It didn't work. I tried a clean reinstall where I deleted every scrap of leftover data I could find. It didn't work. I got a VCRUNTIME140_1.DLL error during an install attempt, which I attempted to fix by updating Visual Studio as outlined here https://support.mozilla.org/en-US/questions/1352013 and that didn't fix it either.

Asked by emma.elizabeth.crisp 1 year ago

Answered by emma.elizabeth.crisp 1 year ago

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Being forced to SAVE files before reading or printing pages

Why does Firefox now (for the past number of weeks, at least) force me to SAVE every thing I want to read or print? Why cannot I simply read or print something without h… (read more)

Why does Firefox now (for the past number of weeks, at least) force me to SAVE every thing I want to read or print? Why cannot I simply read or print something without having to choose a place to save it and name it? I don't always want the file cluttering up my PC once I have read or printed it. Help will be appreciated!

ALSO, probably not related, but maybe? Every time I open Firefox, within a minute, the additional "secure" window to Amazon Smile opens and interrupts what I am doing. Has Amazon taken over the entire world?

Asked by covered.bridge.crouse 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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With version 102.0, my homepage will not launch

I have been checking all the help threads and I never did see an answer that works. I set my homepage to be msn.com and now it won't come up at all. I've cleared cached, … (read more)

I have been checking all the help threads and I never did see an answer that works. I set my homepage to be msn.com and now it won't come up at all. I've cleared cached, history and everything else. I've done malware searches via various programs, including Malwarebytes and nothing comes up. I tried reloading the page as my home page using the suggestion of dragging it to the home icon as well as setting it in 'settings'. I even reloaded the firefox program. I looked at about:config as suggested. I couldn't figure out where to right-click to reset it as suggested, however I did do screen shot of the current settings and nothing stands out to me. I don't seem to be having this home page problem and, as mentioned, I haven't seen an effective fix for the problem except to use Chrome as an alternative.

Do you have a fix that I missed?

Asked by HJ 1 year ago

Answered by HJ 1 year ago

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HELP!! Crashing crashing and more crashing! (Did I mention crashing?)

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes … (read more)

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes this happens with a fresh install, disabled add-ons, safe mode, yadda yadda yadda

bp-9d35ce5b-7503-4b20-894c-05b520220417

additional reports in image attached.

If you can help me...BLESS YOU!!!

Asked by keveone 1 year ago

Answered by FredMcD 1 year ago

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Firefox 106.0.3 crashes 5-6 times on launch on Windows 11

Firefox version: v106.0.3 OS: Windows 11 Pro 22H2 build 22623.875 I have 5 different profiles with different number of tabs and add-ons installed. 3 out of 5 crashes, 2 … (read more)

Firefox version: v106.0.3 OS: Windows 11 Pro 22H2 build 22623.875

I have 5 different profiles with different number of tabs and add-ons installed. 3 out of 5 crashes, 2 works. The problematic profiles crash 5-6 times on launch, regardless whether Firefox was started in "normal" mode or safe mode. I submitted all crash reports I found at about:crashes. Here are the IDs:

  • bp-f61336b8-fa04-40c7-9945-4853a0221031
  • bp-e10e9ad6-f782-481f-9875-b8e1c0221031
  • bp-07069ce4-d44a-4fd1-bc4a-d37c00221031
  • bp-d1bcd620-3644-464f-9a8e-472fc0221031
  • bp-5662b294-a3bf-45de-94a6-98e020221031
  • bp-dd388913-93ce-41ba-a43b-b74c00221031
  • bp-a6dab4aa-bffd-4e4a-8b77-219050221031
  • bp-5ad6b85d-9223-4ee0-8028-d28d90221031
  • bp-6eb9503b-08c6-47d9-86b6-c09f00221031

I see various DLLs related to a program called ExplorerPatcher in the reports. I've been using it for months and I've had no crashes with pre 106.x.x versions.

Asked by Savan Weylyn 1 year ago

Answered by cor-el 1 year ago

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since the user from 8 years ago was on a firefox version after the signons.sqlite and was able to recover their logins from a previous even thou they were now on an updated version of firefox could i do the same?

It turns out the copied logins-backupjson file i had pasted on my desktop screen was already overwritten by an added or removed login, thus writing over when it did have … (read more)

It turns out the copied logins-backupjson file i had pasted on my desktop screen was already overwritten by an added or removed login, thus writing over when it did have the saved login removed that i was trying to recover

is there any other way to recover the removed login?

i saw this response by Cor-el for another user with a similar situation

If you still have the signons.sqlite that was used in a previous Firefox version then you can try to restore passwords saved in that file.

Firefox 32 and later builds store the passwords in the logins.json file in the profile folder and no longer use the signons.sqlite file that has been used before (the matching key3.db file is still needed). If you still have the signons.sqlite file used in previous Firefox versions then you can try to force Firefox to migrate the passwords saved in that file (you will lose passwords saved in Firefox 32+ versions). You can force Firefox to reimport the passwords from the signons.sqlite file and rebuild the logins.json file with these steps:

   reset the signon.importedFromSqlite pref on the about:config page to the default value via the right-click context menu
   delete the logins.json file in the Firefox profile folder with Firefox closed 

When you restart Firefox then you should have the signon.importedFromSqlite pref with the value set to true and you should have the passwords imported in the Password Manager unless there may have been errors.

Asked by Faerie Caster 3 months ago

Last reply by Paul 3 months ago

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FireFox on citrix automatically logs off

Hello Everyone In our Citrix environment we use Mozilla Firefox 115.0.2esr (64-Bit). Exactly after 5 minutes the VDA terminates the user session and FireFox is closed. I… (read more)

Hello Everyone

In our Citrix environment we use Mozilla Firefox 115.0.2esr (64-Bit). Exactly after 5 minutes the VDA terminates the user session and FireFox is closed. It does not matter, the session is inactive or the user is actually browsing.

The only eventlog is the following: Der Citrix Desktopdienst hat erkannt, dass eine Benutzersitzung beendet wurde. Sitzung 'XXX' für Benutzer 'Username' wurde beendet; Ursache: Logoff.

The Citrix Desktop Service has detected that a user session has been terminated. Session 'XXX' for user 'Username' was terminated; cause: Logoff.

I already started the Firefox with troubleshooting mode but does the same.

Thank you for your help, hope someone already saw this issue

Asked by adam.mersva 8 months ago

Answered by adam.mersva 8 months ago

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I first noticed the icon on eBay and now on Temu. It only comes up when using Firefox.

I'm using Chrome to send this because I'm thinking I have a virus of some sort, but when I run scanners, my computer comes up clean. I prefer Firefox over Chrome, so hop… (read more)

I'm using Chrome to send this because I'm thinking I have a virus of some sort, but when I run scanners, my computer comes up clean. I prefer Firefox over Chrome, so hope to resolve this issue. The icon I'm concerning with is on the right side in the middle. Is is mainly blue with an X on the top left corner. Inside the box, is says Log In with an arrow. I can click on the X and the icon will go away. But when using Temu or eBay, it'll come back. It doesn't seem to come up on any pages not selling something. I contacted eBay and they state it is not theirs and to contact Mozilla Firefox. This is probably not a coincidence, but I just had my eBay account hacked into and had to change my password. Ideas??

Asked by Joe 3 months ago

Answered by zeroknight 3 months ago

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Not possible to manage firefox updates leading to usability fails

Hello, I'm using Firefox 100.0.2 (OS: Ubuntu 20.04). It is not possible to manage if/when firefox updates are installed. In the options-section, there are some informati… (read more)

Hello, I'm using Firefox 100.0.2 (OS: Ubuntu 20.04). It is not possible to manage if/when firefox updates are installed. In the options-section, there are some information about the current version number, however no chance to configure anything update-related. Updates just happens automatically and interrupt current sessions, leading to spontaneous (and surprising) dysfunction of the opened browser. That's very annoying in case of video conferencing, for example, because it is not possible to open any new tab or windows, always the note there "you have to restart firefox now" - in practice, just like a crashing error. And, the suggested restart does not re-open the current opened tabs/URLs!

Furthermore, within some updates, my language settings get lost, so it turns to English language automatically and I always must add my language packet manually again and again. Thats really annoying and maybe completely disruptive for people that are not able to read in English!

Is there any chance to come over this? Otherwise I guess I must leave using firefox as browser, however this would be not the aim I actually follow. Thx!

Asked by maximilian.blum 1 year ago

Answered by James 1 year ago

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Firefox and Firefox dev Not Opening Only When Not In Windows Safe Mode

I've been having trouble with firefox.exe and even the dev installer. The Installer work adds it to one of the icons to the bottom tray in windows then when I go to open … (read more)

I've been having trouble with firefox.exe and even the dev installer. The Installer work adds it to one of the icons to the bottom tray in windows then when I go to open it I look in task manager and one process is ran but then seems to be terminated right away. But when I reload windows in safe mode I go to open firefox.exe and it works fine except for the fact that there is no internet.

Also if this helps when hovering over the icon in the tray it doesn't show like the most recent websites. But it shows in windows safe mode.

Note I've tried a lot of things. Fully reinstalled firefox; tried to run firefox safe-mode tried to use firefox dev executable reset the base settings for Firefox tried turning off wifi doesn't matter tried making new profile

So if none of that works can you send me to a place so I can get my history data from my account, this is because I use my phone with Firefox.

python code i dont know what to do so I just trying everything to make it easier for you to help me, and I thank you.

import os try:

   os.system("firefox.exe")
   # opens then closes, not window is poped up

except:

   # run windows in safe mode
   # works but no internet

finally:

   # contact support for that glimmer of hope

Asked by human dude 6 months ago

Answered by zeroknight 6 months ago