Showing questions tagged: Show all questions
  • Solved
  • Archived

When video player is closed it creates a window that continues to play video

When visiting a website and launching a video it plays fine. When I decide that I have watched enough and close the video window it moves to the side and continues to pla… (read more)

When visiting a website and launching a video it plays fine. When I decide that I have watched enough and close the video window it moves to the side and continues to play. I have closed the video because I don't want to see or hear it any longer. This very annoying and I can't figure out how to prevent this from happening. Does anyone know how to disable this annoying behaviour? Firefox 94.0.1 64 bit Windows 10 Pro

Asked by kobostage 1 year ago

Answered by kobostage 1 year ago

  • Solved

Firefox has become very slow lately.

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites ar… (read more)

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites are opened after some time, but freeze so that scrolling and clicking on links won't work. I tried to find an answer in the Settings......

Asked by edschijf 5 months ago

Answered by edschijf 5 months ago

  • Solved

Windows 10: Alt-tabbing sometimes causes Firefox to freeze momentarily

As far as I can tell, this has something to do with Firefox aggressively offloading stuff from memory to storage. When I alt-tab at times, Firefox completely freezes. Eve… (read more)

As far as I can tell, this has something to do with Firefox aggressively offloading stuff from memory to storage. When I alt-tab at times, Firefox completely freezes. Every Firefox window hangs on a single image and I am unable to interact with anything for a few seconds. During these seconds, I can see the memory % in the Windows Task Manager slowly climbing until Firefox unfreezes itself, so it seems to be loading stuff back into memory. For example, it'll climb from 55% to 70%, taking its sweet sweet time. I also see some disk usage with 'System' during this time.

This behavior occurs even when I'm active on the browser and at 50% memory. It seems to occur more often once I hit the 60% memory mark.

I'm almost certain that this is a Firefox-specific issue, because I can interact with any other program during this period. It is only Firefox that stops dead in its track.

Is there a way to make this behavior less aggressive? I'd rather not have my alt-tabs freeze every few minutes.

Asked by Arcotash 1 month ago

Answered by Arcotash 1 month ago

  • Solved

Firefox crashes on start-up, even in safe mode

Hi, just as title describes, I'm unable to launch Firefox on my computer right now. I think the app MIGHT have automatically updated itself while I left it open overnight… (read more)

Hi, just as title describes, I'm unable to launch Firefox on my computer right now. I think the app MIGHT have automatically updated itself while I left it open overnight, but I'm not sure. All I know is, I'm unable to launch it after it crashed itself while I wasn't looking, and I don't want to factory-reset it because I have a ton of pages open and don't want to have to reopen them. What do I do?

Crash ID: bp-072b8eec-9024-4c7e-9723-ba6c20221008

(If there's any other information on my computer that I can go fetch to solve the issue, I can do so easily, just tell me)

Asked by Stellariux 1 month ago

Answered by Stellariux 1 month ago

  • Solved

Scrolling Is Delayed about 2 Seconds

I am using a Dell Inspiron 3847 with the standard keyboard which came the system years ago Recently, when viewing a large online page, when I try to scroll down, the scr… (read more)

I am using a Dell Inspiron 3847 with the standard keyboard which came the system years ago

Recently, when viewing a large online page, when I try to scroll down, the scroll doesn't start until about two seconds after I press my scroll key (which is the lower-middle key of the 4 keys between my right-hand "Ctrl" key and the "0" of the 10-key keyboard at the far right of the keyboard).

This delay started happening a few weeks ago. I do not know whether something I did caused it.

How can I scroll my view starting immediately, rather than having to wait two seconds for it to start?

Asked by jwill1000000 1 month ago

Answered by jwill1000000 1 month ago

  • Solved
  • Archived

Firefox just crapped out on me

Nothing will open. Not even settings. Just a blank page. Won't go to any web pages. I uninstalled and reinstalled, same thing. Almost like an update messed it up, but I l… (read more)

Nothing will open. Not even settings. Just a blank page. Won't go to any web pages. I uninstalled and reinstalled, same thing. Almost like an update messed it up, but I looked in Windows update and there were no recent updates. Microsoft Windows 10 Home.

Asked by Brock297 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Locked
  • Archived

last five crashes as requested by support Attention support

bp-022ab5a5-eb82-4d63-b468-2d31c0210310 3/10/2021, 11:57 AM View bp-0c379d15-b218-411a-a640-684450210308 3/8/2021, 4:16 PM View bp-1d855f39-f928-48cf-8652-484570210… (read more)

bp-022ab5a5-eb82-4d63-b468-2d31c0210310 3/10/2021, 11:57 AM View bp-0c379d15-b218-411a-a640-684450210308 3/8/2021, 4:16 PM View bp-1d855f39-f928-48cf-8652-484570210307 3/7/2021, 4:11 PM View bp-78bfe4fd-48a1-4ed0-a458-3bcae0210307 3/6/2021, 8:19 PM View bp-f88214ec-5aa3-4d37-9aef-a24630210306 3/6/2021, 12:35 PM View

Asked by wiseguy 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Web Applications are Distorted.

Whenever I use web-applications that use WebGL or anything similar, they are always distorted. And yes, I have tried disabling Performance Settings, but that only slightl… (read more)

Whenever I use web-applications that use WebGL or anything similar, they are always distorted. And yes, I have tried disabling Performance Settings, but that only slightly helped.

Asked by cromeydavid 6 months ago

Answered by cor-el 6 months ago

  • Solved

Latest Firefox Version Totally Broken!

Firefox has worked fine on my WinX systems for years. Yesterday it downloaded a new version (103.0 64-bit) that totally destroyed the experience! Everything I see now is … (read more)

Firefox has worked fine on my WinX systems for years. Yesterday it downloaded a new version (103.0 64-bit) that totally destroyed the experience!

Everything I see now is GIANT SIZED compared to the rest of my desktop and to the old Firefox. I've looked for any relevant setting and I've tried the "Refresh" button with no help.

I want to go back to the previous version!

Asked by Anan 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

July 26 FF uprade turned my lighted keyboard off. I want it back.

FF upgraded itself and turned off the lighted keyboard on my tower computer. I can still use the keyboard, but it is not backlit and I want that feature back. Windows he… (read more)

FF upgraded itself and turned off the lighted keyboard on my tower computer. I can still use the keyboard, but it is not backlit and I want that feature back. Windows help files are non-existant. I have unpluged the keyboard and reconnected it and I did a cold reboot of the computer-no joy. Disabling the keyboard and trying to reinstall it by plugging it in again might work, but doing that is marked "advanced" by windows, so I am afraid to do it without advice. I am running windows 10 and use a Logitech keyboard. I am not a computer techi, so I need advice in baby-talk. VO1TV>

Asked by tturner125 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Sticking buttons and browser blinks on Solus, fresh start doesn't help

It periodically blinks and that breaks buttons that open menus and closes context menus from Firefox. Also disables some keys, the tested list is arrows, might need to te… (read more)

It periodically blinks and that breaks buttons that open menus and closes context menus from Firefox. Also disables some keys, the tested list is arrows, might need to test that on all. As it's version-independent, it might be a dependency issue. It also happens in safe mode, which is saddening.

Asked by TheK0tYaRa 3 months ago

Answered by TheK0tYaRa 3 months ago

  • Solved

Browser no longer allows me to log into my ISP's website

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved c… (read more)

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved correctly, but when i try to log in the sit it says they are incorrect, which they are not.

At first I thought the issue was with my ISP's website, so I was on the phone to them and together we tried crhome and edge and the log ins worked just fine, but not with the Firefox browser.

So sadly either something you changed in that update seems to be messing with the log in on this site and possibly others or possibly one of the add ons I use with it together with the browser is now causing an issue and is interferring I wouldn't have the first clue.

Asked by Mark397 2 months ago

Answered by Mark397 1 month ago

  • Solved

Audio stops when monitor turns off and on

So this problem is isolated with Firefox as it doesn't happen with Edge or VLC on this pc. If I have Twitch or Youtube, probably any other audio or video playing, open wh… (read more)

So this problem is isolated with Firefox as it doesn't happen with Edge or VLC on this pc. If I have Twitch or Youtube, probably any other audio or video playing, open when I turn the monitor off the audio will no longer go through properly when it is turned back on. The video is still playing fine but the audio isn't going through properly. Refreshing the page fixes the issue.

I have made sure to disable all other audio outputs and defaulted the current HDMI output. Audio playback works fine on every other application that I have tried.

Running Windows 11.

Asked by joshs1331 1 month ago

Answered by joshs1331 1 month ago

  • Solved

Firefox downgrades itself every day: from version 105 to 102

I've installed Firefox 105.0.3 on a machine with a fresh installation of Windows. I've left the machine running overnight. The next morning, Firefox stops loading pages.… (read more)

I've installed Firefox 105.0.3 on a machine with a fresh installation of Windows. I've left the machine running overnight. The next morning, Firefox stops loading pages. When I check C:\Program Files\Mozilla Firefox, I can see that Firefox.exe has a file date of July, instead of October: all the files in this folder are now for version 102 instead of 105. This has happened several times in a row now. What could be causing this problem?

Asked by Hobbes010 1 month ago

Answered by Hobbes010 1 month ago