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  • Archived

Popup extension closes when I switch keyboard layout

I use different extensions and have been experiencing the same problem intermittently for the second year in a row. For example, I use the Highlight This extension and I … (read more)

I use different extensions and have been experiencing the same problem intermittently for the second year in a row. For example, I use the Highlight This extension and I need to enter data in languages other than English. The problem is that if I start switching (win + space) layout, the data gets erased (because popup close). Other extensions circumvent this problem by creating a separate page (uBlock), but many do not provide it.

This issue was already posted here without results https://support.mozilla.org/en-US/questions/1291870

Asked by FirefoxIsAwesome 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Search bar and address bar don't load search results except in private windows

Over the past few days, I've noticed that whenever I type something in either the Google search bar or the address bar, the search results never load. The page flashes fo… (read more)

Over the past few days, I've noticed that whenever I type something in either the Google search bar or the address bar, the search results never load. The page flashes for a second, then stops working. The Google search engine and Google products, e.g. trying to log into Gmail, are the only things affected by this glitch. However, I can access everything and obtain search results in a Private widow, but not by using the regular browser interface. I've been using Firefox for years, and I've never had this issue. I've cleared the cache and I've tried disabling add-ons. How do I fix this issue?

Asked by rainarde.heiland 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF 99.0.1 (32 bit) Win 7 desktop, loading too slow

With this new FF version it's now taking 2+ minutes to load FF. Yes, 2 minutes to load this thing. A problem I didn't have with the previous version. I've read the sup… (read more)

With this new FF version it's now taking 2+ minutes to load FF. Yes, 2 minutes to load this thing. A problem I didn't have with the previous version. I've read the support forum for this problem and tried everything noted. I've removed and reinstalled FF twice now, restarted the PC multiple times. I have 4GB of memory which is the same PC configuration for this PC for the last 4 yrs. No new programs, no issues with anything else on this PC so this is a FF issue. Note that once FF has loaded it functions fine - no slowness at all.

Nothing helps with loading this FF version. This is disappointing and it's become enough of an issue to find a different browser to work with, which I hate to do but my patience has run the full gambit with the version of FF. And yes Google Chrome, MS Edge and Opera open within a few seconds, which Firefox used to.

Asked by Keith 1 year ago

Last reply by kauffmankt1 1 year ago

  • Solved
  • Archived

File upload dialog not appearing

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs.… (read more)

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Asked by allispaul 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Archived

Response buttons

Some response buttons are not working in Firefox and Chrome. Apparently you are seeing my laptop as a tablet. Please fix . . don't want have to switch browser. It's n… (read more)

Some response buttons are not working in Firefox and Chrome. Apparently you are seeing my laptop as a tablet. Please fix . . don't want have to switch browser. It's not a blocker, it's not a tracker. Sometimes refreshing the page activates the button. And the whole Firefox program appears to running slower. Thanks

Asked by eagerd 1 year ago

Last reply by eagerd 1 year ago

  • Archived

PR_CONNECT_RESET_ERROR

Site page that I have used for years is not loading. Keep getting this error message. Secure Connection Failed An error occurred during a connection to www.hamdata.com. … (read more)

Site page that I have used for years is not loading. Keep getting this error message.

Secure Connection Failed An error occurred during a connection to www.hamdata.com. PR_CONNECT_RESET_ERROR

The site is www.hamdata.com How do I fix this?

Thanks Jim [removed email from public]

Asked by Jim 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox is veeeery sluggy and does not loads facebook content

Since a couple of months I've noticed that my firefox has become veeeeer slow, and takes a lot of time to download facebook content, specially images. The page stalls for… (read more)

Since a couple of months I've noticed that my firefox has become veeeeer slow, and takes a lot of time to download facebook content, specially images. The page stalls forever and shows some empty areas with a small description like: "must be an image with people", but the content never loads, ant takes forever to navigate face book.

Any other browser works flawlessly and has no problems at all. The only one that cannot handle facebook is Firefox.

There's a way to solve this issue?

Asked by chombeaux 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

everytime I get an update it causes my internet browser to crash, how can I go back to before the update or make this thing stop crashing??????????????!!!!!!!!!!!!!

Every time firefox pushes to update my browser when I finally do it causes my browser to crash repeatedly. I can not do anything online. It's frustrating beyond words. ho… (read more)

Every time firefox pushes to update my browser when I finally do it causes my browser to crash repeatedly. I can not do anything online. It's frustrating beyond words. how can I delete the update and go back to when my browser was working right. Or how do you make it stop CRASHING??????!!!!!!!

Asked by hannahhill08 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox will not start, cursor blinks

Firefox recently stopped working. I tried uninstall/reinstall, removal (name change) of AppData\local\Mozilla, local low and remote folders before installing. All the s… (read more)

Firefox recently stopped working. I tried uninstall/reinstall, removal (name change) of AppData\local\Mozilla, local low and remote folders before installing. All the same result that when I click Firefox, the cursor will start to flicker, the program shows in the task manager but never starts. When the AppData folders were removed, new ones were not created.

The only to changes were that I was given temporary admin privilages on Avecto Privilage Guard and I installed Visual Studio 2022 - removed 2019 as well.

Asked by kolsen18 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hotmail now forces me to reply or compose in a pop up new window

Since the latest update in Firefox, I am forced to compose new messages or reply or forward in a new window in Firefox, which I access with a pop-up window that appears o… (read more)

Since the latest update in Firefox, I am forced to compose new messages or reply or forward in a new window in Firefox, which I access with a pop-up window that appears on the page where I previously would simply respond. This is not happening in Edge and only started with the Mozilla 99 update.

Asked by bfg4 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

FF Window extends past monitor edge

When downloading files, FF opens a window to file manager. The window enables user to choose the download directory. But the window extends past the right side of the m… (read more)

When downloading files, FF opens a window to file manager. The window enables user to choose the download directory. But the window extends past the right side of the monitor, thus the "save" button is not displayed. Thus, files cannot be saved.

Asked by robgrune 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox Doesn't Open Properly on Linux Mint

I started using Linux Mint a few months ago, and since then have had issues with opening Firefox on startup. The attached image shows roughly what Firefox does the first … (read more)

I started using Linux Mint a few months ago, and since then have had issues with opening Firefox on startup. The attached image shows roughly what Firefox does the first time I try to open it after starting my computer. I usually have to close and re-open it 5-10 times before it will launch properly. At this point, I usually manually recover my previous session. Does anybody know of a potential fix to this problem? I have tried updating Firefox and have also tried uninstalling and reinstalling.

Asked by joshuamoler00 1 year ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

Website log in form not showing (Firefox 99 on Linux)

Hi, I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show … (read more)

Hi,

I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show up.

This is in a standard window (as opposed to private) with all add ons disabled, Enhanced Tracking Protection switched off for the site and protection settings set to 'Custom' with everything switched off (and same with protection settings set to 'Standard').

The website is:

https://www.riverford.co.uk/

and then click on person icon in the top right corner.

I'm having similar problems with other websites, eg

https://www.ebi.ac.uk/interpro/

in a private window (but weirdly works fine in a standard window) - click on 'Example protein sequence' to fill in a sample sequence and then press 'Search'. In a standard window this works but in a private window the 'Search' button doesn't work. (If the search button does work for you, please delete the job afterwards by clicking on the rubbish bin/trashcan icon so as not waste their resources.)

Asked by Martin 1 year ago

Answered by Martin 1 year ago

  • Archived

Troubleshoot requests that don't seem to complete

I am hitting a rare issue where some requests don't seem to complete (uploading files). Unsure if the issue is at network level or in the JS code of the website I am usi… (read more)

I am hitting a rare issue where some requests don't seem to complete (uploading files).

Unsure if the issue is at network level or in the JS code of the website I am using.

What is the best way to troubleshoot those requests that don't seem to complete?

In the Web Developer tools there's nothing under the Timing section.

Thanks

Asked by jerome.lacoste 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Print webpage enlarges 4x

When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or I… (read more)

  • When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE, it prints correctly. If I scroll to the bottom of the Firefox Print Dialog window and select "Print using system dialog" it also works correctly.
  • I have the zoom set to 100 and the Print Dialog paper size set to Letter, It is set to print to page width, I tried it with Scale 100 but it didn't help. I also went to about: config and checked that the paper size and scaling were set to 1.
  • The the picture of the Print Preview looks exactly like should be when printed, but when it is sent to the Lexmark S505 printer the size is too large.
Since I print 50-100 individual webpages a week, I cannot use Firefox if this can't be corrected.

Thanks, Randall Win7 Pro

Asked by ZZZRSC 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox wont even launch immediately crashes every time

I downloaded Firefox a while ago and it would work and just a few hours ago I had completely restored my pc to see if it improves issues I had and speed, but the same iss… (read more)

I downloaded Firefox a while ago and it would work and just a few hours ago I had completely restored my pc to see if it improves issues I had and speed, but the same issues I was having with Firefox are still happening. When first downloaded it runs for maybe 2 seconds then crashes and if you try to re open it, you either cant or see it pop up in the task bar only to go away the next second like a flicker. I've deleted and redownloaded it already and I cant find the crash report on my pc even from the Win + R so I was wondering if anybody ever had an issue like this and how they fixed it.

Asked by killerbeanfan69 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Errorcode showing up at multiple different websites

I have since a few weeks errorcodes showing up at my screen whenever i want to visit a website where videocontent is to see( like if you want to visit reddit and watch a … (read more)

I have since a few weeks errorcodes showing up at my screen whenever i want to visit a website where videocontent is to see( like if you want to visit reddit and watch a video or something like that).I´ve didn´t do or didn´t visit anything special when it came up, it just came and now its there.I´ve also tried different things from the help articles that could solve the problem, didn´t do anything. It says in its message "secure connection failed". The problem is also on every browser, not only on firefox

Asked by finneliasschlumpf 1 year ago

Last reply by cor-el 1 year ago

  • Archived

No matter what I do, I am not able to get firefox to open.

I am able to install Firefox, but as soon as I try to open it, after a second a window pops up for probably about 1 frame, and is barely visible. I have tried all of the … (read more)

I am able to install Firefox, but as soon as I try to open it, after a second a window pops up for probably about 1 frame, and is barely visible. I have tried all of the things I could, but am not able to fix this.

Asked by QuinnC 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox browser is opening with Google sign-in required.

I began having trouble w/Firefox browser yesterday evening. I submitted details several times. Completed lengthy Win 10 update. Today, Firefox icon in Task Bar is requir… (read more)

I began having trouble w/Firefox browser yesterday evening. I submitted details several times. Completed lengthy Win 10 update. Today, Firefox icon in Task Bar is requiring Google log-in? Have no idea why or how to fix.

Asked by in2mailbox 1 year ago

Last reply by cor-el 1 year ago