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  • Archived

Hi! Recently, in my laptop, Firefox started freezing at every single startup; after force shutdown and restart, though, it works flawlessly each time, and for the whole duration of the session at the computer. Can anyone please suggest a solution?

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction. I've tried anything I could, including reinstalling the b… (read more)

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction.

I've tried anything I could, including reinstalling the browser, removing all of my bookmarks (about 10,000) and addressing extensions (Decentraleyes, Default Bookmark Folder, Disable Tab Detach, Flagfox, I don't care about cookies, Keepa, Notifier for Gmail, Privacy Badger, To Google Translate, uBlock Origin, Undo Close Tab, Video DownloadHelper and Youtube's Annotations No More), but not even safe mode improved the situation in the least. Windows Defender also hasn't detected any malware and my web surfing habits are as safe as it gets.

The only deeper data I could gather is that the problem manifests with a progressive, rapid surge in CPU and RAM usage; the former, for example, is saturated to its total 16 GB in a matter of about 20 seconds.

My laptop is a Dell Inspiron 7586 with Windows 11 64 bit; Firefox version is the latest, 100.0, and, by the way, none of the recent updates has improved the situation.

Thanks to anyone who might come up with an educated guess!

Asked by Jacnic 6 months ago

Last reply by Terry 6 months ago

I believe I was spoofed using my GMAIL

I was checking my EMAIL the same way I always do: open new tab, click the Gmail button on the new tab. Well once it opened, I then opened my second GMAIL account, and not… (read more)

I was checking my EMAIL the same way I always do: open new tab, click the Gmail button on the new tab. Well once it opened, I then opened my second GMAIL account, and noticed that the two were different. Which forced me to check the URL of my main account and I noticed that they were different. "?zx=s0wp4i3jcokr" was sandwhiched between the number zero and the word "inbox" in the URL. Was I spoofed, and if so, what course of action should I take?

  • NOTE*

Prior to noticing the strange URL my key had been malfunctioning intermittently. Went into inspector to check code, and every word was just random letters. Is this related?

Asked by riskitdreams 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Addon Popup disappears as soon as a tooltip is triggered

Whenever I open an addon popup by clicking on its item in the top right corner of Firefox, and then hover over a button that has a tooltip attached, the tooltip appears a… (read more)

Whenever I open an addon popup by clicking on its item in the top right corner of Firefox, and then hover over a button that has a tooltip attached, the tooltip appears and the popup disappears. For example when I use bitwarden password manager and I try to login, a list of possible email adresses that I used in the past appears but the popup including the email input field disappears.

Please, how can I fix this?

Asked by Dominic 1 month ago

Ordering products from Lee Jeans website causes a timeout (spinning circle). It works with Edge, but I prefer Firefox.

Lee Jeans. https://www.lee.com/ Cannot order products. If the spinning circle means something, provide an error message. … (read more)

Lee Jeans. https://www.lee.com/ Cannot order products. If the spinning circle means something, provide an error message.

Asked by dan.carolyn.harris 1 month ago

Firefox Desktop Crashing Issues

I like to keep two browsers (Firefox and Chrome) and windows with multiple tabs open at the same time, but has created a recurring issue: 1) At varying intervals of frequ… (read more)

I like to keep two browsers (Firefox and Chrome) and windows with multiple tabs open at the same time, but has created a recurring issue:

1) At varying intervals of frequency (sometimes once a week, sometimes once over the span of months), my browser and/or computer crashes and when I reopen Firefox my previous session has disappeared and does not show as an option to "restore previous session" or have any of the windows/tabs listed in the history menu. When I reopen Firefox it can trigger the windows I have open in Google Chrome's browser to close and reopen with a previous session and create the same issue in that browser as well (where I cannot find any of the windows/tabs I just had open seconds before this weird glitch occurs), but it doesn't happen every time. Google Chrome crashing seems to occasionally have the same effect on Firefox as well, but occurs less frequently. If one of the browsers crashes again, it will sometimes then restore the session prior to the one it just restored (after I have tried to recreate it by opening as many tabs as I can recall I had open), so it seems like it's storing the data of these sessions somewhere, but not giving me a way of accessing them / switching to them on my own without something going wrong first (e.g. browser or computer crashing). Any ideas as to what is going on? 2) On a related note to the above issue: does Firefox allow for multiple simultaneous sessions (with separate browsing windows/tabs)? If so, is there a way to switch between them? 3) Is there a way to search my history on the desktop browser and filter out the history from the Firefox app on my iPhone separately?

Any help/guidance would be greatly appreciated! Please let me know what further information would be helpful to diagnose.

Asked by cameroncw 1 month ago

Firefox constantly downgrades itself to a previous version on MacOS

Every couple of days, when I try to open Firefox, I get the "You've launched an older version of Firefox" error message, asking me to close Firefox or create a new profil… (read more)

Every couple of days, when I try to open Firefox, I get the "You've launched an older version of Firefox" error message, asking me to close Firefox or create a new profile. I have redownloaded and reinstalled Firefox countless times, and it just keeps happening. I've now tried disabling automatic updates to see if that fixes it, but is there any way to prevent this from happening? I am on macOS Monterey 12.6.1.

Asked by Francois 4 weeks ago

Firefox recognized as phone vs. desktop

Suddenly BofA on line banking erroneously recognizes the firefox on my PC as being on a phone, i.e. everything on the BofA side responds with mobile banking. Is there so… (read more)

Suddenly BofA on line banking erroneously recognizes the firefox on my PC as being on a phone, i.e. everything on the BofA side responds with mobile banking. Is there some setting that changed? I am on cable (xfinity) and have made no changes to hardware etc. - literally happened day-to-day.

Asked by boone.m 4 weeks ago

tiny pictures Deviantart, slowdown when browsing Picture Sites

These are the pictures I get recently ... tiny. Micromised. Unsure if I accidentally hit a "micromise" button, but all of the sudden, the normal view became tiny. Also, m… (read more)

These are the pictures I get recently ... tiny. Micromised. Unsure if I accidentally hit a "micromise" button, but all of the sudden, the normal view became tiny.

Also, many a time by myself and others told: When browsing picture sites such as Deviantart, Pinterest, even Google Pictures, Firefox severely slows down up to even dead stop after a while. Though several versions have passed, this issue still remains.

Clearing Cache, or using DelTempDir/FlushDNS doesn't help at all, once it begins to slow, only full restart of FF helps, but this ain't always an option. It almost seems that the memory is filling up by the feeds of these sites, and just cannot be cleared, no matter what.

Using a Memory tool ALSO runs nowhere.

Please assist?

Thank you.

Asked by dtm_samurai@hotmail.com 4 weeks ago

Last reply by dtm_samurai@hotmail.com 3 weeks ago

Nov 1st FireFox update is slow on Windows Server 2008r2 Sp1

Hi, we are a long-time user of Firefox on our Windows Server edition via Terminal Services. I'm wondering if the way/version we are using Firefox is not, correct? Should … (read more)

Hi, we are a long-time user of Firefox on our Windows Server edition via Terminal Services. I'm wondering if the way/version we are using Firefox is not, correct? Should we be using an enterprise Version that is managed? Our server is getting old, so I downloaded Chrome a few months back to see if the experience would be better. Chrome is showing that we are on a Managed browser, but Firefox is not. It got me thinking that maybe I'm using the wrong version of Firefox. After an update a few days ago, Firefox has been glitchy and will hang. I haven't tried Refreshing it yet, nor have I tried restarting the server. We usually have Hardware Acceleration turned off. We have 24 gb of Ram, we also Dual(2 processors-2.4gHz each) that help our server fly really fast. If secure DNS-DoH is active, Firefox will really hang. Any insight would be greatly appreciated.

Asked by OldManServer2008 4 weeks ago

Program feezes

For the last few weeks, Firefox freezes up occasionally. Sometimes, I have to Force Quit to get out of it as Quit Firefox won't close the program. Using Ventura 13.0 on… (read more)

For the last few weeks, Firefox freezes up occasionally. Sometimes, I have to Force Quit to get out of it as Quit Firefox won't close the program. Using Ventura 13.0 on a M1 MacBook Air. It was happening before Ventura as well. Fairly recent issue.

Asked by Ray 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

Firefox Web Browser for Window 10, 64-bit

Firefox browser will not open at all. When clicking on ion, it just makes the Windows circle or a few seconds and stops. Meanwhile, I've tried a number of things includin… (read more)

Firefox browser will not open at all. When clicking on ion, it just makes the Windows circle or a few seconds and stops. Meanwhile, I've tried a number of things including flushing the DNS Winsock and re-installing it two times while clearing everything. Please advise. My three other browsers work fine. I had lost some important bookmarks. Please fix, and or advise ASAP. Thanks _ Alan

Asked by cryptohunter 2 weeks ago

Printing page stuck on "Preparing Preview"

When I print a page, the resulting dialog box is stuck on "Preparing Preview" with spinning gear. I cleared saved print settings, but it didn't help. Firefox 106.0.5 macO… (read more)

When I print a page, the resulting dialog box is stuck on "Preparing Preview" with spinning gear.

I cleared saved print settings, but it didn't help.

Firefox 106.0.5 macOS 13.0 (22A380)

Asked by Cory 2 weeks ago

Firefox will not load "any" page & other browsers will

I'm running Windows 10 I've tried the following fixes: Uninstall (as fully as I could) and reinstalled Firefox. note: I did get and "The code execution cannot proceed b… (read more)

I'm running Windows 10 I've tried the following fixes:

  • Uninstall (as fully as I could) and reinstalled Firefox. note: I did get and "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem" error; but installed this missing dll file in the C:\Windows\SysWOW64 directory. After installing this dll file, I've uninstalled and reinstalled Firefox I'm still getting the same error message?!? I downloaded the file from www.dll-files.com/
  • I disabled Bitdefender per manufacturers instructions and it did not fix it, so it wasn't problematic.
  • I've tried all of the suggested fixes that were stated in Firefox support, such as clearing the cache, etc.
  • Bitdefender firewall query: "firefox.exe has been allowed" when I check to see if the is blocking it.

I've done all of the above stages so many times, I'm sure the "order they're listed" is not the order that I performed them.

I'm using Chrome to try and get this issue resolved. My wife is insistent that I fix Firefox as she doesn't want to use Chrome (EXTREMELY old-fashioned when it comes to change - she's 67 years old; yes I'm 69).

Does anyone here have a solution for me? Thanks

Side note: This computer is a machine I built several years ago (I've probably built 12 computers) that was in storage. I had to send my Dell Alienware Aurora R8 into Dell to get fixed. Upon starting this computer, I updated windows, Firefox and my Anti-virus (which meant uninstalling it on her old machine and reinstalling it on this machine). Firefox was working flawlessly; then the next day it would not load "any" pages.

Asked by developed 2 weeks ago

Copy and paste is glitchy

so i looked it up and apparently this has happened before. at random times on different websites all of a sudden the copy, paste, cut, and undo functions disappear. the… (read more)

so i looked it up and apparently this has happened before. at random times on different websites all of a sudden the copy, paste, cut, and undo functions disappear. the control key commands and right clicking do not work. the solutions offered in those threads did not fix the problem.

i cannot post a screenshot becasue it just started working again. and no it is not a website that blocks it. also not just one website this happened on so... yeah.

firefox has been disappointing me recently. i will be sad if i have to switch to another browser after all these years.

Asked by kdf_333 1 week ago

Rise 360 files and pop-ups not working

Rise 360 files are not loading after they have been fully accessed/completed in a pop-up window. Pop-ups are allowed. Settings are fine. Some files will load after being … (read more)

Rise 360 files are not loading after they have been fully accessed/completed in a pop-up window. Pop-ups are allowed. Settings are fine. Some files will load after being completed, some will not. They open initially, but after completion, most do not. Functionality is working fine in Chrome.

Asked by diannabernard101 1 week ago

history sidebar in Date and Time mode, arrows before each date is missing, cannot access history for each date

Today when I go to my history sidebar in time and date mode, I get four dates: Today, Yesterday, Last 7 days, and This month, but there is no arrow before each selection … (read more)

Today when I go to my history sidebar in time and date mode, I get four dates: Today, Yesterday, Last 7 days, and This month, but there is no arrow before each selection and I can't open any of them.

The only category that works in sidebar history is the Last Opened category.

How can I restore the link to these dates?

See included screencap.

Asked by p.spoot 4 days ago