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  • Archived

Drop down menus wont stay open

Video demonstrating the bug: https://www.dropbox.com/s/16ru3kqus2qggxw/firefox%20dropdown%20bug.mov?dl=0 macOS 10.13.1 Apple Magic Mouse 2 Running Firefox beta, but same … (read more)

Video demonstrating the bug: https://www.dropbox.com/s/16ru3kqus2qggxw/firefox%20dropdown%20bug.mov?dl=0

macOS 10.13.1 Apple Magic Mouse 2 Running Firefox beta, but same issue occurs with the release version and nightly.

After an exhaustive search I tried every solution I could find. Including a wired USB mouse.

- Tried Safe mode - Reset Firefox through troubleshooting menu - Deleted Firefox App, Application Support files under Mozilla and Firefox and rebooted, then downloaded a new copy of the release version - same issue - Tried with Add-ons disabled - Deleted bluetooth preferences, restarted, re-added bluetooth devices to Mac, etc - Tried USB mouse (seemed to occur less often but still had issues) - Tried with hardware support disabled - Tried without Better Touch Tool enabled (no difference)

At a complete loss for what to do now.

Can you please help?

Thank you, Nick

Asked by nickwoodhams 2 years ago

Last reply by Happy112 2 years ago

  • Archived

Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL in Firefox 58.0b10 (64-bit)

Only google and its related sites are not working in firefox version 58.0b10 and I have not installed any new plugin nor have change any setting of firefox or security so… (read more)

Only google and its related sites are not working in firefox version 58.0b10 and I have not installed any new plugin nor have change any setting of firefox or security software but yet there is the problem and there is no problem about ssl as other ssl sites like microsoft are opening and in chrome google and everything is opening as normal. This problem started today only and I dont know what caused this issue.

Asked by harmful 2 years ago

Last reply by harmful 2 years ago

  • Archived

Firefox crashes on opening

Here are the last 5 Crash ID's: Crash ID: bp-7158a459-78c8-48fe-a07d-e47331170701 Crash ID: bp-e8c6baf5-8cc4-4675-85ed-ee9661170701 Crash ID: bp-756c91ce-a0a2-4f38-a805-c… (read more)

Here are the last 5 Crash ID's:

Crash ID: bp-7158a459-78c8-48fe-a07d-e47331170701 Crash ID: bp-e8c6baf5-8cc4-4675-85ed-ee9661170701 Crash ID: bp-756c91ce-a0a2-4f38-a805-c0a661170701 Crash ID: bp-0f67d934-a59f-4bfc-8baf-98b0c1170630 Crash ID: bp-7122c824-0f89-401d-97c5-23d951170630

Please help finding a solution

Asked by dimagaisiner 3 years ago

Last reply by cor-el 2 years ago

  • Archived

paste

When i copy text from Outlook and paste this in Topdesk, there is a whol html codes paste with it. Topdesk says i should just use ctrl-shift and V and then the problem is… (read more)

When i copy text from Outlook and paste this in Topdesk, there is a whol html codes paste with it. Topdesk says i should just use ctrl-shift and V and then the problem is 'solved'. Okay it works but i do not like it. In Chrome, Opera and IE this is no problem. How can i fix this in Firefox. I like Firefox more than the other ones.

Asked by sellinglennon 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox keeps automatically editing my saved address

Firefox keeps automatically editing (adding things I haven't authorized) my saved address. It also adds more than one saved address (again without my input) again and a… (read more)

Firefox keeps automatically editing (adding things I haven't authorized) my saved address. It also adds more than one saved address (again without my input) again and again and again no matter how many times I delete the unauthorized saved addresses.

Asked by robertrxxx2 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

One website crashes my computer

www.cadentistsguild.org website loads and then crashes my Win 10 64-bit computer. Have to use the restart/power button to continue to use my computer. Works fine with … (read more)

www.cadentistsguild.org website loads and then crashes my Win 10 64-bit computer. Have to use the restart/power button to continue to use my computer. Works fine with MS Edge. Contacted administrative staff of CDG and told I was the only one having a problem and I should use Chrome. I dd not have this problem with older versions of Firefox.

Asked by drmonty 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

This just started two days ago. I have a Mac--High Sierra--the latest OS. I want to click on a link in an article, but the "pointer" that I would normally use to click … (read more)

This just started two days ago. I have a Mac--High Sierra--the latest OS. I want to click on a link in an article, but the "pointer" that I would normally use to click a link doesn't show up. If I click on the link anyway, Firefox crashes (If the article was in a Hotmail email, it takes me back to my Hotmail inbox). If I close and re-open Firefox, the pointer and link work, but usually just once or twice, and then I have the same problem again.

I went to the Firefox Help page, and tried clicking the refresh button. As far as I can tell, the refresh was complete, but I just had the problem again.

I am not tech savvy, so I haven't done the trouble shooting. I don't know how to show you an image of a crash. Please be detailed in your response (Including steps to take) and please use layman's terms. I have used Firefox for a couple of years, and this problem only started a couple of days ago. I don't see a place for my email address, so I assume it is showing up for you.

Asked by gordelmusic 2 years ago

Last reply by jscher2000 2 years ago

  • Solved
  • Archived

Sync and the new Firefox 58

With the new Firefox 58, several data files have been changed. cert8.db changed to cert9.db | key3.db changed to key4.db and others. The new data files will be using a di… (read more)

With the new Firefox 58, several data files have been changed.
cert8.db changed to cert9.db | key3.db changed to key4.db
and others. The new data files will be using a different format.
So does this mean Firefox 58 will not be able to share data with other Firefox versions?

Asked by FredMcD 2 years ago

Answered by cor-el 2 years ago

  • Archived

Firefox crashes

Hi there. My Firefox keeps crashing. I open it, and I get a window saying "Sorry. We're having trouble getting your pages back.". If I open a new tab without closing the … (read more)

Hi there. My Firefox keeps crashing. I open it, and I get a window saying "Sorry. We're having trouble getting your pages back.". If I open a new tab without closing the initial one, everything works for some minutes, and then it crashes randomly. If I open a new tab but close the first one, it crashes also. I tried to open Firefox in safe mode, but it still crashes. I don't know what to do.

ID: 22dd5568-60be-4e7a-9b9f-2601a1180208

Asked by lagomes 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

When trying to logon to IBIS website using Firefox, their analysis says I'm not on Firefox but instead "lua-resty-http/0.10 (Lua) ngx_lua/10000". Why?

I'm trying to logon to the International Baccalauareate IBIS website using Firefox (which they require I use). I've followed all their directions to the letter, but it … (read more)

I'm trying to logon to the International Baccalauareate IBIS website using Firefox (which they require I use). I've followed all their directions to the letter, but it errors out every time. Their tech guy says that it shows that I'm NOT logging on using Firefox, but instead it shows my browser is "lua-resty-http/0.10 (Lua) ngx_lua/10000". It says the same thing for all my colleagues at work that are also trying to log on. My colleagues are using work computers that have had all their software downloaded by IT guys at work. My computer is a personal PC that had Firefox downloaded myself from the web. So it doesn't make sense that we would have the same problem unless the problem is intrinsic to Firefox or some common virus that was hidden from us but affected all of us. Any help or advice would be appreciated, as we are required to use Firefox for this website, but the administrator of the website says our logins don't look like they are coming from Firefox ?????

Asked by eichenbergc 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

The graphical menu buttons Firefox 58.0.2

On Windows 10 and Firefox 58.0.2, when I click the menu button in the upper right (the three hamburger bars) or any other menu button (i.e. history), a ghost of the drop … (read more)

On Windows 10 and Firefox 58.0.2, when I click the menu button in the upper right (the three hamburger bars) or any other menu button (i.e. history), a ghost of the drop menu appears and Firefox hangs for at least a few seconds. Often times, it totally hangs and needs to be closed. I can browse and scroll and video stream works. I have tried the "it hangs" fixes and none work. Specifically I have tried the accessibility permission option, the disable hardware acceleration option, and trying a new alternative profile (full on reset). I have also tried uninstalling the 64bit version and installing the 32bit version. None of this has worked. The menu bar does work. Also when any popup from the menu button area (i.e. giving website location access) it is ghosted or black and locks Firefox.

Asked by Roadster32 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Browser hangup with CPU load ~100%

Firstly, I want to say right away that the problem arose with the release of the 57th version, that is, Quantum. Until the 57th version everything was fine. And also I wa… (read more)

Firstly, I want to say right away that the problem arose with the release of the 57th version, that is, Quantum. Until the 57th version everything was fine. And also I want to say that this problem does not exist in other browsers. The problem manifests itself in this case: If you open the site of the dns-shop.ru or technopoint.ru store and, without waiting for the page to fully load, click on any item on the page, for example, on the left, select the directory partition, then the whole browser hangs. In this case, the browser stops responding to any pressing in the interface and generally does not react to anything, except for the completion of the process in the task manager. That is, I open the task manager and find there a process of firefox that uses almost all the resources of the CPU. After that, I end the process and firefox starts to work and writes that the "tab has dropped" (image # 3) I noticed the same problem on other sites, in particular youtube, vk, fb. Also, with fast transitions between site pages or streaming video, the browser may hang and the CPU load immediately 90-100%. Tried it on a completely clean firefox, on a freshly installed one, it ran without add-ons. All the same. I have to use google chrome until it's fixed ...

Asked by Sc0rpi0n3 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I never setup a master password, but it is turned on and I can't turn it off.

In "Settings" the "Use Master Password" is checked. If I click it to turn it off, it asks me for my Master Password. Since I never had a master password, I don't know it.… (read more)

In "Settings" the "Use Master Password" is checked. If I click it to turn it off, it asks me for my Master Password. Since I never had a master password, I don't know it. While using Firefox, the master password will pop up, and I have to click "Cancel". This is a real nuisance. I even tried uninstalling Firefox and reinstalling it, but the problem persists. I use Norton Identity Safe to manage my passwords and do not need the Master Password feature. Please help!

Asked by jmalioto 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Having problems with firefox.

Hello, I am having the following problems using Firefox, the first problem is that when a webpage needs my location Firefox tells me error browser does not support this. … (read more)

Hello,

I am having the following problems using Firefox, the first problem is that when a webpage needs my location Firefox tells me error browser does not support this.

Second problem is that when I use youtube so time the video clip will start to play then just go off and back to the main page, and other times the first video will play fine but click on the second video link and it will load for about 2 seconds then go back to the main youtube page. last time I report this problem I was told to clear all the temp and cache files from Firefox which I did and this fix the problem, I have Firefox set to clear all the temp and cache files when I close Firefox, also I am running the latest version of Firefox.

Any help with these problems would be great.

Thanks

Matthew

Asked by matthewatlant0s 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Firefox crashes with certain websites in Ubuntu

I have not used my PC for three weeks and today I tried to log in to my Amazon account, but every time I tried to do the login it crashes, I also found it to crash in oth… (read more)

I have not used my PC for three weeks and today I tried to log in to my Amazon account, but every time I tried to do the login it crashes, I also found it to crash in other websites like Reddit and the AMD Support Site. It is Firefox 58.0.1 64-bit in Ubuntu 16.04. I tried refreshing firefox and nothing, it also removed all extensions leaving only the default plug-ins: OpenH264 Video Codec provided by Cisco Systems, Inc & Shockwave Flash. If I disable them manually the websites will still crash. The only way Firefox will work normally is if I restart it in Safe Mode. I also tried installed the new 59 64-bit Beta version, but is causing the same problems.

The latest submitted crash reports are:

bp-5f7cae12-c429-4dd7-b794-8e4cf0180210 bp-8b31fc05-ede6-4d6c-8cd9-10efc0180210 bp-dd409298-45fb-43bb-8fa5-a02d00180210

Thanks for your help!

Asked by reves 2 years ago

Answered by reves 2 years ago

  • Solved
  • Archived

Firefox crashes

Hello, suddenly Firefox doesn't open anymore. When I try to launch it normally, with double click on icon nothing happens, just 2 or 3 seconds of blue circle in mouse arr… (read more)

Hello, suddenly Firefox doesn't open anymore. When I try to launch it normally, with double click on icon nothing happens, just 2 or 3 seconds of blue circle in mouse arrow and then nothing. When I try to lauch firefox using the following command line: firefox.exe -P I receive crash report and crash code is the following: bp-4193a9f8-586d-442a-85d9-bc01c1180215 Crash window says the following (is in italian because I am italian):

Siamo spiacenti

Firefox ha riscontrato un problema imprevisto e si è chiuso. Al riavvio l'applicazione cercherà di ripristinare le schede e le finestre. Per aiutarci a individuare e risolvere il problema è possibile inviare una segnalazione per questo blocco.

I unistalled firefox using revo uninstaller, then clean registry using wise registry cleaner and then install firefox again but the problem not solves.

I don't know what to do anymore...

Thanks in advance for help

Asked by alenb7 2 years ago

Answered by FredMcD 2 years ago