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I am experiencing unacceptable lagging and/or unresponsiveness since the last update of Firefox. I reset back to previous version but it keeps updating

I am experiencing unacceptable lagging and/or unresponsiveness since the last update of Firefox. I tried the "refresh Firefox" option as instructed in the troubleshoot bu… (read more)

I am experiencing unacceptable lagging and/or unresponsiveness since the last update of Firefox. I tried the "refresh Firefox" option as instructed in the troubleshoot but didn't help. So I used the windows restore option to get back to the previous version. Worked fine until the firefox updated itself again.

Asked by LMieth 2 years ago

Answered by philipp 2 years ago

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Firefox 57 won't start on a Hebrew Windows [ "Profile Missing" error message ]

I have a computer running Hebrew. since I upgraded to Firefox 57 - I started getting "Your Firefox profile cannot be loaded. It may be missing or inaccessible" every time… (read more)

I have a computer running Hebrew. since I upgraded to Firefox 57 - I started getting "Your Firefox profile cannot be loaded. It may be missing or inaccessible" every time I try to open Firefox I get that error message. Reinstalling Firefox doesn't work. Refreshing Firefox doesn't work.

When I delete the profile directory - it open up for the first time, then when I close and reopen - error message... Creating a new profile ( the above way - open it after deleting profiles ) doesn't work.

Same thing happen on my Hebrew laptop - it must be a problem with Firefox on a Windows with a Hebrew language.

Please fix it.

Asked by NSbuilder 2 years ago

Answered by philipp 2 years ago

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It dosent do anything you claim, when can we expect a patch?

It just stops responding. After further checking and having a hard time getting into Task Manager i have found that you are raping my processor at 95-96% of its capacity … (read more)

It just stops responding. After further checking and having a hard time getting into Task Manager i have found that you are raping my processor at 95-96% of its capacity for 2-3 minutes before I can shut you down. Thats not cool! Before update your crash reporter always was popping up even though it had not crashed, and now is nowhere to be seen! Maybe you should have spent a little more time before boasting how great it is.

Asked by mbarrile 2 years ago

Answered by patrickmc 2 years ago

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V5.7 is running painfully slow. Can't fix it. How do I download V5.6?

Firefox automatically upgraded to 5.7. It was running fine before that. Now it's very slow. Hangs up during scrolling, then will continue after about 6 Secs. Hovering th… (read more)

Firefox automatically upgraded to 5.7. It was running fine before that. Now it's very slow. Hangs up during scrolling, then will continue after about 6 Secs. Hovering the mouse over a command takes about 6 Sec to recognize the cursor is there. Please tell me how to revert back to 5.6

Bill Newland

Asked by BillNewl 2 years ago

Answered by philipp 2 years ago

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Type in url press return nothing happens. Type in URl press refresh button, nothing happens.

Windows 10. Neither return nor refresh work. Just sits there as if nothing has been entered. Shortcuts work. If I go in via google search that works. Ditto Yahoo. Nothing… (read more)

Windows 10. Neither return nor refresh work. Just sits there as if nothing has been entered. Shortcuts work. If I go in via google search that works. Ditto Yahoo. Nothing else does.

Asked by Impertior 2 years ago

Answered by philipp 2 years ago

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Firefox crashes

Firefox crashes continually on start up whether in safe mode or not, goes straight to crash reporter. Mavericks, Mac Pro, latest Firefox Quantum Crash ID: bp-b3500d31-33… (read more)

Firefox crashes continually on start up whether in safe mode or not, goes straight to crash reporter. Mavericks, Mac Pro, latest Firefox Quantum

Crash ID: bp-b3500d31-3391-4a41-83af-c05cf1171230

Asked by quasi 2 years ago

Answered by Shadow110 2 years ago

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Firefox crashes

Firefox fails to start when I try to open it. This even occurs when I launch it in Safe Mode, via Terminal. Here's my latest Crash ID: bp-d222d8a7-0b42-44be-bfcb-6ab9c018… (read more)

Firefox fails to start when I try to open it. This even occurs when I launch it in Safe Mode, via Terminal. Here's my latest Crash ID: bp-d222d8a7-0b42-44be-bfcb-6ab9c0180206 I am using the freedom@freedom.to.xpi extension and here are the content's of my pluginreg.dat file:

Generated File. Do not edit.

[HEADER] Version:0.18t:$ Arch:x86_64-gcc3:$

[PLUGINS] Flash Player.plugin:$ /Library/Internet Plug-Ins/Flash Player.plugin:$ 21.0.0.226:$ 1461341838000:0:0:0:$ Shockwave Flash 21.0 r0:$ Shockwave Flash:$ 2 0:application/x-shockwave-flash:Shockwave Flash:swf:$ 1:application/futuresplash:FutureSplash Player:spl:$

[INVALID] /Library/Internet Plug-Ins/Disabled Plug-Ins:$ 1500599336000:$ /System/Library/Java/Support/CoreDeploy.bundle/Contents/JavaAppletPlugin.plugin:$ 1500930300000:$ /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin:$ 1267467730000:$ /Library/Internet Plug-Ins/iPhotoPhotocast.plugin:$ 1295612322000:$ /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin:$ 1299744000000:$ /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin:$ 1299744000000:$ /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin:$ 1337123966000:$ /Library/Internet Plug-Ins/AdobeAAMDetect.plugin:$ 1414015778000:$ /Library/Internet Plug-Ins/flashplayer.xpt:$ 1460769133000:$ /Users/FCS_LTL/Library/Internet Plug-Ins/ZoomUsPlugIn.plugin:$ 1500025310000:$ /Library/Internet Plug-Ins/AdobePDFViewer.plugin:$ 1511817011000:$ /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin:$ 1511817011000:$

Asked by bedroomalibi 2 years ago

Answered by FredMcD 2 years ago

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UI issue with arabic firfox 57.0b7 (64 beta)

Hi There is a UI bug with firfox beta 57.0b7 please take a look at the uploaded image CPU: AMD R7 1700 GPU: GTX 1060 6GB Ram: 16 GB System: Windows 10 (1703) I also have … (read more)

Hi There is a UI bug with firfox beta 57.0b7 please take a look at the uploaded image

CPU: AMD R7 1700 GPU: GTX 1060 6GB Ram: 16 GB System: Windows 10 (1703)

I also have the same bug on a second pc running the same arabic version

Asked by ahmed3hamdan 2 years ago

Answered by philipp 2 years ago

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Touchscreen functionality on surface pro 4 is now terrible in Quantum, but was great in previous version.

I had been using regular firefox, and with the add-ons I had for saving photos and movies, my browsing experience was basically perfect on my Surface Pro 4. Now Quantum c… (read more)

I had been using regular firefox, and with the add-ons I had for saving photos and movies, my browsing experience was basically perfect on my Surface Pro 4. Now Quantum comes and the touchscreen is terrible to use. It seems to randomly be interacting with the sites, it will click things when I do not mean to click them, and holding to use the context menu barely works. Everything used to be usable with a finger, but I frequently find myself having to use the stylus to even get it to recognize input at all.

There does not seem to be any way that I see to calibrate this to make it better.

Asked by soroban925 2 years ago

Answered by philipp 2 years ago

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Well I went back to firefox 56.0.2 tonight as 57 and its Bugs, is a BIG disapointment !!

I spent 11 hours this past Tuesday trying to fix the new Firefox 57. As there is a hesitation when scrolling and typing. And the hesitation also happens when clicking on… (read more)

I spent 11 hours this past Tuesday trying to fix the new Firefox 57. As there is a hesitation when scrolling and typing. And the hesitation also happens when clicking on something. ..... From what I have read here Im not the only one this is happening to.

  What a Bummer.  so tonight I went back to Firefox 56.0.2   and that works fine.   I hope Mozilla finds a Fix for this problem and soon.  
Thanks for letting me vent.  Yours Bob Dalton.

Asked by microgolfr1 2 years ago

Answered by philipp 2 years ago

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Upgraded to V57.0 takes 10-20+ secs to open new tab etc. Why? Win 10

After upgrading to V57.0 Mozilla is almost impossible to use because it is so slow, for example taking 10 to 20 seconds to open (or close) a new tab. Won't maximise from … (read more)

After upgrading to V57.0 Mozilla is almost impossible to use because it is so slow, for example taking 10 to 20 seconds to open (or close) a new tab. Won't maximise from taskbar icon when minimised (opening another tab before minimising then closing Mozilla from taskbar produces dialog box and maximises). Using Chrome to send this as Mozilla is too slow. Note that Chrome is working perfectly. Thanks

tg

Asked by T0mG 2 years ago

Answered by philipp 2 years ago

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After install of 57.0 my browser was unusable, very very slow, I have reverted back to 56.0.2. Any ideas as to why?

I did read about disabling my add-ons to improve the speed, but I didn't do that since I only have a couple. I use SQLite Manager a lot, I guess the Amazon one can go, bu… (read more)

I did read about disabling my add-ons to improve the speed, but I didn't do that since I only have a couple. I use SQLite Manager a lot, I guess the Amazon one can go, but that isn't really the point.

This faster, newer, better Firefox is supposed to be amazing, but for me it is not.

I have reverted back to 56.0.2 and disabled automatic updates, now I'm back to working again.

Asked by knightspace 2 years ago

Answered by philipp 2 years ago

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New tab freezes Firefox 57.0 (64-bit) for 5 - 10 seconds

Firefox recently updated to a sleek new look with claims of being one of the fastest browsers out there. I was not disappointed until I started trying to use more than on… (read more)

Firefox recently updated to a sleek new look with claims of being one of the fastest browsers out there. I was not disappointed until I started trying to use more than one tab at a time.

Main problem: Opening a new tab consistently freezes Firefox Quantum for 5-10 seconds. Additional problem: Switching between open tabs and a "new tab" also freezes FF for 2-5 seconds.

Attempted solutions: - Firefox refresh - Profile reset - Disable/enable hardware acceleration - Firefox Safe Mode - Full uninstall/reinstall - Change New Tab settings to display only an empty page - Update display drivers - Install Shockwave Flash

None of these seem to have helped, and there are already a few reports about very similar issues with this latest update. Hope for a quick resolution, as FF was always my go-to browser.

Specs: OS: Windows 10 Home 64bit CPU: Intel i7-7500U MEM: 8GB RAM GFX: Nvidia GTX950

Asked by jhondoe 2 years ago

Answered by jhondoe 2 years ago

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This is the 3rd or 4th time I have tried to get help with this. I am having a color problem that is messing me up all over the internet.

I need help. I have told this to you over 3 times with ZERO response. I am having problems with the colors on Firefox in Windows 10. When I am using yahoo to write ema… (read more)

I need help. I have told this to you over 3 times with ZERO response. I am having problems with the colors on Firefox in Windows 10. When I am using yahoo to write email I can not see the 24 different colors or 24 different highlights. Just 24 shaded boxes. They are all the same color, so I have no idea what I may or may not be typing. This is also happening all over the internet if I need to enter information in a web sites "box".

I am handicapped and I don't have much of a life. I was hurt at work in 1989 and I have had 8 back surgeries with lots of hardware and fixes to repair the bent titanium rods and screws. I have cadaver bone in my back, I have had one neck surgery with an artificial disc. My doctors are so good, now, that Dr. Tortolani was the surgeon who actually invented the artificial disc. I also have had both shoulders rotator cuffs rebuilt and Tommy John surgery on my right elbow.

I don't have a big life and using the internet to look around and send and read email is a big part of my day.

I have been using Firefox and Windows for a very long time and I am most happy with the two. My 95 pound black lab puppy destroyed my computer at the end of September. She is HUGE and the vet says she will end over 125 pounds. I got a very old Dell from my parents closet that had no problems with Firefox and yahoo email colors. It did have lots of other problems including a dead battery and tons of very old and slow programs. I now have a new, to me a Sony computer, from my brother who basically stripped this computer clean.

My brother and sister in law used Firefox but never had a color problem. I have been told that I have a very good computer now.

I have downloaded and reloaded Windows 10 and the latest versions of Firefox and Windows 10 over and over 30+ times. I have had help doing this, but without any help to me or my computer.

I have followed all of your instructions to reset the colors to default. More about that below.***

After doing all of this I can still not see the colors in yahoo email. I am also having problems all over the internet seeing where I might need to type something.

Just like above when you asked me to Summarize your question in a sentence. I could not find where to type that. I had to go to Microsoft Edge and bring up that page to see where I needed to type. All I could see was Can't find an answer? Summarize your question..... . That was just plain white area with black letters. I could not see the box to type in.

All over the internet if I need to type in a box, I have no idea where that box is. I get no error messages, nothing, this computer thinks everything is working just fine. There are more places this happens than you might think. Thank goodness I know where to type on Google. I can't see that either. I just know where to go after using google for a long time like years long time.

I have had help and tried myself a total of three times to do your Firefox color reset and that hasn't worked. I know so because of the warranty statement. I can't get that to work today. WHY???? Who knows.


I only know I did this correctly because I got the message about the warranty the first 2 times I tried to reset the colors to default. Today when I tried the color reset AGAIN, I couldn't get to the correct spot and try to restore the colors to the default. So I am doing something wrong today trying the reset today. If I only had to click one place then the computer takes over and does the 4 steps. MAYBE if there was a problem and the 4 steps did or could not complete I could send you the error message and Firefox gets back to me with what went wrong.

LIKE I STILL CAN'T SEE THE COLORS. 90% is just black writing. I have a signature that should be in red and blue. It is only in black so it is not like I can't see colors but they are there. Everything I send is just black.

I need someone to please get back to me with this. I am at my wits end. I love Firefox and I don't want to use Edge or Explorer. Chrome is completely out of the question. I will be more than happy to let someone into my computer and figure out what the problem is.

I have a lot of things not working in my life right now I really need some help with this. I thank you in advance so much that you all could figure out what is wrong with this computer and Firefox. The colors work in Edge and Explorer but I want to use Firefox as that is what I know and use.

I know their is probably something very simple that you people at Firefox know what and how to fix this. I know, I worked at a call center for Southwestern Bell for 3 years, that you guys show to others how crazy problems that people need help with. I just need a few minutes of your time. I am more than happy to talk on the phone or chat or letting you look around in my computer. It's probably an easy 5 minute fix.

I thank you in advance for helping me, PLEASE.

Rob Harkins Venice East, Florida

I am more than happy to help to do tests........ Follow through. Sometimes, our volunteers would ask you for more information or to test out certain scenarios. The sooner you can do this, the sooner they would know how to fix it.



      • (SIDE NOTE) Why when I know what the problem is. Exactly like this problem. You tell me to do 4 steps. Find the address bar type restore:colors,,,, might void warranty... 2 other things. Why CAN"T I JUST HIT I HAVE THIS PROBLEM AND MY COMPUTER DOES THE 4 STEPS ???????? I am usually lost after step 1. That just makes too much sense.
        • (SIDE NOTE 2) It is very hard to find where to write this problem to you. My issue doesn't fit any of the other categories, I think it doesn't, so getting this to you is not the easiest. Try to do it yourself.

There is a NASCAR fan reactions that NASCAR ask about every week. It is called the NASCAR Fan Council. I was asked to join this at the very very beginning when they didn't quite know how to do. I was asked to join because it was impossible to ask the upper most levels of authority a question that I thought NASCAR should look at. When I finally got to an executive I said the same thing. Try to find yourself. He couldn't and I was asked to join the NASCAR Fan Council.

I am also asking management at Firefox to send a question to themselves and see how easy it is not. ****

Asked by mdcubfan1 2 years ago

Answered by jscher2000 2 years ago

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How do I fix SEC_ERROR_LIBRARY_FAILURE?

I'm using Firefox Quantum and the day I installed it, everything was working great. But every since I've rebooted my PC, now I often get the error code SEC_ERROR_LIBRARY… (read more)

I'm using Firefox Quantum and the day I installed it, everything was working great. But every since I've rebooted my PC, now I often get the error code SEC_ERROR_LIBRARY_FAILURE when I try to load pages, like Google. Please advise.

Asked by rb8888 2 years ago

Answered by jscher2000 2 years ago

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Since installing the Desktop version of Firefox the browser has slowed down to a crawl.

I have tried the various fixes that have been proposed and still not able to speed up the web browser at all. Trying to scroll with the mouse stalls and then finally mov… (read more)

I have tried the various fixes that have been proposed and still not able to speed up the web browser at all. Trying to scroll with the mouse stalls and then finally moves either up of down the page. Opening new browser windows takes longer than usual since the update. Even typing is slow to appear even while I am typing this note. I have saved the information page in .pdf format and unable to save in an image file.

Asked by David Yates 2 years ago

Answered by user633449 2 years ago

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firefox is hanging up and using 20-50% of cpu since the update to quantum. articles on here didn't work HELP please

Fire fox since the update is running really slow hanging up all the time and using 20-50% of my cpu. I have tried ALL of the fixes that were on the support page i even u… (read more)

Fire fox since the update is running really slow hanging up all the time and using 20-50% of my cpu. I have tried ALL of the fixes that were on the support page i even uninstalled and re installed firefox yet it is still happening. PLEASE help me i love fire fox but if it keeps like this i will have to abandon it as i cant do anything with it freezing every few seconds.

Asked by gccoleman 2 years ago

Answered by annahaugen 2 years ago