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  • Archived

Firefox Quantum freezing every few minutes

Today I updated to the latest firefox version on Ubuntu Mate. 57.0+build4-0ubuntu0.16.04.5 This supposed to be "most reliable" firefox version keeps freezing every 2 to … (read more)

Today I updated to the latest firefox version on Ubuntu Mate. 57.0+build4-0ubuntu0.16.04.5

This supposed to be "most reliable" firefox version keeps freezing every 2 to 3 minutes (window becomes all dark grey) then it comes back after 20 or 30 seconds. The only other question marked "solved" tells the OP to roll back to an older version. This in my opinion is not a solution.

Whan can I do to collect a log of Firefox and post it here? In order to help you guys figure out the problem?

Asked by mehditlili 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox Quantum not connecting.

I just downloaded Quantum to replace standard Firefox on my laptop. The new version opens with all my historical tabs but will not connect to the internet. My computer sh… (read more)

I just downloaded Quantum to replace standard Firefox on my laptop. The new version opens with all my historical tabs but will not connect to the internet. My computer shows a strong connection to my resident WiFi network and I can readily connect via Explorer.

I am sending this help request via my sparate LG pad.

Asked by EJH67 3 years ago

Last reply by Tonnes 3 years ago

  • Archived

Opening new tab (firefox 57.0) causing BSOD in Win 10 with BAD_POOL_CALLER code

Hi, as topic suggest I?m having BSOD crashes recently. They occur almost every time I'm opening a new tab on new firefox quantum (57.0). Other than that recently I've add… (read more)

Hi, as topic suggest I?m having BSOD crashes recently. They occur almost every time I'm opening a new tab on new firefox quantum (57.0). Other than that recently I've added new Monitor (Dell U2417HJ) to my setup. I've done driver check/updating using Driver Easy, but BSOD still occurs. Next, I installed BlueScreenView to scan the *.dmp file. It shows that last crash was caused by tcpip.sys driver. Here is a link to my *.dmp file: https://1drv.ms/u/s!ArPqFGF0mm6qmHYuADV-JbCiQYme Any help would be appreciated.

Asked by cagi 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I have tried all of the pertinent solutions yet Firefox 57 still crawls so what do I do?

Since updating to version 57, no matter what I do to reduce CPU and memory use the browser slows down to a crawl within five minutes of beginning a session. I have ample … (read more)

Since updating to version 57, no matter what I do to reduce CPU and memory use the browser slows down to a crawl within five minutes of beginning a session. I have ample memory and CPU and have no problems with other browsers. It can literally take up to 30 seconds between when I type anything (including the text I'm typing here) and when the text appears on the page.

Is there a known issue or is it unique to my copy of Firefox?

Asked by sfbob 3 years ago

Last reply by philipp 3 years ago

  • Archived

Why is it that since updating this morning my computer is loading everything super slow and timeing out sometimes??? Not happy

I have been in school for almost two years now and now that i have 25 days left and need to upload and check a lot of stuff online firefox has an issue with my schools we… (read more)

I have been in school for almost two years now and now that i have 25 days left and need to upload and check a lot of stuff online firefox has an issue with my schools webpages and it takes forever to load them and sometimes they are dropped because of the loading time... The new update that installed today said it would be fast and it is anything but!!!

Asked by davidmcdowell77 3 years ago

Last reply by jmathies 3 years ago

  • Archived

Refreshed it at least 3 times still slow and stops working than chashes pissing me of!

I been using firefox for years this version sucks slow as molasses in January stops working crashes take way more then 5 minutes to do anything.How or should I go back to… (read more)

I been using firefox for years this version sucks slow as molasses in January stops working crashes take way more then 5 minutes to do anything.How or should I go back to the old version or just use something else!?

Asked by 13Ottawa 3 years ago

Last reply by philipp 3 years ago

  • Archived

unable to login to specific website

When I logon to www.luckysupermarkets.com, the login screen will not load. Therefore unable to utilize benefits of super market shopping card. Contacted LuckySupermarkets… (read more)

When I logon to www.luckysupermarkets.com, the login screen will not load. Therefore unable to utilize benefits of super market shopping card. Contacted LuckySupermarkets and they are unable to help me. This also happens when I try from Google Chrome.

Asked by BreenaGirl 3 years ago

Last reply by cor-el 3 years ago

  • Archived

firefox 57 crashing at startup even in safe mode

It won't launch at all, even in safe mode (shift click on Firefox icon). When I open process explorer it shows Werfault.exe only , firefox.exe won't even appear. This hap… (read more)

It won't launch at all, even in safe mode (shift click on Firefox icon). When I open process explorer it shows Werfault.exe only , firefox.exe won't even appear. This happens only after updating Firefox to 57 version. I cleaned sustem with ccleaner, tried starting Firefox directly from exe - didn't helped. Downgrading to 56 or lower versions solves this problem, it only happens on version 57 either 32 bit or 64 bit.

Asked by trelixhe 3 years ago

Last reply by trelixhe 3 years ago

  • Archived

Hi all ... I have a surface pro 4 with windows 10.. after installing the latest firefox quantum it freezes my computer

After installing the update to quantum and opening for first time it locked my computer. Rebooted into safe mode and completely removed. Then reinstalled and same… (read more)

After installing the update to quantum and opening for first time it locked my computer. Rebooted into safe mode and completely removed. Then reinstalled and same issue. computer is fine otherwise and plenty of CPU and RAM. Even if firefox is the only thing running it locks my computer.

Asked by zoldy2 3 years ago

Last reply by zoldy2 3 years ago

  • Archived

Firefox 57-th crashed every time after start, You do have some real bug in new engine.

Firefox 57-th crashed every time after start, program's window shrinked gradually but instantly to zero, the programm remained activ in background, unusasble. I tried ma… (read more)

Firefox 57-th crashed every time after start, program's window shrinked gradually but instantly to zero, the programm remained activ in background, unusasble. I tried many times start in safe mode, antiviral scanning, deinstallation and reinstallation of Firefox restarting computer. Nothing help. It was impossible to send report about crash. Firefox began work properly after installation of 56-th version and prohibition of any updates only. You have real bug in 57-th, it is not ripe yet.

What I have: Windows 10 home 64-bit. Gigabyte S-series Motherboard GA-73VM-S2H, Nvidia GeForce 7100 videocard, Dimm 2 4Gb memoryЮ

Sincerely Yours, Igor Gankin

Asked by Igor2 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes on startup suddenly

I was browsing the web on my firefox, and it suddenly crashed. I started it up again, and now my browser crashes if I try to make it load a new page (my navigating to a n… (read more)

I was browsing the web on my firefox, and it suddenly crashed. I started it up again, and now my browser crashes if I try to make it load a new page (my navigating to a non-cached page or loading a new profile), it crashes instantly. It's worth noting that I can load local pages (about:newtab, about:support, etc) No updates occurred in the last 2 days to the best of my knowledge.

Most recent Crash report (brand new profile, safe mode): bp-54b2bea6-9dfb-4eba-bda5-5d4c90171209

The Troubleshooting information below is copied from the instance that I can still load, as it starts up with only new tabs loaded.

Asked by DevlinG 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

I am trying to add new addons not letting me as it says I need to download firefox, yet my firefox tells me i have the most up to date version installed

I am trying to add in new add-ons. When I open the add-on the download tab is highlighted with the message that I need to download Firefox. I have Firefox downloaded an… (read more)

I am trying to add in new add-ons. When I open the add-on the download tab is highlighted with the message that I need to download Firefox. I have Firefox downloaded and it says I have the most current version. I have restarted machine to now avail. When I click on the download firefox tab I get a file that downloaded but cant get it to execute. I am running windows 10

Asked by markmer 3 years ago

Last reply by James 3 years ago

  • Archived

New version 57 is sooo slow. I tried the suggestions on the fix slowness webpage, but nothing worked. How do I go back to the older, quicker version?

There is about a 20-60 second delay between every word I type in the search field. It also takes several minutes to open web pages. I followed directions provided on the… (read more)

There is about a 20-60 second delay between every word I type in the search field. It also takes several minutes to open web pages. I followed directions provided on the support page labeled "Fix Slowness, crashing, error messages and other problems", but none of those things worked to fix the slowness problem.

Asked by bridgebuilder 3 years ago

Last reply by pieidpete 3 years ago

  • Archived

Firefox updated automaticlly now my browser locks up everytime I try to use it. Why?

When ever I try using new version of Firefox my browser locks up for several minutes. I tried uninstalling and reinstalling but it did not change anything. If I type or s… (read more)

When ever I try using new version of Firefox my browser locks up for several minutes. I tried uninstalling and reinstalling but it did not change anything. If I type or scroll it take minutes to show up or move.

Asked by Daw42daw 3 years ago

Last reply by philipp 3 years ago

  • Solved
  • Archived

I am experiencing unacceptable lagging and/or unresponsiveness since the last update of Firefox. I reset back to previous version but it keeps updating

I am experiencing unacceptable lagging and/or unresponsiveness since the last update of Firefox. I tried the "refresh Firefox" option as instructed in the troubleshoot bu… (read more)

I am experiencing unacceptable lagging and/or unresponsiveness since the last update of Firefox. I tried the "refresh Firefox" option as instructed in the troubleshoot but didn't help. So I used the windows restore option to get back to the previous version. Worked fine until the firefox updated itself again.

Asked by LMieth 3 years ago

Answered by philipp 3 years ago

  • Archived

Firefox crashes

I can open firefox in safe mode only. Firefox won't open. I've tried uninstalling, and reinstalling. Error code: bp-f32e7819-8aae-4f8a-9725-12a261171202 AdapterDeviceID… (read more)

I can open firefox in safe mode only. Firefox won't open. I've tried uninstalling, and reinstalling.

Error code: bp-f32e7819-8aae-4f8a-9725-12a261171202

AdapterDeviceID: 0x10c3 AdapterDriverVersion: 21.21.13.4201 AdapterSubsysID: 13023842 AdapterVendorID: 0x10de Add-ons: activity-stream%40mozilla.org:2017.11.07.1100-7f4e3634,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:3.05,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:19.2.0,shield-recipe-client%40mozilla.org:76.1,webcompat%40mozilla.org:1.1,%7BD19CA586-DD6C-4a0a-96F8-14644F340D60%7D:undefined AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 6399619072 AvailablePhysicalMemory: 1673297920 AvailableVirtualMemory: 1618878464 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 236126208 BreakpadReserveSize: 83886080 BuildID: 20171128222554 CPUMicrocodeVersion: 0x1000098 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1512258173 DOMIPCEnabled: 1 E10SCohort: test EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 2 GPUProcessStatus: Destroyed GraphicsCriticalError: |[0][GFX1-]: GPU process disabled after 2 attempts (t=9.76821) InstallTime: 1512232026 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x10c3, AdapterSubsysID: 13023842, AdapterDriverVersion: 21.21.13.4201 FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 178 StartupCrash: 0 StartupTime: 1512258170 SystemMemoryUsePercentage: 48 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20171128222554","version":"57.0.1","vendor":"Mozilla","platformVersion":"57.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3070,"virtualMaxMB":2048,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":16,"model":6,"stepping":2,"l2cacheKB":1024,"l3cacheKB":null,"speedMHz":2813,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2013},"hdd":{"profile":{"model":"ST3250318AS","revision":"CC38"},"binary":{"model":"ST3250318AS","revision":"CC38"},"system":{"model":"ST3250318AS","revision":"CC38"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce 8400GS","vendorID":"0x10de","deviceID":"0x10c3","subsysID":"13023842","RAM":1024,"driver":"nvd3dum nvwgf2um,nvwgf2um","driverVersion":"21.21.13.4201","driverDate":"11-14-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"available"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"firefox-com"},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":3,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"dom.ipc.processCount":3,"layers.acceleration.disabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{},"experiments":{"e10sCohort":{"branch":"test"}},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2017.11.07.1100-7f4e3634","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"e10srollout@mozilla.org":{"version":"3.05","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"19.2.0","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"{D19CA586-DD6C-4a0a-96F8-14644F340D60}":{"version":null,"scope":8,"type":"extension","updateDay":17498,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":true}},"theme":{"id":"firefox-compact-light@mozilla.org@personas.mozilla.org","blocklisted":false,"description":"A theme with a light color scheme.","name":"Light","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.187","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17502}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 ThreadIdNameMapping: 7984:"Gecko_IOThread",4172:"Timer",6860:"Link Monitor",3068:"Socket Thread",5872:"JS Watchdog",6668:"BGReadURLs",7336:"Hang Monitor",7496:"Cache2 I/O",6700:"GMPThread",6728:"VsyncIOThread",8020:"SoftwareVsyncThread",7024:"Compositor",7672:"ImgDecoder #1",7696:"ImgDecoder #2",7720:"ImageIO",7044:"HTML5 Parser",7324:"IPDL Background",6292:"DOM Worker",7420:"ImageBridgeChild",8036:"ProcessHangMon",2308:"StreamTrans #8", Throttleable: 1 TotalPageFile: 8041336832 TotalPhysicalMemory: 3219644416 TotalVirtualMemory: 2147352576 URL: UptimeTS: 10.45498904 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 57.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{776436AE-4C07-48DF-87AD-F2FEDCA96AC3}] SEQPACKET 0 : 2 : 17 : 5 : -2147483648 : 0x2000e : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{776436AE-4C07-48DF-87AD-F2FEDCA96AC3}] DATAGRAM 0 : 2 : 17 : 2 : -2147483648 : 0x20209 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{142E6A3E-CE79-4924-8521-B8DFE5568BF1}] SEQPACKET 4 : 2 : 17 : 5 : -4 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{142E6A3E-CE79-4924-8521-B8DFE5568BF1}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C60EDE91-5EB2-4B98-B87F-2414841DB6B4}] SEQPACKET 3 : 2 : 17 : 5 : -3 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C60EDE91-5EB2-4B98-B87F-2414841DB6B4}] DATAGRAM 3 : 2 : 17 : 2 : -3 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8E835699-1224-4695-A276-2594D1242B0A}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 :

Asked by ThomasRodriguez 3 years ago

Last reply by FredMcD 3 years ago