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Firefox crashes

Firefox crashes continually on start up whether in safe mode or not, goes straight to crash reporter. Mavericks, Mac Pro, latest Firefox Quantum Crash ID: bp-b3500d31-33… (read more)

Firefox crashes continually on start up whether in safe mode or not, goes straight to crash reporter. Mavericks, Mac Pro, latest Firefox Quantum

Crash ID: bp-b3500d31-3391-4a41-83af-c05cf1171230

Asked by quasi 2 years ago

Answered by Shadow110 2 years ago

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I am trying to add new addons not letting me as it says I need to download firefox, yet my firefox tells me i have the most up to date version installed

I am trying to add in new add-ons. When I open the add-on the download tab is highlighted with the message that I need to download Firefox. I have Firefox downloaded an… (read more)

I am trying to add in new add-ons. When I open the add-on the download tab is highlighted with the message that I need to download Firefox. I have Firefox downloaded and it says I have the most current version. I have restarted machine to now avail. When I click on the download firefox tab I get a file that downloaded but cant get it to execute. I am running windows 10

Asked by markmer 2 years ago

Last reply by James 2 years ago

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Firefox crashes

Firefox fails to start when I try to open it. This even occurs when I launch it in Safe Mode, via Terminal. Here's my latest Crash ID: bp-d222d8a7-0b42-44be-bfcb-6ab9c018… (read more)

Firefox fails to start when I try to open it. This even occurs when I launch it in Safe Mode, via Terminal. Here's my latest Crash ID: bp-d222d8a7-0b42-44be-bfcb-6ab9c0180206 I am using the freedom@freedom.to.xpi extension and here are the content's of my pluginreg.dat file:

Generated File. Do not edit.

[HEADER] Version:0.18t:$ Arch:x86_64-gcc3:$

[PLUGINS] Flash Player.plugin:$ /Library/Internet Plug-Ins/Flash Player.plugin:$ 21.0.0.226:$ 1461341838000:0:0:0:$ Shockwave Flash 21.0 r0:$ Shockwave Flash:$ 2 0:application/x-shockwave-flash:Shockwave Flash:swf:$ 1:application/futuresplash:FutureSplash Player:spl:$

[INVALID] /Library/Internet Plug-Ins/Disabled Plug-Ins:$ 1500599336000:$ /System/Library/Java/Support/CoreDeploy.bundle/Contents/JavaAppletPlugin.plugin:$ 1500930300000:$ /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin:$ 1267467730000:$ /Library/Internet Plug-Ins/iPhotoPhotocast.plugin:$ 1295612322000:$ /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin:$ 1299744000000:$ /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin:$ 1299744000000:$ /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin:$ 1337123966000:$ /Library/Internet Plug-Ins/AdobeAAMDetect.plugin:$ 1414015778000:$ /Library/Internet Plug-Ins/flashplayer.xpt:$ 1460769133000:$ /Users/FCS_LTL/Library/Internet Plug-Ins/ZoomUsPlugIn.plugin:$ 1500025310000:$ /Library/Internet Plug-Ins/AdobePDFViewer.plugin:$ 1511817011000:$ /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin:$ 1511817011000:$

Asked by bedroomalibi 2 years ago

Answered by FredMcD 2 years ago

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This is the 3rd or 4th time I have tried to get help with this. I am having a color problem that is messing me up all over the internet.

I need help. I have told this to you over 3 times with ZERO response. I am having problems with the colors on Firefox in Windows 10. When I am using yahoo to write ema… (read more)

I need help. I have told this to you over 3 times with ZERO response. I am having problems with the colors on Firefox in Windows 10. When I am using yahoo to write email I can not see the 24 different colors or 24 different highlights. Just 24 shaded boxes. They are all the same color, so I have no idea what I may or may not be typing. This is also happening all over the internet if I need to enter information in a web sites "box".

I am handicapped and I don't have much of a life. I was hurt at work in 1989 and I have had 8 back surgeries with lots of hardware and fixes to repair the bent titanium rods and screws. I have cadaver bone in my back, I have had one neck surgery with an artificial disc. My doctors are so good, now, that Dr. Tortolani was the surgeon who actually invented the artificial disc. I also have had both shoulders rotator cuffs rebuilt and Tommy John surgery on my right elbow.

I don't have a big life and using the internet to look around and send and read email is a big part of my day.

I have been using Firefox and Windows for a very long time and I am most happy with the two. My 95 pound black lab puppy destroyed my computer at the end of September. She is HUGE and the vet says she will end over 125 pounds. I got a very old Dell from my parents closet that had no problems with Firefox and yahoo email colors. It did have lots of other problems including a dead battery and tons of very old and slow programs. I now have a new, to me a Sony computer, from my brother who basically stripped this computer clean.

My brother and sister in law used Firefox but never had a color problem. I have been told that I have a very good computer now.

I have downloaded and reloaded Windows 10 and the latest versions of Firefox and Windows 10 over and over 30+ times. I have had help doing this, but without any help to me or my computer.

I have followed all of your instructions to reset the colors to default. More about that below.***

After doing all of this I can still not see the colors in yahoo email. I am also having problems all over the internet seeing where I might need to type something.

Just like above when you asked me to Summarize your question in a sentence. I could not find where to type that. I had to go to Microsoft Edge and bring up that page to see where I needed to type. All I could see was Can't find an answer? Summarize your question..... . That was just plain white area with black letters. I could not see the box to type in.

All over the internet if I need to type in a box, I have no idea where that box is. I get no error messages, nothing, this computer thinks everything is working just fine. There are more places this happens than you might think. Thank goodness I know where to type on Google. I can't see that either. I just know where to go after using google for a long time like years long time.

I have had help and tried myself a total of three times to do your Firefox color reset and that hasn't worked. I know so because of the warranty statement. I can't get that to work today. WHY???? Who knows.


I only know I did this correctly because I got the message about the warranty the first 2 times I tried to reset the colors to default. Today when I tried the color reset AGAIN, I couldn't get to the correct spot and try to restore the colors to the default. So I am doing something wrong today trying the reset today. If I only had to click one place then the computer takes over and does the 4 steps. MAYBE if there was a problem and the 4 steps did or could not complete I could send you the error message and Firefox gets back to me with what went wrong.

LIKE I STILL CAN'T SEE THE COLORS. 90% is just black writing. I have a signature that should be in red and blue. It is only in black so it is not like I can't see colors but they are there. Everything I send is just black.

I need someone to please get back to me with this. I am at my wits end. I love Firefox and I don't want to use Edge or Explorer. Chrome is completely out of the question. I will be more than happy to let someone into my computer and figure out what the problem is.

I have a lot of things not working in my life right now I really need some help with this. I thank you in advance so much that you all could figure out what is wrong with this computer and Firefox. The colors work in Edge and Explorer but I want to use Firefox as that is what I know and use.

I know their is probably something very simple that you people at Firefox know what and how to fix this. I know, I worked at a call center for Southwestern Bell for 3 years, that you guys show to others how crazy problems that people need help with. I just need a few minutes of your time. I am more than happy to talk on the phone or chat or letting you look around in my computer. It's probably an easy 5 minute fix.

I thank you in advance for helping me, PLEASE.

Rob Harkins Venice East, Florida

I am more than happy to help to do tests........ Follow through. Sometimes, our volunteers would ask you for more information or to test out certain scenarios. The sooner you can do this, the sooner they would know how to fix it.



      • (SIDE NOTE) Why when I know what the problem is. Exactly like this problem. You tell me to do 4 steps. Find the address bar type restore:colors,,,, might void warranty... 2 other things. Why CAN"T I JUST HIT I HAVE THIS PROBLEM AND MY COMPUTER DOES THE 4 STEPS ???????? I am usually lost after step 1. That just makes too much sense.
        • (SIDE NOTE 2) It is very hard to find where to write this problem to you. My issue doesn't fit any of the other categories, I think it doesn't, so getting this to you is not the easiest. Try to do it yourself.

There is a NASCAR fan reactions that NASCAR ask about every week. It is called the NASCAR Fan Council. I was asked to join this at the very very beginning when they didn't quite know how to do. I was asked to join because it was impossible to ask the upper most levels of authority a question that I thought NASCAR should look at. When I finally got to an executive I said the same thing. Try to find yourself. He couldn't and I was asked to join the NASCAR Fan Council.

I am also asking management at Firefox to send a question to themselves and see how easy it is not. ****

Asked by mdcubfan1 2 years ago

Answered by jscher2000 2 years ago

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How can can't find profile error be fixed in 57? the published fixes do not work.

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, s… (read more)

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, same problem. Installed version 55 and the issue no longer appears but now firefox nags me about the version being old.

Asked by vansyckel 2 years ago

Last reply by cor-el 2 years ago

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Shift key highlights text

Whenever I'm entering a password in Firefox (Running 57.1 on Ubuntu 17.04), it highlights the entire field. This makes it impossible for me to enter passwords with capit… (read more)

Whenever I'm entering a password in Firefox (Running 57.1 on Ubuntu 17.04), it highlights the entire field. This makes it impossible for me to enter passwords with capital letters, other than typing it into the address bar, copy and pasting it.

This behavior exists even if I run Firefox with no extensions, add-ons or themes. It also only happens in Firefox, and only in password fields.

Asked by Gerardicus 2 years ago

Last reply by Shadow110 2 years ago

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firefox gives 408 Request Time-out on certain websites while other browsers don't

Firefox results in 408 Request Time-out error in American physical society journal websites (for example : https://journals.aps.org/prb/pdf/10.1103/PhysRevB.93.115308 ,Th… (read more)

Firefox results in 408 Request Time-out error in American physical society journal websites (for example : https://journals.aps.org/prb/pdf/10.1103/PhysRevB.93.115308 ,The link involves a pay-gate unless accessed from a library with subscription.) Problem started only after updating to version 57.0.1(64 bit). Sites load without problems on other browsers like google chrome. I am running firefox 57.0.1(64 bit) on Linux mint 17.3 Cinnamon 64-bit. Thank you in advance

Asked by ajanpr 2 years ago

Last reply by cor-el 2 years ago

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Severe software conflicts with "tobii pceye-mini" eye tracker.

firefox 57.0.4(64-bit)新內核瀏覽器與“tobii pceye-mini”眼動儀軟件之間的嚴重衝突。 導致Firefox崩潰。 我可不可以請託開發商盡快解決問題? 謝謝! firefox 57.0.4 (64-bit) A serious conflict between the new kernel browser … (read more)

firefox 57.0.4(64-bit)新內核瀏覽器與“tobii pceye-mini”眼動儀軟件之間的嚴重衝突。 導致Firefox崩潰。 我可不可以請託開發商盡快解決問題? 謝謝!

firefox 57.0.4 (64-bit) A serious conflict between the new kernel browser and the "tobii pceye-mini" eye tracker software. Causes Firefox to crash. May I ask developers to solve the problem as soon as possible? Thank you!


Product page:http://www2.tobiidynavox.com/support/pceye-mini/ driver:http://tdvox.web-downloads.s3.amazonaws.com/PCEye/software/TobiiDynavox_PCEye_Installer_Offline_2.4.2.164.exe

Asked by jorff 2 years ago

Last reply by the-edmeister 2 years ago

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Firefox persistently crashes on start through reinstall, new profile

Firefox started crashing on start, in "Safe Mode", after uninstall and reinstall, and on a clean profile. It doesn't even provide a crash report; when it starts, it immed… (read more)

Firefox started crashing on start, in "Safe Mode", after uninstall and reinstall, and on a clean profile. It doesn't even provide a crash report; when it starts, it immediately displays the Crash Reporter with the following:

The application has had a problem and crashed.

Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: The application didn't leave an application data file

Asked by roywig 2 years ago

Last reply by Tonnes 2 years ago

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Opening new tab (firefox 57.0) causing BSOD in Win 10 with BAD_POOL_CALLER code

Hi, as topic suggest I?m having BSOD crashes recently. They occur almost every time I'm opening a new tab on new firefox quantum (57.0). Other than that recently I've add… (read more)

Hi, as topic suggest I?m having BSOD crashes recently. They occur almost every time I'm opening a new tab on new firefox quantum (57.0). Other than that recently I've added new Monitor (Dell U2417HJ) to my setup. I've done driver check/updating using Driver Easy, but BSOD still occurs. Next, I installed BlueScreenView to scan the *.dmp file. It shows that last crash was caused by tcpip.sys driver. Here is a link to my *.dmp file: https://1drv.ms/u/s!ArPqFGF0mm6qmHYuADV-JbCiQYme Any help would be appreciated.

Asked by cagi 2 years ago

Last reply by FredMcD 2 years ago

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Want to downgrade to Previous FireFox Browser

My Husband recently upgraded from the previous FireFox to the New FireFox Quantum without my approval. My Mac computer is in my name! I do not like the new FireFox Quantu… (read more)

My Husband recently upgraded from the previous FireFox to the New FireFox Quantum without my approval. My Mac computer is in my name! I do not like the new FireFox Quantum! I want to go back to the previous Fire Fox Browser, Can you please help me? and direct me to where I can downgrade to the latest or very last Version of Fire Fox1? Fire Fox Quantum is Buggy, it is SLOW, I can Not select the URL Box and copy and Paste the URL, I can not open a new Tab! and I think sometimes it affects My OS? I want to get Rid of IT!

Asked by TrishaFoster769 2 years ago

Last reply by FredMcD 2 years ago

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When the YouTube sidebar is shown (on the left) it makes Firefox say "A webpage is slowing down your browser"

Ever since I upgraded to Firefox Quantum this has happened: Whenever i'm on a YouTube page where the sidebar (where you see Subcriptions, Saved/Your Playlists, etc.) it a… (read more)

Ever since I upgraded to Firefox Quantum this has happened: Whenever i'm on a YouTube page where the sidebar (where you see Subcriptions, Saved/Your Playlists, etc.) it always makes Firefox Quantum freeze and say "A webpage is slowing down your browser."

Clicking "Wait" does nothing and just makes the error pop up again after a few seconds. I have to click "Stop It" to make it fully load. This doesn't seem to happen on a video page as, for me, the sidebar isn't shown when I'm on a video page.

Is there any reason it is doing this? YouTube worked fine before I upgraded to Quantum, and now it seems like YouTube doesn't want to work with Quantum correctly?

I'm running Windows 7 Home Premium SP1 64-bit.

Asked by VeeTHis 2 years ago

Answered by FredMcD 2 years ago

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Firefox crashes

Crash ID: bp-1d7e3c12-901d-4529-9950-1e1991171229 Crash ID: bp-240d534c-9600-4050-8309-5ab831171229 Crash ID: bp-0bae0284-41fd-4fc9-815c-7fce61171229 it keep crashing eve… (read more)

Crash ID: bp-1d7e3c12-901d-4529-9950-1e1991171229

Crash ID: bp-240d534c-9600-4050-8309-5ab831171229

Crash ID: bp-0bae0284-41fd-4fc9-815c-7fce61171229

it keep crashing even at start just after the page open it close fast

i dont have any problematic software this is a fresh win 10 (i do have IDM extension but i had it before without any problem) i did restart, reinstall and even deleted the folders none worked

Asked by mohammad65 2 years ago

Answered by cor-el 2 years ago

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Firefox crashes

If I leave Firefox open too long or my machine goes to sleep, Firefox crashes and causes my machine to reboot. Firefox 57.0.4 (64-bit) System Details Mac OS X El … (read more)

If I leave Firefox open too long or my machine goes to sleep, Firefox crashes and causes my machine to reboot.


Firefox


57.0.4 (64-bit)


System Details


Mac OS X El Capitan (10.11.6) MacBook Pro (15-inch, Mid 2010) Processor 2.66 GHz Intel Core i7 Memory 8 GB 1067 MHz DDR3 Startup Disk Macintosh HD Graphics NVIDIA GeForce GT 330M 512 MB

Asked by pherbert 2 years ago

Last reply by FredMcD 2 years ago

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  • Archived

I am not able to start firefox after the latest upgrade

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - w… (read more)

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - where do I go from here. This is in safe mode.

Asked by ppulickal 2 years ago

Answered by FredMcD 2 years ago

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My firefox keeps crashing all the time and i cant find out why

Firefox crashes completly randomly and i have turned of Hardware acceleration and still keeps crashing randomly. Here are some crashes. Any ideas? bp-0cf65d61-8bea-4cc7-9… (read more)

Firefox crashes completly randomly and i have turned of Hardware acceleration and still keeps crashing randomly. Here are some crashes. Any ideas?

bp-0cf65d61-8bea-4cc7-9341-c5ac50171127 2017-11-27 21:21 e99e6591-f5e0-4b1c-86bc-0cf114335bf5 2017-11-27 21:13 3421e21c-371c-469e-a66e-811f402ddf1c 2017-11-27 21:12 b33f7cbb-aac9-4043-8016-a8bdfaaa49ba 2017-11-27 21:01

Asked by Bennon 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Pop-Up is automatically minimized!!

I am working in a Program called Kofax KTA and I have looked through every pop-up/link/java setting I can find and none of them will stop the popup from automatically min… (read more)

I am working in a Program called Kofax KTA and I have looked through every pop-up/link/java setting I can find and none of them will stop the popup from automatically minimizing.

The Whole Process - - -

You log in to KTA KTA then gives a list of documents that you can see the data for along with the image. The processors have 2 screens one for the data for the document and another for the image. When you click on the document the browser opens the page with the document info and opens a popup with the image in it. This works in IE but for numerous reasons I would like the users to use Firefox.

Any help at all would be absolutely amazing as all of you are my last hope. The Vendor is not being much help Either!

Addition to original question------------------------ I can not give a link to the site as it is an internal site. I have gone through every pop up setting that I could find in about:config as well as made sure that the popup blocker is turned off. If the popup blocker is on it does not pop out the image of the document at all. But with it off it pops out the document it just automatically minimizes that document and the only way to view the pop up is to right click and then click on maximize and drag the pop up to the next screen. I realize this only takes around a second but we have around 100 people processing documents and every second counts.


Asked by lzelinski 2 years ago

Last reply by lzelinski 2 years ago

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  • Archived

Firefox Locks - Then Whole Windows 10 Computer Locks

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - ful… (read more)

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - fully patched) the computer suddenly locks up. I get the spinning wheel. After I wait a while it might unlock but until it does all applications, Outlook, Word, everything that is open, is unavailable. Here is my latest Event Viewer message. (scroll down please)

Log Name: Application Source: Application Hang Date: 1/16/2018 2:47:59 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program firefox.exe version 57.0.4.6577 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1438
Start Time: 01d38ef36bb52ed8
Termination Time: 6
Application Path: C:\Program Files\Mozilla Firefox\firefox.exe
Report Id: efdaccb2-e92d-457e-826a-e6e83b8b3175
Faulting package full name: 
Faulting package-relative application ID: 

I have gotten other messages in Event Viewer when the lock ups occur. They are this: Log Name: Application Source: Application Hang Date: 1/16/2018 10:03:42 AM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program svchost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 95c
Start Time: 01d38ed407dd2159
Termination Time: 4294967295
Application Path: C:\Windows\System32\svchost.exe
Report Id: baf600bc-2efd-4305-ae78-2a35065dd46a
Faulting package full name: 
Faulting package-relative application ID: 

While the lockup is in place I might try to click something. Then I'll get the message in the attached graphic. Clicking "Do you want to end this process" with OK rarely does anything. This whole deal hoses my computer completely and forces me to reboot.

I've worked with Microsoft. The first time I did a complete reinstall of Windows 10. The second time I tried removing services with msconfig. Nothing is working.

Is this a Firefox problem?

Thank you.

Mike Gallery

Asked by MikeGIL 2 years ago

Answered by MikeGIL 2 years ago

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  • Archived

Firefox 57 minimizes constantly since tonight's Windows Update.

Two days ago Firefox upgraded itself to 57 (Quantum). It worked fine, although without some add-ons that I depend on, and with a difficult-to-read color scheme. Tonight… (read more)

Two days ago Firefox upgraded itself to 57 (Quantum). It worked fine, although without some add-ons that I depend on, and with a difficult-to-read color scheme. Tonight Windows updated itself and Firefox stopped working. The window minimized itself through a series of sequentially smaller windows until it was apparently just a few pixels wide and high. When I try to re-open Firefox I can OCASIONALLY get it to open a very small window and tried restoring it to its default state, but that didn't improve anything.

I'm running a Dell XPS 8700.

If you have any suggestions I'd like to hear them. I've been using Firefox for more than 10 years and I really like it, but this "upgrade" has been a fiasco for me. I'm currently using Edge, and I've downloaded Chrome which right now looks like my new browser.

Asked by cromag 2 years ago

Answered by cromag 2 years ago